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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
Behavioral biometrics innovator BioCatchlaunched its latest fraud-fighting solution this week. Age Analysis is a new account opening protection capability especially designed to help protect older consumers from fraud and other forms of cybercrime.
“We developed Age Analysis with enhancing customer protection and user experience as our guiding principles,” BioCatch Chief Operating Officer Gadi Mazor explained. “At BioCatch, we work closely with our clients to develop the most forward-thinking behavioral solutions to solve the ever-evolving challenges in combating fraud. Age Analysis empowers financial institutions with the behavioral verification protections most needed to address the growing threat of application fraud.”
The new offering, currently deployed by a number of international organizations as well as a “major credit card issuer,” was developed after noting that 40% of confirmed fraudulent credit card applications involved an applicant above the age of 60. BioCatch also discovered that a significant number of these applications ended up in manual review, increasing both the time spent processing the application as well as diminishing the user experience for older applicants.
Age Analysis works by extracting physical, cognitive, and other behavioral characteristics as the user engages in the account opening process. The technology monitors the activity continuously, predicting what BioCatch refers to as the user’s “approximate behavioral age” and compares it to the applicant’s declared age. If there are significant differences between the two, BioCatch adjusts the user’s risk score to reflect the anomaly.
The technology is based on the finding that certain behavioral characteristics involved in data input tend to change as individuals age. These include factors such as mouse click duration, mobile device orientation preferences, and even actions as specific as the time it takes for a user to shift from the CTRL key to a letter key when inputing data. Learn more about how Age Analysis works, and how it has helped increase company’s ability to detect account opening fraud and boost ROI, in BioCatch’s case study, Top Card Issuers Partner with BioCatch to Protect Senior Citizens from Fraud and Saving Millions.
A Finovate alum since its debut at FinovateFall 2014, BioCatch was founded in 2011 by Avi Turgemen, Benny Rosenbaum, and Uri Rivner to leverage insights derived from Turgemen’s experience in military intelligence to fight online fraud and other cybercrime. Most recently, the company announced joining Alkami Technology’s Gold Partner Program to bring its behavioral biometric technology to Alkami’s bank and credit union customers. In August, BioCatch teamed up with digital financial solution provider MoData to help the company’s clients in Africa better defend themselves against online fraud.
BioCatch has raised more than $213 million in funding from investors including Barclays and HSBC. The company has offices in both New York City and Tel Aviv, Israel.
London-based digital payments innovator SumUp announced the relaunch of its online store and the appointment of a new CEO for Europe: Michael Schrezenmaier.
The decision to enhance the SumUp Online Store is part of a strategic pivot toward online retail, an industry that grew significantly during the pandemic. “E-commerce has completely changed since we first launched the Online Store,” SumUp Vice President of Growth, Mark Wang said. “This shift has meant that an exponentially growing number of people now prefer to shop online.” The SumUp Online Store was initially launched in May 2020.
Among the new features offered are tools to enable business owners to set up a store in minutes due to a simplified signup process, a theme editor to customize storefronts, and a learning hub to support both new and veteran business owners. The upgraded platform also will no longer charge subscription fees, making it that much accessible to more small businesses.
“At SumUp our mission with the new Online Store is to provide a better platform for small businesses to reach customers anywhere in the world,” Wang added. “We are constantly working to build innovations that empower anyone to become an entrepreneur.”
Moving from platforms to people, SumUp also announced today that it has appointed Michael Schrezenmaier as its new CEO of Europe. Schrezenmaier comes to SumUp after serving as Chief Operating Officer and interim co-CEO for CRM platform Pipedrive and nearly seven years as COO at international dating company Spark Networks.
“SumUp is a company known for its entrepreneurial spirit and willingness to embrace change which, combined with its growth journey and continued upward trajectory, makes this an exciting time to join,” Schrezenmaier said, adding praise for the company’s innovation, “dedication to merchants,” and its leadership in the payment space overall.
Marc-Alexander Christ, co-founder of SumUp underscored the “quirks” and regional differences in Europe – and the unique aspects of the average European’s relationship with money – in explaining why Schrezenmaier was the right pick for the CEO spot. Christ called Schrezenmaier “a prime example of the type of person who will drive the company forward as we look to uphold our strong position in Europe – and deliver for our merchants.”
