How they describe themselves: Chatvisor is a combined customer engagement and analytics platform powered by Co-Browsing, providing improved customer communication for companies. By bringing multiple channels under one roof, Chatvisor opens up all lines of communication between customer and agent, creating fluid, digital conversations that increase efficiency, reduce support costs, and deliver a better customer experience.
The Chatvisor Customer Service Suite includes Co-Browsing, Live Chat, Web- & Video Calling, and Chatbot options.
How they describe their product/innovation: Chatvisor Co-Browsing allows customers to share their screen with customer service representatives through advanced, hassle-free screen sharing technology. Powered by its core technology BrowsXP, Chatvisor Co-Browsing is equally effective across any device, on any site, and on all browsers, without any necessary downloads or installation for customers. Agents can use Chatvisor Co-Browsing to immediately see where the customer is on the website, what problems customers face, and how they can help, saving time and enhancing customer experience.
Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms