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FinovateSpring 2011 Kicks off Tuesday

By Jim Bruene Posted on May 9, 2011
Categories: Finovate, FinovateSpring 2011

We just finished the dress rehearsals for the latest Finovate conference. We’ve worked out the glitches, seen some amazing new products, and look forward to putting 64 cool fintech innovations through their paces Tuesday and Wednesday.

It will be the biggest Finovate yet, with more than 800 packing San Francisco’s Design Concourse Exhibition Center. You can track the audience reaction in real-time with the Twitter hashtag #finovate. And I’ll be live Tweeting from netbanker during the next two days.

The 64 demoing companies are show below (see here for a list with links).

Looking forward to seeing everyone tomorrow!

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BrightScope’s New Tool Shines on Financial Advisors

By Julie Muhn (@julieschicktanz) Posted on May 6, 2011
Categories: BrightScope

Last week, BrightScope launched Advisor Tool, a new and improved way to search for investment advisors.

Twin brothers Mike and Ryan Alfred founded BrightScope in 2007 with a goal to “bring transparency to opaque markets.” It accomplishes this through two free services:

A tool that allows users to view the ratings and rankings of public-company retirement plans (401ks) accessed through a public database.
The new Advisor Tool, which provides key info for selecting an advisor such as experience, fees, and average account balance.

Here’s how Advisor Tool works:

Decide: Choose to search for an individual advisor or firm
Set parameters: Enter what you’re looking for, such as the advisor’s name, city or state, the value of assets, and so on (see inset below).
Compare: The results include basic info: location, qualifications, area of specialty, client types and more detailed data such as legal disputes, formal complaints, cost of services, and a list of exams passed.

Advisor Tool Features

It allows you to compare and contrast the following characteristics of up to three advisors at a time:

Type of registration held
Current employer
Dollar value of the assets under management
Average account balance
Primary client type
Years of experience
Fees the advisor charges
SEC & FINRA disputes

Results can be filtered by the following criteria:

Number of assets
Average account balance
Current employer
Client types

Analysis

Besides sitting down with a phone book, asking Aunt Laura, or Googling financial advisors, users can search directly through the FINRA and the SEC databases. However, both have been described as “clunky” and “needlessly complex.” BrightScope brings web 2.0 search and discovery to this important area.

While the tool is powerful, it is not without limitations. The results are only as good as the sources of information used, primarily Financial Industry Regulatory Authority (FINRA) BrokerCheck database and the Securities Exchange Commission (SEC) investment advisor database.

But as advisors upgrade their listings, for a fee, with photos and other detailed information,

search results will prove even more useful. BrightScope expects to be one of the most effective marketing tools available to advisors.

And BrightScope has ambitions beyond investment advisors. It’s already working on a similar service for insurance agents that should be available later this year.

Search results allow for a quick view of advisor info (5 May 2011)

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Out of the Inbox: Chase Invites Business Clients to a Free Webinar with Google

By Jim Bruene Posted on May 6, 2011
Categories: Email Marketing, Email Samples, Google, Small Business

On the one hand, it’s easy for a bank to get the attention of business clients and prospects. Just announce a streamlined commercial loan-app process. But since that’s unlikely to happen in the wake of the Financial Meltdown, a Webinar with Google is a pretty solid Plan B.

Chase has a winning effort here. The topic, 7 ways to sell online, is so compelling that Google is tossing in a $100 AdWords credit for attendees (see note). And it never hurts to associate with a powerful and well-regarded Internet brand.

The email design is good with an interesting subject line, an email to ask questions, and a big green button for the call-to- action. The copy is a bit predictable, but it’s short and to-the-point and doesn’t distract. There are small quibbles regarding design-layout; perhaps, a Gmail issue; and they forgot to capitalize the W in AdWords, but those are minor glitches.

Grade: A-

Chase email to existing business clients (6 May, 10:33 AM, Pacific)

Landing page hosted by Google and co-branded with Chase (link)

——————————-

Notes:
1. Google usually offers the $100 only to new clients, but I don’t seen any fine print limiting the bonus. I hope they don’t add a restriction after the fact, which could negate the positive energy Chase generates from the Webinar offer.
2. For more info on the space, see Online Banking Report: Micro- and Small Business Online Banking (published Oct. 2009)

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FinovateSpring is Next Week — Don’t Miss Out on 64 Fintech Innovations & an Amazing Audience!

