Tuition.IO Offers the Gift of Student Loan Repayment

image This time of year I’m always on the lookout for financial companies doing something interesting for the holidays. Gift cards are the obvious opportunity, but there are other financial products that make good holiday gifts as well (stocks, mutual funds, savings bonds, and so on).

But it took a startup, Finovate alum Tuition.io (see FinovateFall 12 demo), to come up with one of the most valuable gifts yet: student loan repayment.

It’s not as exciting as $100 to blow at Nordstrom (note 1), but the long-term value is pretty enticing, especially if the former student gets a number of them over the years. And it’s the perfect gift from grandparents or aunt/uncle who probably don’t have a clue what gift card to choose anyway.

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How it works
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It’s as easy as sending an electronic Applebee’s gift card.

1. The giver completes a simple form naming the recipient, amount (from $5 to $500), date of delivery (email) and custom message (see screenshot #3).

2. Payment is made via credit card (screenshot #4).

3. Recipient redeems by providing student loan info to Tuition.io.

Fine print:

A. Neither the giver nor recipient need have a previous relationship with Tuition.io.

B. The gift can be used only for principal reduction, not monthly payments.

C. There is a 6.5% transaction fee (3% for the card processer and 3.5% for Tuition.io). Like those pesky shipping charges on ecommerce sites, the amount is not revealed until the final confirmation screen (screenshot #5)

D. If the recipient does not redeem before the expiration date, the money goes back to the giver, less the transaction fee.

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Bottom line
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This has great potential for banks. A simple form to deposit cash or pay down bank loans/cards is a welcome service for holiday, birthday and graduations. The Tuition.io is nearly a perfect example of how to build one. The only serious weakness is lack of disclosure of the 6.5% transaction fee until the last screen. While $19.50 to send a $300 repayment is not outlandish, it leaves a slightly bad taste when disclosed so late in the process. Why not be upfront with it? It would just add to the credibility of what the startup is doing.

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1. Tuition.io homepage (18 Dec 2013)
Note: “Give a gift” promo in upper right corner

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2. Tuition.io gifts landing page (link)
It’s pretty clear what the startup is pushing this holiday season

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3. Dynamic gift certificate form
Note: The virtual “card” is updated as the form is completed

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4. Payment via credit card

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5. Final confirmation screen shows service fee

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1. We usually package a small retail gift card with the student loan payment, so it’s not completely boring.

New Online Banking Report Published: Digital Small Business Banking

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There is no other issue that ignites our passion like the lack of attention paid to small- and micro-businesses by many mainstream banks. With more than 20-million small businesses, 1 in 5 U.S. households owns a small business. And that doesn’t even count all the independent sales reps and part-time contractors that need help managing their more complicated finances.

There are many reasons why the smallest businesses continue to fly under the radar: smaller balances, more complex needs, widely varying expertise, challenging underwriting issues and so on. Traditionally, this segment has been difficult to serve cost-effectively.

But with technology readily available to monitor daily financial performance, respond to service requests via email, outsource credit via crowdfunding and alt-lending (see note 1), and customize online banking services, the “it’s too expensive” excuse is less and less believable.

That said, it’s not easy determining how best to serve the varying needs of the elusive microbusiness segment. In this report, our sixth deep-dive (see note 2) into serving small biz online (and now mobile too), we outline what to look for and how best to get started.

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About the report
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Digital Small- and Micro-Business Banking (link)
How to use mobile and online services to capture more share in this huge market

Author: Ray Graber, Graber Associates

Editor: Jim Bruene, Editor & Founder

Published: 12 Dec 2013

Length: 32 pages, 7,500 words, 6 tables

Cost: No extra charge to OBR subscribers, US$395 for others (here)

Companies mentioned: Alabama Credit Union, American Airlines CU, American Express, Aptys, Bank of America, Bank of Montreal, Bank of New Zealand, Barclays (UK), BBVA Compass, BCSG, California Bank, CAN Capital, Columbia Bank, Deluxe, FirstData, Frost Bank, iBank, Illinois National Bank, Luminous, MB Financial, Mitek, Mineral Tree, P2B Investor, PNC Bank, SaaS Markets, Square, Swift Capital, The Receivables Exchange, Vancity, Vantiv, VerifyValid, Webster Bank, Yodlee

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Notes:
1. Crowdfunding/P2P lending may well be an area that finally begins to impact traditional banking revenues. But that’s still a ways away. See our May 2013 report for more info (subscription).
2. Buyers of this report will also receive a free copy of our previous Small Business Report (OBR 172/173) published in 2009. It contains additional material still valid for today’s strategists and small-biz product managers.

Bank Opportunity #307: Online/Mobile Gift Cards

imageRegardless of the form factor, a favorite holiday gift is money. Some people like to give crisp 20s, the hand-written check still has a certain charm (as long as the recipient has mobile deposit capture), but the biggest growth area has been the plastic gift card (note 1).

Banks should have owned this trend, at least in the United States. Those 100,000 branches would have been good distribution points (note 2), a place that you trust far more than the express checkout lane at Safeway. But alas, that ship has sailed.

The good news? Financial institutions still have an opportunity to be major players in digital gift car distribution, especially mobile. Here’s why:

  • Purchase time is reduced to seconds, since you already know the customer
  • Customers trust you to deliver a valid gift card, and if there is a problem, it’s relatively easy to find someone to help them
  • Buyers are already logged in to your site; it’s super easy to get a promo in front of them
  • Funding the card has almost zero cost with “on-us” funds transfers
  • You can sell a mix of real and/or electronic (see note 3) store cards, prepaid/reloadable Visa/MasterCard/Amex
  • You can save previous info (recipient name, address, birthday, etc.) so customers can purchase again and again with a single click
  • Knowing the user’s location and spending patterns, you could deliver targeted card offers
  • Electronic cards can be stored in the bank’s mobile wallet and used at the POS

A gift card program is not without costs and risks. But you can choose to outsource most of that by working with third-parties such as the Blackhawk Network (see 2012 Finovate demo; Gift Card Mall screenshot below), CardLab (screenshot below), or others.

Bonus #1: For extra credit, you could get into the gift card exchange game, facilitating the buying and selling of preloaded cards. While a unique and potentially valuable service, it has more customer education, service, and fraud issues. See CardPool screenshot below. 

Bonus #2: Distribute thin gift cards through ATMs, see Better ATM Services (FinovateSpring 2013 demo).

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CardLab offers hundreds of gift card choices at GiftCard.com (13 Dec 2013)
Note: “Design your own” option mid-page

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Blackhawk’s GiftCardMall.com

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Cardpool gift card exchange for buying and selling

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Notes:
1. See our July OBR report on prepaid card opportunities (subscription) for more info.
2. Though labor costs would have killed profitability, unless branches invested in POS technology to automate the checkout process    
3. GiftCard.com offers the option of printing out a facsimile of an e-card to wrap up for a real-world gift.
4. See our September OBR report (subscription) for another 499 bank opportunities.

Email Design: Discover Card’s “Statement Available” Message

image There are a number of financial startups and trail-blazing FIs bringing modern user interfaces to banking. We see dozens of great examples at every Finovate (note 1). And we expect a slew of remodels in the new year as responsive design and other techniques take hold.

But I continue to call out Discover’s design work (previous posts). Partly because I have an account there and see it often and partly because it’s instructive to see how a large full-service bank handles design tradeoffs.

Yesterday’s email from DIscover, reminding me that my monthly statement was ready, shows how the card giant marries good design with useful information.

Most statement alerts are simple one liners asking the user to do all the work: login, find the right tab, click on the correct button, and so on. Discover, on the other hand, positions key summary information right within the body of the email (see screenshot below):

  • Statement end date
  • Statement balance
  • Credit available
  • Minimum payment due
  • Due date

The company includes a button to view the statement at the top, but somewhat buries the payment link near the bottom. 

Analysis: This is one of the better (maybe best) statement-available message I get from the major brands (note 2). But it could still be improved: 

  • Include a Pay Now button.
  • Remind me that I’m on autopay and when to expect the payment in full to be deducted from my bank account.
  • Reword and fix the bottom link. Currently it says “Late and Minimum Payment Warning.” That sounds like there must be a problem with my account. But there isn’t, so I assume that is supposed to link to the alerts maintenance area. However, that link wasn’t working, so I just was dumped onto the main secure account page. It was very confusing.
  • Add a link to customer service, both self-serve and human powered.
  • Add the amount of rewards earned this period. It’s always nice to be reminded of free money received. 

