Holiday Website Promotions at the Top 20 Banks

Banks have ratcheted up the design aspects of their websites substantially during the past 18 months. But in my annual look at holiday website designs, I found little change over past years. Only nine of the 20 largest U.S. banks displayed any holiday graphics or promos this year. That’s one more than last year, but still one less than 2010.

Here’s a rundown of the 2013 holiday UIs:

Once again PNC Bank led the pack with its three-decades-long holiday CPI (Christmas present index). Zions Bank and Comerica (with the same promo as last year) were decked out in full-screen holiday graphics. Union Bank, BB&T, US Bank, TD Bank and Wells Fargo also displayed notable holiday imagery. Chase just hinted at the holidays, earning a single bulb.

Many smaller banks and credit unions post creative holiday imagery. For example, Austin, TX-based Amplify Credit Union ran four holiday elements on its hompage on Christmas Eve (see last screenshot).

The scrooge list: top-20 banks with no holiday promotions or graphics on 24 Dec 2013: 
Bank of America, Bank of the West (BNP Paribas), Capital One, Capital One 360 (formerly ING Direct), Citizens (RBS), Fifth Third, Harris Bank (BMO), HSBC, Key Bank, SunTrust, Union Bank (Mitsubishi UFJ)

Following is a quick overview of the promotions, including a 1- to 5-bulb rating.

Previous year-end holiday posts: 2012, 2011 (big banks), 2011 (CUs/community banks), 2009 part 1, 2009 part 2, 2007, 2006, 2006, 2004

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Big banks in the holiday spirit
(rated from 1 to 5 bulbs; screenshots from Tuesday morning, 24 Dec 2013)

PNC Bank

  • Animated Gift Maker tied to its annual 12 Days of Christmas CPI price index (which it’s published for 30 years)
  • Visa Gift Card promo (lower left)

Score: imageimageimageimageimage

Hompage: PNC is leading with its Gift Maker and 12 days of Christmas price index

image

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Comerica

  • Large gift card in main promo area (#3 in 4-promo rotation) with engaging holiday graphics
  • Gift card promo in bottom center position with green background

Score: imageimageimageimage

image

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Zions Bank

  • Default “Merry Christmas” message with holiday graphics across the page (#1 of 4-promo rotation)

Score: imageimageimageimage

image

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Union Bank

  • Rewards credit card (#2 in 3-promo rotation)

Score: imageimageimage

image 

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BB&T

  • Checking account promo with holiday graphics
  • Small Visa gift card promo near the bottom of the page

Score: imageimageimage

image

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TD Bank

  • Holiday budgeting tips

Score: imageimage

Homepage

image

Landing page

image

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US Bank

  • Customers (1st screenshot) saw some PFM messaging, the “Holiday money manager,” which was touting the bank’s online banking and alert functions (U.S. Bank does not offer advanced PFM functions)
  • Non-customers (2nd screenshot) saw a “Tis the season” checking-account promo

Score: imageimage

Hompage displayed to visitors known to be customers (via cookies)

image

Homepage displayed to non-customers

image

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Wells Fargo

  • Holiday message in lower left (below the fold)
  • Plush pony for opening new account

Score: imageimage

image

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Chase Bank

  • Credit card offer: “Save on holiday balances and new purchases”

Score: image

image

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Bonus standout: Amplify Credit Union

  • Holiday bells integrated with logo
  • Skip-a-payment promo to free up holiday cash, with humorous holiday graphic
  • Holiday closures schedule
  • No payments until 2014 on auto loans

Score: imageimageimageimage

image

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Notes:
1. Observations taken between 9 AM and Noon, Pacific Time, on Tue, 24 Dec 2013, from Seattle IP address, Chrome browser with cookies cleared
2. Animation from http://www.millan.net/anims/christmas.html#

DoubleBeam Bolsters its Mobile Commerce Solution with the Acquisition of GoPago

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DoubleBeam, the company that powers mobile commerce at the POS, announced this week that it has acquired point of sale commerce solutions company, GoPago.

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DoubleBeam’s solution can save merchants up to 75% on interchange fees by circumventing credit cards. Its acquisition of San Francisco-based GoPago will deliver a turnkey mobile commerce solution for merchants.

Shortly after DoubleBeam’s acquisition announcement, TechCrunch reported that Amazon purchased the technology and engineering team from GoPago, which means that DoubleBeam has acquired the POS business and merchant relationships side of the company.

To see a live demo of DoubleBeam, check out its FinovateFall 2013 demo.

CR2 Appoints Mike Brady COO

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A 25-year veteran of the technology sector, Michael Brady will be joining the CR2 team as Chief Operating Officer, a new position created within the company.

For the previous ten years, Brady was CEO of two start-ups he founded: Cibenix and Anam. Before that, he served as CEO of SSE, a subsidiary of Siemens.

MBradyCR2.jpg

Martin Dolan, CR2 CEO, said of Brady, “Mike brings with him a wealth of expertise spanning the full spectrum of disciplines including product management, sales, management, and a long history in the technology sector.”

Based in Dublin, Ireland, CR2 specializes in self-service banking solutions, helping banks provide robust multi-channel services to their clients and customers. 
The company demoed its BankWorld ATM Studio solution at FinovateFall 2013, and more than 100 banks in 60 countries around the world are currently using CR2’s banking innovations.

Finovate Alumni News– December 23, 2013

  • Thumbnail image for Finovate-F-Logo.jpgCaixaBank taps Oracle for strategic Big Data project.
  • Boku announces partnership with SingTel to bring carrier billing-based mobile payments to Singapore.
  • Forbes profiles Ping Identity and its CEO Andre Durand.
  • The Sunday Times features peer-to-peer lender, Zopa.
  • Mobiliti from Fiserv named Top Customizable Solution in Javelin Strategy & Research Annual Mobile Banking Vendor Scorecard.
  • Fiserv’s Mobiliti platform received 4 Best in Class distinctions in CEB TowerGroup global mobile technology analysis.
  • Dashlane speaks Spanish, supports IE11, and more.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

A Look Back at the Finovate Best of Show Winners in 2013

Here at Finovate, we’ve been keeping a close watch on the development of fintech since 2007. This year was no different. Over the course of our four conferences in 2013, we saw:

    • 241 demos
    • 28.1 hours of demos
    • 16 “time’s up” gongs
    • 39 hours of high-intensity networking
In case you missed them, here are the Best of Show winners from this year:
FinovateEurope2013.jpg
  • MenigaLogo.jpgMeniga for its PFM platform, including “buy” vs “not buy” feature
    demo videoMovenLogoNew.jpg
  • oink_newlogo.jpgVirtual Piggy (now Oink) for its kids’ payment system with parental controls
    demo video
FS2013_v1_Highres.jpg
FamZooLogo2Large.jpg
  • LendUp, for its LendUp Ladder loan platform that helps LendUpLogo.jpgthe underbanked build credit
    demo video
  • TipRanksLogo.jpgTipRanks, for its solution that brings transparency to individual investors, helping them decide who to trust
    demo video
FF2013-horz-highres.jpg
  • motiflogo.jpgMotif for its platform that lets you invest in ideas in one click
    demo video
  • TipRanksLogo.jpgTipRanks, for its solution that brings transparency to individual investors, helping them decide who to trust
    demo video
  • YodleeLogo2012.jpgYodlee, for its debut of TANDEM that helps groups manage and discuss shared finances
    demo video
FA2013-v2_highres.jpg


  • INDGroupLogo.jpgIND Group, for its Essence mobile banking app, with detailed financial management tools
    demo video
  • KofaxLogo.jpgKofax, for its omni-channel solution that accelerates and enhances the underwriting process
    demo video
  • YodleeLogo2012.jpgYodlee, for the international debut of TANDEM, an app that helps groups manage and discuss shared finances
    demo video

The Full History

Here’s the Best of Show history that spans back the inception of Finovate in 2007:

Finovate 2007
Held October 2, 2007

Held April 29, 2008
  • First ROI (now BancVue): Develops products and services for community financial institutions
  • Jwaala: Provides software solutions to help financial institutions compete
    demo video
Held October 14, 2008
  • Credit Karma: Provides a free and easy way for consumers to understand, monitor and monetize their credit profile
    demo video
  • Neosaej’s MoneyAisle (closed): Platform where banks compete in live auctions for an individual consumer’s business 
    demo video
Held April 28, 2009
  • BillShrink (now Truaxis): Provides a free cost-savings tool that saves consumers money on everyday bills
    demo video
  • Silver Tail Systems (acquired by EMC in October 2012): Predictive analytics to prevent fraud abuse
    demo video
  • SimpliFi: A web service that allows anyone to create and update their own financial plan
    demo video
Held September 29, 2009
  • Credit.com: Provides free interactive tools, education, and unbiased comparisons of quality financial products and services
    demo video
  • Silver Tail Systems (acquired by EMC in October 2012):  Online fraud detection services
    demo video
  • Yodlee: Provides personalized financial solutions to financial institutions
    demo video
Held May 11, 2010
  • oFlows (Purchased by Andera in 2011): Multichannel, paperless solutions for financial institution account opening
    demo video
Held October 4-5, 2010
  • oFlows (Purchased by Andera in 2011): Multichannel paperless solutions for account openings
    demo video
Held February 1, 2011
Held May 10-11, 2011
  • BancVue: Develops products and services for community financial institutions
    demo video
  • BankOns: Mobile app offering consumers real-time savings at local merchants
    demo video
  • oFlows (Purchased by Andera in 2011): Multichannel paperless solutions for account opening
    demo video
  • Mitek Systems: Provides apps for smartphones that allow users to deposit checks and pay bills via the camera on their device
    demo video
Held September 20-21, 2011
  • FeeFighters (acquired by GroupOn in 2012): Platform that simplifies the process of choosing a merchant account provider
    demo video
  • Offermatic (closed in June 2013): Targeted online offers provider
    demo video
  • oFlows (Purchased by Andera in 2011): Multichannel paperless solutions for account openings
    demo video
Held February 7, 2012
  • Nutmeg: Online investment manager that democratizes saving and investing
    demo video
Held May 8-9, 2012 
  • Dwolla: FISync service to enable banks to originate real-time, P2P payments
    demo video
Held September 12- 13, 2012

  • Credit Sesame: Financial Fitness Indicator that gives users a comprehensive view of their financial situation
    demo video
Held November 6, 2012

  • Finantix: Launched Sharp digital banking platform to improve sales and service interaction
    demo video
  • UbankNational Australian Bank (NAB), launched its peer-spending comparison tool, People like U
    demo video


Notes on methodology:  
1. Only audience members NOT associated with demoing companies were eligible to vote. Finovate employees did not vote.     
2. Attendees were encouraged to note their favorites during each day. At the end of the last demo, they chose their three favorites.    
3. The exact written instructions given to attendees: “Please rate (the companies) on the basis of demo quality and potential impact of the innovation demoed.”  
4. The companies with the highest percentage of submitted ballots were named Best of Show.  

Prestadero Surpasses 11,000 Registered Users in 2013

PrestaderoLogo.jpg

P2P lending platform Prestadero released growth figures this week that attest to the growing popularity of non-bank lending intermediaries.

Here are some of the growth numbers it released:

  • Surpassed 11,000 registered users
  • Received credit applications for more than 225 million pesos in 18 months
  • On track to double its credit origination every 3 months
PrestaderoHomepage.jpg

The Mexico-based company offers unsecured personal loans from $10,000 to $250,000 pesos at rates from 8.9% to 28.9% per year. These rates are much more attractive than classic credit card APRs which, in Mexico, average 56.32%.

Prestadero debuted its platform at FinovateSpring 2013. Check out the demo here.

Finovate Alumni News– December 20, 2013

  • Thumbnail image for Finovate-F-Logo.jpgTipRanks, Narrative Science, Spreedly, and Fiserv earn “True Innovators Awards” in Bank Innovation’s 2013 GonzoBanker column.
  • Jos White of Notion Capital talks about credit card fraud and his firm’s investment in Trustev.
  • Braintree CEO Bill Ready discusses the future of online payments on Bloomberg TV.
  • Nordea, SEB, and Swedbank announce plans to offer MasterPass-powered digital wallets courtesy of MasterCard.
  • FIS launches e-learning suite to help FIs comply with new CFPB regulations.
  • Business ETC takes a look at growing interest in Irish start-up, Trustev.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

FinovateAsia 2013 Best of Show: Yodlee

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Best of Show: Yodlee

Being able to put the “personal” in personal finance management may be the surest path to winning Best of Show at a Finovate event.

In New York, Yodlee introduced its “shared finances” PFM app, Tandem. Tandem’s use cases ranged from the woman able to co-manage the finances of a college age son (without dealing directly with “the ex”) to adult siblings collaborating via the app to help parents with their accounts. The technology impressed by showing attendees exactly how the mobile solution made managing money easier.

The international launch of Tandem in Singapore was equally adept at accentuating the personal. From the Indian ex-pat sending money to help pay for his parents’ new roof, to providing some not-too-tough love to a free-spending son newly at college, the Yodlee presentation succeeded in turning the abstraction of “financial circles” into something the average Mom, Dad, son or daughter can understand and appreciate.

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Why It Won:
  • Tandem showed how it can help individuals and families manage those personal relationships that are also financial relationships. As the market for PFM solutions becomes more competitive, Yodlee’s demo based on regionally-familiar use cases helped distinguished the international launch of this new entrant to the field.
Bottom Line:
  • Tandem is as attractive as any other personal finance management app on the market. But what helps to set the solution apart is its embrace of the “shared finances” concept. As Katy Gibson, VP of Applications, points out in our brief conversation below, managing shared finances “is something people all over the world have to do.” Tandem honors the privacy and sensitivity of those relationships while making it that much easier to negotiate them.
Yodlee_homepage.jpg
To see Yodlee’s Best of Show winning demo, click here.

KatyGibson_Yodlee.jpg

Interview with Katy Gibson, Vice President of Applications
Finovate: Tandem earned Best of Show honors at FinovateFall, and was again a crowd-favorite at FinovateAsia, winning Best of Show in Singapore this year as part of the technology’s international launch. Different audiences, same positive reaction. Why so?
Katy Gibson: At its core, Tandem does something very simple – it makes it easier than ever to talk about and manage shared finances which is something people all over the world have to do. Financial relationships are different wherever you go, of course, but we’ve designed Tandem to be versatile and flexible so that it can accommodate international differences.
Finovate: The idea of financial circles within shared finances is what helps distinguish Tandem from other PFM solutions on the market. The idea of different circles hasn’t panned out in social media in general (compare the languishing Google+ to popular Facebook). Why do circles work so well when it comes to PFM and Tandem?
Gibson: Relationships to finances are very different than the general social relationships found in Facebook and Google+. When it comes to money, relationships are more private and more sensitive – and differ drastically between different people. Circles is the best convention to define those relationships. Separating relationships and their associated conversations and transactions into circles make them much easier to keep track of, maintain and define – especially when a large group of people is working on or talking about something at the same time.
Also, many of people’s financial relationships don’t overlap. So separate financial circles let you talk about and manage money very easily without sacrificing any privacy or security.
Finovate: What is the upside for banks and providers to make Yodlee’s Tandem available to their customers?
Gibson: It’s hard to pick just one!
Ultimately, because it’s to banks’ benefit to give their customers tools they love, that make their financial lives easier – which Tandem does in spades. Customers who feel supported by their bank stay loyal to their bank, so by offering a unique tool like Tandem, banks can keep their customers happy.
Also, the more customers use Tandem, the more insight banks gain into their financial habits and needs – who they manage their money with, how and why they’re spending money instead of just what they spend it on. So banks are able to present their customers with extraordinary relevant offerings across their entire range of products and solutions – which is great from a sales perspective, and once again increases loyalty by giving customers comprehensive, personalized support.
Finovate: What’s next from Yodlee? Can we expect further innovation within Tandem? What sort of functionality might be developed for the app over the next 3-6 months?
Gibson: We’re always innovating and looking for ways to make our products and services more powerful, and though we’re not ready to make any announcements at the moment, we look forward to surprising you with what’s next when we’re ready!

Tuition.IO Offers the Gift of Student Loan Repayment

image This time of year I’m always on the lookout for financial companies doing something interesting for the holidays. Gift cards are the obvious opportunity, but there are other financial products that make good holiday gifts as well (stocks, mutual funds, savings bonds, and so on).

But it took a startup, Finovate alum Tuition.io (see FinovateFall 12 demo), to come up with one of the most valuable gifts yet: student loan repayment.

It’s not as exciting as $100 to blow at Nordstrom (note 1), but the long-term value is pretty enticing, especially if the former student gets a number of them over the years. And it’s the perfect gift from grandparents or aunt/uncle who probably don’t have a clue what gift card to choose anyway.

_____________________________________________

How it works
______________________________________________

It’s as easy as sending an electronic Applebee’s gift card.

1. The giver completes a simple form naming the recipient, amount (from $5 to $500), date of delivery (email) and custom message (see screenshot #3).

2. Payment is made via credit card (screenshot #4).

3. Recipient redeems by providing student loan info to Tuition.io.

Fine print:

A. Neither the giver nor recipient need have a previous relationship with Tuition.io.

B. The gift can be used only for principal reduction, not monthly payments.

C. There is a 6.5% transaction fee (3% for the card processer and 3.5% for Tuition.io). Like those pesky shipping charges on ecommerce sites, the amount is not revealed until the final confirmation screen (screenshot #5)

D. If the recipient does not redeem before the expiration date, the money goes back to the giver, less the transaction fee.

____________________________________________

Bottom line
_______________________________________

This has great potential for banks. A simple form to deposit cash or pay down bank loans/cards is a welcome service for holiday, birthday and graduations. The Tuition.io is nearly a perfect example of how to build one. The only serious weakness is lack of disclosure of the 6.5% transaction fee until the last screen. While $19.50 to send a $300 repayment is not outlandish, it leaves a slightly bad taste when disclosed so late in the process. Why not be upfront with it? It would just add to the credibility of what the startup is doing.

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1. Tuition.io homepage (18 Dec 2013)
Note: “Give a gift” promo in upper right corner

image

2. Tuition.io gifts landing page (link)
It’s pretty clear what the startup is pushing this holiday season

 image

3. Dynamic gift certificate form
Note: The virtual “card” is updated as the form is completed

image

4. Payment via credit card

image

5. Final confirmation screen shows service fee

image 

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1. We usually package a small retail gift card with the student loan payment, so it’s not completely boring.

Toshl’s Latest Infographic Reveals 2013 Earners and Spenders

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Forget about who’s been naughty or nice. This holiday season Toshl Finance wants to give you the lowdown on the biggest earners and spenders of 2013.

Known for their ability to apply eye-popping graphics (and not a little bit of humor) to big data, Toshl Finance’s latest infographic is an interactive look at who is doing the spending and who is bringing home the big bacon among its user base. The data is available in both US dollars as well as in euros.

Click here for the full infographic.

Toshl_homepage.jpg

Toshl Finance is among the companies that will be debuting their latest innovations at FinovateEurope in February. To find out more about our upcoming event in London, visit our FinovateEurope page here.

Finovate Alumni News– December 19, 2013

  • Finovate-F-Logo.jpgThe Chicago Tribune lists Planwise, SigFig, Jemstep and FindaBetterBank as tools to fix your finances.
  • peerTransfer announces record setting 2013, bringing total customer base to 400 institutions.
  • Tradeshift brings in $15 million of a $57 million equity round.
  • Trustev brings in $500k from Notion Capital, Adding to the $3 Million it Garnered in October.
  • Business2Community features PaySimple.
  • Allied Payment Network teaming up with ACI Worldwide to provide same day bill pay via PicturePay.
  • Klarna acquires Sofort to become 10% of Europe’s $100 billion e-commerce market.
  • Les Muma, former Fiserv CEO, to join board of directors of FIS.
  • UAE’s Bank of Sharjah to offer CR2’s BankWorld-powered mobile banking app.
  • ayondo announces new features including open positions in profile view.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Announcing FinovateFall 2014 — September 23 & 24 in Manhattan!

btn3_ov.pngAs the year winds down, we are very excited to be able to announce that we will be returning to Manhattan on September 23rd and 24th, 2014, for our eighth annual FinovateFall conference.

A few months ago, FinovateFall 2013 welcomed a sold-out crowd of more than 1,100 executives to witness 69 new fintech innovations debut via our signature demo-only format. (If you missed out, you can watch all the videos for free in the archives.)

In 2014, we expect the auditorium to be just as full as the major trends — like bitcoin, mobile, crowd, big data, UX, biometrics — can be seen driving innovation in fintech and why they are the reason it’s become red-hot.

If your company is interested in debuting your latest and greatest tech at the premier event for fintech innovation, please email us at [email protected] to get on the notification list for when we begin accepting applications in April to debut/demo at the fall event.

If you’re interested in attending FinovateFall 2014 to watch the future of fintech unfold live on stage in the financial capital of the world, tickets are now on sale for the event at the lowest price that we’ll offer. The event sold out in 2013 so please be sure to lock in your ticket soon to guarantee your ability to attend.

We’ll see you in New York next September (or Europe in February!).

FinovateFall 2014 is sponsored by: The Bancorp and Financial Technology Partners

FinovateFall 2014 is partners with: BankersHub, Celent, Filene Research Institute, Javelin Strategy & Research, and Visible Banking.