How they describe themselves: Glia creates digital-first moments that simplify and transform communications between businesses and their customers. Fortune 500 companies that have high-consideration sales and support experiences need to deliver choice, continuity, and speed to their customers. Our digital communications platform is modular in its design and built to deliver value at each step of the journey. Glia transcends the channel discussion to focus on what matters – customers.
How they describe their product/innovation: Glia’s plan for FinovateEurope is to launch several new innovative features and make them the core of our demo in Berlin:
- AI Coach for Phone Calls – AI engine listens to live voice conversations and suggests to agents what is their best next action/utterance – all in real time.
- Applets – presents agents with everything they need to handle an engagement in a single interface, including relevant screens and data from CRMs and core banking systems.
Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms