Sumsub Partners with Fireblocks to Ensure Travel Rule Compliance

Sumsub Partners with Fireblocks to Ensure Travel Rule Compliance

Compliance and fraud prevention platform Sumsub has teamed up with digital asset infrastructure solutions provider Fireblocks to provide Travel Rule compliance.

The Travel Rule is a regulation mandated by the Financial Action Task Force (FATF) designed to fight money laundering and terrorist financing. The rule requires financial institutions and Virtual Asset Service Providers (VASPs) to share specific information about the sender and receiver of funds during certain transactions. Enacted to defend traditional financial transactions from money laundering and terrorist financing, the rule has been extended to cover cryptocurrencies and digital assets.

Courtesy of the partnership, Sumsub’s Travel Rule solution will be natively integrated into the Fireblocks platform. This will provide both financial institutions and VASPs with real-time, automated, and dynamic verification for virtual asset transactions. Fireblocks users will benefit from complete control over compliance workflows, enabling them to customize these workflows to fit their preferred risk profiles. The integration features automated and encrypted Travel Rule data exchange between VASPs, supporting faster and more secure stablecoin payments.

“We’re excited to partner with Fireblocks to bring native Travel Rule compliance directly into one of the world’s leading digital asset infrastructure platforms,” the company noted on its X page. “Together we’re setting a new standard for Travel Rule compliance—secure, automated, and designed for scale—helping businesses power faster, safer, and fully compliant stablecoin payments.”

The Sumsub/Fireblocks partnership comes at a time of increased interest in stablecoins, with stablecoin volumes nearing $1 trillion per month in 2025, twice the levels of the previous year. The rise of stablecoins has put pressure on the fragmented settlement rails and compliance workflows of VASPs and other financial institutions. Further, evolving regulations—from MiCA in the European Union to the latest moves from the FATF—are driving firms to improve their ability to manage financial risks associated with virtual assets, including both implementation and operationalization of the Travel Rule.

“As digital asset payments and stablecoin adoption accelerate, our customers need compliance solutions that are robust and operationally seamless,” Fireblocks SVP of Corporate Development & Partnerships Adam Levine said. “By integrating Sumsub’s Travel Rule solution directly into the Fireblocks platform, we’re giving institutions the flexibility to meet global regulatory requirements while maintaining efficient, streamlined transaction workflows.”

Per the partnership, Fireblocks will remain the hub for transaction processing. Sumsub will provide secure, real-time Travel Rule data exchange to enrich the transaction workflow, facilitating access to 1,800+ VASPs across top protocols including GTR, CODE, Sygna, the Sumsub protocol, and more. The data sharing between counterparties in virtual asset transfers is fully embedded in the Fireblocks platform to ensure scalable, friction-free compliance.

New York-based Fireblocks is a digital asset infrastructure company that helps organizations build, manage, and scale their businesses on the blockchain. The company streamlines stablecoin payments, settlement, custody, tokenization, and trading operations across a large ecosystem of banks, payment providers, stablecoin issuers, exchanges, and custodians. Fireblocks counts 2,200 organizations among its customers including Finovate alums like Worldpay and Revolut. The company secures more than $10 trillion in digital asset transactions across 100 blockchains.

Founded in 2015 and headquartered in London, Sumsub (“Sum & Substance”) made its Finovate debut at FinovateEurope 2020 in Berlin, Germany. At the conference, the company demonstrated its all-in-one technical and legal solution to help firms meet KYC/KYB/AML requirements. The company’s technology helps accelerate verification, reduce costs, and detect fraud, and is used by more than 4,000 companies around the world. Andrew Sever is company Co-Founder and CEO.


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Fiserv Brings BNPL Capabilities to Debit Cards with Affirm

Fiserv Brings BNPL Capabilities to Debit Cards with Affirm
  • Fiserv and Affirm are bringing BNPL to debit cards, enabling banks and credit unions to offer pay-over-time capabilities through existing debit programs without building new lending infrastructure.
  • Offering BNPL with bank-issued debit cards shifts installment lending from the merchant checkout to bank-owned channels, allowing financial institutions to retain customer relationships, data, and engagement within their own apps and card programs.
  • The model positions banks as the primary gateway for flexible payments, placing BNPL distribution within core payments infrastructure.

Core banking platform and payments player Fiserv is bringing buy now, pay later (BNPL) capabilities to its debit cards.

The Wisconsin-based company is collaborating with Affirm to bring pay-over-time capabilities to its debit card programs, empowering Fiserv clients, including community banks and credit unions, to offer their end customers flexible payment options without having to build new lending products.

According to Fiserv, the move is designed to help smaller financial institutions compete more effectively while keeping customer relationships anchored to their own debit products. “Community and regional banks and credit unions want to meet evolving consumer expectations around greater flexibility in how they pay for purchases all the while building a strong relationship with their primary financial institution,” said Fiserv Head of Card Services Erik Wichita. “This partnership gives our clients a practical, scalable way to offer such payment flexibility through their existing debit products—helping them compete effectively, deepen customer and member relationships, and drive top-of-wallet engagement with their products.”

Today’s announcement comes four years after Affirm and Fiserv first teamed up, integrating Affirm’s Adaptive Checkout to Fiserv’s Carat global commerce hub. The move allowed merchants using Carat to offer BNPL to their shoppers.

Adding pay-over-time capabilities to debit cards instead of just offering the option at the point-of-sale moves the payment from a merchant-led experience to a bank-centric one. Instead of being offered only at checkout with participating retailers, debit-based BNPL allows shoppers to access installment payments across a wider range of purchases and merchants, using their preferred payment card. For banks and credit unions, this model retains the customer relationship, data, and engagement within their own debit programs and mobile apps.

Affirm, for its part, sees the partnership as a way to bring pay-over-time options directly into the primary banking relationship, rather than positioning BNPL as a standalone checkout experience. “Millions of consumers depend on their local financial institutions, including for their top-of-wallet debit cards,” said Affirm CRO Wayne Pommen. “By partnering with Fiserv, we’re helping these institutions offer transparent pay-over-time options so customers can get the flexibility they need from the banks and credit unions they already depend on, rather than having to look elsewhere. We’re excited to enable this co-branded offering for Fiserv’s partners, allowing them to natively offer Affirm’s flexible payments through their existing debit cards.”

Fiserv and Affirm are aiming to make an easy transition for banks by managing all of the technical aspects, including real-time underwriting, loan origination, and funding. As a further benefit, consumers can use Affirm anywhere their debit cards are accepted. Additionally, Affirm’s 420,000 merchant partners give cardholders access to custom financing offers.

The companies are enabling banks and credit unions to participate in BNPL economics without giving up customer ownership to third-party point-of-sale providers. This could reshape how flexible payments are delivered and position banks as the primary gateway for installment lending.

Fiserv has been involved in the payments space since it was founded in 1984. The company serves merchants, banks, and fintechs with payments tools, customer analytics, and fraud prevention technology. Fiserv is publicly listed on the NYSE under the ticker FI and has a market capitalization of $35.39 billion.


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Jet Bank and Backbase to Launch Albania’s First Digital-Only Bank

Jet Bank and Backbase to Launch Albania’s First Digital-Only Bank

A strategic partnership between Jet Bank and banking platform Backbase will power the launch of Albania’s first digital-only bank. A greenfield digital bank able to leverage modern, enabling technologies, Jet Bank chose Backbase to serve as its digital engagement layer, orchestrating customer interactions across channels while integrating with core banking, card processing, and third-party services.

“Our ambition is to set a new standard for digital banking in Albania by building a bank that feels intuitive, reliable, and relevant in everyday use,” Jet Bank CEO Fatbardha Rino said. “This partnership with Backbase gives us the digital foundation to launch quickly while maintaining the trust and discipline expected from a licensed bank. We’re not just launching an app—we’re building a platform that can continuously evolve with our customers.”

So far, the collaboration between Backbase and Jet Bank has enabled the institution to transition from setup to User Acceptance Testing in three months, and gain full operational capability as a licensed digital bank within six months. The platform also supports monthly product releases, enabling Jet Bank to launch new products and services based on actual customer demand while ensuring uninterrupted customer journeys.

The solution provides end-to-end banking capabilities ranging from customer onboarding and lending to wealth management and intelligent assistance—all orchestrated via a single unified experience. Additionally, Jet Bank noted that Backbase’s marketplace-driven approach was a major reason why the institution sought out the collaboration. Specifically, the bank pointed to the ability to quickly launch new products and third-party services within a consistent digital experience, a critical capability for a digital bank.

“Jet Bank represents the future of digital banking—fast to market, built for continuous innovation, and designed around customer needs from day one,” Backbase Regional Vice President Robert Mihaljek said. “Their strategic choice to partner with a single, unified platform rather than assembling disconnected channels demonstrates the discipline required to build a truly scalable digital bank. We’re proud to support their vision and help them bring world-class digital banking to Albania.”

A Finovate alum since 2009, Backbase is a four-time Finovate Best of Show award winner, most recently securing top honors at FinovateEurope 2018. Founded in 2003 and headquartered in Amsterdam, Backbase offers an AI-powered banking platform that unifies all servicing and sales journeys into an integrated suite. Backbase’s technology enables banks to modernize operations across retail, SME, commercial, and private banking, as well as wealth management. More than 150 financial institutions around the world use Backbase’s solutions and services.

This week’s collaboration is not the first between Backbase and an Albanian bank. Last spring, Backbase announced that Albania’s Tirana Bank would deploy Backbase’s Engagement Banking Platform to power its digital transformation. The five-year strategic partnership will enhance Tirana Bank’s suite of solutions including new capabilities for web and mobile banking, digital lending, and other services.

Founded in 1996 as the first bank in Albania launched entirely with private capital, Tirana Bank surpassed total assets of €1.5 billion ($1.6 billion) in 2024. The institution is located in Tirana, Albania’s capital city with an estimated 542,730 residents—more than 800,000 in the greater metropolitan area.


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Nationwide Selects Moneyhub for Consumer Spending Insights

Nationwide Selects Moneyhub for Consumer Spending Insights
  • Nationwide has selected Moneyhub to enrich and categorize card and direct debit transaction data using AI-driven analysis.
  • The partnership enables deeper transaction-level insights that support better personal finance management for customers, alongside improved fraud detection, risk monitoring, and personalization for Nationwide.
  • The deal highlights how transaction data is becoming a strategic differentiator for banks competing on insight-led products and customer experience.

UK financial services company Nationwide has selected open data platform Moneyhub to help categorize, enrich, and better understand consumer transaction data.

Nationwide will leverage Moneyhub’s AI-driven Categorization and Enrichment engine to analyze consumer transactions made on cards and with direct debits. The transaction analysis will allow Nationwide to see details such as contact and location data for the website or store where the purchase was made.

This deep understanding of transaction details will benefit both customers as well as Nationwide. The additional data will help customers better manage their personal finances and quickly identify fraudulent transactions. For Nationwide, the granular insights support more accurate transaction categorization, improved risk detection, and the ability to deliver more personalized products and services. By working with Moneyhub, Nationwide is positioning itself to turn raw transaction data into actionable insights that can power smarter products, clearer customer experiences, and more proactive financial support.

“At Nationwide our tech teams work to deliver fairer, more rewarding, and more convenient banking, so selecting the right partners is crucial, to make sure we’re giving our customers the best experience possible,” said Nationwide Chief Data and Analytics Officer Sri Kanisapakkam. “Moneyhub’s AI-driven tech will help enrich the data we’re giving back to our customers and set us up for success with even more personalized products and services in the future.”

Moneyhub was founded in 2014 and offers personal finance technology tools, open data APIs, decisioning solutions, and payments capabilities. Its platform is designed to empower financial institutions, employers, and technology providers to deliver more tailored financial experiences through real-time data access and intelligent analysis. Regulated by the FCA, Moneyhub’s infrastructure supports a wide range of use cases, including budgeting tools, affordability assessments, wealth insights, and financial wellness programs.

“Moneyhub exists to help our financial services clients build services that improve their customers’ digital experience and deliver better financial outcomes,” said Moneyhub CEO Alastair McGill. “Presenting retail customers with a fine-grained understanding of their income and expenditure is an essential part of this journey, so we’re delighted that Nationwide selected our Categorization and Enrichment engine. We look forward to working with Nationwide as they continue to further enhance their customer engagement.”

Across the globe, transaction data is becoming a strategic asset for banks. As competition heats up in the traditional banking space, financial institutions face growing pressure to improve personalization, fraud prevention, and customer trust. Fortunately, the broad availability of AI tools combined with open banking regulations such as PSD2 make it easier than ever for firms to gain insights from transactions.

Moneyhub demoed its enterprise platform at FinovateEurope 2017. Last year, the company formed a partnership with Lloyds, deepened ties with Experian, and appointed a new CEO.


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Cobalt Credit Union Teams Up with Eltropy to Deploy AI Voice

Cobalt Credit Union Teams Up with Eltropy to Deploy AI Voice

Eltropy, an AI-powered conversations platform for community financial institutions (CFIs), announced this week that Nebraska-based Cobalt Credit Union has deployed its Eltropy AI Voice solution. This has enabled the credit union to secure an 83% session containment rate while maintaining high member satisfaction.

Session containment rates refer to the percentage of customer interactions that are successfully resolved by the AI without the participation of a human agent. Typically, these rates range between 60% and 80%, and are lower than those for text-based systems due to the greater complexity of voice-based AI systems and the nuances of natural language processing (NLP) in spoken conversations. For Cobalt to achieve session containment rates exceeding 80% with its voice-based system is a significant achievement.

“From day one, our AI-powered contact center assistant, Coby, has delivered measurable results and positive feedback from both members and staff,” Cobalt Credit Union VP of Digital Banking Chasmine McIntosh said. “What Coby does is handle routine inquiries 24/7, which frees up our team to focus on the complex situations where members really need that human touch. We consider him a vital member of our contact center team, handling high volume with empathy and accuracy.”

Formerly SAC Federal Credit Union, Cobalt CU is no stranger to AI-enabled technology. The institution implemented its first AI agent in August 2024: an intent-based system that ran alongside the credit union’s new digital banking platform. Before the end of the year, Cobalt CU had added generative AI capabilities to enable its contact center assistant, Coby, to respond to an even broader range of queries. The implementation of AI Voice represents the completion of Cobalt CU’s multi-channel AI strategy, enabling members to engage with the institution via the channel of their choice.

“The key to effective AI Voice is that it goes beyond just understanding member requests—it takes action,” Eltropy VP of Product, AI, Saahil Kamath said. “Members calling to check balances or transfer funds don’t want to work through phone menus and hold times. Our AI handles authentication conversationally, processes transactions in real-time, and provides confirmation—maintaining a natural, human-like interaction throughout. Cobalt members are experiencing this firsthand.”

Founded in 1946 as SAC Federal Credit Union, the institution rebranded as Cobalt Credit Union in 2018. Cobalt CU is headquartered in Papillion, Nebraska—part of the Omaha metropolitan area—and has more than 20 branches serving approximately 120,000 members throughout Nebraska and Iowa. The credit union has $1.3 billion in assets under management. Robin Larsen is President and CEO.

A Finovate alum since 2017, Eltropy most recently demoed its technology at FinovateFall 2022 in New York. Headquartered in Santa Clara, California, Eltropy offers a unified conversations platform that enables more than 700 credit unions and community banks to transform the member and customer experience. With more than 40 use cases ranging from straightforward 1:1 texting and video banking to appointment and lobby management, Eltropy integrates AI at every step to automate processes and streamline complexity. Financial institutions using Eltropy’s technology have seen reductions in delinquency and fraud rates, as well as up to a 20% acceleration in lending processes.


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Coinbase Bridges TradFi, DeFi Gap; Empowers Retail, Institutional Clients

Coinbase Bridges TradFi, DeFi Gap; Empowers Retail, Institutional Clients

As interest in digital assets and decentralized finance grows among both retail and institutional users, offering a platform that caters to both communities is a major point of differentiation for companies in the DeFi space. Further, companies that provide services that bridge the gap between traditional finance (TradFi) and decentralized finance will be best positioned to serve those retail and institutional users who increasingly need to efficiently manage both traditional and digital assets.

This context helps understand two recent announcements from digital asset platform Coinbase. First, this week, the company announced that it had selected Chainlink CCIP as the exclusive bridging solution for its Coinbase Wrapped Assets. “We chose Chainlink because they are an industry leader for cross-chain connectivity,” Coinbase Senior Director, Product Management, Josh Leavitt said. “Their infrastructure provides a reliable means to expand Coinbase Wrapped Asset offerings.”

A leading oracle platform, Chainlink connects blockchain-based smart contracts with real-world, external data, events, and systems. Integrated with numerous blockchains—including Ethereum, Binance Smart Chain, Avalanche, and more—Chainlink powers thousands of decentralized applications and protocols across DeFi, NFT, and enterprise use cases. The company’s CCIP leverages the same decentralized oracle networks that secure more than 70% of DeFi around the world, and has enabled more than $27 trillion in transaction volume.

Coinbase Wrapped Assets are tokenized versions of cryptocurrencies issued and managed by Coinbase. A 1:1 equivalent of the underlying digital asset, Coinbase Wrapped Assets are built to operate on a blockchain other than its native blockchain. For example, a Coinbase Wrapped Bitcoin can be used on a blockchain, such as Ethereum, that does not natively support Bitcoin.

Coinbase Wrapped Assets include cbBTC, cbETH, cbDOGE, cbLTC, cbADA, and cbXRP. Combined, they have a market capitalization of $7 billion. In partnering with Chainlink, Coinbase will use Chainlink CCIP to provide a foundation for bridging Coinbase Wrapped Assets across and beyond ecosystems.

“CCIP was selected by Coinbase for their cross-chain needs due to CCIP’s security and reliability,” Chainlink Head of Strategic Initiatives William Reilly said. “As the leading publicly-listed firm for digital assets, Coinbase takes security and reliability for their products seriously. I am excited about accelerating the growth of Coinbase’s wrapped assets and look forward to helping bring global finance onchain.”

Coinbase’s partnership announcement with Chainlink comes just days after the company reported that it was expanding its institutional collaboration on digital assets with international banking group Standard Chartered. “By leveraging Standard Chartered’s global banking expertise and Coinbase’s leadership in the digital asset space, we are creating a secure and seamless framework for institutions to access and manage digital assets with confidence,” Coinbase Institutional Co-CEO Brett Tejpaul said. “Together, we are driving the evolution of the financial ecosystem and enabling institutions to unlock new opportunities in this rapidly growing market.”

The partnership builds on an existing relationship between the two firms in which Standard Chartered provides banking connectivity to facilitate real-time SGD transfers for Coinbase customers. Standard Chartered has a reputation as a “pro-crypto” financial institution that was among the first major global banks to offer deliverable crypto trading for institutional clients. In addition to its collaboration with Coinbase, the bank has also partnered with crypto platform Crypto.com to enable users in 90+ countries to deposit and withdraw in major currencies through Crypto.com’s app.

Founded in 2012, Coinbase made its Finovate debut at FinovateSpring 2014. Today, the company has $516 billion in assets on its platform and facilitates $295 billion in quarterly trading volume. Co-Founder Brian Armstrong is Chief Executive Officer.

Coinbase also recently published its State of Crypto Q4 2025 report: “Younger investors are rewriting the investing playbook.” The cross-generational report surveyed 4,350 US adults, including 2,005 with investment accounts, on their thoughts about the financial markets and what role digital assets played in their own investing strategies.


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eToro Brings Stock Lending to the UK

eToro Brings Stock Lending to the UK

Social trading and investment network eToro unveiled that it will begin rolling out its stock lending program in the UK. The capability, which is available in Europe and the UK, enables eligible users to lend out their stocks.

Stock lending isn’t new. In fact, it has long been a passive revenue generator for large brokers and hedge funds. Bringing this capability to an alternative platform like eToro gives the fintech a competitive edge as it brings more transparent, value-added services to the retail trading market. As investor expectations increase, platforms that provide passive-income engines, improved liquidity, and greater control over their portfolios may gain more interest in an ever-crowded market.

Facilitating the launch are global financial services company BNY and stock lending program EquiLend. Under these partnerships, BNY is acting as custodian and clearing provider, while EquiLend identifies borrowers and facilitates the lending process. eToro anticipates that the new program will allow its investors to put their portfolios to work while retaining their investments.

As with most stock lending programs, borrowers post collateral, and investors can still sell their positions at any time. By partnering with institutions such as BNY and EquiLend, eToro aims to ensure operational safeguards that offer retail users institutional-grade risk management.

“Launching stock lending in the UK is a key step in our mission to make passive income opportunities available to every investor,” said eToro VP of Execution Services Yossi Brandes. “With the ability to lend not just US but also global stocks, we are maximizing the potential for our clients to generate additional revenues, and this rollout sets the stage for further expansion into new markets.” 

Launching in the UK expands eToro’s partnership with BNY, which it leverages for clearing and custody services for its stock and ETF offering across 19 global exchanges.

“We are delighted to extend our relationship with eToro, delivering an integrated solution encompassing clearing, settlement, custody, foreign exchange and cash management to UK investors,” said BNY Executive Platform Owner of Global Clearing Victor O’Laughlen. “By combining the capabilities of eToro and EquiLend with the scale and deep expertise of BNY’s leading Global Clearing platform, this initiative aims to equip retail investors with an institutional-grade solution to support their investing journey.”

Israel-based eToro said that the move marks the next step in the company’s plan to expand stock lending access to retail investors worldwide.

For eToro, today’s launch is more than a feature. The expansion is a signal of the company’s strategic move into deeper monetization and institutional-grade services. Leveraging BNY’s clearing and custody infrastructure places eToro closer to the operational standards of traditional brokers while maintaining its core social-trading product. Adding features like these in partnerships with traditional financial institutions could help eToro attract more sophisticated retail investors looking for passive-income tools and greater flexibility.

Founded in 2007, eToro has since raised $693 million in funding. With more than 35 million registered users and investors on its trading and investing platform, the company offers trading and investing tools that are more accessible and collaborative. eToro launched in the US market in 2019, entering a space where Robinhood had already established a six-year presence.

eToro began 2025 with its public debut in May. The company is now listed on Nasdaq Global Select Market under the ticker ETOR. eToro has a current market capitalization of $3.5 billion.


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ID-Pal Acquires KYB Specialist, NorthRow

ID-Pal Acquires KYB Specialist, NorthRow

ID-Pal’s strategic acquisition of NorthRow, a specialist in compliance solutions, will enhance the Irish company’s compliance intelligence for Know Your Business (KYB), Know Your Customer (KYC), and Anti-Money Laundering (AML) operations. The move will combine ID-Pal’s AI-powered verification platform with NorthRow’s expertise in KYB and business due diligence, enabling ID-Pal to offer a single solution for ensuring one perpetual risk view for both individuals and organizations.

Terms of the transaction were not disclosed, but post-acquisition, NorthRow’s services and operations will operate without interruption under ID-Pal. The acquisition comes at a time when new regulations in the UK, and the US Corporate Transparency Act, are putting pressure on compliance teams and making strategies like continuous KYC, AML, and KYB monitoring essential features.

In a statement on the company’s website, ID-Pal Founder and CEO Colum Lyons put the acquisition in the context of his own firm’s founding. “Alongside co-founders James O’Toole and Robert O’Farrell, ID-Pal was created to support businesses with accurate identity verification built on privacy preservation,” Lyons said. “As the financial services space becomes more regulated, and with AI-driven document fraud becoming the biggest threat our industry has faced, it is essential that businesses have a unified view of the risks ahead and how to manage them. Our acquisition of NorthRow allows ID-Pal to unify this process with one comprehensive platform that defends businesses against fraud at every entry point and avoids noncompliance fines.”

The acquisition builds on ID-Pal’s identity verification tools, adding native end-to-end KYB checks to provide continuous monitoring of changes in a business’s status, structure, or directors. The deal also helps ID-Pal deliver on its goal of providing scalable, AI-powered solutions that can tackle ever-evolving compliance challenges. NorthRow’s technology will help companies adapt to regulatory changes worldwide by providing real-time data on companies, from ownership structure to financial health.

ID-Pal will also benefit from expanding its portfolio with major financial services companies such as Caxton, Equifax, and Hargreaves Lansdown. Caxton COO Alana Parsons praised the strategic acquisition for creating “a powerful platform for the future.” Parsons added, “We’re excited to start working with ID-Pal and to benefit from the innovation in KYC and KYB risk intelligence that this partnership will deliver.”

ID-Pal most recently demoed its technology at FinovateFall 2025 in New York. At the conference, the company showed how its ID-Detect solution provides an additional layer of verification designed to detect evidence of document fraud. ID-Detect is a standard feature of ID-Pal’s identity verification, helping businesses deal with the growing challenge of AI-generated fake identification cards and other documents. ID-Pal’s technology is used in more than 250 jurisdictions, covering more than 16,000 document types and accessing 400+ trusted data sources.


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Union Coop Chooses MoEngage as Customer Data and Engagement Partner

Union Coop Chooses MoEngage as Customer Data and Engagement Partner

Insights-led customer engagement platform MoEngage helps marketers and product owners leverage AI-powered automation and optimization to enable hyper-personalization at scale. Effective across multiple channels including mobile and web push, email, SMS, on-site and in-app messaging, cards, and more, MoEngage empowers brands to analyze customer behavior and engage consumers through highly personalized communication.

This is what UAE-based Union Coop sought when it selected the San Francisco, California-based company as its customer data and engagement partner this week.

“Union Coop’s success is rooted in how we cater to our loyal member base,” Union Coop Chief Marketing Officer Sanjay Patney said. “To deliver on this promise and as we enhance our app-based Tamayaz loyalty program, we needed to move to a complete, all-in-one solution. We chose MoEngage for its powerful ability to unify our members’ data and orchestrate the beautifully designed, highly personalized campaigns our members deserve. This partnership is a key step in leapfrogging our digital strategy to boost engagement and reward our loyal, repeat shoppers.”

Headquartered in Dubai and founded in 1982, Union Coop is one of the largest consumer cooperatives in the UAE. Union Coop operates 28 hypermarket branches throughout Dubai and manages seven shopping malls in the emirate. Union Coop will use MoEngage’s Customer Data and Engagement Platform to unify member data from across multiple systems to provide a single, comprehensive view; orchestrate highly personalized, app-based journeys in real time; increase member engagement; and incentivize repeat shopping with personalized campaigns.

More than 1,350 international consumer brands—including Samsung, McAfee, and Deutsche Telekom—use MoEngage’s technology to boost campaign velocity, shorten time-to-market, optimize at scale, and reduce redundancy while ensuring both data security and privacy. MoEngage helps brands engage 20% of the world’s population a month, analyzing a trillion data points. The company made its Finovate debut at FinovateEurope 2022 in London.

MoEngage’s partnership news with Union Coop comes just days after the company announced that it had achieved Amazon Web Services (AWS) Financial Services ISV Partner Competency. The designation recognizes MoEngage’s industry expertise as well as its success in providing innovative engagement solutions for customers in banking, insurance, fintech, capital markets, and more.

“(This achievement) underscores our commitment to delivering industry-specific engagement solutions that help financial services providers build trust, drive loyalty, and unlock growth,” MoEngage Head of Strategic Alliances Sanjay Kupae said. “From hyper-personalized onboarding journeys to AI-driven retention strategies, we’re enabling banks and financial services to connect with customers in a secure, compliant, and intelligent way.”

MoEngage was founded in 2014. Raviteja Dodda is Co-Founder and CEO.


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Ripple Acquires Palisade to Bolster Crypto Custody Capabilities

Ripple Acquires Palisade to Bolster Crypto Custody Capabilities

Crypto solutions provider for businesses Ripple has announced its acquisition of digital asset wallet and custody company, Palisade. The move is designed to enhance Ripple’s custody capabilities—specifically, the company’s Ripple Custody offering—to better serve the needs of fintechs, corporates, and crypto-native companies. Terms of the transaction have not been disclosed.

Ripple Custody supports banks and other financial institutions looking for safe, secure ways to store digital assets, stablecoins, and Real World Assets (RWA). Palisade’s secure, fast, and scalable “wallet-as-a-service” technology will enable Ripple to serve a broader range of customers and use cases, especially those high-speed use cases for customers that require an out-of-the-box solution built for high-frequency transactions, on- and off-ramps, and payments.

Ripple Custody is currently being used by a number of tier-1 global institutions such as BBVA, DBS, and Societe Generale. The solution serves as a “vault” for institutional cryptocurrency holdings, supporting the management of multiple vaults and a complete view across assets and venues. Ripple Custody provides a tamper-proof audit trail and cryptographic approval process to ensure compliance.

“Secure digital asset custody unlocks the crypto economy and is the foundation that every blockchain-powered business stands on—that’s why it’s central to Ripple’s product strategy,” Ripple President Monica Long said. “Corporates are poised to drive the next massive wave of crypto adoption. Just as we’ve seen major banks go from observing to actively building in crypto, corporates are now entering the market, and they need trusted, licensed partners with out-of-the-box capabilities. The combination of Ripple’s bank-grade vault and Palisade’s fast, lightweight wallet makes Ripple Custody the end-to-end provider for every institutional need, from long-term storage to real-time global payments and treasury management.”

Palisade’s technology offers fast wallet provisioning, multi-chain support, and DeFi integration. The solution also features strong governance and security features, such as Multi-Party Computation (MPC) that divides wallet keys into key fractions or “shards,” and zero-trust architecture which mandates strict verification for all users and devices that are attempting to access the network. Per the acquisition, Palisade’s technology will also integrate directly into Ripple Payments, supporting use cases that require faster, more efficient responses. It will also provide the core infrastructure for subscription payments and collection capabilities.

“Joining Ripple marks a new chapter for Palisade,” the company noted on its LinkedIn page. “Our technology will become a cornerstone of Ripple’s next-generation wallet infrastructure, accelerating their Payments and Custody products while expanding market reach globally. This partnership combines our technology with Ripple’s enterprise network and scale, regulatory expertise, and established market presence.”

A Finovate alum since its debut at FinovateSpring 2013 (as OpenCoin), Ripple today boasts a global payments network with more than 300 customers across 40+ countries and six continents. The company’s payments, custody, and stablecoin solutions enable banks and financial institutions to simply and securely integrate blockchain and digital assets into their operations while remaining compliant. With payments settlement in three to five seconds, and more than a million custody wallets in circulation, Ripple provides 90% international FX market coverage.

Ripple’s acquisition announcement comes just days after the fintech reported the launch of digital asset spot prime brokerage capabilities for US customers via its Ripple Prime offering. The launch was made possible by Ripple’s acquisition of multi-asset prime brokerage, Hidden Road, earlier this year, and will enable Ripple’s US-based institutional clients to execute over-the-counter (OTC) spot transactions across a wide range of digital assets including XRP and RLUSD.

“The launch of OTC spot execution capabilities complements our existing suite of OTC and cleared derivatives services in digital assets and positions us to provide US institutions with a comprehensive offering to suit their trading strategies and needs,” Ripple Prime International CEO Michael Higgins said.

Founded in 2012, Ripple is headquartered in San Francisco, California. Brad Garlinghouse is CEO.


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Thredd Taps LoanPro for New Credit Offering

Thredd Taps LoanPro for New Credit Offering

Digital payment solutions company Thredd has teamed up with lending and credit platform LoanPro this week. The UK-based company will leverage LoanPro’s credit platform to underpin its new suite of credit solutions, which will allow it to deliver full-stack embedded issuing and processing capabilities.

Thredd was founded in 2007 and offers real-time card issuing and processing capabilities to help clients personalize and differentiate their credit offerings. Integrating LoanPro’s composable credit infrastructure into its offerings will help Thredd expand further into the credit and lending space, enabling clients to launch and manage credit programs with greater flexibility and speed.

Commenting on the partnership, Thredd CEO Jim McCarthy emphasized the growing importance of credit-led innovation in embedded finance. “Credit-based value propositions drive not only more opportunities for both B2B and B2C verticals, but also generate more revenue for issuers, fintechs, and enterprises,” said McCarthy. “LoanPro’s platform solves much of the inherent complexity in providing truly differentiated credit, allowing us to offer our clients the tools to build sticky, profitable credit products, while maintaining compliance and operational efficiency.”