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Notes:
1. For example, a recent crowd favorites was from Poland’s mBank which demoed alongside Accenture at FinovateFall in September (demo video).
2. We dug deep into this area a few years ago in our reports (subscription):
Email Banking: Revitalizing the Channel (August 2010)
Alerts & Streaming (July 2010)
Paperless Billing & Banking (Nov. 2010)

Fintech Four from Last Week

Since my previous Fintech Four (when Bitcoin was a lowly $200), it’s been an interesting few weeks. Here are the standouts last week:

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One: Coin is an overnight YouTube sensation
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image Who would have guessed a $50 payment gadget could be a viral hit? In the week since it was announced, the 105-second demo video (made Sandwich Video) has racked up more than 6 million views, 26,000 likes, and almost 9,000 comments. The company said it’s original $50,000 crowdfunding goal was hit in 47 minutes, they have not said how many have been sold since. According to a button on its site, the pre-order period will last 30 days.

Many of speculated about why this happened, but the most concise summary is on Quora written by Brian Roemmele. He lists five reasons:

1. The product solves a real problem, too many cards in the wallet

2. Coin implies there is a limited supply

3. It was selling at for a limited time at 50% off

4. It appealed to early adopters with a blend of “old” meets “new”

5. $5 referral credit (against the $50 cost) with a built-in sharing button at the end of the purchase process.

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Two: The latest fintech prize winners
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Fintech startups have been taking home awards at various fall tech events this fall. Here are six winners in from the past 10 days:

1.  imageFinovateAsia Best of Show winners from Singapore (post):

image2. Innotribe Disrupt winner at NextBank LatinAmerica (Bogota, Columbia)

  • Intoo, a 6-person Brazilian small business financing portal, won the Latin American round of the year-long Innotribe contest 

image3. Get In the Ring winner at this Dutch startup competition (Rotterdam)

  • EyeVerify (FinovateSpring 13) took home $11,000 in cash, plus a potential million euro investment, for its eyeprint authentication technology (post)

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Three: Finovera launches “PFM for your bills”
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Finovera (FinovateSpring 13), officially launched its billing/PFM portal and landed a favorable TechCrunch post. The service competes in the PFM space, but is more focused on the billing and payments side (along with Manilla and doxo). Unlike analyzing/charting spending, the process of organizing, paying, and archiving bills is a near-universal need. So, it’s an area that retail banks should pay close attention to (note 1). 

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Four: Virtual currencies gain more real-world backing
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U.S. regulators didn’t exactly endorse Bitcoin and other virtual currencies, but they didn’t condemn it either (Financial Times article). That was enough to send prices through the roof, touching $900 by some reports, a nice 50x gain since Jan 1. Most assets that appreciate so rapidly fall back to earth, but no one knows for sure if Bitcoin isn’t than 1-in-a-million item that defies common sense.

But this is not JUST a Bitcoin story, it’s about the “Internet of money.” And it could be the biggest financial innovation since the credit card. However, it’s still boggles my mind that regulators who are having a hard time letting normal people invest in privately held companies, are not clamping down on unregulated virtual currency trading. This story is far from finished. 
 

Table: USD value of a Bitcoin at Mt. Gox (last 6 months)

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Notes:
1. For a deeper dive, see our report on paperless billing and banking (Nov. 2010, subscription).
2. All Finovate alum videos are available free of charge at our Finovate.com website. 

Group Banking Gets an App, A Look at Yodlee’s Tandem

image In the six years PM (post Mint), dozens of startups have launched with the goal of simplifying group finances. For the most part, they’ve started with two use cases:

1. Sharing rent and utilities among roommates
2. Splitting the bar/dinner tab among friends

Those are the significant financial problems faced by 24-year old founders living in the Bay Area or Brooklyn. But for the rest of the world, those are relatively small or non-existent issues. What we need are financial collaboration tools for adults.

But I’m happy to report there is finally an app for that. And it’s from a fintech company known for providing the PFM plumbing, not the fixtures, Yodlee. The company’s Tandem app made its debut in September at FinovateFall earning a Best of Show award. Tandem repeated with another Best of Show at its international debut last week at FinovateAsia (upper right).

imageTandem uses a four-layer "financial circles" approach inspired by Circles in Google Plus (see inset left):

  1. You
  2. Inner circle: Used to transact
      with family members 
  3. Friends: Used to share expenses
      with groups of friends 
  4. Advisors: Used to collaborate 
      with professional advisors  

The app allows the various circles to jointly manage financial issues, such as siblings chipping in to manage and elderly parent’s expenses. The brilliant thing Yodllee did, which is often overlooked, is to imagefocus on the communications about group finances. Compared to the relatively simple transaction, communicating is often far more time consuming, prone to error, not to mention creating ill will.

In its demo (right), Yodlee showed how siblings could communicate within Tandem about a suspicious charge on their mom’s account. Each person in this financial circle are depicted with thumbnails at the top. Each can communicate with the others using the text-message like interface (lower half of the screen).

Bottom line: There is still hard work required to make Tandem a reality. Yodlee is in discussions with a number of potential clients, but doesn’t expect it to be live much before mid-2014.

Even so, Tandem is the type of tangible improvement that PFM has long promised (note 1). I’d love to move beyond text messaging, and use Tandem to better sync financially with my son when he heads off to college next fall. 

But don’t take my word for it, here’s a final thought from USAA’s acclaimed innovator, Neff Hudson (Tweeted during FinovateFall, 10 Sep 2013)

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FinovateFall 2013 Demo 
Check out Yodlee CEO Anil Agora and VP Katy Gibson show it off at FinovateFall (note, this is not an embed, click on the picture and you’ll go to the webpage where you can play it):

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Post-show interview of Anil Agora, by Finovate’s David Penn:

clip_image002For some, PFM innovations are like hearing that the Dallas Cowboys have a new coach or the New York Yankees have a new pitcher. At the end of the day, they are still the Cowboys and the Yankees and you either love them or you don’t.

But you could almost hear the collective “yes!” when the Yodlee team presented the “shared finances” feature of their PFM app, TANDEM. Who knew the ability to manage finances for elderly parents or high school age children without having to talk with your ex-husband (or ex-wife, I assume) would be so popular?

Congratulations to Yodlee for helping make PFM new again. Here are a few thoughts on TANDEM from Yodlee President and CEO Anil Arora.

Q. Why did Yodlee win Best of Show?

Anil: We think Yodlee won Best of Show at FinovateFall with our Tandem app for two simple reasons: 1.) It’s truly unique, and 2.) Everyone in the audience could relate to it personally.

With nearly 70 presenters, it’s challenging to create something that is dramatically different. We saw a void (and opportunity) in the market to go beyond traditional money management conversations around budgeting and spending to create real dialogue and action around relationships. One of our favorite tweets recognized that “life is messy.” We are all complicated and social beings. So Tandem was designed to both embrace that and to help create some order and peace of mind around how we manage finances within the context of personal relationships (children, spouses, aging parents, teams, friends, roommates, etc.).

Our goal was to tell the Tandem story through real-world use-cases that everyone can understand. We used scenarios such as having a child in college who needs money for school purchases, communicating with siblings to help an aging parent manage bills and protect against fraud, and business partners working through the process of getting a business loan with their bank. These are just a few of hundreds of scenarios that we all face every
day where our new Yodlee Tandem mobile app could play a valued and proactive role in both the communication around finances and actual money movement. It’s safe, easy, and relevant to every day life.

Innovation is key to Yodlee’s DNA. We are passionate about creating a platform and an ecosystem that solves real problems, breaks down technical barriers, and moves industries forward. We hope our new Tandem app does all that!

Q. What would you like to add to what we’ve learned from your demo?

Anil: Telling a complete story in seven minutes is really tough. For example, we showed only a few use-cases for Tandem out of the hundreds that exist. When you’re excited and passionate about how an app can change lives, it’s hard to choose just two or three instances to show the crowd. We also would have loved to add more about the ease and power of how someone can actually set up a financial circle. It’s very easy and it’s very powerful.

The financial circles concept of communication within pre-determined social circles is really unique, and the ability to control the account-sharing access is paramount. This clearly distinguishes Tandem from other apps and services. We haven’t seen anything else in the market where you can securely interact with others around specific accounts and transactions with distinct parameters around what is shared and accessed, from specific (tagged) transactions to full account access with a trusted advisor. Tandem enables full control while empowering users to have a real dialogue around important financial matters in real-time.

Q. What can we look forward to over the next three to six months?

Anil: Since Finovate, we have received tremendous interest in the Tandem app. We’re really excited about seeing Yodlee Tandem live and in action providing value to millions of people around the world. We’re already getting substantial consumer feedback on both the concept and the user experience and that will increase exponentially when the app goes live.

We will provide Tandem to existing and new customers within both our financial institution business and also within our API business to consumer services companies, large and small. We believe this is a very useful and valuable app that will engage people in all-new ways around managing financial relationships and having productive conversations about a very sensitive topic: money.

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Notes:
1. We’ve tackled PFM numerous times over the years in our Online Banking Report. Most recently here (subscription). 

New Y Combinator Fintech Grad, Coin Begins Pre-orders, Tech Press Goes Crazy

image It must be a slow news day. Two years ago, fintech barely got a mention in the mainstream tech press. Today, Coin, a stealthy "credit card 2.0" startup backed by Y Combinator and K9 Ventures, was covered almost immediately by 21 tech blogs (and counting). VentureBeat appears to have broke it first.

My favorite headline:

Master card? ‘Coin’ combines, debit, credit and others into one
–  by Devin Coldewey, NBC News

It’s currently the fourth highest ranked article on Techmeme and it’s the number 1 trending startup on Crunchbase today, beating Snapchat, which just turned down $3 billion from Facebook (bubble maybe?).

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Anyway, for anyone who’s missed it, Coin is planning to release a programmable mag strip card along the same lines as Dynamics. Coin says its plastic card will hold up to eight distinct card details at a time, all accessible via a button and miniature LED screen on the card. The card syncs with your smartphone so you can swap out the eight cards anytime, for an unlimited number stored in the phone. It even beeps at you if you walk away from the Coin card.

image Coin announced a pre-order today. At 2:15 PM PST, the company said it had reached it’s pre-order goal in 40 minutes, selling more than 1,000 at its website today (cost = $50 + $5 shipping). That in itself is a sign of the times. An unknown startup (albeit with YC alum cred) crowdfunding on its own site and raiding $50k in less than an hour (see note 1).

For those concerned about the card’s potential use by credit card thieves, Coin requires the mag strip to be read via a Square-like dongle AND a photo of the front/back of the card which must match the mag stripe info AND your Coin profile.

The 2-minute video showing how Coin works has already been viewed more than 250,000 times. That has to be a single-day fintech record.

Video link

Bottom line: Some day, plastic cards will be relegated to the Smithsonian and the auction pages of eBay, but that day is many, many years in the future (see note 2). So the multi-card "plastic 2.0" concept from Dynamics, GoNowCard, Escardgot, Protean and others, could be a viable transitional technology. 

At $50 a pop (scheduled to double next summer to $100), Coin will clearly occupy a relatively small niche. However, if the price comes down to something closer to a burger and beer in NYC/SF ($15 to $20) or better, the startup uses a monthly freemium subscription model, it could take off.

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Notes:
1. I snagged one of them, so check back next summer for a report. 
2. For more info, see our recent Online Banking Report: Digital & Mobile Wallets(published Feb 2013, subscription).

Capital One Launches SureSwipe for Gesture-Based Mobile Login

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One of my pet peeves is mobile banking login. Entering an 8-character alpha-numeric password is clumsy and security overkill for 99% of mobile sessions. Four-digit passcodes used at Simple, Mint and others is a good compromise, but then you have yet another password to remember.

I’ve been especially envious of the no-login, read-only services from Southern Bancorp, Commonwealth Bank (Australia), Bank of the West, Westpac (NZ), City Bank of Texas, Barclaycard and others.

While none of my financial providers has done away with the password entirely, Capital One just rolled out something pretty close, a password substitute that uses a pre-set gesture on the touchscreen to log in (see screenshots below).

I updated my Capital One app (v4.3) over the weekend and am happy to report that it worked as promised. It takes less than a second, and due to its uniqueness, it’s incredibly easy to remember (that probably changes if everyone started using various gesture systems). It’s currently available only on the imageiPhone, but it’s going Android in 2014.

Bottom line: While I think the bank needs to expand its explanation of the new feature (see note 2), it’s a fantastic development for the mobile experience. And we hope it spurs more innovation on the login front. As a result, SureSwipe is receiving our OBR Best of the Web award, the third for Capital One (archives; note 3).  
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How it works
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1. At login, users are asked if they want to start using SureSwipe. If so, they press the “Create Your Pattern” button.

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2. Users create their login pattern by running their finger between the nine dots. A minimum of four must be used and a few simple patterns are not allowed.

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3. The gesture is verified by repeating it, then confirmed by the bank.

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4. Users have the option of turning it off or resetting the pattern. To change the gesture, users must enter their existing alpha-numeric password.

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5. At login, users are presented with this screen.
Note: There is an option for alpha-numeric login (bottom left) and pattern help (bottom left).

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Notes:
1. Capital One SureSwipe landing page (at top of post)
2. I’m a little surprised the bank didn’t address security concerns on its landing page or within its app. There is no “learn more” when the option is first presented to users. I was super excited to see it, but I’m not sure normal users will be so understanding. I think many will have questions about how secure a pattern is compared to a normal password.
3. This is the third OBR Best of the Web for Capital One, all since 2010, when the card issuer began to really push digital distribution. Since 1997, our Online Banking Report industry newsletter has been periodically giving OBR Best of the Web awards to companies that pioneer new online- or mobile-banking features. It is not an endorsement of the company or product, just recognition for what we believe is an important industry development. In total, 90 companies have won the award.  Recent winners are profiled in the Netbanker archives.

BTCJam: P2P Lending via Bitcoin

image I have not as yet jumped on the Bitcoin bandwagon. Unlike other digital financial inventions that seemed obviously useful when they first appeared (e.g., Internet banking, P2P lending, two-factor authentication, etc.), an open-source, math-based virtual currency created by an anonymous cryptographer seems a bit of a stretch.

But even the Fed (Chicago) complimented Bitcoin in a letter published today, saying:

“<Bitcoin> represents a remarkable conceptual and
technical achievement, which may well be used by existing financial institutions
(which could issue their own bitcoins) or even by governments themselves.”

While remaining skeptical, I am at least coming to understand why it’s needed. And startups are beginning to show up with businesses built on top of the currency, which helps explain just how important it could be.

Case in point: BTCJam, a global P2P lending outfit, with founders in Brazil and San Francisco, lends in Bitcoins. With participants in 85 countries, this is the first P2P lending platform that successfully crossed national borders.

The startup has already done 2,700 loans worth more than $1 million since its launch a year ago. In comparison, Prosper originated about 6,000 loans worth $28 million during its first year. Prosper’s loan size in year 1 was more than 10x that of BTCjam (Prosper average = $4,800 in 2006).   

The company is currently in the process of raising about $1+ mil via Angel List.

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How it works
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Like most P2P lending platforms, borrowing requests are vetted by the platform. Once approved, they are displaying to the network so that prospective lenders can fund the request. Generally, lenders spread their risks by only backing a portion of each loan.

Since BTCjam is global, it cannot rely solely on traditional credit scores. Instead, it validates the borrower in a number of ways across various social and payment networks along with traditional credit checks, address verifications and income verification. The results are displayed within the loan listing (see screenshots below). 

Borrowers that have passed more verification steps and/or with more “social proof” (e.g., eBay seller ratings, PayPal verified status, Facebook friends, etc.) are more likely to be funded and at a lower interest rate.

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Results
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BTCJam has made 2,700 loans, of which 1,700 have been repaid, with 1,000 active. The company does not say how many have defaulted. Most of the borrowing is for small amounts over short time periods. The average loan amount is $400 to $600 with annual interest rate of about 45%. But most loans are very short duration with an average term of 35 days. The platform takes a 4% advance fee for loans less than 10 BTC (about $2,000) and 1% of higher amounts.

Many borrowers appear to be testing the waters and/or building their reputations through short loans quickly repaid at nominal rates. In addition, there are a number of borrowers using the platform to make Bitcoin currency bets.

Borrowers can choose to repay their debt in straight Bitcoins, but that entails a great deal of currency risk. To avoid that, borrowers can peg their loan to USD, GBP or other currencies. That way, fluctuating Bitcoin values are less of a concern if the funds are converted to local currency. Alternatively, borrowers can essentially short Bitcoins by keeping the funds in BTC and hoping the value against the USD drops.

The company has had loan participants from 85 countries.

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Borrower listings at BTCjam (6 Nov 2013)
Note the borrower ratings/verification in far-right column

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Borrower listing at BTCjam (6 Nov 2013)

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Notes:
1. We have published three reports in P2P lending (OBR 127 in 2006; 148/149 in 2007; and SR-5 in 2009). Our latest P2P lending market forecast is contained in the current Online Banking Report here (Jan 2013, subscription). We also covered equity and debt crowdfunding a few months ago (see Online Banking Report on Crowdfunding, subscription).
2. We are just finishing a report on Virtual Currencies. We’ll announce it here by the end of the month.

Monday Fintech Four

image Editor’s note: This was supposed to be the Friday Fintech Four, which is much better alliteration. But alas, it didn’t get published, so here’s the belated Monday version.

<drum roll> Here are the four most surprising fintech developments of the past week (in no particular order):

____________________________________________

One: Stealthy mobile payment startup Clinkle hires long-time CFO of Netflix, Barry McCarthy, as its COO
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image McCarthy was CFO from 1999 to 2010, taking Netflix public in 2003, then overseeing its finances as a public company for seven years. It’s pretty unusual for a big-name public company exec to take on an exec role at a startup, especially one in mobile payments. And one that hasn’t even officially launched yet to boot. McCarthy is on the board of three startups: Chegg, Eventbrite and Wealthfront, a startup in the investment space.
    >> LinkedIn profile of McCarthy
    >> A nice overview of the news at TechCrunch 
    >> An interview with McCarthy at AllThings D

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Two: New mobile PFM, Level Money, beats Square Cash to #1 in iOS app store (finance)
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image As soon as Square launched its P2P payments app, Square Cash, it quickly rocketed to number two in the Finance section of the iPhone app store (see Chart 1 below) and number 55 across all free apps in all categories. But it never got higher, and a week later it’s hanging in at number 11.

The reason it missed the top slot? Another newcomer, Level Money, a great-looking new PFM, was being featured by Apple in the App Store and maintained the top ranking during that period (see Chart 2). During its time as a promoted app, Level Money maintained a top-20 ranking among all 500,000+ free apps (see Chart 3).

    >> Netbanker post on Square Cash
    >> Distimo app rankings for Square Cash (see following chart)

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Chart 1: Square Cash app ranking in Free Finance in Apple App Store

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Chart 2: Level Money app ranking in Free Finance in Apple App Store

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Chart 3: Level Money ranking among all free apps in the Apple App Store

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Three: Amex customers have put $1 billion into its Bluebird prepaid card
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At this year’s SourceMedia Payments Forum, American Express revealed key metrics about its highly touted Bluebird prepaid program sold in Walmart stores:

  • 1 million new accounts
  • $1 billion in total loads
  • Average load of $1,000 per account
  • 87% of accounts new to Amex
  • 53% over age 35

Thanks to the attendees who tweeted the metrics @leimer (Bradly Leimer) and @JimMarous among others.

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Four: Four fintech startups snapped up last week
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Compared to other tech sectors, fintech has experienced less M&A activity in the past few years. Everything moves a little slower in a highly regulated, fraud-magnet segment. Buying fintech is not like bolting on a photosharing app. That said, it was a busy past 10 days on the M&A front:

  • Betterment buys ImpulseSave to boost its auto-savings features (Finovate post)
  • UK’s FundingCircle buys Endurance Lending to enter U.S. market (Techcrunch)
  • Blackhawk acquires Intelispend (Digital Transactions)
  • Wonga buys Germany’s BillPay to expand outside United Kingdom (Techcrunch)

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Photo credit: Fab Festival

Simple to Launch Bluetooth-Based P2P Payments

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I’m  glad I stayed until the end of Money2020. Some time after 5pm on day four (9 Oct 2013) of the biggest financial tradeshow since BAI Retail Delivery in Nov 2000 (see note 1), Josh Reich introduced two members of team Simple, Tom Wanielista and Collin Ruffenach. The duo proceeded to send each other the first Bluetooth-enabled payment I’ve ever seen. It looked a lot like a Bump payment, recently relaunched by Capital One 360, but without the awkward phone gyrations.

The feature is called MoneyDrop, built by Wanielista and Ruffenach, and allows Simple users within a few feet of each other to transfer money with a few finger swipes in the Simple mobile app. It’s easy to use, since other Simple users automatically pop up on the MoneyDrop screen when they are in range (see screenshot below).

The startup didn’t say when the service will be available to Simple’s 65,000 customers, but TechCrunch reports it will hit iOS first (iPhone 4S or above required) with Android in the pipeline.

Bottom line: MoneyDrop is similar to the Palm Pilot “beaming” service PayPal began in 1999, but then quickly abandoned for email p2p model (see note 1). The ubiquity of smartphones makes it much more interesting today. Still, the requirement that both users have a Simple account, and newer smartphones, limits its uptake for now (note 2).

While I didn’t know it at the time of the Money2020 session, Square was about to introduce a drop-dead simple P2P payment system (see Friday’s post). That’s a free and easy way for Simple customers to move money as well. It took just 3.5 hours in my test for money to move from my Chase debit card to my Simple account. Not as cool as instant MoneyDropping, but it works with any Visa/MasterCard debit.

Despite all that, I think it’s a great move by Simple. MoneyDrop provides a tangible leg up on other mobile banking apps, a moderate viral boost, and great publicity.