Founded in 2012 and making its Finovate debut a year later at FinovateEurope, SumUp has grown into a global digital commerce enabler and payments company. SumUp supports more than three million merchants around the world and boasts a workforce of 2,600+. The company has raised $1.4 billion in funding, most recently securing $893 million in debt financing in March of this year.
California-based insurtech Ladder has secured $100 million in Series D funding in a round led by Thomvest Ventures and OMERs Growth Equity. The company, which brands itself as the first, fully digital life insurance company in operation, will use the new capital to fuel further innovation in accessible, affordable life insurance solutions. The investment will also enable Ladder to expand its team, with a goal of more than doubling its workforce in 2022.
“I know first hand how life insurance can change a life,” Ladder co-founder and CEO Jamie Hale explained. “With our carrier in operation and this new round of funding, we are in the position to greatly accelerate innovation in service of families and communities. I am so excited to see our original vision continue to materialize.”
Ladder offers insurance customers flexible term coverage that can be set up in minutes and save policyholders up to 40%. With coverage of up to $8 million available in all 50 states, Ladder leverages an all-digital infrastructure and real-time underwriting to innovate at every step of the life insurance experience – from acquisition and product design to UX, instant issue, and policy administration. In its funding announcement, Ladder highlighted the fact that this week’s investment comes on the heels of 4x revenue growth in 2020 and in advance of its goal of issuing $30 billion in LadderLife coverage by the end of this year.
“Jamie Hale and his visionary management team are building Ladder into an innovative, market-leading digital life insurance company,” Saar Pikar, Managing Director and fintech lead at OMERS Growth Equity, said. “We are very pleased to count Ladder as OMERS Growth Equity’s first direct fintech investment – as well as our entry in the insurtech space, expanding on the insurtech presence established by our OMERS Ventures colleagues. We believe that the company offers a truly transformative approach, including through its efficient adjudication of risk and enhanced user experience.”
Founded in 2015, Ladder has raised a total of $194 million in funding. The company was named to Fortune’s Best Workplaces for a second year in a row this year and, this summer, appointed eight-year LinkedIn veteran Sanjeev Kapur to the newly created role of President.
Hot on the heels of its 100th Episode, the Finovate Podcast has churned out a quintet of fascinating conversations with fintech’s most innovative and insightful entrepreneurs and investors.
If you’ve not yet caught up with the latest from Finovate VP and program host Greg Palmer, then here’s a sample of what’s waiting for you over at the Finovate Podcast.
“Rather than doing a lot of things, rather than investing in pre-existing businesses of first-time entrepreneurs, and then having a high tolerance for companies going under, we actually do very few things: we start them in partnership with experienced executives and we have a business model that’s actually geared toward making sure everything works.”
“We’ve been in business for over ten years and have advised on countless transactions across the market in the U.S. and Europe. We are essentially the advisor of choice to growth and venture funds that are looking to catalyze their own fundraises or secondary transactions on their funds or assets.”
“Our approach to the world is investing in a small number of transformative businesses each year, and making large concentrated bets on those companies. And what we mean by transformative is companies that can transform the industries they are operating in: finding the next generation of Googles out there, companies like Stripe, like UiPath, like Crowdstrike …”
“A lot of this inherent bias in financial services and traditional financial institutions doesn’t come from a bad place or any bad intention. If you think about financial institutions like banks and credit unions and a lot of these traditional places … it comes the fact that they need to minimize risk and make sure that their checking accounts, their loans aren’t subject to fraud or default. As a result of that, they have to use a lot of older heuristics like FICO.”
“We help small businesses get paid directly through their financial institution and, when we do that, we help financial institutions stay ahead of the competition – competition both being traditional banks that they are competing with, and then also the emerging rise of digital-first entities like Square, PayPal, QuickBooks and others that are aggressively targeting the small business space.”
Pakistan-based Buy Now Pay Later platform QisstPay has secured $15 million in seed and pre-seed funding. The round was led by MSA Capital and featured institutional investment participation from Global Founders Capital, Fox Ventures, and First Check Ventures – as well as strategic angel investments from Scalapay co-founders Simone Mancini and Johnny Mitrevski.
The capital, a combination of debt and equity financing, will help the company expand both its services and workforce, ideally boosting its team to more than 100 people by year’s end. QisstPay also believes the funding will accelerate its ability to fund transactions and partnerships with traditional financial institutions in Pakistan, as well as expand its services to neighboring Sri Lanka and Bangladesh.
QisstPay was founded less than a year ago, in November 2020, to solve a very basic problem for consumers in emerging market economies in general and in Pakistan in specific. Many citizens in developing countries do not have the financial means to get approval for credit cards and other forms of consumer financing popular in the West and the more developed economies in Asia. This impacts not only their ability to purchase recreational and luxury goods, but also impairs their access to everyday necessities.
As QisstPay co-founder and CEO Jordan Olivas explained: “After moving here to Pakistan, I noticed how badly the people of this country need a financial tool to help them purchase goods and services that they not only want, but actually need.”
QisstPay offers an installment payment service that responds to this problem by enabling consumers to pay for their purchases in four installments without having to pay interest or worry about late fees. Purchases of between 1,500 and 500,000 PKR (approximately $9 to $3,000 USD) are eligible, and consumers can use both debit and credit cards to make their repayments. The company noted that it plans to enable repayment via digital wallet soon.
The low penetration rate of credit cards and the dominance of cash are some of the reasons why QisstPay has caught on. Add to this the high population of young, digitally-savvy people in countries like Pakistan, and it is easy to see why the company has more than 500 retailers in Pakistan using its service. This includes brands such as Samsung, Diesel, Philips, Xiaomi, and Lenovo, as well as the largest Shopify store in the country.
“Over 60% of Pakistan’s population is under the age of 30, which means that the majority of the country is adopting new technologies,” Olivas said. “Yet so many people still believe that Pakistan isn’t ready to adopt a BNPL system. The rapid growth and use of a platform like QisstPay proves otherwise.”
Tim Chen, General Partner at MSA Capital underscored this point. “Pakistan is one of the most often overlooked countries when it comes to fintech investments,” Chen said. “However, it’s also one of the countries with the most potential.”
For more insight into the fintech ecosystem in Pakistan, check out Tracxn’s highlight of ten of the top fintechs in the country, as well as this list from LocalWriter. One of the most comprehensive looks at the fintech industry in Pakistan in recent times is available in the landscape study by Mohsin Termezy, founder and CEO of Finclude, and Hussam Razi, a Monitoring, Evaluation, and Learning Specialist with Karandaaz Pakistan, published this summer.
Here is our look at fintech innovation around the world.
Middle East and Northern Africa
Identity verification company Veriff teamed up with Cards-as-a-Service platform for MENA and Pakistan, SimpliFi.
China’s Alibaba Group to begin offering payment services from Tencent’s WeChat after mandate from the government against blocking each other’s services.
ICYMI: Indonesian digital payment infrastructure company Xendit earned unicorn status earlier this month courtesy of a $150 million investment in a round led by Tiger Global.
“Identity and its associated risk isn’t something businesses should be figuring out, it should just be something they install,” Alloy co-founder and CEO Tommy Nicholas said. “As Alloy grows into a multi-product platform for the full customer identity lifecycle, we can not only help make risk easier to understand, but also further industry innovation by making fintech products easier to build.”
The Series C round was led by Lightspeed Venture Partners’ Justin Overdorff and featured participation from current investors Canapi Ventures, Bessemer Venture Partners, Avid Ventures, and Felicis Ventures. Alloy said that the new capital will enable the firm to “invest” in its team, as well as help expand the company’s product offerings. Over the past year, Alloy’s solution has evolved from a platform that automates onboarding identity decision-making to one that now incorporates transaction monitoring. The company said that it will soon also feature richer data and risk signals to provide FIs with even greater insight into their customers.
Alloy’s API-based platform leverages more than 120 data source products to help companies and banks verify customer identities and monitor transactions. Processing more than 455,000 decisions a day on average, the company’s solution provides both identity verification and risk monitoring functionality in the same place, enabling both developer and product teams to maximize the platform’s resources. The result is a 50% reduction in manual review, and 80% automation rate for new account openings, and an automated customer approval rate of more than 80% for customers such as Novo, Brex, and HMBradley.
Headquartered in New York City and founded in 2015, Alloy was named one of the Best Fintechs to Work for in 2021 by American Banker, and boasts a workforce that is more than 50% female and has ethnic minority representation of nearly 40%. In August, Alloy announced its newest partnership, collaborating with Amerant Bank to automate identity verification in customer onboarding for the $8 billion, Florida-based community bank.
“Providing an exceptional experience for customers, both online and in-person, is at the core of our digital transformation strategy,” Amerant Bank Vice Chairman and CEO Jerry Plush said in a partnership announcement. “With the addition of Alloy, we’ll be able to still meet regulatory requirements, while ensuring a faster and more seamless onboarding and underwriting process that will benefit both customers and Amerant team members.”
On the final day of FinovateFall a few weeks ago, I had the opportunity to talk with James Wallis, Vice President of RippleX, Central Bank Engagements, and CBDCs, on the topic of blockchain technology, cryptocurrencies, and the potential traction both are gaining within mainstream finance.
Wallis offers an unqualified “yes!” in response to the question of whether or not digital assets and the technology that makes them possible are gaining in popularity with financial institutions. Pressed for examples that support his conviction, Wallis had more than a few examples to share with our attendees. Below, we excerpted a few highlights from his remarks on where to look and what to watch for as the financial sector begins to shift from crypto-curious toward a potentially more enduring embrace of the technology.
Trade Finance
“Traction is being gained. It has been steadily growing over the past four or five years. A few examples, or proof points, particularly in the blockchain space: there are a number of trade finance initiatives around the world, different consortiums are live and running, facilitating trade finance with different blockchain platforms.”
“With RippleNet we have a global network for cross-border payments, which is blockchain based, and we use a native crypto, XRP, to facilitate cross-border payments in what we call ‘on-demand liquidity’.”
Tokenization
“We’re seeing lots of different assets being tokenized, whether that’s NFTs, or securities, whether it’s currencies … That, I think, is a big trend. I think the World Economic Forum has predicted that something like 10% of the world’s GDP will be tokenized by 2027. I think that equates to around $24 trillion of goods and assets being tokenized.”
Central Bank Digital Currencies (CBDCs)
“It’s a very busy environment right now. I think there’s a clear distinction between research and proof of concept versus building out real systems. Among the ones that are furthest ahead in building out real systems, China is probably the biggest one of scale. They are still in pilot mode; they are not fully operational. But they have had a number of pilots in different cities around China, and also are looking now to do some pilots cross border, as well. On the other end of the scale in terms of size, you have the Bahamas with their sand dollar, which is up and running.”
“Others that have done a lot of great research and are fairly well along but have not really pulled the trigger to go live yet are in Sweden with their digital e-krona and then, of course, Singapore with the Monetary Authority there. They have had a number of different projects over the last several years.”
Commercial bank interest rising
“I’ve seen personally a big uptick (in interest) in the last three or four months from commercial banks, household name banks wanting to understand more about what their role will be or could be in a CBDC. You know, when commercial banks start paying attention to something its because they’re either feeling there’s an opportunity to make more money or they feel there’s a threat against them.”
“A lot of early work was really wholesale: bank to bank transfers through central bank accounts. And that’s a valid use case. There’s been a trend in the last 12 months more towards retail, people looking at digital cash or other use cases around retail. Most of those, so far, have been domestic. In the Bahamas it’s really allowing people to send digital money to each other across the different islands there. But we are seeing an increase in interest, as is the Bank of International Settlements, in cross-border CBDCs: so how do you transact, say, with a digital U.S. dollar to a digital Euro to a digital yuan? I think use cases will just keep coming and coming, to be honest.”
In a round co-led by Alpha Edison and Morpheus Ventures, fintech-as-a-service platform Rize has secured $11.4 million in Series A funding. The company, founded by Justin Howell and Kirk Voltz six years ago as a B2C fintech firm, has since transitioned into a B2B platform dedicated to “making fintech infrastructure simple, accessible, and ubiquitous for all financial builders.”