By finovate Posted on May 3, 2011
Categories: FinovateSpring 2011

FinovateSpring 2011 is only a one week away! But don’t worry, there is still (a little) time to get one of the remaining tickets to watch 64 new fintech innovations debut in the fast-paced, demo-only, no-slides-allowed format that Finovate audiences love.

Speaking of the audience…we’re expecting the largest turnout ever for a Finovate event with more than 800 senior financial executives, venture capitalists, industry analysts, press, bloggers, and fintech entrepreneurs packing the auditorium in San Francisco.

Here’s just a (very) small sample of the institutions that are attending:

Aite Group
Alliant CU
Ally Financial
American Express
AOL Huffington Post
Bain Ventures
Banco Popular
Bank of America
Bank of Internet
Bank Tech News
Battery Ventures
BBVA
BECU
Bloomberg VC
BMO
Capital One
Celent
Charles Schwab
Chase
CIBC
Citigroup
CNNMoney.com
comScore
Danske Bank
Discover
Equifax
ETRADE

Experian
FICO
Fidelity
First Round Capital
First Tech CU
FIS Global
Fiserv
Flybridge VC
Forbes
Foundation Capital
Frost Bank
GE Money
Google
Greylock
GRP Partners
Harland
Harvard
Highland Capital
ING Direct
Intuit
Jack Henry
Javelin Strategy
Morgan Stanley Smith Barney
Mountain America CU
Navigant CU
Novarica

Omidyar Network
PaymentsNews
PayPal
PC World
Pitney Bowes
PwC
Reuters
Scotiabank
Slate Magazine
Star One CU
State Farm Insurance
SunTrust
TD Ameritrade
TD Bank
The Motley Fool
TIAA-CREF
TowerGroup
TSYS
U.S. Bank
Umpqua Bank
US Department of Treasury
USAA
VentureBeat
Visa
Wells Fargo
Yodlee

Please register as soon as possible to lock in your spot and join this amazing audience. We’ll see you in San Francisco next week!

FinovateSpring 2011 is sponsored by: The Bancorp, Tier One Partners, and the law firm of CB&S.

FinovateSpring 2011 is partners with: BankInnovation.net, BankerStuff, CardWeb, Filene Research Institute, Finance on Windows, PYMNTS.com, Mercator Advisory Group, Mobile-Financial.com and TheStartup.eu

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FinovateSpring is Next Week — Don’t Miss Out on 64 New Fintech Innovations and an Amazing Audience!

By finovate Posted on May 3, 2011
Categories: Finovate, FinovateSpring 2011

FinovateSpring 2011 is only one week away! But don’t worry, there is still (a little) time to get one of the remaining tickets to watch 64 new fintech innovations debut in the fast-paced, demo-only, no-slides-allowed format that Finovate audiences love.

Speaking of the audience…we’re expecting the largest turnout ever for a Finovate event with over 800 senior financial executives, venture capitalists, industry analysts, press, bloggers, and fintech entrepreneurs packing the auditorium in San Francisco.

Here’s just a (very) small sample of the institutions that are attending:

Aite Group
Alliant CU
Ally Financial
American Express
AOL Huffington Post
Bain Ventures
Banco Popular
Bank of America
Bank of Internet
Bank Tech News
Battery Ventures
BBVA
BECU
Bloomberg VC
BMO
Capital One
Celent
Charles Schwab
Chase
CIBC
Citigroup
CNNMoney.com
comScore
Danske Bank
Discover
Equifax
ETRADE

Experian
FICO
Fidelity
First Round Capital
First Tech CU
FIS Global
Fiserv
Flybridge VC
Forbes
Foundation Capital
Frost Bank
GE Money
Google
Greylock
GRP Partners
Harland
Harvard
Highland Capital
ING Direct
Intuit
Jack Henry
Javelin Strategy
Morgan Stanley Smith Barney
Mountain America CU
Navigant CU
Novarica

Omidyar Network
PaymentsNews
PayPal
PC World
Pitney Bowes
PwC
Reuters
Scotiabank
Slate Magazine
Star One CU
State Farm Insurance
SunTrust
TD Ameritrade
TD Bank
The Motley Fool
TIAA-CREF
TowerGroup
TSYS
U.S. Bank
Umpqua Bank
US Department of Treasury
USAA
VentureBeat
Visa
Wells Fargo
Yodlee

Please register as soon as possible to lock in your spot and join this amazing audience. We’ll see you in San Francisco next week!

FinovateSpring 2011 is sponsored by: The Bancorp, Tier One Partners, and the law firm of CB&S.

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First Look: Bank of America’s Just-Launched iPad App

By Jim Bruene Posted on May 3, 2011
Categories: Bank of America, iPad, Mobile Banking

A little more than a year after the iPad launched, Bank of America finally made it their own with a native app. It appeared in the iTunes store around midnight last night and has already climbed to #42 on the list of most popular free apps across all categories (5 PM Pacific; see update below and notes 1, 2).

I took it for a spin a few minutes ago and it’s about what you’d expect for the first version. The most important functions are all there: view recent transactions, transfer funds, pay bills, find ATM/branch locations, and contact customer service. It also includes the ability to apply for a new account within the app, something that is still relatively rare (and not included in the bank’s iPhone app).

Analysis: Overall, it’s a solid, if somewhat tardy, initial effort and will be adequate for most users. However, BofA has a reputation for being an online leader, and there is nothing in the app so far that supports that brand positioning. But, then again, simply having an iPad app puts it ahead of most competitors (see list of top banking apps as of last week).

A few other notable features:

Users have the option to store their username, so subsequent logins can be accomplished by simply entering a password (screenshot 1)
Pressing anywhere on a line item in the statement brings up a small popup with additional transaction detail (screenshot 2)
While it won’t win any design awards, the app gets a passing grade with an overall look and feel that is consistent with other iPad apps with relatively intuitive navigation. At least it’s not simply an expanded version of its iPhone app (like the Chase iPad app)

It also disappoints in a few areas:

I tried to pay my credit card bill, but the iPad app doesn’t support payment via external checking account (regular online banking does)
It times out after 10 minutes (good), but leaves your account balances visible until you dismiss the popup (screenshot 4)
I was not able to access business credit card statement data (system unavailable) but was able to get personal card data
The squares didn’t quite fit the screen right in portrait mode (screenshot 4)

Update: At 11 PM Pacific, the BofA app has reached #22 among all free iPad apps.
——————————————-

1. Initial iPad app sign in (3 May 2011)

2. Transaction details popup

3. New account app

4. Time-out warning still shows account balances

Notes:
1. The app still shows up as #32 in the finance category. So clearly, the top list among all apps is refreshed more often than the individual category lists.
2. There is no mention of the app on the bank’s website as of 5 PM.
3. For more info on mobile banking, see our previous Online Banking Reports.

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ING Direct Adds Phone-to-Phone Mobile Payments Powered by Bump Technologies

By Jim Bruene Posted on May 2, 2011
Categories: ING Direct, Mobile Banking, Mobile Payments

I’ve always admired ING Direct’s focus on deposit accounts primarily sold and serviced through the Internet. While the bank has diversified into checking accounts, mortgages, and investments during the ten years since it launched, the core website look and feel is virtually unchanged (see 2001 version here).

So I was more than a bit surprised to learn this weekend that ING Direct became the second U.S. financial institution to add Bump-powered phone-to-phone payments to its iPhone app. PayPal was first, adding the feature more than a year ago.

Bottom line: Evidently, with “high-yield savings” stuck at 1%, the giant direct bank needs to be a little more creative on the feature side to attract new business. While bump-to-pay will eventually be replaced with direct communications via NFC or other technologies, it’s a nice addition that positions ING Direct as a mobile leader.

Bump is now one of two choice on the P2P menu on ING Direct’s iPhone app (2 May 2011)

——-

Note: For more info on mobile banking, see our previous Online Banking Reports.

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Alumni News — Week of April 25, 2011

By finovate Posted on May 2, 2011
Categories: Alumni News, Bill.com, BrightScope, Capital Access Network, CashEdge, Credit Karma, FinovateSpring 2011, Geezeo, Xero, Yodlee

On April 27, Prosper gave 200 new lenders $104 to get started. The company is celebrating the news that prosper lenders are averaging 10.4% returns. http://bit.ly/finovate426111

American Banker on Yodlee and Geezeo growth in the PFM market. Yodlee grows French market, and Geezeo signs more credit unions. http://bit.ly/finovate429111

Author Jean Chatzky opens her Debt Diet Challenge to 5 Credit.com readers who are in debt. http://bit.ly/lDmZ54

Bank Innovations highlights six companies as noteworthy to see at Finovate Spring on May 10th & 11th in San Francisco. http://bit.ly/kqBr39

Bill.com releases site upgrade. The upgrade, made over the Easter weekend, includes improved calendar, a revised mobile application, receivables managements and online payments and more. http://bit.ly/finovate427113

BrightScope featured on TechCrunch. The post highlights BrightScope’s launch of advisor pages. http://tcrn.ch/finovate426113

Capital Access Network awarded prestigious award. The company won the 2011 Monarch Innovation Award from Barlow Research Associates. http://bit.ly/finovate425113

CashEdge’s Small Business Survey finds that small businesses want electronic payment solutions. http://bit.ly/kmC1lM

Consumer Reports integrates BillShrink’s recommendations into reviews. BillShrink has similar affiliate relationships with Walmart.com and T-Mobile. http://tcrn.ch/finovate426112

Credit Karma releases Credit Score Climate Report stating credit scores fell two points in the Q1 2011. http://mwne.ws/lnXZn7

Currensee makes Lead411’s Hottest Boston Tech Companies list second year in a row. See them at Finovate Spring. http://bit.ly/lmrLNK

H&R Block names former eBay exec as new CEO. http://buswk.co/ipszZa

Mengia signs with Icelandic banks, Arion and Landsbanki. Mengia will provide PFM services to both banks, which will provide 90% of Icelandic banking customers with access to an integrated PFM platform. http://bit.ly/finovate427112

Monitise launches Hong Kong mobile service with JETCO, which will help it break into the Asia Pacific market. http://bit.ly/kEEcCP

Stock Twits names Francisc Costello chief operating officer. http://bit.ly/finovate429114

Tile Financial releases the “Spend Grow Give” app. Now available free in the App Store. http://bit.ly/finovate425111

USA Today covers BrightScope’s new tool for choosing the right financial adviser & informs what attributes to look for. http://usat.ly/msrb7l

Wescom Resources Group offers Geezeo PFM to clients. Wescom will be rolling out Geezeo as a complement to the Credit Union’s existing online banking platform. http://bit.ly/finovate425112

Xero releases Xero Touch, its new app built on HTML5 that will run on iPhone, Android, Windows7 and Blackberry. http://bit.ly/eLPrdA

Yodlee holds a mobile banking webinar on May 3. Attendance is free. Details online at http://bit.ly/finovate427111

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Account Alerts: Discover Card Helps Users Visualize the Options

By Jim Bruene Posted on April 28, 2011
Categories: Alerts & Messaging, Discover Card

We are approaching the 15-year anniversary of the first retail banking account alert. Britton & Koontz Bank was the first to offer them in the summer of 1996 (note 1). But alerts didn’t become widely available until a few years later.

Back then, you’d be lucky if you had three or four different alerts to choose from. And of course, there was no such thing as a mobile alert.

Today, banks and card issuers offer a dozen or more alert types capable of going to multiple email addresses, multiple mobile devices, or even to your land-line via voice message. Consumers are better served overall, but the wide range of options can be confusing.

One solution is to use default selections. Users can select their preferred profile, and the bank establishes a set of recommended alerts. This profile selection could be made during online banking registration. For example:

Normal alerts
More alerts
Less alerts

Another helpful practice is to show examples so users can visualize what they are signing up for. Discover Card uses this technique in its card-management area with popups that show both the email and text-message version of each alert type (see screenshot below).

Alerts are a vital part of online and mobile banking, so take time to educate users on the appropriate mix (note 2). It’s also a great topic to cover in your blog or Twitter feed.

————————————–

Discover allows users to review samples of each alert type (28 April 2011)

Notes:
1. Signet Bank was the first major to offer email account alerts. We covered it in OBR 22 (Feb 1997).
2. For more information on alerts and messaging, refer to this Online Banking Report published in 2003.

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Full FinovateSpring 2011 Demo Lineup Revealed – Buy Your Ticket Now to See the Future of Fintech!

By finovate Posted on April 27, 2011
Categories: FinovateSpring 2011

FinovateSpring 2011 is less than two weeks away and so it’s finally time to reveal the full lineup of the demoing companies! On May 10th & 11th, sixty-four hot startups and established fintech leaders will take the stage in the Bay Area to showcase their newest innovations in financial and banking technology.

Without further ado, here is the full list of companies that will be on
stage in San Francisco (including the handful we’ve had to keep
confidential until now):

Adobe
Afiniate
Aptys Solutions
Arroweye Solutions
Backbase
Balance Financial
BancBox
BancVue
BankOns
Bill.com
Billeo
BillFloat
Bills.com
BillShrink
Braintree
Bundle
ChargeSmart
Clovr Media
Code Green
Corduro
Currensee

doxo
Dwolla
edo Interactive
Enloop
eWise
Expensify
Experian
Figlo
Fiserv
FMN Technology
Gold Bullion Int’l
Gratio Capital
HelloWallet
HOYOS
ID Analytics
Ideon
Intellaegis
Kabbage
Kiboo
Kony Solutions
Lend Street
Lendio.com

Liqpay
Mint.com
Mitek Systems
MyBankTracker
oFlows
OpenCuro
Openfinance
PayDivvy
PayNearMe
PayPal/Discover
peerTransfer
ProfitStars
Q2ebanking
ReadyReceipts
RobotDough
Silver Tail Systems
TILE Financial
TrustedID
Wikinvest
Wipro Technologies
Xero

If you decide to attend, you’ll watch the selected companies showcase their latest ideas as part of an influential audience that’s shaping up to be Finovate’s largest ever. We’re on track to pack the auditorium with more than 750 attendees (up from 550 last year).

A small sample of the organizations already registered includes: Ally Bank, Bain Capital, Bank of America, Battery Ventures, BBVA, BMO, Capital One, Chase, Citi, CNN Money, eTrade, Fidelity, FIS Global, GE Capital, GRP Partners, H&R Block, Harland, Highland Capital Partners, ING Direct, Intuit, JD Power & Associates, Reuters, Scotiabank, SunTrust, The Motley Fool, Time Inc, TowerGroup, USAA, US Bank, Visa, Wells Fargo, and Yahoo!Finance.

Register by this Friday to save $100 over the last-minute ticket price and lock in your spot to see the future of fintech debut live on stage. We’ll see you in San Francisco!

FinovateSpring 2011 is sponsored by: The Bancorp, Tier One Partners, and the law firm of CB&S.

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Full FinovateSpring 2011 Demo Lineup Revealed – Buy Your Ticket Now to see the Future of Fintech!

By finovate Posted on April 27, 2011
Categories: FinovateSpring 2011

FinovateSpring 2011 is less than 2 weeks away and so it’s finally time to reveal the full lineup of the demoing companies! On May 10th & 11th, sixty-four hot startups and established fintech leaders will take the stage in the Bay Area to showcase their newest innovations in financial and banking technology.

Without further ado, here is the full list of companies who will be on
stage in San Francisco (including the handful we’ve had to keep
confidential until now):

Adobe
Afiniate
Aptys Solutions
Arroweye Solutions
Backbase
Balance Financial
BancBox
BancVue
BankOns
Bill.com
Billeo
BillFloat
Bills.com
BillShrink
Braintree
Bundle
ChargeSmart
Clovr Media
Code Green
Corduro
Currensee

doxo
Dwolla
edo Interactive
Enloop
eWise
Expensify
Experian
Figlo
Fiserv
FMN Technology
Gold Bullion Int’l
Gratio Capital
HelloWallet
HOYOS
ID Analytics
Ideon
Intellaegis
Kabbage
Kiboo
Kony Solutions
Lend Street
Lendio.com

Liqpay
Mint.com
Mitek Systems
MyBankTracker
oFlows
OpenCuro
Openfinance
PayDivvy
PayNearMe
PayPal/Discover
peerTransfer
ProfitStars
Q2ebanking
ReadyReceipts
RobotDough
Silver Tail Systems
TILE Financial
TrustedID
Wikinvest
Wipro Technologies
Xero

Register by this Friday to save $100 over the last-minute ticket price and lock in your spot to see the future of fintech debut live on stage. We’ll see you in San Francisco!

FinovateSpring 2011 is sponsored by: The Bancorp, Tier One Partners, and the law firm of CB&S.

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65 Most Popular iPhone Apps from U.S. Banks and Other Financial Services Companies

By Jim Bruene Posted on April 26, 2011
Categories: Apps, Mobile Banking

This is a followup to last week’s 30 most popular iPad apps. Unlike the iPad, most major financial institutions have had an iPhone app for a year or longer. So the most-popular list reads pretty much like a who’s who of U.S. banking.

Observations:

Only 16 (25%) of the top-65 also have iPad apps
36 (55%) apps are from banks representing 29 unique banks (i.e., 7 apps are second or third ones from the same bank)
15 apps (23%) are from credit unions
Banks/card issuers command 6 of the top 10 spots (7 if you count PayPal)
The highest credit union is #23, Navy Federal Credit Union; Suncoast Schools FCU is second highest at #35

Methodology: Using an iPhone in the late afternoon today, I accessed the Free apps in the Finance category of the Apple App Store and sorted by “Most Popular.” I included apps only from U.S. financial institutions or from third parties that tap directly into financial institution data using account aggregation (e.g., from Yodlee, CashEdge, etc.). Pure content apps, like ING Direct’s ATM Finder, were not included even if from a financial institution.

Note: The first column below is the rank among all financial institutions (as defined above). The second column in the app’s rank within the entire App Store “finance” category. And the third column is the rank of that company’s iPad app, if they have one.

Table: 65 Most-Popular U.S. Banking Apps

FI Rank	Finance Rank	iPad Rank	Company
1	1	—	Bank of America
2	2	4	Chase bank
3	3	—	Wells Fargo
4	4	—	PayPal
5	5	—	Capital One
6	6	1, 5	Pageonce
7	9	—	Mint.com
8	10	—	American Express
9	12	2	Square
10	14	8	USAA
11	15	—	Citibank
12	17	—	Regions Bank
13	18	—	Discover
14	19	—	TD Bank
15	20	—	PNC Bank
16	21	9	Fidelity Investments
17	23	6	E*Trade
18	24	—	ING Direct
19	25	—	SunTrust
20	26	—	US Bank
21	27	—	Schwab
22	30	—	PNC Virtual Wallet
23	32	—	Navy Federal Credit Union
24	35	7	TD Ameritrade
25	43	—	Barclaycard
26	44	22	BB&T
27	47	—	ShareBuilder (ING Direct)
28	48	—	Citizens Bank (RBS)
29	52	—	Vanguard
30	58	—	JP Morgan
31	66	—	M&T Bank
32	67	24	BBVA Compass
33	70	11	Expensify
34	78	15	Merrill Lynch, My Merrill
35	82	—	Suncoast Schools FCU
36	89	—	TCF Bank
37	93	—	Arvest Bank
38	103	—	SchoolsFirst FCU
39	105	14	TDECU
40	108	—	Charter One (RBS)
41	109	10	thinkorswim (TD Ameritrade)
42	110	—	RBFCU
43	113	—	Wings Financial Credit Union
44	121	20	Merrill Lynch, Edge
45	122	—	Union Bank
46	124	—	Safe Credit Union
47	125	—	Service Credit Union
48	140	—	Comerica Bank
49	141	—	BECU
50	143	—	Zecco
51	151	—	DCU
52	158	—	NetSpend
53	160	—	Tyndall FCU
54	161	—	Golden 1
55	162	—	America First Credit Union
56	174	12	Mercedes-Benz Financial
57	178	—	Woodforest National Bank
58	179	—	TradeKing
59	182	—	M&I Bank
60	189	—	Wells Fargo, CEO
61	190	—	First Tennessee Bank
62	195	16	Bank of Oklahoma
63	196	—	SFEFCU
64	201	—	IBC Bank
65	205		VyStar Credit Union

——

Note: For more info on mobile banking, see our previous Online Banking Reports.

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