Zeta Secures $50 Million Strategic Investment

Zeta Secures $50 Million Strategic Investment

Banking technology provider Zeta has raised $50 million in new funding. The investment — from an unnamed strategic investor — boosts the company’s valuation to $2 billion, a significant increase from the firm’s most recent pre-money valuation of $1.45 billion. That valuation followed a capital infusion of $250 million from Softbank Vision Fund 2 and other investors in 2021.

Headquartered in San Francisco, California, Zeta enables financial institutions and fintechs to launch a wide variety of financial products via its modern, microservices-based, API-first, cloud-native, and Headless (MACH) platform. These products include credit cards, checking accounts, savings accounts, unsecured loans, and more. Zeta’s SaaS suite provides solutions for the entire lifecycle of a banking product: core banking and issuer payments; merchant acquiring and payment services; digital banking and AI applications; issuer operations and servicing; customer engagement and rewards; as well as commercial cards and benefits.

“We are incredibly excited at the pace at which clients are embracing our modern stack,” Zeta Global CEO and Co-Founder Bhavin Turakhia said. “Over the past few years, we have supported over 25 million accounts on our cloud-native processing platform Tachyon and are on track to add 25 million more with contracts already in flight. Our clients are breaking away from decades of legacy systems to deliver amazing digital experiences, thereby increasing their customer satisfaction and accelerating new user acquisition.”

Founded in 2015, Zeta won Best of Show in its debut at our all-digital Finovate conference in 2020. The company returned to the Finovate stage the following year for FinovateFall 2021 in New York. More recently, Zeta has collaborated with fellow Finovate alum Mastercard as part of a five-year partnership and teamed up with Featurespace to combine credit card processing and fraud detection. Last August, Zeta announced that India’s HDFC Bank was leveraging its technology to power its new Credit Line on UPI (CLOU) solutions.

“Zeta’s mission to be a trusted partner to financial institutions is possible through the patient efforts of the best team ever assembled in banking technology,” Zeta Co-Founder Ramki Gaddipati said. “While the past few years have been challenging for the banking-tech industry, our organization has delivered multiple winning programs for our clients in record time.”

To date, Zeta customers around the world have issued more than 25 million cards on Zeta’s platform. The firm’s card processing capabilities were recognized by Celent in its 2023 Next-Gen Card Issuer Processors in the US report, which noted that, in the words of Celent Head of Retail Banking and Payments Research Zil Bareisis, “Zeta is among the likeliest partners for banks considering a shift to next-gen processing.”


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Money Squirrel Taps Moneyhub’s Open Banking Tech for New App Launch

Money Squirrel Taps Moneyhub’s Open Banking Tech for New App Launch
  • Moneyhub is partnering with Money Squirrel to provide open banking technology for Money Squirrel’s new small business financial management app.
  • Money Squirrel’s new app is aimed to automate VAT savings and optimize cash flow.
  • The collaboration comes as regulations like PSD2 continue to shape the open banking landscape across Europe.

Data and payments fintech Moneyhub unveiled this week that it has been selected by Money Squirrel to power its new small business financial management app.

Launched last month, Money Squirrel’s app aims to help businesses manage their finances and optimize their cashflow. The UK-based company will leverage Moneyhub’s open banking-enabled API technology to power the platform. Money Squirrel’s tools allow businesses to automate saving for future VAT payments. Once businesses connect their savings accounts, Money Squirrel places incoming funds into high interest rate accounts to maximize returns on sedentary cash, according to the business’ preference.

“Having Moneyhub’s API technology has been critical to launching our app, but it’s also encouraging to be aligned with them on the aim of making open banking and open finance more inclusive,” said Money Squirrel Founder and CEO Andreea Daly. “Having founded a business, I’ve experienced the frustrations of managing cash flow – spending countless hours calculating VAT and budgeting for future expenses. Therefore, we know firsthand how having the technology to remove these frustrations can unlock so much potential for businesses.”

Founded in 2023, Money Squirrel was selected to participate in the SHIFT open finance community’s dedicated fintech incubator, Ignite. The program provides financial support, expert guidance, and industry networking opportunities.

Moneyhub was founded in 2014 and sells personal finance technology tools, open data APIs, decisioning solutions, and payments capabilities. The company helps businesses leverage open data to enhance the financial wellness of their customers, communities, and businesses.

“Collaborating with Money Squirrel is a significant step in making open banking technology accessible to both SMEs and larger institutions,” said Moneyhub MD of API Kim Jenkins. “We are thrilled to help simplify financial management and unlock growth opportunities for smaller businesses by powering Money Squirrel’s app with our API. This partnership highlights our commitment to driving financial inclusivity and innovation across the board.”

As regulations like PSD2 continue to evolve across Europe, businesses are increasingly adopting open finance solutions to gain better control over their financial operations. By automating tasks such as VAT planning and cash flow optimization, fintechs like Money Squirrel can help businesses reduce administrative burdens, improve liquidity management, and make more data-driven financial decisions.

Moneyhub has demoed its technology at FinovateEurope 2015 and FinovateEurope 2017. This year’s FinovateEurope event is just a few weeks away. Learn more about this year’s demoing companies and register to attend to take part in the action.

KYC Portal Forges Strategic Collaboration with PwC

KYC Portal Forges Strategic Collaboration with PwC

In a newly announced strategic collaboration, KYC Portal has teamed up with PwC UK and PwC Channel Islands. PwC UK and PwC Channel Islands will deploy KYC Portal CLM, the company’s client lifecycle management platform that features AML technology, including risk assessment tools and advanced due diligence (CDD) capabilities. For its part, PwC — with its international expertise in financial crime prevention, process management, and regulatory landscapes — will offer its services to KYC Portal customers.

“KYC Portal CLM is revolutionizing the way organizations manage compliance, risk, and client lifecycle processes,” KYC Portal Founder and CEO Kristoff Zammit Ciantar said. “Through this collaboration with PwC, we are empowering companies with an unparalleled combination of technical excellence and strategic insight. We are extremely proud to have been selected by PwC for such a collaboration and are very excited to start presenting our combined service playbook to both existing and new customers.”

An advanced collation CLM platform for CDD and AML data collection, KYC Portal CLM centralizes and simplifies the customer due diligence process. KYC Portal CLM lowers costs, customer touch points, and overall duration, boosting efficiencies by over 60% across the board. The no-code, real-time solution features dynamic configuration capabilities enabling users to change processes, requirements, outreach, risk, workflow, and more with a click of a button. KYC Portal CLM also features real-time counterparty risk assessment (CRA) via an automated risk engine with user-defined parameters, weights, combined risks, categories, and more.

“With KYC Portal CLM, we are well-positioned to help organizations navigate the complexities of compliance with confidence,” said Mark Loring, Partner, Financial Crime Managed Services Lead, London PwC UK. “Our collaboration allows us to offer a seamless blend of strategic consulting and technical capability to support organizations in achieving their compliance and operational goals.”

Founded in 2008, KYC Portal made its Finovate debut at FinovateEurope 2019 in London. At the event, the company demoed its KYCP — Know Your Customer Portal — solution, which allows organizations to quickly collate all data relating to all kinds of subjects being assessed in a single, centralized, secure repository. This repository features fully customizable parameters, fields, rules, user permissions, and collaborative practices.

KYC Portal is headquartered in Malta, with offices in Spain. The company includes RBS International, Loomis, and Arie Finance among its customers. Last fall, KYC Portal launched a SaaS model of its on-premises CLM solution.


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LeapXpert Secures $20 Million in Round Led by Portage

LeapXpert Secures $20 Million in Round Led by Portage

Business communications innovator LeapXpert has raised $20 million in new funding this week. The Series B round was led by Portage, and featured participation from existing investors, including Rockefeller Asset Management, Uncorrelated Ventures, and the Partnership Fund for New York City.

“At LeapXpert, we’re seeing greater and greater demand for our platform, driven in part by the three-year crackdown by global regulators on off-channel communications,” LeapXpert Founder and CEO Dima Gutzeit said. “This is now expanding beyond regulated enterprises into non-regulated sectors, as the DOJ in the U.S. enforces stringent requirements for preserving and governing business-related communications taking place on digital channels.”

