How they describe themselves: The award-winning Horizn platform helps financial institutions get ready for the digital customer, equipping both employees and customers directly with the knowledge to improve the customer experience and dramatically increase digital adoption across all channels.
Horizn’s proprietary technology combines simulator microlearning methodology with gamification and advanced analytics. Horizn helps banks distribute product knowledge with, employees, digital ambassadors, hip-to-hip with customers in-branch, in call centers and direct to customers online
How they describe their product/innovation: Horizn’s Platform is being used globally to educate employees and customers on all things digital, across all areas of financial services including, mobile and digital banking, open banking, business banking, retail banking, wealth management, payments, customer conversations and regulatory.
Horizn will demo how the Horizn product suite is being used by employees, digital ambassadors and direct with customers, with a strong focus on the Customer Direct Platform and the recently launched Digital Ambassador tools.
Product distribution strategy: Licensed