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Simple MoneyDrop P2P payment service (8 Oct 2013)

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Notes:
1. Retail Delivery topped out around 10,000 attendees (includes exhibitor staff) in 1999/2000. After just two years, Money2020 is at more than 40% of that.
2. A TechCrunch commenter noted that MoneyDrop also sounds like what stealthy Clinkle is planning to unleash on the world. Quite a coup if Simple beat them to market.
3. For more info on peer-to-peer payments (P2P), see our Online Banking Report issue devoted to the topic (Dec 2009, subscription).

Square Cash Nails P2P Payments

image It’s been six months since we handed out an OBR Best of the Web award (archives; see note 1). Since then, many new enabling technologies and promising applications were launched. But with every passing year, it gets harder to raise the bar with a new digital financial product.

image But Square did it this week. The company took P2P payments — which PayPal commercialized in 1999 (see last screenshot below) and CashEdge/Fiserv bankified in 2009/2010, and which Google simplified in May — and distilled the payment scheme to its essence. Just email money directly (via debit card) from any client, web, mobile, tablet or any other email-enabled device (or from the Square mobile app). No third-party accounts needed, no login, no challenge questions, no selecting your payment method, no navigating various fee structures. Just send payment like you would any other email by adding a cc to Square. 

And amazingly, neither the sender nor recipient need be preregistered with Square. All it takes to send or receive small amounts ($250/week) is a U.S. based MasterCard or Visa debit card number, expiration date and ZIP code (see third screenshot; note 3). And once you’ve entered that the first time, you can literally send a P2P payment in two or three seconds (assuming you were already in your email client).

It’s hard to imagine P2P payments being any simpler. And Square is doing it all for free.

The biggest hurdle, as Walt Mossberg pointed out in the Wall Street Journal, is trust. The system is so easy to use, that it almost doesn’t seem possible. The other limitation is that users can register only one debit card per email address. There is no way currently to substitute a different card.

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Analysis
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Since this is Square (fintech’s Apple), the design is gorgeous and the user experience is outstanding (Jim Marous breaks it down here). But the pundits are scratching their heads a bit about why the company launched a service with negative margins (note 4) that isn’t solving any major consumer headache and is disconnected with its consumer wallet and Square Register-acquiring business.

I think they are doing it to get millions of debit cards registered with their service. Then when new customers show up at a Square merchant, the company will try to switch what would have been a credit card transactions over to debit. This could potentially save gazillions in interchange, especially when debit price controls are expected to lower the interchange into sub 10-cent-per-transaction territory. 

But how they accomplish this integration is still a mystery. The company is so far silent on the end-game for Square Cash. 

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Financial institution opportunities
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Since Square is paying interchange to debit card issuers, financial institutions should be neutral about this service (note 3). Sure it takes P2P payments out of your control, but if your debit card is linked to the service, it increases usage. For those with a fee-based P2P offering such as POPmoney, Square Cash is a competitor, but with its transaction limits and other consumer uncertainties, it’s not on equal footing and initially shouldn’t be a huge threat.

In fact, banks and credit unions might consider integrating Square Cash directly into online/mobile banking. A script could write the payment email and send it directly from online/mobile banking. The primary drawback would be the confusing email confirmations from Square and the initial debit card signup on the Square page (screenshot #3), so it would take some customer education. But once customers got through that, it could be a minor profit center (see caveat, note 4).

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The simplest P2P payment process in the world

Three steps:
1. Choose email address from contacts (or type in)
2. CC cash@square.com
3. Type amount in subject line

Note: A message in the body is optional. It can just as easily be left blank.

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Square customer announcement (2 PM, 17 Oct 2013)
Note: In this email to an existing Square Wallet customer, the company pushes users to download its new standalone Square Cash app

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Signup/application process (webpage)

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PayPal “beam money” interface at its 1999 launch (15 Nov 1999)

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Notes:
1. Since 1997, our Online Banking Report has periodically given OBR Best of the Web awards
to companies that pioneer new online- or mobile-banking features. It is not an endorsement of the company or product, just recognition for what we believe is an important industry development. In total, 90 companies have won the award. This is the first for Square. Recent winners are profiled in the Netbanker archives.
2. In a Quora post, Brian Roemmele estimates Square pays between $0.10 to $0.25 per transaction to MasterCard or Visa and Chase, its acquiring bank (and Square investor).
3. Recipients can also deposit directly into a bank account if they don’t have a debit card.
4. It should be a net positive to the bottom line, unless there are unintended consequences, such as customer support or increased fraud.
5. For more info on peer-to-peer payments (P2P), see our Online Banking Report issue devoted to the topic (Dec 2009, subscription).