FinovateEurope 2016 / ING Bank Śląski / uselab
Presenter Profile:
How they describe themselves: ING Bank Ślaski – one of the largest banks in Poland which aims at providing the best user experience for customers by responding to their behaviours and by following market trends, and at the same time, by implementing value-added services. uselab is a concept, strategy, and design company focused on Customer and User Experience delivered via Omnichannel. Comarch is one of the leading software houses in Europe specializing in implementing solutions and services for banks, insurers and asset management companies.
How they describe their product/innovation: ING Bank Śląski transmitted the standards of individual e-banking to the world of corporate clients and provided ING Business – the first holistic, easily adaptable omnichannel corporate banking ecosystem in the world. The tool is user-friendly and intuitive, designed in accordance with current trends in user experience. And with the 1st in the Polish market Applewatch for business mobile application.
Product distribution strategy: Direct to Business (B2B)
Contacts:
Bus. Dev.: Adam Walendziewski, Direct Distribution Channels – Deputy Director, [email protected]
Press: Ewa Szerszen, Press Office, Deputy Press Spokesman, [email protected]
Sales: Marcin Kryszen, Executive Director of Corporate Sales, Network Division, [email protected]
Tech. Dev: Wiesław Kotecki, VP – uselab, [email protected] & Krzysztof Maurer, Executive Director of Sales – Comarch, [email protected]
Website: ingbank.pl | uselab.pl
Twitter: @INGBankSlaski
HQ: Katowice, Warsaw, Poland (ING Bank Slaski) / Warsaw, Poland (uselab) / Kraków, Poland (Comarch)
Founded: 1989 (ING Bank Slaski) / 2006 (uselab)/ 1993 (Comarch)
Product Demoed: ING Business
Product Launch: February 2016
Metrics: ING Bank Śląski is one of the largest banks in Poland. As at Sept. 30,2015, the Bank balance sheet total was PLN 112.2 bln, or 7.0% of the total assets of the Polish banking sector. In September 2015, the Bank serviced 4M clients and employed 8,224 employees.
Presenters: Adam Walendziewski (Deputy Director, Direct Distribution Channels, ING Bank), Bartosz Dobrowolski (Customer Success Director, uselab)
- Key Executives
Michał Bolesławski (VP, ING Bank Śląski), Adam Walendziewski (Direct Distribution Channels – Deputy Director, ING Bank Śląski), Radosław Zalewski, (Mobile Banking Product Manager, ING Bank Śląski), Hubert Anyżewski (CEO, uselab), Wiesław Kotecki (VP, uselab), Krzysztof Maurer (Executive Director of Sales, Comarch)
Key Stats
- Key Board Members
Małgorzata Kołakowska (CEO, ING Bank Śląski), Michał Bolesławski (VP, ING Bank Śląski), Hubert Anyżewski (CEO, uselab), Wiesław Kotecki (VP, uselab), Andrzej Przewięźlikowski (VP, Comarch)
- Key Investors
ING Bank N.V. (Netherlands) is the strategic investor of ING Bank Śląski S.A.