USAA and Provident Bank Post iPhone Web Apps in Apple’s Directory

USAA iPhone mobile banking app (July 2008) It took almost six months, but Bank of America finally has company in Apple’s iPhone Web App Directory (see note 1).

USAA posted its iPhone-optimized Web app on July 2 (here). USAA’s browser-based app can be used by anyone with online access to their USAA accounts
(see note 2).

The resolution in the screenshot (right) is not great, but you can see the bank is using large iPhone-like icons to navigate to the main functions:

  • Balance/transaction inquiry
  • Funds transfer
  • Bill payment
  • Stock trading
  • Order auto insurance cards

Provident Bank added its mShift-powered solution to the Apple directory June 11. Users are able to perform all typical online banking functions: balance/transaction inquiry,image transfer funds, and pay bills. Its pedestrian format (see below) is clearly built to work across many different mobile devices. The small links would be harder to navigate on an iPhone compared to USAA’s icons.

See previous iPhone banking coverage here.

Notes:
1. BofA was first in the United States. Germany’s Postbank was the first bank in the world in the app directory, beating BofA by a few weeks last fall.

2. These are mobile browser-based solutions optimized for the iPhone. They are NOT native apps running on the iPhone OS, soon to be featured in Apple’s App Store (see previous post).

FirstAgain Targets Online Users with Excellent Credit

image I had a great conversation today with the founders of FirstAgain, a startup online lender from the same folks that brought us PeopleFirst Finance ten years ago.

People First invented “blank check” auto lending, earning it  one of the first OBR Best of the Web winners (1998 article reprinted here). The company was purchased by Capital One in 2001.

FirstAgain made its first loan in late 2006 and officially launched its unsecured AnythingLoan in July 2007. But the company is just gearing up to start lending in higher volumes after a $30 million venture investment from Arsenal Capital Partners in January. Merrill Lynch provides the warehouse line.

Founders Gary Miller and Dave Zeller outlined their vision of simplifying online lending for customers that pose minimal repayment risk, the FICO 740+ crowd. Having watched them create a new segment in auto lending a decade ago, I expect they will succeed. The company has already originated more than $100 million in unsecured loans.

FirstAgain homepage 8 July 2008

What’s Innovative?
We’ve added FirstAgain to our watch list and will report back on its innovations in more detail. But here are two small things that demonstrate its creative approach:

1. The little green tree icon on the homepage (see above) highlights the company policy to plant one tree for every loan originated. While that isn’t exactly an earth-shattering benefit, it helps differentiate the company from fly-by-night website operators who’d never think about giving something back to the world.

2. This is the best featurette I’ve seen in a while: “real” online signatures. Users “sign” their loan docs by moving their mouse to draw their signature online.  The company also offers a typing option, so users type their name on the keyboard and it’s rendered on-screen with a standard script font.

FirstAgain "real" online signature on loan doc (July 2008)

I imagine FirstAgain is not the first to do this, but I’ve never seen it before. While this new doodad isn’t quite enough to warrant another Best of the Web, it’s still pretty cool, at least if you are an Internet banking geek.

Finovate Startup Demo Videos Now Available Online

finovatestartup_logo Full-length videos from the 40 presenters
(see note 1) at FinovateStartup are now available  at our conference website (see VaultStreet example below). They are free of charge.

The no-Powerpoint, five-minute demos are hosted on our servers, so you should be able to access them from work. Both QuickTime and Windows Media formats are available. Choose QuickTime if you’d like to watch it in a bigger screen. 

image


Finovate 2008

clip_image002Our second annual Finovate Conference will be held in just three months: Oct. 14 in New York City. We are finalizing the presenter lineup now, and it’s shaping up to be a winner with a great cross-section of newer companies mixed in with established names launching new products this fall. You can save $200 by registering before the end of July.


Note
:
1. There are demos posted from 37 presenters. Two of the presenters, Guardian Analytics and Wonga, displayed confidential screenshots during their demo so they have elected not to show them online. And, unfortunately, Buxfer had a server problem during their demo, so we were not able to capture it on video.

Who Has the Holiday Spirit?

image With consumer confidence diving, the banking industry reeling, and even Starbucks closing 600 stores, what we need is a national holiday! Well, happy Fourth of July to U.S. readers, and happy Friday to everyone else.

What are the big banks doing to celebrate the holiday online? Not much it seems. We are 25 hours away from the birthday, and of the 30 largest banks, only ING Direct and WaMu (in the Seattle area at least) are showing the red, white and blue.

Anyone else know of a financial institution with an Independence Day theme on its homepage? Drop it in the comments. Enjoy!

ING Direct’s homepage features a fireworks animation (2 July 2008)

ING Direct homepage with july 4th theme (2 July 2008)

WaMu trumpets its July 4 Seattle fireworks sponsorship (2 July 2008)

WaMu homepage (Seattle cookie) 2 July 2008

Beehive Credit Union Uses Blogging Platform to Create Custom Websites for Each Branch

image Salt Lake City's Beehive Credit Union is launching eight microsites, one for each of its eight branches. The sites are based on a blogging template and are nearly identical.

As you can see in the screenshot below, the only differences are:

  • Branch name and photo across the top
  • Branch name inserted into various headlines and copy throughout the site
  • Contact Us page lists only the specific branch

URLs are based on the main site, with the branch/city name in place of the "www":

What it means
The Beehive sites illustrate two trends: 

  • Developing a full Web presence from a blogging template
  • Creating custom websites for geographic areas or individual branches

While I like what Beehive is doing, I hope they take it to the next level and create a more customized experience by letting branch employees add content themselves or at least control some aspects of the microsites.

The CU is working with Listpipe for content creation. Thanks to Jeffry Pilcher for the find.

Beehive South Jordon site (1 July 2008)

Beehive Credit Union South Jordan site

Beehive Taylorsville site (1 July 2008)

Beehive Credit Union Salt Lake City Taylorsville site July 2008

Small Business Networks from American Express, Capital One, Advanta, Bank of America, QuickBooks, and HSBC

Earlier this week, Visa launched its Facebook Business Network. While the first to use Facebook, several other major financial institutions have opened small biz networks on the Web in the past six months:

  • image Advanta’s Ideablob launched last September at DEMOfall (previous post here). It’s a unique website with monthly contests awarding $10,000 to the best idea, as voted on by users. It’s an intriguing concept with decent traction, almost 30,000 unique visitors last month according to Compete (see chart below). (Full disclosure: I just realized I’m wearing an Ideablob t-shirt; schwag can still pay off!)
  • image American Express’s OpenForum: As the name suggests, it’s a business forum and resource directory, not unlike Bank of America’s (see below). American Express has added posts from several prominent bloggers such as John Battelle’s Searchblog and Anita Campbell’s Small Biz Trends to keep the site fresh. The site has 5,400 members and monthly traffic of about 11,000 unique visitors, up threefold from a year ago.  
  • image Bank of America’s Small Business Online Community, a general forum and resource directory, launched in October 2007 (see original post here). It’s primarily a forum, with some additional articles on the side. Total membership is just under 15,000.
  • image Capital One’s Slingshot, launched in February, is primarily a business directory. But it does aim for community involvement with user-submitted business reviews and comments on certain topics.
  • image HSBC’s (UK) Business Network: Another forum-and-blog site similar to AmEx’s OpenForum. So far it appears lightly used, with just six blog entries this year and 270 member profiles.
  • image Intuit’s Quickbooks Group: Although not a financial institution, the Quickbooks site is a good example of an active community with more content, including ten blogs, and as much traffic as the others combined (not including BofA which is unknown) with nearly 90,000 unique visitors, almost double the number a year ago.

 Unique website visitors in May 2008 (source: Compete)

image

Quicken Loans Shows Customer Focus with Call Center Wait-Time on Homepage

Every time I visit Quicken Loans, I find something else to like about this lender's online efforts (previous coverage here). Here's the two latest from today's homepage:

  • News flash on homepage announcing today's rate action at the Fed, complete with brief mortgage sales pitch (middle of page). This screenshot was taken at 3:30 PM Pacific Standard Time, about four hours after the Fed decision was announced.
  • Call center wait times posted. Each time I've checked (today and last week), it said "Wait time is less than 10 seconds." (upper right corner … see also closeup below). The 800-number is part of the header across every page.

Quicken Loans home page with Fed rate news 25 June 2005

Close up of call center area in upper right:

Quicken Loans wait time estimate posted 25 June 2008

Visa Launches Business Network on Facebook

image After seeing the little blurb buried deep in today’s Wall Street Journal
(p. B-9), I checked out the press release, and then headed to Facebook to see Visa’s new app aimed at small businesses. To gain that all-important viral effect, Visa is giving away $2 million in Facebook advertising credits, $100 to the first 20,000 businesses that join its new The Visa Business Network on Facebook (see note 1).

Visa’s Facebook page advertising the network looks good (see screenshot below). It’s very “corporate,” but I prefer that over lame attempts to look hip. It’s dominated by a large video at the top explaining the program, plus three more along the bottom explaining other aspects. 

Visa Business Network (promotional) page on Facebook (24 June 2008)

Visa Business Network on Facebook page 24 June 2008

Selecting the Join this Network button takes you to a page where you are encouraged to add the Visa Business Network app to your Facebook profile. After adding the app, you must complete a short form to identify your business to the network and upload a picture if desired.

Visa Business Network app signup 24 June 2008

It only takes a few minutes, and your company is visible to anyone searching the Visa Business Network. It doesn’t appear that Visa’s network is searchable through the regular Facebook search. If and when that happens, the network would gain considerably more value.

Here’s how my Visa Business Network page looked after uploading a graphic:

Online Banking Report page on Visa Business Network 24 June 2008

Summary
The application also features a Business Resource section with the usual collection of business tools (from Google), articles and videos plus an Ask the Expert section. 

While the idea of a general business network within a larger network seems a bit superfluous, Facebook isn’t exactly known to be particularly accommodating to business needs. Maybe this will work. Certainly, if Visa attracts the 20,000 businesses it’s earmarked advertising credits for, it will have a head start on others wanting to do the same thing.

However, we wonder how much effort the card giant will devote to the service. It doesn’t seem to align that closely to its core card-processing business. But if its goal is to merely improve brand recognition with small business owners, it could be a valuable effort. Clearly Visa has the deep pockets to fund it for the long term. Who knows, maybe some lucky Business Network member will appear in a Visa Super Bowl ad some day. 

Note:
1. The $100 advertising credit was handled flawlessly. A few minutes after joining the network, I received an email to my main email account explaining how to redeem the credit.

Lending Club Files S-1, Prepares to Get Back into the P2P Game

image No one said it was easy being a startup, especially a “Web 2.0 lender” in the middle of major credit turmoil. Lending Club, which had to shut down the retail lending portion of its service in April, is preparing to put the second P back into its P2P loan service (see note 1).

A big part of that process is filing with the SEC so the company can sell retail securities backed by its loans. For lenders, it won’t be much of a change. The securities will be backed by the individual loans, just as if it were a standard loan. And at least initially, the securities cannot be resold. However, in the filing, Lending Club says it is planning on creating a secondary market for the securities through its platform. 

Lending Club posted an update on its website announcing the filing.

Lending Club discloses $500,000 monthly burn rate
Luckily for the company’s followers, and competitors, the S-1 filed Friday (20 June) sheds light on what would usually be known only to its investors and creditors, the privately held company’s inner finances. The company disclosed that during the fiscal year ending March 31, 2008, it experienced:

  • negative cash flow of $6 million
  • total net loss of $7 million on revenues of $450,000; the revenue total includes $200,000 in interest on deposit balances   

Lending Club itself is a significant lender on the platform
Another interesting disclosure: More than half the loans originated through the Lending Club platform have been funded by the company and its creditors/investors, even before it had to stop taking new retail loan commitments April 7.  That’s an interesting dynamic for a so-called person-to-person lender. Because Lending Club sets the market clearing rates, its funding did not compete directly with the retail lenders, i.e., Lending Club stepped in to help fund deals that retail lenders had not fully funded. However, had the company not put so much money into the system, borrower rates could have floated higher, potentially increasing lender yields (note 2).

As of June 10, 2008, only $6.4 million of the loans made through the platform have been to “retail lenders.” Later in the S1, Lending Club discloses that it has funded $7 million of the $15 million loaned through the platform as of March 31, and then $1.6 million of the $3 million loaned after March 31. That leaves Lending Club holding $8.6 million of the $18 million loaned through the platform.

The lending was financed primarily through loans from Silicon Valley Bank ($3 mil), Gold Hill Venture Lending ($5 mil). Also, through March 31, company insiders and investors had lent about $0.5 million.  

Other stats from the S-1
Other numbers (as of 31 March, 2008, unless indicated otherwise):

  • $1.8 million spent on marketing, of which $270,000 was advertising
  • $1.8 million spent on engineering
  • 23 full-time employees
  • Average loan amount per borrower is $9,100
  • Number of loans = 1,669 worth $15.2 million (through 10 June 2008)
  • 150,000 website visitors in March
  • Average amount lent per loan per lender = $75
  • 50% of loan volume has been through LendingMatch that automates the process
  • $8.9 million had been outstanding for more than 45 days and had been subject to at least one billing cycle; of that amount, 98.3% was current, 0.88% was 15- 30 days late and 0.87% was more than 30 days delinquent. No loans had gone into default which is 120+ days delinquent
  • On p. 48 is a detailed table of home ownership. job tenure, annual gross income and debt-to-income ratio by Lending Club credit grade

Loan purpose:

  • 50% refinancing high-interest credit card debt
  • 35% financing one-time events such as weddings, home improvements or medical
  • 15% small business financing

Notes:
1. For more info on person-to-person lending see our Online Banking Report #148/149

2. I say POTENTIALLY increased yields. That would depend on whether the borrowers accepted loans at higher rates. And higher rates would lead to lower volumes, so even though interest margins would be higher, there could be substantially fewer deals. And that also increases the risk of adverse selection with only higher-risk borrowers accepting the higher rates.

Stealth Finsphere Corp Lands $10 mil for Mobile Transaction Verification Services

imageLast week, the Puget Sound Business Journal reported on a Pacific Northwest stealth startup that’s receiving a lot of attention from Silicon Valley, at least measured in dollars. The $10 million round for Finsphere is an impressive endorsement, especially given the apparent involvement of prominent VC Mohr Davidow.

There’s not a lot we know about the company other than the founders are out of the wireless industry, and the company’s services are described as “location-based transaction verification services.” That sounds like using the GPS-based or triangulated location of mobile phone users to authenticate card transactions and/or online banking logins. Armed with the GPS reading, card companies would know that you (or at least your mobile phone) are where your credit card activity says you are, e.g., buying a tank of gas in Washington D.C.

With GPS capabilities coming to the iPhone next month, this could be a very large market indeed. If we are right about the product, we’ll try to convince the company to demo at one of our Finovate conferences. 

MoneyAisle Bags $1 million in First Week

moneyaisle_logo.png

The deposit-auction site MoneyAisle, which we wrote about last week, has reached its first milestone, $1 million in deposits. Assuming $25k per account, that's only 40 customers, but it's a decent start for a novel way to chase rates online. The company also said it had signed 7 new bank participants, bringing the total to 72.

The company has attracted good press coverage, especially in the Boston area, where MoneyAisle Chairman Ray Stata is the well-known co-founder and current Chairman of Analog Devices. There was a good interview with Stata posted at NECN.com last week.

Enliven Your Website with Streaming Activity, Tickers, or Counters

One thing hard to approximate online is the hubbub of a busy branch, retail outlet, or event. Other than the occasional popup inviting you to chat about whatever financial product you’re viewing, most financial websites are lonely experiences. Sure, Web-based video can personalize the online experience, but that’s still a one-on-one experience. That’s why building an online community is so important in the long run (see note 1).

Zillow mortgage rate quote ticker 18 June 2008

Geezeo public newsfeed 18 June 2008One way to demonstrate just how much activity takes place at your website or through electronic banking, is to show a stream of real-time activity. For example, Zillow’s new mortgage marketplace shows realtime mortgage quotes as they come in from the mortgage brokers using the site (see above).

Geezeo recently added a public news feed to its site, similar to what social media users experience at Facebook.

And ING Direct has counted up the interest in pays customer in a little meter within online banking, as of a few minutes ago it was $4.5 million shy of $9 billion. 

ING Direct interest paid counter 18 June 2008

But the most daring example is Progressive Insurance which displays actual specific rate comparisons to its competitors in the center of its homepage
(see screenshot below). 

Progressive Insurance quote feed on homepage 18 June 2008

Financial institutions could show streams of activity in the following areas:

  • credit/debit card transaction data: $63.42 at JC Penney’s Minneapolis, MN
  • bill payment transaction data (only to major merchants): $124.22 to PGE, LA, CA
  • funds transfers: A.C. transferred $1500 from checking to savings
  • results from online calculators: $15,000 vehicle at 6.5% for 5 years = $432/mo
  • mortgage quotes/locks: $572,000 purchase mortgage locked today at 6.375% with 1% fee
  • insurance quotes: $1,000,000 10-year level term for 42-year-old nonsmoker for A.E. in  Tampa for $1123/yr
  • interest paid on deposits, checks processed, loans funded, website visits, online banking login, bills paid
  • comments in blogs/forums
  • search terms used on-site and possibly the top results
  • questions asked/answered online

Of course, you’ll need to make certain there is absolutely no data streamed that could be traced back to an individual user.

Note:
1. See the following Online Banking Reports for more information: