How they describe themselves: Horizn is the #1 digital adoption platform used globally for both customers and employees designed exclusively for financial service institutions. The Platform helps banks get non-digital customers banking digitally and gets the active digital customers to more broadly leverage the bank’s digital assets.
Horizn helps banks distribute product knowledge with customers, employees, in-branch, in call centers, direct to customers online, and within marketing activities.
How they describe their product/innovation: The Self-Serve Customer Platform, is designed to make certain bank customers have the confidence and know-how to bank digitally using Digital Demos to self-learn digital banking capabilities driving faster digital adoption
Assisted-Serve: Call Center and In-Branch Customer Support. Frontline employees need easy access to information when talking to customers about digital banking and share Digital Demos via email.
Frontline Employee Direct: The Employee Platform is an interactive platform designed to rapidly increase digital fluency among employee
Product distribution strategy: Direct to Business (B2B), through financial institutions