The investment takes the Arlington, Virginia-based company’s total funding to $13.4 million.
Writing about the investment on the company’s blog, Howell put his company in the same cohort as fintech innovators – and Finovate alums – like Plaid and DriveWealth. These firms, like Rize, started out as consumer plays, but developed into fintech infrastructure companies as their understanding of challenge of “building intuitive financial user experiences” grew. Realizing that there was more to enhancing the user experience in financial services than UI/UX improvements, Howell and the Rize team concluded that the underlying financial infrastructure was the problem and Rize’s “uniquely flexible approach” could be part of the solution.
Rize’s platform leverages Synthetic Account technology to enable banks, fintechs, and brands to build a wide range of financial account types ranging from checking and savings accounts to brokerage, FBO, and business accounts. The technology also supports quick and secure money movement options including ACH and wires, as well as mobile check deposit and physical and virtual cards.
This summer, Rize unveiled its Developer Toolkit, which enables innovators to build a prototype financial services application in less than 30 minutes. The toolkit features a comprehensive suite of technologies – a self-service sandbox, a launchpad, a software development kit (SDK), a command line interface tool (CLI), and a boilerplate app – designed to help developers both focus on the core elements of their solution as well as get their solutions to market as quickly as possible.
“When we set out to become the best-in-class fintech infrastructure platform, we knew that meant heavily investing in the developer community,” the company said in July when the toolkit was launched. “Our mission is to get clients to market faster, with less effort – and that begins with not only providing great documentation, but creating tools that enhance our builder’s experience and significantly cuts down on development time.”
In today’s funding announcement, Howell said that the funds raised in the Series A would enable Rize to continue innovating on its core solutions, including its Developer Toolkit. The new capital will also support other initiatives such as improving the Rize Admin platform, UDAAP monitoring, and security systems. The funding will also support the launch of new offerings including brokerage accounts and new crypto and credit-related solutions.
In addition to Alpha Edison and Morpheus Ventures, Rize counts Raptor Group, Revolution’s Rise of the Rest Seed Fund, Third Prime, Red & Blue Ventures, Graham Holdings, Walkabout Ventures, and Rucker Park Capital among its investors.
This is a sponsored post in collaboration with Amanda Glincher, Director of Marketing, Fiserv
It’s no surprise that a digitally issued card shortens the time frame between when a consumer receives a new card and when they begin using it for spend. Yet, digital issuance is just one step on a digital-first journey and without a full strategy, that newly issued card might not bring with it the added spend issuers are expecting.
Yes, consumers want digital-first cards, but they are also in search of digital-first options when it comes to all of their other banking activities. From the first engagement someone has with a new financial institution, each traditional activity should have a digital counterpart.
Applications that win
The beginning of a banking relationship often begins with a consumer applying for an account. Creating an application process that is seamless and reduces barriers is the best way to start the cardholder’s digital experience. As noted in The Financial Brand, when an application takes more than five minutes to complete, abandonment rates increase to as high as 60%. To reduce abandonment and improve the customer experience, applications can be limited to the necessary data.
Add to the convenience by allowing applicants to switch between devices to complete an application without losing their place in the application flow, especially in situations where any documentation or uploads are being requested.
Immediate access
Once you’ve approved a new account, increase usage rates by providing immediate access to a new card. In a world where our groceries are delivered within the hour and the world’s library of movies and music is available to stream in seconds, time really is of the essence with today’s consumer.
70% of digitally issued cards are used within five days, compared to a physical card that won’t even be delivered for 7-10 business days.
Make usage a breeze
“Manually entering my card details and verifying my identity is so fun” is a statement that has never been uttered. Once a card has been digitally issued, make using the card simple by enabling push-to-wallet. There are many benefits to giving cardholders this ability and it is among the most essential parts of a successful digital-first strategy. In addition to the seamless experience for the cardholder, push-to-wallet provides more opportunity for you to capture top-of-wallet for both the physical and digital wallet, as well as bypassing the marketing of competing cards.
In addition to the availability of the card, the ease-of-use enables consumers to go about their regular spending and utilize your card without missing a beat.
Bypassing the competition
While push-to-wallet is the more convenient way to add a card for a consumer, it’s also the simplest way for an issuer to avoid competition. A customer who chooses to manually add a card to Apple Wallet will be greeted by an offer to apply for an Apple Card. When a card is directly provisioned to a digital wallet, the cardholder bypasses the manual entry point at which they would be offered another product.
Sweetening the deal with offers and rewards
A list of retail discounts, benefits pamphlets, and APR offer checks are among the many mailings we receive from financial institutions. These offers are more accessible and beneficial to digitally savvy cardholders when they are offered, visible, and available in-app.
Not only is this a preferred way for customers to access offers, but a digital-first model allows financial institutions to make personalized offers in the moment – special financing opportunities and location-based discounts – enhancing the cardholder experience and capturing even more spend.
Give insight into all the places a card is stored
For existing cardholders, instant issuance of a replacement card can be made even more valuable by providing information on all the places the old card was stored. A list of existing retailers where their card is on file or is being used for recurring purchases allows cardholders to make sure the card is updated everywhere it needs to be – providing a smoother journey with uninterrupted spend.
Control in the palm of their hands
While card controls and alerts are a standard today, they are also an essential part of a digital journey. Allowing individuals to set limits on transaction types, locations, and amounts – and receive alerts – reduces fraud, minimizes inbound call center activity, and gives cardholders the security of managing their cards 24 hours a day. Controls can include the ability to turn cards on and off, set spending limits, create location boundaries, and report a missing card. Alerts allow cardholders to create notifications for a variety of scenarios, and to keep a close eye on the transactions charged to their account.
The importance of a fully digital journey
While all of these features are beneficial on their own, it is when they come together as part of a full digital strategy that they provide the most value to both the cardholder and the financial institution. Digital issuance is a key part of going digital-first, but it is the combination of this suite of digital-first tools that provide the best cardholder experience.
“We are clearly aligned in our mission to improve global banking and transaction settlement services that unlock the borderless banking and global economic opportunities for all,” Managing Director for Buckzy in EMEA Adrian Brown said. “Combining Buckzy’s network with M2P’s API platform delivers an outstanding customer experience and competitive advantage for customers.”
Buckzy’s network enables real-time, cross border payments around the world. The company’s technology gives both businesses and financial institutions the ability to expand their offerings via white-label solutions on a secure platform. Moreover, Buckzy’s ecosystem also empowers these organizations to make collections and receive payments in local currency. Headquartered in Toronto, Ontario, Canada and founded in 2018, Buckzy demonstrated its solution one year later at FinovateFall. At the conference, Buckzy Global CMO Lindsay Mulligan showed how the company’s technology powered instant, on-the-go digital wallet transfers and top ups, as well as multi-currency transfers and instant email money transfers with just a few clicks and without transaction fees.
Business Head of M2P Solutions for MENA, Vaanathi Mohanakrishnan, underscored the importance to the company of opening up these regional opportunities. “A lot of M2P’s strategy hinges on enabling fintechs to deliver solutions leveraging our infrastructure and partner network,” Mohanakrishnan explained. “We are excited to be partnering with Buckzy to deliver frictionless cross border payment experiences to customers in the MENA region.”
Delivering real-time cross-border payments to 47 countries, Buckzy Payments was recently named to the CIX Top 20 Early roster of innovative Canadian technology companies. With offices in the U.S. and India, as well as Toronto, the company has raised $3 million in funding from investors including Dash40 Ventures, Mistral Venture Partners, and Revel Partners.
A new partnership between Finovate alum Signifyd and Capital One will bring the fraud prevention specialist’s Authorization Rate Optimization solution to the bank’s payment ecosystem. The integration will help boost authorization rates and reduce the number of orders on Capital One credit cards that are inaccurately declined due to suspected fraud. This will increase revenue for retailers, as well as enhance customer lifetime value. Capital One will benefit from stronger cardholder loyalty, while cardholders will enjoy a more secure, online shopping experience with less friction.