Founded in 2016, LoanPro has helped 600+ lenders launch 2,000 unique credit programs, upgrading their borrower, agent, and back-office operations. The Utah-based company’s composable architecture, built on a modern lending core, allows lenders to enhance their origination, servicing, payments, and collections operations.

LoanPro Co-Founder and CEO Rhett Roberts said that the partnership combines the strengths of both companies to accelerate how credit products are designed and deployed. “There is a massive opportunity to launch credit products in the U.S. and globally in a way that truly meets consumers and businesses where they are,” Roberts said. “The future of finance is personalized. Thredd brings together the entire ecosystem needed to launch revolving credit products, and with LoanPro’s modern, composable platform, clients can personalize and differentiate their offerings at scale in a way that drives share of wallet. We’re proud to support Thredd’s vision for global credit innovation.”

The partnership highlights how embedded finance providers are converging around full-stack, credit-enabled platforms. As banks, non-banks, and fintechs continue to embed lending and credit capabilities into their platforms, partnerships like this one blur the lines between payment processing, issuing, and credit management. Teaming up with LoanPro will place Thredd at the intersection of modern card issuing and next-generation credit infrastructure.

LoanPro has participated in our developers conference, FinDEVr 2021, and demoed its loan management system at FinovateSpring 2021.


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Tavant Unveils AI-Powered Mortgage Origination Suite TOUCHLESS

Tavant Unveils AI-Powered Mortgage Origination Suite TOUCHLESS

Fintech solutions provider Tavant unveiled its TOUCHLESS AI Mortgage Origination Suite this week. The technology enables the end-to-end, AI transformation of the mortgage origination process from initial lead to funded loan. TOUCHLESS offers a full suite of modules to upgrade existing LOS and POS via Agentic AI assistants, AI-powered document analysis, AI-assisted underwriting, and an Agentic AI architecture that dynamically personalizes workflows, loan products, and programs. The result is a solution that enhances the borrower experience, boosts lead conversion, reduces origination costs, and compresses cycle times.

“TOUCHLESS now allows any lender to rapidly transition into the era of AI,” Tavant Head of TOUCHLESS Mohammad Rashid said. “The industry’s promise of seamless borrower experience and lower origination cost has often fallen short. The TOUCHLESS AI suite allows lenders to rapidly wrap their LOS and POS to unlock higher borrower satisfaction, increased loan volumes, and dramatically lower origination costs. It’s time for the industry to truly move forward and bring the full power of AI to borrowers and employees.”

TOUCHLESS leverages Tavant’s MAYA, an intelligent AI assistant that provides borrowers, loan officers, and underwriters with personalized, real-time support and feedback through the entire application process. MAYA helps guide borrowers through complicated questions, and notes when applicants hesitate in the process in order to step in and assist. MAYA explains the differences between mortgage products and programs and responds around the clock to leads from digital sources.

Combined with TOUCHLESS AI-powered document analysis, data consistency checks, automated conditions clearing, and Policy-as-Code underwriting, MAYA also helps boost underwriter productivity. Mortgage originators that have piloted the product have reported 12x gains in underwriter productivity, and reductions in overall operational costs of 60%.

“With the introduction of our Intelligent AI Assistant, MAYA is redefining the mortgage origination experience,” Rashid added. “MAYA is human-like and can address any questions and concerns borrowers have and deliver real-time personalized guidance throughout the application process, helping them navigate each step with clarity and confidence. This reduces application errors and abandonment rates, accelerates loan processing, and empowers borrowers and lenders alike with seamless, hyper-personalized support—ultimately saving time and lowering costs for everyone involved.”

Founded in 2000 and headquartered in Santa Clara, California, Tavant demoed its AI-powered loan origination technology at FinovateSpring 2025 in San Diego. At the conference, the company showed how generative AI, voice-enabled conversational AI, and advanced data security enable Tavant’s LO.ai to lower sales costs, increase lead conversion, and ensure regulatory compliance.

Tavant’s new product news comes just days after the company announced that it had earned a place in the top 100 of the 2025 IDC FinTech Rankings. This year marked the seventh consecutive time that Tavant has been highlighted by the IDC.

“Being recognized for the 7th consecutive year is humbling and reaffirms our relentless drive to push AI boundaries and deliver measurable outcomes for our clients,” Tavant President Hassan Rashid said.

Tavant’s technology powers one in three US mortgage loans, and enables 3.5 million lending applications and 33 million lending transactions. More broadly, the company offers technology solutions in a wide variety of industries beyond fintech, including manufacturing, agtech, and media. With customers in North America, Europe, and Asia, Tavant has users of its technology in more than 150 countries. Sarvesh Mahesh is CEO.


Photo by Tierra Mallorca on Unsplash