PayTech Awards 2019: Celebrating Innovative Projects and Inspirational People

PayTech Awards 2019: Celebrating Innovative Projects and Inspirational People

PayTech Awards, brought to you by FinTech Futures, are exciting awards in their second year that recognize excellence and innovation in the use of IT in the finance and payment industry worldwide, and the people who make it happen.

The 2019 Awards are now open for entries in the following categories:

Judged awards

  • Best Consumer Payments Initiative
  • Best Corporate Payments Initiative
  • Best Mobile Payments Initiative
  • Best Use of Biometrics in Payments
  • Best Prepaid Initiative
  • Best Cards Initiative
  • Top Paytech Innovation
  • Best E-commerce Initiative
  • Best Paytech Partnership
  • Paytech for Good

Leadership awards

  • Rising Paytech Star Award – free to enter
  • Woman in Paytech Award – free to enter
  • Paytech Leadership Award – free to enter
  • Paytech Team of the Year

OVUM Payments Innovation awards

  • Best Real-Time Payments Solution Provider
  • Best Open Banking Solution Provider
  • Best Solution Provider for Payment Systems in the Cloud

Think your project deserves to win this year? Or do you know someone that should receive special recognition? The deadline has now been extended to the 19th April, so get nominating >> 

Last year attendees of the PayTech Awards enjoyed the hospitality of a luxurious Silver Sturgeon yacht as it cruised along the river Thames. This year the awards will be announced on 5 July, and will be hosted at the HAC (Honourable Artillery Company), a historic 18th Century mansion accompanied by a six acre garden in London’s Moorgate. Check out last year’s highlights and see what’s in-store:

For more information or to enquire about sponsorship opportunities, please visit the PayTech Awards website or get in touch with Jon Robson via email jon.robson@knect365.com.

The ID Co. Unveils its Income Verification Solution

The ID Co. Unveils its Income Verification Solution

The identity verification specialist formerly known as miiCard has launched its new income verification solution. The ID Co.has leveraged bank data, its own unique algorithms, and a comprehensive data-set to build a solution that enables lenders to get a better accounting of a loan applicant’s income.

“Once again, the capabilities of bank data have allowed us to build a new tool that is unrivaled and unparalleled anywhere in the market,” The ID Co. CEO James Varga said. “We know the challenges that banks and lenders have in accurately establishing applicant income, and now, using our experience in bank data, we have a solution that will present this information in mere seconds.”

To use the new tool, participating banks run application data through The ID Co.’s Income Verification API. The solution provides a calculated salary amount, with the option to factor in benefits, and a confidence score. The technology is especially helpful for lenders working with thin file customers and other borrowers without a significant credit history. The ID Co.’s Income Verification solution also provides information such as material supplemental income and changes to an applicant’s salary or wages over time.

“We’ve known for some time that this would be of value to banks and lenders and have worked tirelessly to ensure that this product fits their requirements,” The ID Co. Product Owner Helen Stewart said. “The solution has already been highly commended by banks and lenders that have trialled using it.”

The ID Co. (as miicard) demonstrated its Identity-as-a-Service technology at FinovateFall 2013. More recently, the company unveiled its DirectID Decisioning Platform and DirectID Insights, an online decisioning solution for underwriters, fraud analysts, and credit risk officers. The tool requires no integration, and provides prepackaged reports for lenders and underwriters to help them make better lending decisions faster while reducing operational costs.

Last fall, The ID Co. launched its consumer app, NoMo. The mobile app leverages Open Banking to enable users to conduct basic financial cashflow tracking. This includes cash-flow averaging, spending recommendations, personalized updates, as well as a financial performance overview.

Headquartered in Edinburgh, Scotland, The ID Co. has raised $9.1 million in funding. The company includes New Wave Ventures, Par Equity, and angel investor Rob Dobson among its investors.

See Fintech Before it Gets Big at FinovateSpring – Register Now and Save $700.

Before they raised $100 million in the summer of 2016, mortgagetech innovator Blend appeared on stage at FinovateSpring 2016. They would go on to announce significant partnerships with both Wells Fargo and US Bancorp in the year following their demo.

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Ellie Mae was founded way back in 1997, but after appearing on stage at FinovateSpring 2017, they would go on to get acquired by Thoma Bravo in a stunning $3.7 billion deal.

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Equity crowdfunding platform OurCrowd was on stage at FinovateSpring 2016, and just four months later they had raised an additional $72 million in a series C funding round.

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Seven months before Cyberfend was acquired by Akamai Technologies, they were on stage at FinovateSpring 2016, showing the latest in their bot and automation detection solutions.

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Save up to £400 if you register for FinovateEurope before Friday!



David Birch
Global Ambassadaor
Consult Hyperion

David will be the chairman of Day 3 at FinovateEurope 2019. He is an internationally-recognised thought leader in digital identity and digital money; was named one of the global top 15 favourite sources of business information by Wired magazine and one of the top ten most influential voices in banking by Financial Brand; created one of the top 25 “must read” financial IT blogs; was found by PR Daily to be one of the top ten Twitter accounts followed by innovators, along with Bill Gates and Richard Branson and was rated Europe’s most influential commentator on emerging payments by Total Payments.
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Russell Pert
UK Head of Industry
Facebook

Russell will discuss how technology is augmenting relationships between brands and customers and why the future of loyalty is centered around relevant and meaningful one to one interactions, at scale.
LEARN MORE


Tan Le
Founder & CEO
Emotiv

As one of Fast Company’s Most Influential Women in Technology and Forbes’ 50 Names You Need to Know, Tan will show you how automation is an opportunity rather than a threat, as humans and machines become increasingly integrated.
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Competing with Neo-Banks on Customer Value

Competing with Neo-Banks on Customer Value

As if disruption in the global banking sector was not already confusing enough, traditional institutions must now deal with the rise of neo-banks banks.  This new breed of competition are organizations that are purely digital. They don’t require the licensing, nor do they incur the regulatory burden of traditional banks. They exist without brick and mortar and provide fast, simple, easy to use, highly personalized services that are entirely done via mobile device.

Their rapid growth and success is a result of both a lower cost structure and a regulatory environment aimed at increasing competition and consumer choice. Additionally, they don’t try to be everything to everybody. They excel by offering a limited range of digital products like checking, savings, and a subset of consumer lending products, while deferring things like credit card and mortgage services to more traditional institutions. This results in a lower regulatory burden and reduced overhead which is passed on to the consumer via lower fees.

Their agility and speed is due to the absence of the burden of legacy technology. They are true digital natives — whereas most traditional banks offer a digital front end built on top of outdated and monolithic legacy system-based banking applications.

“These banks don’t carry the weight of legacy technology, so they can leapfrog over traditional infrastructure and disrupt the status quo.”

Judd Caplain, Head of Global Banking & Capital Markets, KPMG International

Neo-banks target millennials who are more receptive to change. With each passing year the influence of Gen Y changes the shape of the delivery of banking products and services – and that is the long-term bet Neo-banks are making today.

The disruption being driven by this demographic shift has not gone unnoticed by traditional banks. Not only is it forcing banks to accelerate plans to modernize their legacy IT systems and infrastructure, but also to discover new ways of delivering customer value.

The good news is that traditional banks have several advantages over the neo-banks including:

  • Well established and recognizable brands
  • Long histories and well-established customer relationships
  • Massive amounts of content and data on their customers
  • Deep insights into customer saving and spending habits

And although traditional banks are starting from a position of competitive advantage, in order to retain and extend that advantage in the digital age, they need to quickly learn how to

  • modernize and extend the same customer value that digital-based neo-banks deliver;
  • shift the mindset and the culture from business transactions to providing experiences; and
  • focus on helping people with their financial lives, not simply selling products.

No one wakes up in the morning and wonders what the next product offering from their bank is going to be. To that end, traditional banks need to extend and grow the value of the customer relationship beyond increasing products per household and focus on increasing value through improving digitized customer experiences.

To learn how one of the top 15 banks in the world partnered with Nuxeo to extend customer value, join us at Finovate Europe on February 14th at 11:15am for “The ticking time bomb of data: Making sense of legacy data in different systems.presented by Norman Wren, former Director of Technology and Operations for Santander.

Save up to $1,300 if you register for FinovateSpring before Friday!



Tim Urban
Founder @ Wait But Why
The Rise of the Machines – The Artificial Intelligence Revolution and the Road to Superintelligence. What will AI mean for the future of financial services and the future of work?
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Michael Butler
President & CEO
Radius Bank


Nicholas Kopp
US CEO
N26


Mashima Chawla
Growth Lead
Square Capital


Secil Tabil Watson
Executive VP
Wells Fargo


Lisa Gold Schier
Group Senior VP
ABA


Rick Winslow
Chief Experience Officer
Kabbage


Ramneek Gupta
Venture Investing
Citi Ventures


Jon Zanoff
Managing Director
Barclays Accelerator

 

It’s Easy As Three-Ts: the Way to Fintech Success

It’s Easy As Three-Ts: the Way to Fintech Success

“There is no right or wrong answer,” says Chrystina (Tina) M. Giorgio, president and CEO of ICBA Bancard about how banks can work best with fintechs. Ahead of her session at FinovateSpring 2018, Giorgio gives banks some best practice tips from the perspective of someone who has worked as a banker, board member, and innovator.

As community banks look to blend the strength of their operations with fintech innovations, bankers are questioning how to best work with fintechs and their core system providers to bring new products and services to market.

To navigate this terrain, bankers should first prioritize fintech opportunities that complement their banks’ strategic plans. Opportunities could include real-time payments, digital delivery, data analytics and artificial intelligence. They should then share these priorities with their core processors. Due to the present lack of an open banking standard in the United States, a community bank’s core processing system remains a top infrastructure element, and as such, can significantly influence software decisions. Most core processors are already working with or investing in fintech. However, open and ongoing dialogue can help guide core vendors’ investment choices.

There are three primary models banks can follow when choosing how to develop a fintech project that each come with its own risks and rewards:

  • Banks can build a proprietary solution in-house.
  • Banks can collaborate with a third-party to build a solution.
  • Banks can purchase a fintech solution.

There is no right or wrong answer. Ultimately, the “three T’s”-time, treasure and talent should drive the decision. When working with a fintech company, banks will want to follow the process they would for any new vendor and should be sure to look at additional risk factors that pertain specifically to the solution they are acquiring. For example, depending on the solution, more thorough review may be required to properly assess fraud risk, data encryption standards, and KYC (know your customer – the process used to identify and verify customers). More general questions to ask include how long the fintech has been in business, whether it is connected to your core, how much capital it has, who is investing in it, and who its customers are.

Banks will also want to do their diligence to assess whether the vendor can meet regulatory expectations. Fintechs are not regulated like FIs, so bankers should thoroughly evaluate the vendor and the solution for regulatory compliance. Ultimately, balancing fintech utilization against the risks to consumers is the responsibility of the bank. It is vital to put compliance and regulatory issues at the forefront of any fintech deployment, whether the bank builds, collaborates or buys the solution.

ICBA released its Fintech Strategy Roadmap for community banks as they increasingly work in partnership with fintech firms to deliver services to their customers. The roadmap, written in collaboration with Hunton & Williams LLP, offers a look at how community banks can successfully create, collaborate, or invest in fintech partnerships while providing necessary considerations to ensure these strategic decisions fit within regulatory risk parameters.

The Fintech Strategy Roadmap is available exclusively to ICBA members and is the first community bank resource that takes a deep dive into the legal and compliance elements associated with fintech partnerships.

Join Chrystina Giorgio at FinovateSpring 2018, May 8 through 11, 2018 at the Santa Clara Convention Center in California. Find out more >>

How To Move Nimbly from Fintech Idea to Full Customer Availability

How To Move Nimbly from Fintech Idea to Full Customer Availability

https://finance.knect365.com/finovatespring/speakers/jim-van-dykeHow do traditional financial services firms successfully innovate to move nimbly from fintech idea to full customer availability? Ahead of speaking at FinovateSpring 2018, Jim Van Dyke, Founder & CEO at Futurion reveals his truths around the idea of ‘successful innovation.’

Last year, I interviewed leaders from banks, credit unions, and other FIs (ranging from the nation’s largest to smallest) to reveal specific speed bumps, potholes and pitfalls amidst rare fast stretches of smooth pavement. These leaders all know that without finding a faster and better way to innovate quickly on the path toward fulfillment of customer, competitive and market opportunities, organizations will quickly become irrelevant. This research report asked 30 leaders the same three questions about their largest innovation processes: how they work, how long they take, and what they’ve learned along the way.

At FinovateSpring, the ‘Innovator Insight: Speeding up the time to market for new products and services‘ panel brings actual interviewee respondents on-stage to Finovate to discuss their best practices for getting key fintech innovations to market faster and better.  Here are a few highlights of what we’ll be discussing in our fast-paced and no-holds-barred panel:

  • Project durations vary widely­—ranging from a 6 months to five years—with the most common response being 21 months and the average being 24. Specific project management methodologies make all the difference.
  • Innovation practices at financial services firms appear to be significantly less mature and productive than those at software firms, representing risk that the latter will outmaneuver the former. Financial sector firms’ project stages vary dramatically among all respondents and had very inconsistent mention of lean methodologies (such as prototyping or customer journey maps).
  • Some traditional financial sector firms only allow innovation ideas to originate from top executives. At all such firms, demonstrated respondent confidence and morale was markedly lower (when compared to all other interviewees).
  • There was a strong observed (i.e. generally not explicitly stated) correlation between an organization’s current ability to rapidly execute and a respondent’s demonstrated morale and level of engagement. In turn, the author predicts that a likely by-product of the ability to rapidly innovate with high alignment to customer needs might be the benefit of a stronger ability to attract, motivate, and retain top quality talent in the competitive fintech labor market.
  • Many top innovations are viewed as neither discretionary nor of direct contribution to customer value, but are ultimately viewed as no less important than others. For example, many cited efforts to adopt an API framework or particular vendor relationships that only make future areas of direct customer value more possible. In addition, several smaller FI executives lamented actions on the part of their technology vendors that they viewed as standing in the way of their ability to release new innovations to market.
  • Risk or security-focused team members are unexpectedly incredibly valuable in ideation or problem-solving at several FI shops, possibly because they are required, on an ongoing basis, to creatively address dynamic and formidable problems.

Join Van Dyke at FinovateSpring 2018, May 8 through 11, 2018 at the Santa Clara Convention Center in California. Find out more >>

FinovateSpring Sneak Peek: Flybits

FinovateSpring Sneak Peek: Flybits

A look at the companies demoing live at FinovateSpring on May 8 through 11, 2018 in Santa Clara, California. Register today and save your spot.

Flybits offers an end-to-end intelligent recommendation platform that enhances enterprises’ digital personalization strategy.

Features

  • Fast time-to-market – go from ideation to production within 90 days
  • Data unification – seamlessly normalize public and proprietary data
  • Privacy first – data tokenization to protect consumer privacy

Why it’s great
Flybits offers an end-to-end solution that hides the complexity of data intelligence, enabling enterprises to harness endless sources of public and proprietary data.

Presenters

Dr. Hossein Rahnama, Founder and CEO
Rahnama is a recognized figure in ubiquitous computing. His research explores AI, mobile human-computer interaction, and contextual services. He is currently a visiting scholar at the MIT Media Lab.
LinkedIn

Justin Lam, Software Engineer, Product
Lam has been a software engineer at Flybits since its inception in 2013. He has a passion for DevUX and has led the development of both web and mobile projects, including Flybits’ JavaScript SDK.
LinkedIn

Does Your Loan Help You Save For Retirement? It Should.

Does Your Loan Help You Save For Retirement? It Should.

John Waupsh is Chief Innovation Officer of Kasasa, an award-winning financial technology and marketing technology provider. Ahead of his session at FinovateSpring where John will talk about the role of the branch in a digital world, he discusses how loans should help people save for retirement.

Building retirement savings is not a strong suit for many Americans. According to a 2018 survey by GoBankingRates, more than 40 percent of Americans have less than $10,000 saved for retirement, including the 14 percent with $0 saved for retirement. Financial planning experts frequently recommend having at least eight times your salary saved for your post-career future, and with life expectancy continuing to increase, the minimal recommend savings will likely rise even higher.

It’s so easy for consumers to put off saving for retirement. Their last day on the job seems so far away, and bearing today’s financial burdens like bills and loan payments often means restricting, reducing or simply never beginning to save for tomorrow.

But there’s a better way.

Historically, consumers have often felt like they must jump through three hoops before starting to save for retirement or increasing investments in their future. First, they must be meeting their primary needs like paying power bills and buying groceries. Second, many want to build cushions of both emergency and “fun money,” in case the need arises to pay for a last-minute home repair, an unforeseen medical expense or even a spontaneous weekend vacation. Last, many want to pay off their debt before beginning to save or increasing retirement contributions. These second and third hoops are where many consumers are missing out.

Despite the fact that most Americans want to pay off their loans faster to increase retirement savings, those that meet their primary needs rarely pay extra toward their monthly loan payments because it’s money they can never get back if they need or want it later.

That’s changing with the Kasasa Loan. It is the only loan product that can serve as a tool for building savings through the ability to take-back extra payments.

A loan that allows borrowers to pay ahead to reduce debt, but take that extra back if they need it, eliminates the fear of parting with ‘extra money,’ enabling the consumer to make better financial decisions like paying down debt faster. And when debt is paid down sooner, consumers are freed up to boost retirement savings earlier, when it really counts due to the power of compound interest. Consumers like this option. In fact, according to a recent study, nine out of ten consumers prefer a loan with take-back functionality over comparably priced loans, and 98 percent of consumers say they would refinance existing debt at the same rate to have the flexibility of taking back their extra payments.

In addition to flexibility, visual transparency is something that the lending world has been lacking until now. The innovation of sleek, mobile-friendly dashboards in personal financial management (PFM) apps have long helped consumers budget and visually understand their money. Consumers should now expect the same features from a loan. Having the ability to actually see the impact of extra payments enables borrowers to comprehend better the impact of paying down their loan faster and therefore, make smarter financial decisions for their future.

As Baby Boomers, Gen Xers, Millennials and even Generation Z inch closer to retirement, there is an opportunity for these consumers to make better borrowing decisions by choosing a loan that is extremely flexible, easy to work with, and visually transparent. In the past, taking out a loan has prevented consumers from saving for their future. Now, it is possible for them to borrow in a way that not only doesn’t hurt their retirement funds but actually helps them save.

For more information on Kasasa, visit www.kasasa.com, or visit them on Twitter @Kasasa, @KasasaNews, Facebook, or LinkedIn.

Data Overload? The Impact of AI on the Customer Experience

Data Overload? The Impact of AI on the Customer Experience

 

Banks and financial institutions have long been at the forefront of adopting technologies to increase efficiencies and provide better service to customers. From ATMs to online banking, they’ve helped to seamlessly integrate transactional technologies into the customer’s daily life. Financial institutions currently find themselves at the forefront of adopting new cognitive AI technologies that are redefining and elevating the customer experience. To add to our webinar, we speak to Grant Thornton about the realities of what fintech really means, and how you can capitalize on the impressive challenges we should expect over the next decade.

 

Finovate: How can your organisation prepare for and embrace the rise of intelligent automation? What are the key steps to consider?

Grant Thornton: Intelligent automation, including robotics and artificial intelligence, have transformed entire industries over the last two decades. Now it’s time for the financial services industry. Although it’s still early, financial services is headed down the same inevitable path to disruption and towards an explosion in productivity and efficiency.

In the next 5-10 years, the productivity of the enterprise will be transformed through multiple technologies, such as Robotic Process Automation (RPA), Natural Language Processing (NLP), or Artificial Intelligence (AI).

Fintech represents a long-term, systemic change in the industry. The only successful way forward is to take a long-term view. The key is to plan for a steady pace of adoption for interrelated technologies rather than focus on individual projects and siloed technological innovations that will not build upon each other.

The first step is to improve your “digital quotient” — the extent to which your processes, information, data and activities are in digital form. A high digital quotient makes your path to the cognitive enterprise easier.

To build your digital quotient, take a clear look at your efficiencies and operating model:

  • How many processes and activities are digitally accessible?
  • How much data is available?
  • How much conversion work is needed?

Start by piloting small, focused projects that are clearly measurable and materially understood. Engage your C-Suite and ensure that they understand the importance of building your organization’s digital quotient. They need to support the significant operational and cultural changes that come with becoming an automated cognitive enterprise. This is critical to your organization’s success.

Click here to learn more.

Finovate: Do customers expect AI-driven experiences in their interactions with businesses?

Grant  Thornton: Thanks to their experience with leading retailers and technology giants—including Apple’s Siri and Google’s Alexa—we believe customers will not only expect, but will actually demand AI-driven experiences in their interactions.

In fact, AI will soon seem normal:

  • By 2020, IBM[1] projects that more than 85% of all customer interactions will be handled without the need for a human agent.
  • By 2025, Forbes Magazine[2] estimates that 95% of customer interactions will be supported by AI technology.

AI empowers personalization like never before. Customers don’t want to be treated as “one of the crowd.” Companies such as Amazon, Walmart and Google set high standards for quality of personalized customer experience, and customers routinely compare their experiences with financial institutions to their most recent shopping experience.

Finovate: What are the key advantages of offering chatbot interaction? Do customers consider communication with chatbots as a 2-way communication channel? In the future, will banks have something like an Alexa to guide their customers through their website and services?

Grant Thornton: According to a report by Grand View Research reported on BusinessInsider.com[3], the global chatbot market is expected to reach $1.23 billion by 2025, an annual growth rate of 24.3 percent. Likewise InfoWorld.com[4] reports that approximately 45 percent of global users prefer chatbots as the primary mode of communication for customer service inquires.

In fact, according to Forbes Magazine[5], chatbots are becoming so common that consumers are growing to expect them. For example:

  • Domino’s uses a Facebook Messenger chatbot named Dom that allows customers to place an order simply by sending a message that says “pizza”. The bot gets the details and the order is completed faster than a customer could call the store or drive to place an order.
  • China Merchant Bank, one of the largest credit card companies in China, takes advantage of AI bots to interact with a huge number of customers. The bank’s WeChat Messenger bot handles 1.5 to 2 million customer conversations each day, mostly about things like card balances and payments. Customers can quickly get the information they need, and it saves the bank from hiring thousands of human employees to match the same volume of requests.

In banking, chatbots can go beyond the basic functions of mobile banking, enabling banks to start a conversation about each customer’s finances. They can use predictive analytics, and cognitive messaging to perform tasks ranging from making payments to checking balances and paying down debt and even notifying customers of personalized savings opportunities.

Millennials, in particular, seem to be enthusiastic about computer-generated advice and services. This trend reflects the fact that they typically gravitate toward the latest in digital banking technologies as digital natives. This is not just because these tools are cool or cutting-edge, but because they deliver banking customer experiences that are simple, consistent and relevant.

Finovate: Can you share what intelligent opportunities are available for the customer within personalised eCommerce experience?

Grant Thornton: It’s one thing to know what the consumer wants and what should be done to provide a differentiated and contextual consumer experience—it’s another to be able to deliver on the “personalization promise.”

Staying relevant in today’s competitive environment demands personalization. Unlike most banks, Fintech firms provide consumers with an improved digital experience based on contextual insight and simplified delivery of financial services. These smaller start-ups build solutions that often are superior to those from legacy financial institutions by leveraging advanced analytics of consumer data and digital technology.

Whether they’re patronizing traditional legacy banking institutions or the newest of Fintech startups, consumers demand deals and discounts, convenience, relevance and customer experiences that combine the latest in digital banking with human interaction. They will share personal data to get what they want, and will switch if they do not.

Finovate: How to achieve balance between the human touch and technology in customer experience? Does AI contribute to the true currency of a customer relationship – engagement and loyalty?

Grant Thornton: Because consumers do the vast majority of their shopping for a new financial institution using digital channels, it is no longer adequate to wait until the customer or member walks into a branch or decides to purchase a new product online or via smartphone.

Instead, banks need to engage customers at the earliest stages of their purchase journey.

AI is an important tool for institutions that seek to become a bank with a “personal touch.” They should not, however, presume that frequent customer interactions alone create true engagement or develop enduring relationships. What really matters is the quality and personal relevance of customer communications.

Banks must put customers’ wants and needs at the heart of all activities. They need to shift their focus from simply selling products and services towards providing relevant and contextual financial advice. In other words, a bank should demonstrate a true interest in customers’ financial well-being. AI affords banks the insight and capability they need to make this shift in focus.

Finovate: How can an organisation capitalise on the deployment of a smart AI/ML solution?

Grant Thornton: At the most basic level, technological advances can boost process efficiency, which translates to faster, around-the-clock responses to customer inquiries. Additionally, chabots powered AI/ML can assist customers through the online account opening process by proactively suggesting personalized services based on life events and previous banking experiences.

Beyond traditional uses for financial performance and regulatory reporting, data can be collected, processed and analyzed as a means to understanding customers’ expectations in order to enhance their experience. As banks advance their digital programs, they can uncover insights about trends, products and services to improve, which to discontinue, and where to devote resources. This results in institutional cost savings, but more importantly, in greater customer satisfaction.

At a higher level, AI/ML solutions can reveal new opportunities by tapping into underutilized data sources. For example, monitoring internet browsing and uniting customer, product and pricing data can reveal new insights into customer desires and preferences. With this knowledge, a bank can nuance solutions and target ads to specific consumer groups and influencers.

Finally, smart AI/ML solutions can help banks access data that supports or enhances their overall strategic framework. In the process, they can develop a holistic understanding of their customers, opening the door to faster, more flexible product prototypes that are responsive based on the data and interaction that the customers are providing.

This holistic picture of the customer needs enables financial institutions to be proactive and to cross-sell more effectively. In essence, they are able to more effectively anticipate and serve customer needs, helping them on their journey while increasing share of wallet.


[1] https://www.ibm.com/blogs/watson/2017/10/10-reasons-ai-powered-automated-customer-service-future:/

[2] https://www.forbes.com/sites/blakemorgan/2018/02/08/10-customer-experience-implementations-of-artificial-intelligence/#390124ad2721

[3] http://markets.businessinsider.com/news/stocks/Chatbot-Market-Size-to-Reach-1-25-Billion-by-2025-CAGR-24-3-Grand-View-Research-Inc-1002381903

[4] https://www.infoworld.com/article/3245847/artificial-intelligence/6-reasons-why-chatbots-are-taking-over-customer-service.html

[5] https://www.forbes.com/sites/blakemorgan/2018/02/08/10-customer-experience-implementations-of-artificial-intelligence/#390124ad2721

FinovateEurope Sneak Peek: aixigo

FinovateEurope Sneak Peek: aixigo

A look at the companies demoing live at FinovateEurope on the 6 through 9 of March 2018 in London. Pick up your tickets today and save your spot.

aixigo offers the fastest wealth management technology. It enables innovation leaders to digitalise all aspects of the personal investment business.

Features

  • Offers the fastest wealth management platform
  • Manages millions of portfolios
  • Provides millisecond responses combined with big data scalability

Why it’s great
aixigo’s wealth management technology is the fastest available. It will manage millions of portfolios your way.

Presenters

Mario Alves, Head of Sales and Partner Management
Alves is a proven expert in retail and private banking, with a special focus on investment and advisory in MiFID related markets and products.
LinkedIn

Marcus Gruendler, Head of Portfolio Management Systems
Gruendler is Head of Portfolio Management Systems at aixigo with international project experience. He develops aixigo’s high performance wealth management platform.
LinkedIn