FinovateFall in the Press

One week ago today, the doors closed on FinovateFall 2017. The extended format allowed for rapid-fire fintech demos, while the in-depth summit sessions and keynote presentations offered an in-depth look into specific, hot-button issues for banks and fintechs.

If you missed out, don’t worry– the demo videos will be live on Finovate.com in a few weeks and here’s a look at the Best of Show winners, Twitter highlights, and what impressed the media:

American Banker
Collaboration in, disruption out at Finovate
By Penny Crosman

Bank Innovation
It’s Not Time (Yet) for Mobile Mortgages, Unison Says
by Grace Noto

The Future of the Financial WorkStation is Mobile, says Samsung
by Grace Noto

Gonzo Banker
8 Quick Finovate 2017 Takeaways
by Sam Kilmer

LendAcademy
Wide Range of Startups Demo at Finovate Fall 2017
by Ryan Lichtenwald

MoneySummit
The Best of Fintech: Finovate Fall 2017 Recap
by Jon Ogden

Red Fan Communications

Reuters
U.S. banking regulator not ready for fintech charter applications
by Anna Irrera


A hearty thanks to everyone who demoed, presented, attended, and networked! Our show would not exist without all of you. We’ll see you next year or at Hong Kong in November.

Enabled by AI, Self-Service Is the Future of Banking

Guest post by Sudharshan Krishnan*, VP New Markets and Solutions, Personetics

Self-service banking is adapting to the digital age – though many customers believe that change isn’t coming fast enough. Here we look at the challenges banks face and how AI can be used to transform self-service banking.

Digital problem resolution is key to satisfaction and loyalty

A survey by Ath power consulting found that four in every five consumers prefer to conduct their banking via digital channels. Yet the firm also found that satisfaction with digital banking dropped significantly in the past year as customers began to expect more from their digital interactions. The latest J.D. Power report shows that unsuccessful problem resolution is highly correlated with this low level of satisfaction and high level of customer attrition. And while the branch has traditionally served as the go-to channel for handling problems, younger customers now prefer to resolve problems online or via social media.

Banks that take a more comprehensive digital approach are well positioned to increase satisfaction and fight off future customer attrition, but the payoff can be even more immediate in terms of reduced costs. According to Bain & Company, the top 25 US banks could save as much as $11.4 billion annually in aggregate by increasing digital interactions to the levels of some of their European counterparts.

Pillars of AI in Self-Service Banking: Conversational. Personal. Predictive.

By allowing customers to interact with the bank through natural language conversations, chatbots provide an intuitive channel for customer inquiries, facilitating user friendly interactions and delivering a better customer experience than the age-old FAQs and the dreaded IVR. While bank chatbots are still few and limited in functionality, over three quarters of all banks have active chatbot projects in place.

While the promise is great, a chatbot, just like a human banker, is only as good as the knowledge it possesses. To be helpful, a banking chatbot must understand the context of the bank’s services. Furthermore, it must understand the particular needs and situation of the customer, and incorporate this understanding into the conversation.

To truly delight customers, how about pre-empting them before a request is made? Better yet, how about alerting the customer in advance to avert potential problems altogether? A robust AI solution is predictive – monitoring a customer’s transactions and forecasting future cashflows to anticipate issues ahead of time – then prompting the customer with information, insight, and tips that can help eliminate fees and avert troublesome situations such as over drafting the account.

AI as an Augmentative Strategy

Implementations of AI-powered self-service at some of the world’s largest banks have shown that as many as 88% of incoming inquiries were resolved without requiring the help of a person.

However, as much as chatbots and AI can revolutionize self-service, they should not be viewed as a complete replacement for human bankers. A smart chatbot would know when the time is right to move the conversation to a human-led channel such as the call center or the branch.

There’s No Time to Waste

With practically every major bank getting ready to launch a chatbot solution, the bar for self-service banking is about to be raised once again. Financial institutions that fall behind in delivering new service capabilities will risk customer loyalty and face a cost disadvantage.

With that in mind, banks cannot afford to sit on the sideline or embark on multiyear transformative projects – the time to act is now.


*Sudharshan Krishnan is responsible for growing new markets and working with leading financial institutions to deliver Cognitive Financial Services Applications that are trusted by millions of customers – providing personalized guidance, conversational self-service, and automated money management programs.

What Does it Take to Be in the Audience of FinovateFall?

With four days of fintech demos, discussions, and networking, FinovateFall is our largest show yet (there’s still time to reserve your spot). Starting September 11 we’ll host two days of demos showcasing the newest in fintech, then launch into thought-provoking keynote and panel discussions from September 13 through 14. It’s all taking place at the Hilton Midtown Manhattan in New York.

The show is only two days away, and we’ve gathered a massive audience of fintech and banking players, media, and VCs from across the globe:

So what does it take to be a part of the audience at FinovateFall? Getting your ticket is the easy part. Now here is your attendee checklist for the week:

  1. Find the right outfit– should you dress up in a full suit or dress down with Chuck Taylors, jeans and a blazer?
  2. Remember your business cards
  3. Clap at least 36 times per day– once for each demo
  4. Hold off on the second round of dessert. The lemon cheesecakes are tasty, but if you eat the second one you may not be able to fit into tomorrow’s pants.
  5. Try not to be obvious when looking at someone’s badge because you didn’t remember their name the first time
  6. Keep up with all of the incoming LinkedIn requests (congratulations: you’re so popular!).
  7. Select your favorite demo for Best of Show. With so many good companies, it’s difficult to choose.
  8. Decide between wine or beer at happy hour. Wine can potentially stain your shirt but beer might fill you up too much (see point number 4). Teetotalers, don’t get off easy, either. Water, soda, coffee, tea … we’ve got plenty of choices to keep you hydrated during happy hour, as well.
  9. Try not to get so distracted by the free coat check that you lose your claim tag.
  10. Remember your hotel room number (it’s a prime number… is it 317 or 357?).

Think you have what it takes? Then join us!

FinovateFall Sneak Peek: ID Analytics

A look at the companies demoing live at FinovateFall on September 11 through 14 in New York. Pick up your tickets today and save your spot.

ID Analytics, the leader in credit and fraud risk solutions, introduces ID Connect 2.0 to improve the account opening experience while managing risk.

Features

  • Improves the account opening experience
  • Reduces application abandonment
  • Verifies the ID and the identity

Why it’s great
ID Connect 2.0 provides an awesome, fast, and safe application process by reducing data entry while verifying the ID and the identity.

Presenters

Aaron Kline, Vice President, Innovation and New Ventures
Kline leads the company’s efforts to innovate and build new solutions to support clients’ growth while minimizing risk.
LinkedIn

Tim Manglona, Senior Product Manager, Innovation and New Ventures
Manglona leads initiatives focused on a new product development to expand ID Analytics’ portfolio of solutions and oversees the ID Connect product suite.
LinkedIn

FinovateFall Sneak Peek: Omega Point

A look at the companies demoing live at FinovateFall on September 11 through 14 in New York. Pick up your tickets today and save your spot.

Omega Point empowers investment professionals to adapt to changing markets with an easy-to-use portfolio management platform that discovers risks and suggests optimizations.

Features

  •  Evaluate performance and risk of any investment product
  • Isolate positive drivers of your strategy and hedge against unintended bets
  • Identify rebalancing opportunities in changing markets

Why it’s great
Investing using Omega Point helps managers identify trends and adapt their portfolios to rapidly changing market conditions.

Presenters

Omer Cedar, Co-founder and CEO
Cedar was previously SVP, Research at Two Sigma Investments, a leading quantitative fund. His expertise includes behavioral equity strategies, quantitative and fundamental risk arbitrage strategies, and alpha capture.
LinkedIn

FinovateFall Sneak Peek: Digital Onboarding

A look at the companies demoing live at FinovateFall on September 11 through 14 in New York. Pick up your tickets today and save your spot.

Digital Onboarding is a SaaS technology company focused on helping banking customers activate their financial services products.

Features

  • Fully automated and 100% digital customer onboarding experience.
  • Increased bank profit from higher customer activation rates.
  • Cost savings from elimination of direct mail and phone calls.

Why it’s great
Digital Onboarding is more efficient and effective than traditional phone calls, emails, direct mail, and print brochures, driving bank profit by increasing new customer activation rates.

Presenters

Ted Brown, Co-Founder, CEO
Brown has a background in sales and an exit with a VC funded company, Andera Inc. He is a loving husband, and a father to a black Lab.
LinkedIn

 

 

Jonathan Crossman, Co-Founder, CTO
Crossman is a 15-year seasoned full-stack developer . He is a loving husband, and a father to two boys.
LinkedIn

FinovateFall Sneak Peek: Braintri

A look at the companies demoing live at FinovateFall on September 11 through 14 in New York. Pick up your tickets today and save your spot.

With Braintri, cards are dead. Everyone is looking for a new technology that allows you to pay anywhere and everywhere. They have the solution. They called it Jiffee – a new tap and pay mobile technology.

Features

  • Jiffee is a new technology that allows you to pay anywhere and everywhere
  • All your cards and accounts in one place
  • They turn any device into payment terminal

Why it’s great
Jiffee is a new technology that allows you to pay anywhere and everywhere.

Presenters

Maciej Stępień, CEO & Co-Founder
Stępień has nearly 20 years of experience in innovative payments technology and consulting services with focus on enterprise-grade software development and system implementation.
LinkedIn

Wojciech Zatorski, CEO & Co-Founder
Zatorski has over 20 years of extensive experience in the financial sector with a strong focus on transaction processing, and experience in managing large-scale projects and innovative payments technology.
LinkedIn

FinovateFall Sneak Peek: Bpm’online

A look at the companies demoing live at FinovateFall on September 11 through 14 in New York. Pick up your tickets today and save your spot.

Bpm’online financial services is a process-driven CRM designed for corporate and retail banks and financial institutions to streamline customer-facing processes and enhance customer experiences.

Features

  • Upgraded product catalogue
  • Enhanced omnichannel communications
  • Optimized business process management

Why it’s great
Bpm’online provides banks and financial institutions with intelligent business process management capabilities and a single platform for all customer-facing operations.

Presenters

Matthew Tharp, Chief Evangelist
With more than 10 years of experience in the CRM space, Tharp is responsible for evangelizing bpm’online technologies and promoting CRM products.
LinkedIn

John Binda, Enterprise Account Executive
Binda is responsible for managing and developing business relationships with enterprise-level customers and key accounts.
LinkedIn

FinovateFall Sneak Peek: Finicity

A look at the companies demoing live at FinovateFall on September 11 through 14 in New York. Pick up your tickets today and save your spot.

Finicity is a data aggregation and insights provider transforming markets through the use of consumer-permissioned data.

Features

  • Intuitive customer on-boarding
  • Improved data access and data quality
  • Simplified access to data and reports

Why it’s great
Finicity is driving the consumer data-sharing market to radically improve financial management, payment initiation, and lending experiences.

Presenters

Nick Thomas, President of Data Services
Thomas is a technologist and business builder. As co-founder of Finicity, Thomas is passionate in helping individuals and organizations gain deeper insights thru data to make smarter financial decisions.
LinkedIn

Jessie Morris, Director of Engineering
Morris is a problem solver by nature and a master software engineer and developer by trade. He plays a major role in designing and reimagining the Finicity data aggregation platform.
LinkedIn

FinovateFall Sneak Peek: Sensibill

A look at the companies demoing live at FinovateFall on September 11 through 14 in New York. Pick up your tickets today and save your spot.

Sensibill’s market-leading technology embeds in banking apps to help users manage receipts. This purchase data provides unparalleled customer insight that generates revenue opportunities.

Features

  • Pinpoint cash and OFI card spend that you can migrate to your cards
  • Upsell small businesses that hide in your personal banking user base
  • Identify customers’ needs before they start to shop around

Why it’s great
Driving above-market growth hinges on the depth of customer insight. Sensibill offers the deepest source of data and makes it clear how exactly FIs can seize opportunities.

Presenters

Corey Gross, CEO and Co-Founder
Gross is an entrepreneur, emerging payments thought leader and digital receipts pioneer with extensive experience partnering with POS, retailers, FIs, and others in the payments value chain.
LinkedIn

Jamie Alexander, CTO and Co-Founder
Alexander is an innovator and recognized technology leader with 20+ years of enterprise (IBM) and startup experience in software architecture, design, and development for financial services and telecomms.
LinkedIn