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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
A look at the companies demoing at FinovateFall in New York on September 11 and 12. Register today and save your spot.
interface.ai’s Sphere is a generative AI-powered multimodal ChatGPT-like AI assistant for financial institutions. It provides both customers and employees with unparalleled banking experiences.
Features
Universal channel to enhance customer and employee experiences
Personalized and proactive guidance to achieve financial wellness
Increased revenue via upsell & cross-sell
Why it’s great
ChatGPT-like universal channel that replaces online mobile banking with an AI assistant providing intelligent guidance, innovative plugins, and personalized AI assistance.
Presenters
Srinivas Njay, Founder & CEO Srinivas, Founder & CEO at interface.ai, has 10+ years of experience in AI research and led a digital strategy from scratch for a financial institution to scale it to several billion in assets. LinkedIn
Bruce Gillooly, Sr. Sales Engineer Gillooly has 30 years of problem-solving experience in banking. He has led teams and understands the pain points organizations face from both a member-facing & employee-facing standpoint. LinkedIn
A look at the companies demoing at FinovateFall on September 13-15, 2021. Register today and save your spot.
interface.ai is the leading intelligent virtual assistant provider. They will demonstrate an AI-powered call center that automates a majority of calls in 60 days while ensuring the best customer experience.
Features
Automate majority of calls in just 60 days with AI handling 100% of the calls
Respond instantly to pre and post-authentication questions
Save $2.5 million annually as an FI with a $1 billion in assets
Why it’s great Automate a majority of calls in 60 days with an interface.ai AI-powered call center.
Presenter
Srinivas Njay, CEO & Founder Njay has decades of AI-research and experience leading digital strategies to scale. Banks inspired Srinivas to embark on a mission to enable financial wellness through AI, with interface.ai. LinkedIn
The 43,000+ members of Dover Federal Credit Union (DFCU) are the latest beneficiaries of the marriage between AI and customer care that has been a growing feature of the customer experience in financial services. The Delaware-based institution, with more than $600 million in assets, has teamed up with interface.aito leverage the company’s Intelligent Virtual Assistant (IVA) in its call center operations initially, before expanding the technology to DFCU’s website, online, and banking services.
“The IVA will enable us to create a seamless experience for members across all of our contact channels,” DFCU VP of Marketing & Digital Experience Tyler Kuhn said. “It will also help to continue to create efficiencies across the organization. With the ability of the technology to continuously learn and improve, we will be able to adapt to new member needs and evolve. Working with interface.ai also allows us to retain our personal touch in every conversation through their neutral voice-enabled system that makes every voice-interaction with the IVA, human-like.”
In the partnership announcement, Kuhn recalled pandemic-era call center volumes that were twice as large as usual and had a major impact on DFCU’s ability to serve its members at a time of crisis. Finding no traditional solution to the challenge, Kuhn said that interface.ai’s IVA had a number of key features that DFCU needed in order to effectively respond to its members. Focusing on these critical issues – eliminating support bottlenecks, improving operational efficiencies, and enhancing the overall member experience – according to Kuhn, is what led DFCU to interface.ai.
“In our search, we discovered that interface.ai’s IVA would enable us to instantly respond to member inquiries around the clock, while maintaining high service levels – ultimately leading to enhanced member experiences and further optimizing our operational costs by creating efficiencies across the organization,” Kuhn explained.
NetGuardianspartners with the University of Applied Sciences and Arts in Western Switzerland to improve ML and AI software for financial fraud detection and prevention.
Brewin Dolphin, one of the U.K.’s largest wealth managers, selectsAvaloq’s software as a service solution for its back office infrastructure.
The Paypers: Worldlinerolls out payment solution for online marketplaces.
Payjo relaunches as Interface.ai with a new interface, a new brand, and a platform for intelligent virtual assistants.
TurnKey Lenderreceives accreditation from the Singapore government’s IMDA, a certification that enables companies to expand into international markets easier.
Mambuto open a second North American-based office this year.
Authority Magazine interviews Ed O’Brien, CEO of eMoney Advisor.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.