“We are so pleased to partner with Capital One to solve a strategic issue for the ecommerce world,” Signifyd CEO Ra Ramanand said. “The very largest ecommerce sites globally can work directly with issuers to optimize their auth rates, but what do other merchants do? They come to Signifyd because we can optimize payment acceptance through our deep product integrations across the financial ecosystem.”
Signifyd’s Authorization Rate Optimization technology will be integrated with Capital One’s Enhanced Decisioning Data API. This will give Capital One enhanced data and fraud insights to help establish whether or not a given transaction should be approved or declined at the bank authorization stage. The solution provides identity intelligence across the entire shopper journey, delivering instant insights from the Signifyd Commerce Network at checkout, and helping authorization rates go up and the number of false declines go down.
An increase in false declines are, in some ways, the predicable outcome of the arms race between retailers and fraudsters. As fraud becomes more sophisticated, with more attacks and intrusions taking place earlier in the transaction process, both banks and merchants have found themselves increasingly declining payment at the authorization stage. The Economist reported that up to one in eight e-commerce dollars are currently declined during payment authorization, and the Aite Group reported that 62% of the merchants it surveyed admitted that their false decline rates have gone up in the last two years.
“There is no reason (why) merchants and banks should miss the opportunity to create seamless customer experiences at checkout,” Signifyd General Manager, Payment Solutions Okan Ozaltin said. “Working directly with issuing banks such as Capital One means Signifyd can offer the kind of ecommerce protection that makes life better for merchants and their loyal customers.”
Making its Finovate debut at FinovateSpring in 2013, Signifyd has become a leading, enterprise-grade fraud prevention platform. This year, the company was recognized by G2 in its 2021 Summer Report as a leader in the space as well as being first in market presence. Founded in 2011 and headquartered in Palo Alto, California, Signifyd has raised $390 million in funding, including a $205 million Series E round closed in April that was led by Owl Rock Capital. In addition to its partnership with Capital One – itself an alum of Finovate’s developer conference FinDEVr – Signifyd has teamed up in recent months with B2B payments specialist Adflex and, this spring, launched its Return Abuse Prevention Solution, which helps retailers better manage the $43 billion problem of fraudsters who abuse the refund and return system.
“Unfortunately, fraudsters and a subset of consumers are becoming more aggressive and ingenious when it comes to taking advantage of return policies meant to make life easier for shoppers,” Signifyd Vice President of Product Gayathri Somanath said when the solution was introduced. “Return Abuse Prevention relies on Signifyd’s network data, machine learning models and our new Decision Center module to give retailers the tools they need to stay ahead of this increasing, revenue-crushing trend.”
FinovateFall 2021 wrapped up a little over a week ago. Our return to live fintech conferencing produced one of our largest number of Best of Show winners (nine) to date. The event also gave us the one of the highest percentage of non-U.S. based Best of Show winners for a FinovateFall event.
This week’s Finovate Global Alumni Profile gives us an opportunity to take a closer look at the quartet of international fintechs that wowed our audiences with their latest innovations in New York City last week.
A Finovate alum since 2016, Bambu has made most of its Finovate appearances at our international shows in Hong Kong, South Africa, Dubai, and Berlin. The company is a multiple-time Best of Show winner, earning its first award in its second Finovate appearance at FinovateAsia in 2017, its second Best of Show award a year later at our conference in Capetown, and its third Best of Show trophy just last week in New York.
Bambu offers a next-generation B2B roboadvisory platform for both financial institutions and fintech disruptors. Powered by the company’s proprietary algorithms and machine learning technology, Bambu’s cloud-based platform has 300,000 end users in ten countries around the world. This summer, the company announced the acquisition of investment management technology provider Tradesocio, a move that will help expand Bambu’s reach internationally.
“After five years of building solid foundations, Bambu is now entering a phase of rapid growth,” Bambu CEO Ned Phillips said when the acquisition was announced in July. “This deal helps us in three key areas: it expands our product offering into stocks and crypto, it gives us a wider global footprint, and enables us to scale our team effectively to match exponential demand. We believe this positions us well for our Series C and ambitions of becoming the global leader in WealthTech.”