The funding will enable the company to scale its footprint to address essential governance needs in the financial sector as well as in other industries. The proliferation and popularity of modern communications technology has put a new strain on companies that need to balance engagement and relationship-building on the one hand, and governance, compliance, and security on the other. LeapXpert’s cloud-based solution supports seamless and governed communications across modern communications channels, maintaining enterprise control while meeting the organization’s data retention, security, and regulatory needs. LeapXpert integrates with popular messaging solutions including iMessage, WhatsApp, SMS, Telegram, and WeChat on the customer side, and with enterprise platforms including Microsoft Teams, Slack, and Salesforce.

“Looking ahead, customers are also excited about the unfolding potential of communication intelligence and its contribution to workforce productivity,” Gutzeit added. “By unlocking actionable insights from governed conversations, our platform is set to drive new levels of efficiency and innovation in the way teams collaborate and operate.”

LeapXpert’s funding news comes in the wake of its recognition as a Visionary in Gartner’s new Magic Quadrant for Digital Communications Governance and Archiving (DCGA). A member of Deloitte Fast 500 list of America’s fastest-growing tech companies for 2024, LeapXpert recently announced partnerships with financial markets compliant communications solutions provider IPC and with Hong Kong-based media and telecommunications firm HKT. Last fall, the company unveiled its messaging security suite which is equipped with AI-powered impersonation detection — an industry first. Part of LeapXpert’s new Messaging Security Package, the additional functionality leverages AI to spot impersonation attempts over channels such as WhatsApp, WeChat, iMessage, and SMS in real-time.

“As organizations increasingly rely on platforms like WhatsApp, iMessage, and other messaging applications to conduct critical business communications, safeguarding these channels from threats becomes essential,” Gutzeit said. “With our AI-driven Messaging Impersonation Detection, antivirus, anti-malware, and CDR solutions, enterprises now have a comprehensive toolkit to ensure data governance and security across these channels.”

Founded in 2017, LeapXpert most recently demoed its technology on the Finovate stage at FinovateFall 2022 in New York. At the conference, the company demonstrated its new app for Microsoft Teams that provides a comprehensive digital record of company conversations.


Photo by Temo Berishvili

Alkami Technology Brings Push Provisioning to NASA Federal Credit Union

Alkami Technology Brings Push Provisioning to NASA Federal Credit Union

Texas-based digital banking solutions provider Alkami Technology is bringing Push Provisioning to NASA Federal Credit Union (NASA FCU).

“I truly believe that our card management suite is one of the best,” NASA FCU digital banking manager Liam Petraska said. “Alkami has delivered one of the most cohesive card experiences we’ve seen in the industry. They continue to push the envelope with innovative features, allowing members to start using their cards digitally while the physical card is still in the mail. These cutting-edge features are setting a new standard for what card management can be in the digital banking space.”

The collaboration — Alkami’s latest — has enabled NASA FCU to modernize its digital banking experience for its 200,000+ members with features like push provisioning. Push provisioning enables payment card data to be securely sent or “pushed” from the card issuer or financial institution directly to a digital wallet. Push provisioning facilitates contactless payments and boosts convenience and security by removing the need for the user to manually enter payment card details. This, according to NASA FCU, has led to quantifiable gains in member satisfaction and digital engagement. Additionally, since going live with Alkami’s platform, NASA FCU also has reported faster and more efficient integrations courtesy of Alkami’s API framework.

Alkami’s partnership news comes a month after the fintech announced an enhancement to its Data & Marketing Solutions platform. The enhancement expanded Alkami’s behavioral data tag capabilities to provide financial institutions with deeper account holder intelligence that can be used to provide personalization across marketing and digital banking channels.

Targeted behavioral data tags empower financial institutions to efficiently analyze large datasets and establish accurate categories for accountholder actions and activities. Alkami’s latest behavioral data tags include SavvyMoney data tags to enable banks and credit unions to use data insights from the SavvyMoney offers engine, aggregated account data tags that provide a comprehensive view of account holders’ external accounts, anniversary data tags that track account holders’ anniversaries, and outbound transfer data tags to facilitate tracking of transfers made to other institutions.

“Behavioral data tags allow financial institutions of all sizes to find meaningful insights from large data sets and utilize that information to understand account holder behaviors, make informed business decisions and even find competitive advantages,” Alkami director of product management Mark Leher said. “These insights can be leveraged across digital, mobile, and in-person channels to support a more personalized banking experience.”

As iThryv, Alkami Technology made its Finovate debut in 2009. Today, the fintech reports that customers that have been on its platform for more than five years have outperformed their peers on major financial metrics, based on FI Navigator Data from 2024. This includes 25% higher loan growth, 11% higher core deposit growth, 19% higher revenue growth, and 13% higher average revenue per FTE.

Alkami went public in 2021. The company trades on the NASDAQ under the ticker ALKT and has a market capitalization of $3.5 billion. Alex Shootman is CEO.

Founded in 1949, NASA FCU is headquartered in Upper Marlboro, Maryland. The institution has more than $5 billion in assets.


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Eltropy Acquires Collections Technology Provider Lexop

Eltropy Acquires Collections Technology Provider Lexop
  • Eltropy has acquired collections technology provider Lexop for an undisclosed amount.
  • Eltropy will integrate its AI-powered communication solution with Lexop’s compassionate debt resolution technology to help community financial institutions streamline collections, reduce delinquencies, and improve borrower experiences.
  • The combination of Lexop’s self-service payment portal and Eltropy’s communication platform will allow borrowers to easily make payments while enabling lenders to recover debts faster.

Unified conversations platform Eltropy unveiled yesterday that it has acquired collections technology provider Lexop. Financial terms of the deal were not disclosed.

Eltropy envisions that by combining Lexop’s collections technology with its own AI-powered communications platform, it can help to modernize debt repayment and collections processes. Ultimately, bringing the two technologies together will help community financial institutions (CFIs) reduce and prevent delinquencies, collect faster, and enhance the user experience for borrowers.

“The world needs a better way for people to pay their debt obligations. Today’s phone-call-driven experiences are extremely inconvenient for the borrower, making it difficult for CFIs to collect debt payments on time,” said Eltropy CEO and Co-Founder Ashish Garg. “By combining Lexop’s people-first collections technology with our AI-driven communications platform, we’re delivering an offering that increases effectiveness with empathy.”

Canada-based Lexop was founded in 2016 to offer a compassionate debt resolution platform for credit unions. The technology automates text, email, and voice payment reminders that meet members in their preferred digital channels. With the collections platform, lenders can allow their members to make payments through a self-service payment portal that is integrated into the lender’s existing website and available 24/7. Eltropy will leverage this self-serve solution to allow its CFI clients to easily make payments with two clicks, helping to prevent avoidable delinquency.

“We built Lexop to create a better past-due member experience,” said Lexop CEO and Co-founder Amir Tajkarimi. “By joining Eltropy, we are reinventing loan repayment and collections, helping credit unions and community banks improve recovery rates while preserving relationships with their members. We have been watching Eltropy take the CFI world by storm and could not be more excited to join hands.”

Today’s deal marks Eltropy’s third acquisition after purchasing POPi/o and Marsview.ai in 2022. Logistically, Eltropy will continue to operate out of its headquarters in Santa Clara, California and Lexop will continue its operations in its headquarters location of Montreal, Quebec.

Eltropy serves over 650 credit unions and community banks in North America with communications solutions that aim to help firms mitigate fraud, grow deposits, facilitate payment reminders, streamline mergers and acquisitions, and more. Since launching in 2013, Eltropy has helped power more than 200 million conversations. The company demoed Eltropy One, its all-in-one omni-channel communication solution, at FinovateFall 2022.


Photo by Tara Winstead

Axway to Bring Open Banking to Regions Bank

Axway to Bring Open Banking to Regions Bank
  • Regions Bank has selected Axway to implement open banking.
  • Regions will use Axway’s Amplify Open Banking solution to enable secure, API-based data sharing for its consumer, corporate, and wealth management clients.
  • With the CFPB’s 1033 rule on the horizon, Regions is getting a head start on compliance, emphasizing customer education and consent management.

Enterprise data integration company Axway announced it is sharing its “open everything” mentality with Regions Bank. The Alabama-based bank has selected Axway to bring open banking capabilities to Regions’ consumer banking, corporate banking, and wealth management customers.

Regions will be using Axway’s Amplify Open Banking solution. Built on Amplify’s API Management Platform, the Amplify Open Banking solution helps firms simplify compliance and integration with its low-code/no-code capabilities that speed up time to deployment.

When the implementation is finalized, Regions will allow its corporate banking clients to leverage Amplify’s Marketplace feature to connect their Regions financial data via APIs. Additionally, the bank’s consumer banking and wealth management clients will be able to select which third parties they’d like to share their financial data with in a process that will remove the need for third-party platforms to save their banking credentials on their own systems. Ultimately, Regions will benefit from a more secure connection between the customer’s bank account and third party platforms.

“At Regions, our focus is on serving customers when and where they want,” said Regions Bank Emerging and Digital Payments Group Manager Tim Mills. “As customers continue to grant access to their financial data to third party applications, this new solution will help capture customer consent, remove the need for credential sharing to third parties, and provide another layer of security to protect customer data. Open banking is the future, and we are pleased to work with Axway to make banking easy for customers who turn to Regions time and again for their banking needs.”

Open banking has become a hot topic in the U.S., now that the Consumer Financial Protection Bureau has formally issued its 1033 rule that will mandate banks to participate in open banking. Partnering with Axway will offer Regions a head start on the bank’s required adoption date of April 1, 2027. Select smaller firms have until 2030 to comply.

Through Amplify, which is projected to launch in the coming years, Regions customers will receive a one-time prompt from the third-party platforms they use that will reenter information on their accounts.

“We are excited to extend our work with Regions to help provide secure, standardized access to data,” said Axway Vice President for Financial Services and Open Banking Tom Hogan. “This allows their customers to benefit more from the expanding ecosystem of next generation fintechs and third-party data providers.”

Regions also mentioned in today’s release that it will provide educational materials through multiple channels in order to inform customers on the launch. Given that one of the biggest hurdles in open banking adoption is consumer trust, Regions’ proactive approach to educating its customers and offering a consent management portal demonstrates that the bank understands this challenge. By empowering customers with tools to manage their data access, Regions is not only ensuring compliance but is also building the trust necessary for open banking to thrive.

Infinant Secures $15 Million in Series A Funding

Infinant Secures $15 Million in Series A Funding

Digital banking solutions provider Infinant has raised $15 million in Series A funding. The round was led by FINTOP Capital and JAM FINTOP BankTech, and featured participation from Raido Capital Partners, Woodforest Financial Group, and Bankers Helping Bankers.

“Financial institutions are realizing significant and responsible growth by diversifying their deposit gathering and payment channels by decoupling from the core and distributing their products across new platforms,” Infinant CEO Riaz Syed said. “FINTOP’s and JAM FINTOP’s partnership is a strong market indicator of the solution fit for Infinant in the market and will allow us to continue to grow to meet the needs of financial institutions.”

Infinant offers Interlace: a cloud-based platform that empowers banks to launch and scale their digital and embedded banking solutions. Interlace gives banks and other financial institutions greater operational and regulatory control with a platform — owned by the bank — that allows them to launch their solutions independent of the core provider or a sidecar core. Infinant supports initiatives including launching digital banks in new markets, embedding financial products and services into business applications, delivering new solutions to small businesses and commercial partners through sub-accounting, and more.

John Philpott, FINTOP partner and member of JAM FINTOP Banktech’s investment committee, credited Infinant’s embrace of what he called “a dramatic shift in the market and the approach to embedded banking and banking-as-a-service.” Noting that this new growth opportunity comes with greater oversight requirements for banks, Philpott praised the company for “meeting this need to provide banks with a platform that allows them to scale their programs while aligning to the evolving regulatory landscape.”

Infinant will use the capital to expand its product offering which currently includes Infinant’s Interlace Console for customer and account management, Settlement Ops for ledger and reconciliation management, Payments Hub for centralized payments for ACH, wire, and FedNow, as well as the company’s Card Platform that provides card issuance and processing directly to Visa DPS.

Headquartered in Charlotte, North Carolina, and founded in 2020, Infinant came to the attention of Finovate audiences courtesy of FinovateFall 2024. Since then, the company has forged partnerships with Missouri-based First Bank of the Lake and, most recently, with North Texas-based Legend Bank. Both financial institutions will deploy Infinant’s Interlace platform to enhance their growth strategies.

“Infinant’s deep experience in banking technology and their advanced platform tailored to bankers were key factors in our decision to select them as our partner,” Legend Bank Fintech Strategic Partnerships Lead John Michael Davis said. “The Interlace platform is flexible and adaptive to a wide variety of business models, yet also minimizes the technical burden upon us as a bank.”


Photo by Danny George

Uptiq.AI Acquires Data Integration Company UpSwot 

Uptiq.AI Acquires Data Integration Company UpSwot 
  • Enterprise AI platform Uptiq.AI has acquired data integration startup UpSwot to enhance its AI Workbench capabilities and expand its applications for banks, fintechs, and wealth management firms.
  • Uptiq.AI will use UpSwot’s Financial Data Gateway, which integrates data from accounting, payroll, and CRM tools, enabling financial institutions to gain actionable insights and offer tailored recommendations to their commercial clients.
  • By combining AI-driven insights with data integration, the partnership empowers financial institutions to optimize operations, improve client engagement, and deliver more personalized services.

Enterprise AI platform for financial services Uptiq.AI made its first acquisition this week. The Texas-based company bought up data integration startup UpSwot.

While the terms of the deal were not disclosed, Uptiq.AI expects the purchase will help it deliver more applications tailored to serve a range of financial services, including wealth management firms, banks, credit unions, fintechs, and non-bank organizations.

UpSwot was founded in 2019 to bring banks actionable insights derived from their commercial clients’ data. The company leverages data from its Financial Data Gateway, which integrates with third-party SaaS software across key categories like Accounting, Banking, Payroll, ERP, and CRM. UpSwot uses the data to offer banks insights into trends and performance across their business customers, monitoring churn and engagement to drive more loyalty. UpSwot can simultaneously use the data to enable banks to offer their commercial clients recommendations on data-informed business decisions. The company demoed at FinovateSpring last year.

Uptiq.AI CEO Snehal Fulzele called the acquisition a “game-changer,” adding, “With UpSwot’s advanced Financial Data Gateway, we can unlock the full potential of our AI Workbench. This allows us to rapidly bring innovative AI applications to financial services organizations, enabling them to harness the power of their data like never before. Together, we’re setting a new standard for what Enterprise AI can achieve in financial services.”

As a result of the agreement, UpSwot’s Financial Data Gateway will power Uptiq.AI’s AI Workbench, which will allow banks to leverage structured and unstructured data for a variety of use cases. Uptiq.AI’s agents will be able to embed data from the wide variety of sources that Financial Data Gateway uses, which will help it differentiate itself from other agent developer platforms.

“Uptiq.AI and UpSwot share a commitment to driving meaningful innovation in financial services,” said UpSwot CEO Dmitry Norenko. “Joining Uptiq.AI will enable us to expand our reach and further amplify the impact of our data integration technology. Together, we are redefining how financial institutions can use AI to deliver exceptional value to their clients.”

Founded in 2022 as Cion Digital, Uptiq.AI helps banks optimize their operations and build valuable customer experiences. The Texas-based company, which has raised $32 million, was founded by Snehal Fulzele. Fulzele co-founded Cloud Lending Solutions in 2012 and led the company as CEO until he sold it to Q2 in 2018. Today, Uptiq.AI serves more than 350 clients across wealth management, banks, fintechs, and brokers. Uptiq.AI demoed at FinovateSpring 2022 under its former name, Cion Digital.


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interface.ai: Fighting Deepfakes, Training Bots, and Raising Capital

interface.ai: Fighting Deepfakes, Training Bots, and Raising Capital

Agentic AI solutions provider for community banks and credit unions, interface.ai, has introduced a pair of new tools to help fight deepfake fraud. The company has launched two flagship products — device biometric authentication and Generative AI (GenAI) bot training — designed to help financial institutions defend themselves and their customers from fraud and unauthorized access.

interface.ai’s device biometrics solution uses device-based fingerprint and facial recognition technology to authenticate users over voice and chat AI. The new technology builds on the company’s risk-based, multi-factor authentication system, combining device and voice biometrics, AI-driven analysis, and caller anti-spoofing to protect users against evolving fraud threats while minimizing friction.

“Security in financial services demands constant innovation,” interface.ai CEO Srinivas Njay said. “With device biometrics, we are not just offering a new authentication method — we are enhancing our already formidable security framework, offering financial institutions the perfect balance of frictionless access and robust protection.”

interface.ai also unveiled a new, proprietary GenAI capability that enhances the speed of training highly capable AI-powered bots. Training AI bots typically involves manual scripts that delineate every question and response. This process is time-consuming and inefficient, insofar as much of the information a bot will provide already exists on the company’s website or within other readily available company resources. Instead, interface.ai’s new offering directs the AI to the company’s content where it automatically learns from the data and is able to provide accurate responses to customers on day one. Further, the AI bots continuously scan company content for updates to ensure that responses are accurate and current, all without requiring manual intervention.

“Our latest Generative AI capability provides a game-changing solution for financial institutions looking to scale their AI capabilities quickly and effectively,” Njay said. “By streamlining the chatbot training process, we are empowering banks and credit unions to harness the full potential of AI at a fraction of the cost and effort, while providing a more dynamic, conversational experience that resolves more queries.”

interface.ai won Best of Show in its Finovate debut at our all-digital conference, FinovateWest 2020. The company most recently demoed its technology at FinovateFall 2023, introducing Sphere, interface.ai’s GenAI-powered, multimodal, ChatGPT-like AI assistant for financial institutions. The solution is available in two iterations: Sphere for Customers and Sphere for Employees. The former replaces online mobile banking with an AI assistant that provides intelligent guidance and personalized assistance. The latter replaces up to 15 applications typically managed by frontline staff, boosting efficiency by 10x.

interface.ai’s latest launches are part of the company’s fall 2024 product release, which also features an expansion of its biometric consent options now offering integrations with DocuSign, IMM eSign, and Acrobat Sign. interface.ai also announced enhancements to its platform’s content organization that improve both efficiency and ease of use. This includes support for direct synchronization with SharePoint.

In other recent big news for the company, interface.ai secured $30 million in funding last month in a round led by Avataar Venture Partners. The first major investment for the bootstrapped-since-inception firm, the funding makes interface.ai “the most valuable AI company in banking” the company noted in a statement.

“This funding will allow us to accelerate the transformation of self-service in banking through agentic AI, delivering unified and hyper-personalized experiences that empower financial institutions’ customers and employees,” Njay said. “Our AI agents don’t just react — they anticipate needs, providing tailored advice and autonomously guide individuals toward long-term financial wellness.”

Headquartered in Covina, California, interface.ai was founded in 2019.


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Collabria Financial Services Taps Trulioo for Digital Identity Verification

Collabria Financial Services Taps Trulioo for Digital Identity Verification

Credit union credit card issuer Collabria Financial Services has teamed up with digital identity verification fintech Trulioo. The Canada-based card issuer will leverage Trulioo to streamline the verification process for new cardholders.

With Trulioo’s verification capabilities, Collabria will enhance its ability to provide fast, compliant, and automated onboarding experiences. Trulioo will fully automate Collabria’s Know Your Business (KYB) review process, complementing its existing Know Your Client (KYC) workflows.

This is particularly impactful given Collabria’s vast reach, serving 98% of Canadian credit unions, which means the benefits of this partnership will extend to millions of credit union members

“The partnership with Trulioo marks a pivotal step forward in enhancing our security measures, while delivering a more streamlined, customer-centric process,” said Collabria CEO Jean-Marc Handfield. “With their cutting-edge technology, we’re elevating our measures against fraud and ensuring a faster and most importantly, safer, more secure experience for our cardholders.”

Trulioo helps organizations verify over 5 billion people by providing real-time verification for a range of identification documents and business entities. Its platform supports more than 13,000 ID documents and 700 million business entities across 195 countries. Additionally, Trulioo conducts checks against over 6,000 watchlists to ensure comprehensive verification.

“At Trulioo, our focus is on providing industry-leading solutions that meet the evolving needs of the payments industry,” said Trulioo CEO Steve Munford. “By combining our intelligent technology with Collabria’s expertise, we’re confident in our ability to enhance their verification processes, improve onboarding outcomes, and open windows of possibilities for their partners and members.”

Earlier this year, Trulioo partnered with Mastercard to integrate Mastercard’s identity solutions into its Person Match and Risk Intelligence products. This collaboration provides Trulioo with access to identity and risk scores through a customizable, user-friendly dashboard, expanding its offerings beyond API-based products and further streamlining its onboarding processes.

Headquartered in Canada and founded in 2011, Trulioo has raised $475 million. The company has demoed at 10 Finovate events, most recently showcasing its identity platform at FinovateEurope 2023.


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Wise to Power Cross-Border Payments for Standard Chartered

Wise to Power Cross-Border Payments for Standard Chartered

Global bank Standard Chartered unveiled this week that it has teamed up with cross-border payments fintech Wise (formerly TransferWise). The bank has selected Wise Platform, Wise’s global payments infrastructure for banks, to power international payments for SC Remit, Standard Chartered’s cross-border payment service.

Wise will facilitate fund transfers for SC Remit customers in Asia and the Middle East. Users will be able to send money in 21 currencies– including USD, CAD, EUR, GBP, SGD, HKD, and JPY. Wise will send the funds in seconds using its transparent, low-fee pricing model.

“We’re continually improving how we deliver exceptional banking experiences for our clients,” said Standard Chartered Global Head, Wealth Solutions, Deposits and Mortgages, and Chief Client Officer Samir Subberwal. “We chose to partner with Wise Platform due to their extensive currency coverage and stellar cross-border payments experience they are known for. This collaboration is a key step in enhancing our international payment services as we offer an even more seamless, faster, and efficient digital global payments experience to our clients.”

Standard Chartered said that the service will be available for SC Remit customers “in the coming quarters.” The bank also plans to expand the service to include more currencies, as well as into more markets.

Wise has been facilitating cross-border money transfers since it was founded in 2011. Today, in addition to its transparent, direct-to-consumer money transfer capabilities, Wise also offers a multi-currency account that allows users to save and hold funds in 50 different currencies, and send and receive money in 22 currencies. Wise holds more than 65 payment licenses, as well as six direct connections to payment systems.

Wise Platform, the infrastructure that Standard Chartered is leveraging, offers an API that allows banks and fintechs to embed cross-border payments capabilities into their existing website or app, allowing their customers to transfer 40+ currencies in 160+ countries. The majority (63%) of Wise’s cross-border payments are completed in under 20 seconds, while 95% take less than 24 hours. The U.K.-based company processes $154 billion (£118 billion) annually. Among Wise Platform’s customers are Monzo, N26, deel, and Shinhan Bank.

The topic of cross-border payments has accelerated in recent months, with traditional financial institutions and fintechs recognizing the need to compete by offering low-cost, rapid transactions across the globe. The rise of e-commerce, combined with new needs to pay remote workers, has led to a refreshed demand for cheaper, faster international payments. Today’s digital world has prompted consumers and businesses to expect speed and transparency when transacting, and banks are under new pressure to modernize their cross-border payment services to meet those needs.

Another factor that has brought cross-border transactions into the spotlight this year is the rise in stablecoin usage. As stablecoins become more mainstream and integrated into traditional payments infrastructure, they offer an international funds transfer solution that combines speed, cost-effectiveness, and digital accessibility.

Wise, however, currently does not use stablecoins and has not implemented blockchain technology into its operations. Instead, Wise has established a highly efficient, transparent, and compliant platform that meets compliance standards worldwide. It is unlikely that Wise will seek to leverage stablecoins any time soon, though, as adding stablecoins to its strategy could introduce new regulatory and operational complexities, which could potentially outweigh any benefits.


Photo courtesy Standard Chartered