How they describe themselves: Efigence is a technology company specializing in the design and implementation of both off-the-shelf products and bespoke development for financial services. Our priority is to always provide excellent customer experience in digital banking, whether it be for retail, commercial or corporate clients. Our company is based in Warsaw, Poland, the capital of banking innovation. We have been a partner of many Polish and international banks for over 20 years. We have extensive experience in creating user-friendly interfaces and providing innovative technology.
How they describe their product/innovation: EFI4 SME Digital Banking Platform
Efigence designed and developed entirely new digital features & tools to approach modern, nimble and fast-acting smaller companies that mostly cope with all problems in real-time digitally. Corporate-class components in a simple and convenient way for SME companies’ owners, without the whole complexity of large corporate clients.
New EFI4 features:
- Instant project spaces
- IF-THEN screening tools
- Business dashboard for 360′ SMART reporting
Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms, licensed
Contacts
Bus. Dev.: Krzysztof Uchman, New Business Manager, [email protected]
Press: Ewelina Gutkowska, Head of Communication, [email protected] & Marcelina Compel, PR Specialist, [email protected]
How they describe themselves: Fidel makes it easy, quick, and affordable for developers to access real-time card payment data. Through a single API, developers can securely access data from the three major card networks and build their applications on top of the powerful payments infrastructure – supercharging innovation and driving value back to consumers. Fidel works with global businesses including Klarna, Avios and Royal Bank of Canada, and has offices in London, Lisbon and North America. Backed by Nyca Partners and QED Investors, Fidel recently raised a Series A round of $18m.
How they describe their product/innovation: Fidel’s card-linking API gives developers easy access to real-time payment data from Visa, Amex and MasterCard through a single integration point.
Customers securely connect their payment card to financial products and services. Fidel surfaces granular transaction data (including merchant name and geolocation, payment method and status, transaction time and amount) in real-time.
Fidel’s data ‘plumbing’ is helping drive FinTech innovation, with use cases including loyalty, POS lending, O2O attribution, spend management and digital receipts.
Product distribution strategy: Direct to Business (B2B)
Contacts
Bus. Dev.: Sam Leslie-Miller, Head of Operations, [email protected]
How they describe themselves: We are a tech company that fully trusts in the power of data. We rethink processes and firmly believe in making everyday decisions easier, faster and more accurate for our customers. We focus on online banking-based account information and payment services (e.g. credit checks and online bank transfers). For example, our products accelerate loan commitments, we minimize the risk of non-payment and we categorize bank transactions for our customers in real-time so that these become meaningful.
How they describe their product/innovation: We encounter the problem on the market of not fully understanding and knowing their customer’s needs due to missing and wrong data, or at least, wrongly interpreted consumer data. With our analytics platform, we help our clients to understand the person behind any bank transactions in order to sell the right product to the right customer.
Product distribution strategy: Direct to Business (B2B)
Contacts
Bus. Dev.: Maximilian Eberhardt
Press: [email protected]
How they describe themselves: Imagine if your website or mobile app could see exactly what your customers do in real time, and why they did it? This is no longer a hypothetical question, but a real possibility. This is Glassbox, an innovative customer experience solution to help your organization manage the results of big data analytics. Glassbox is the first Enterprise analytics platform that analyses every digital customer interaction.
How they describe their product/innovation: Introducing Mobilebox – one single SDK that gives your app a brain. Imagine if your mobile app could see, understand and tell you what your customers are experiencing in real time? Every frustration, every conversion issue and every technical glitch. This is Mobilebox – an analytics solution that records, analyses and replays interactions with your app, allowing you to action improvements, reduce your app size, delight your customers and generate more revenue, all this while meeting the highest security and privacy standards.
Product distribution strategy: Direct to Business (B2B)
Contacts
Bus. Dev.: Ella Lozinsky, Bus. Dev. Manager, [email protected]
How they describe themselves: Glia creates digital-first moments that simplify and transform communications between businesses and their customers. Fortune 500 companies that have high-consideration sales and support experiences need to deliver choice, continuity, and speed to their customers. Our digital communications platform is modular in its design and built to deliver value at each step of the journey. Glia transcends the channel discussion to focus on what matters – customers.
How they describe their product/innovation: Glia’s plan for FinovateEurope is to launch several new innovative features and make them the core of our demo in Berlin:
- AI Coach for Phone Calls – AI engine listens to live voice conversations and suggests to agents what is their best next action/utterance – all in real time.
- Applets – presents agents with everything they need to handle an engagement in a single interface, including relevant screens and data from CRMs and core banking systems.
Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms
Contacts
Bus. Dev.: Jordan Christopher, SVP Sales, [email protected]
Press: John Fernandez, SVP Marketing, [email protected]
How they describe themselves: The award-winning Horizn platform helps financial institutions get ready for the digital customer, equipping both employees and customers directly with the knowledge to improve the customer experience and dramatically increase digital adoption across all channels.
Horizn’s proprietary technology combines simulator microlearning methodology with gamification and advanced analytics. Horizn helps banks distribute product knowledge with, employees, digital ambassadors, hip-to-hip with customers in-branch, in call centers and direct to customers online
How they describe their product/innovation: Horizn’s Platform is being used globally to educate employees and customers on all things digital, across all areas of financial services including, mobile and digital banking, open banking, business banking, retail banking, wealth management, payments, customer conversations and regulatory.