Headquartered in Stockholm, Sweden, Dreams earned its second Best of Show award last week at FinovateFall. The company, founded in 2014, is among the more recent Finovate alums, joining our roster last year for our all-digital FinovateEurope conference.
Dreams offers engagement banking solutions that leverage insights from cognitive and behavioral science to enhance financial wellbeing. Launched as a B2C offering, the company has expanded into the B2B2C space, offering its solutions to banks to help them boost digital engagement with their customers. This year at FinovateFall, Dreams demonstrated the savings module of its white-label banking platform, which features debt management and micro-investing functionality, as well as new social/viral features.
Over the past year, Dreams has announced partnerships with Singapore-based financial services software provider Silverlake Symmetri and Ukrainian commercial bank UKRSIBBANK, a subsidiary of BNP Paribas Group.
“Our financial wellbeing platform – which is built upon behavioural science and personal finance management principles – will provide the perfect tool for UKRSIBBANK to help its customers make better financial choices and become more sustainable in the way they handle their finances,” Dreams CEO and founder Henrik Rosvall said when the collaboration was announced. “This partnership will also help UKRSIBBANK safeguard the loyalty of its customers and futureproof its digital banking offering against a growing number of challenger banks and fintechs.”
Hailing from Toronto, Ontario, Canada, digital adoption platform Horizn was launched in 2012. The company is dedicated to helping financial institutions leverage micro-learning, social technology, gamification, and advanced analytics to enhance employee performance, fuel client adoption of new technologies, and boost revenues. With a global reach of more than 40 countries in North and South America, Asia, and Europe, the company has enabled its clients to realize 85% employee adoption rates and a 20% increase in mobile platform usage.
Horizn made its Finovate debut in 2017 at FinovateEurope in London. The company earned its first Best of Show honors at FinovateEurope in Berlin three years later, and picked up its second Best of Show award the following year at our all-digital event FinovateFall 2020. “It’s great to see Finovate recognize the impact that Horizn is having on banks worldwide,” company CEO Janice Diner said last year. “While COVID-19 may have accelerated the shift to digital, Horizn ensures bank customers stay digital.”
In addition to their Best of Show winning technology demonstrations, Horizn has also provided Finovate with some of its most compelling keynote speakers. Both Diner and Senior Vice President for Global Sales Steve Frook have shared their insights during the Conference Days component of our Finovate events. Frook’s FinovateEurope presentation, Landing Your First Bank Customer, was a highlight of our Berlin conference last year. And Janice Diner’s epigrammatic reminder that “if you build it they will come is a myth” remains as a good a piece advice for fledgling fintechs as you’ll ever hear.
The rise of fintech in Latin America has been one of the most impressive developments in global financial services in recent years. This is partly why the Best of Show award won by Uruguayan fintech Infocorp last week at FinovateFall feels so special.
Making its Finovate debut in the spring of 2017, Infocorp demonstrated its IC Campaigns platform that enables financial institutions to coordinate marketing and commercial operations via all available channels to better identify the optimal, next action for each client. The technology takes the omnichannel banking and seamless user experience requirements of modern banks to another level by helping institutions set up shorter-cycled, more agile campaigns that deliver increased conversion rates and higher ROI. Last week at FinovateFall, Infocorp introduced its Mobile Native App, a new solution that brings hyper-personalized experiences for every user in a single bank app.
Inforcorp CEO Ana Inés Echavarren spoke to the importance of “the mobile challenge” in a conversation with fintech analyst and thought leader Jim Marous in the weeks leading up to Infocorp’s return to the Finovate stage in September. “Everywhere the mobile channel is the one of choice now among users,” she explained. “Adoptions have gone up in all the implementations that we have in all the countries that we know of.” As far as Echavarren is concerned, this means that there has been a “mindset shift” in which the mobile experience and the user experience increasingly have become synonymous. To this end, Echavarren said, “we are no longer talking about the bank application, but about the user application.”
Founded in 1994 and headquartered in Montevideo, Infocorp has more than 40 successful deployments, 10+ million active users on its platform, and processes more than 120 million transactions a year.
Here is our look at fintech innovation around the world.