Horizn will demo how the Horizn product suite is being used by employees, digital ambassadors and direct with customers, with a strong focus on the Customer Direct Platform and the recently launched Digital Ambassador tools.
Product distribution strategy: Licensed
Contacts
Bus. Dev.: Steve Frook, VP Sales, [email protected]
Press: Mark Evans, VP Marketing, [email protected]
How they describe themselves: Efigence is a technology company specializing in the design and implementation of both off-the-shelf products and bespoke development for financial services. Our priority is to always provide excellent customer experience in digital banking, whether it be for retail, commercial or corporate clients.
Our company is based in Warsaw, Poland, the capital of banking innovation. We have been a partner of many Polish and international banks for over 20 years. We have extensive experience in creating user-friendly interfaces and providing innovative technology.
How they describe their product/innovation: The EFI4 Digital Banking Platform – it is a combination of off-the-shelf technological solutions that have been developed by Efigence, packaged with a user interface and user experience uniquely designed for each bank or financial institution. EFI4 is a seamless digital banking experience to guide retail banking customers through the complexity of the banking world using a three-screen environment. It’s key usability concepts are to improve customer interaction with the banking environment and to generate revenue.
Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms, licensed
Contacts
Bus. Dev.: Krzysztof Uchman, New Business Manager, [email protected]
Andrzej Szewczyk, VP & Managing Director, [email protected]
Press: Ewelina Gutkowska, Head of Communication, [email protected]
Marcelina Compel, PR Specialist, [email protected]
How they describe themselves: Hakbah is an Islamic Fintech startup with a mission to increase Financial Inclusion via its Smart Cooperative Saving Platform. Hakbah focus is on digitizing traditional financial habits (like Jamiya, Family fund, etc.) and offers savings products to underbanked individuals. Hakbah is built around a customer’s financial behaviors and powered by the latest technologies
How they describe their product/innovation: Hakbah App is a smart solution for cooperative saving groups (Jameiya) that captures the most common financial habits. It offers user authentication, cashless payment, legal documentation, transparency, and other features.
Product distribution strategy: Direct to Consumer (B2C), Direct to Business (B2B), through financial institutions, licensed
Contacts
Bus. Dev. & Press: Naif AbuSaida, CEO & Founder, [email protected]
How they describe themselves: Forus is a P2P lending platform licensed by Saudi Arabia Monetary Authority (SAMA), that enables investors to invest in a marketplace of alternative loans targeted towards small and medium enterprises.
How they describe their product/innovation: As a P2P Lending Platform, Forus offers a unique customer experience for both SME and investors. With the functionality enabling investors to manage their e-wallet, monitor revenue using a performance indicator in an interactive dashboard.
We achieve this by minimizing friction, streamlining the customer experience and providing a seamless, secure and transparent platform.
Product distribution strategy: Direct to Consumer (B2C), Direct to Business (B2B), licensed
Contacts
Bus. Dev.: For strategic partnerships please contact Maha Almudaymigh at [email protected]
Press: For PR and Media please contact [email protected]
How they describe themselves: Flybits empowers financial institutions to connect with their customers more meaningfully through hyper-personalized experiences, powered by contextual data. With patent-protected AI and machine learning capabilities, Flybits’ end-to-end platform assembles data and allows teams to orchestrate experiences without data science or technical know-how. From driving product awareness to offering virtual concierge-style services, enterprises are using Flybits contextual recommendation engine to add significant value to the lives of their customers.
How they describe their product/innovation: Flybits transforms your mobile app from a servicing channel to a marketing and sales channel. Our platform assembles banks’ proprietary data with public, and device data to deliver contextual experiences through your mobile app to the end user. This enables financial institutions to engage customers through bank-owned channels resulting in lower marketing costs and higher conversion rates.
Product distribution strategy: Direct to Business (B2B), through financial institutions
Contacts
Bus. Dev.: Sean Frigault, Global Head of Sales, [email protected]
Press: Justine Melman, VP Marketing & Communications, [email protected]
How they describe themselves: FinFirst is an end-to-end financial services aggregator pairing business and consumers with banks and NBFIs fully automating onboarding, credit assessment and fulfillment.
How they describe their product/innovation: As we have two sets of customers, two portals will be demoed:
(i) bank/NBFI portals including all the embedded matching and credit assessment prerequisite lender criteria and
(ii) applicant (businesses/ consumer) portals highlighting background information and nature of financial product request.
Contacts
Bus. Dev.: Mariam Bazzi, Assistant Product Manager, [email protected]
How they describe themselves: Technology alone does not address fraud fully. Fraud needs to be managed throughout the whole enterprise, and it’s this reason we built fcase, to create a fraud hub, to enable true fraud management that brings together all fraud systems into one investigation tool.
How they describe their product/innovation: FCase helps organisations reduce fraud significantly by uncovering the full picture of all fraud. FCase powerful fraud investigation capabilities orchestrate all the relevant evidence breaking down a fraudster’s fabrications, enabling organisations to manage fraud across your whole fraud, risk, operational and customer ecosystems at speed with great efficiency.
Product distribution strategy: Direct to Business (B2B), licensed
Contacts
Bus. Dev. & Press: Barry Bowen, CRO, [email protected], +44 800 904 7309
