Finovate Alumni News– April 23, 2013

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  • Executive Magazine profiles TransferWise and talks Middle East expansion.
  • Reference Data Review takes a look at Fenergo’s efforts to make compliance easier and more efficient.
  • ACI Worldwide announces Universal Payments Platform.
  • TransferWise wins Estonia’s “Best E-Service” contest.
  • Joe Brancucci, CEO of GTE Financial joins Mortgage Harmony Advisory Board.
  • Keith Kelly, Mortgage Harmony CEO, awarded a Tech All-Star Award by Mortgage Banking Magazine. Check out Mortgage Harmony’s live demo at FinovateSpring.
  • Ping Identity named 2013 Top Workplace by The Denver Post for second consecutive year.
  • SecureKey named Top Growth Company in 2013 Branham300 list of Top 10 Growth Companies.
  • Global Security Services Company selects Kofax to automate accounts payable operations in Latin America. Check out Kofax at FinovateSpring.
  • ProfitStars wins 2013 Payments System Awards from NACHA – the Electronic Payments Association.
  • ACI Worldwide’s Architech Mobile Banking provides PFM, integrated bill payment and account-to-account transfers to iOS, Android smartphones.
  • Azimo wins SWIFT Innotribe challenge; advances to finals at Sibos 2013 in Dubai.
  • peerTransfer now serving more than 300 colleges and universities, has partnered with 48 new educational institutions during the first quarter of 2013.
  • Zooz closes $2 million Series A round led by XSeed Capital. See Zooz in action at FinovateSpring in May.
  • GeoComply and Locaid team up to bring geolocation services to mobile and Internet gaming industry. See Locaid demo at FinovateSpring in May.
  • Innov8social interviews Julia Streuli, head of communications for Bright Funds. Join Bright Funds in San Francisco for FinovateSpring.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

In Defense of Bank Branch Doubters

image Since I became an online banking proponent twenty years ago, literally betting my family’s future on it by starting Online Banking Report, I’ve been a bit pessimistic about the future of branch banking. My personal experiences both as a consumer, and small biz owner (one of the segments that supposedly needs the branch the most) have ranged from pleasant to mind-numbingly frustrating.

Yes, consumers like having branches around. Yes, consumers still go there to open checking accounts. And yes, consumers still value branch location when deciding where to bank. 

All those things are nice. And even the biggest branch bear recognizes that those are powerful positive attributes. And for the record, I’ve can’t recall anyone saying that branches will quickly disappear or "die" (at least not in the pre-Brett King era). Most of the doubters have simply said they expect branches to become less relevant over time (note 1).

My main problem has always revolved around the branch’s cost effectiveness. Sure, you open a few accounts every week at the branch, but what would happen if you had 50% fewer branches? Would you lose 50% of your new accounts? Or would 90% of those would-be-customers just go to one of your other branches or open via online/mobile (especially if you offered state-of-the-art online account opening technology). What’s the ROI of a branch network with 50% lower costs that opens just 5% fewer checking accounts? And could those cost savings be moved into efforts that more than made up for the 5% fewer accounts? 

There isn’t a single answer to that question. Some segments need the branch more than others. As Ron Shevlin pointed out two weeks ago, it depends on your strategy and execution.

But for the mass market, especially the next generation of parents, homeowners, and car buyers, the branch’s ROI (if it’s positive at all) will lag a similar investment made in alternative channels. Can I prove it? Nope, there are too many variables. It’s an exercise that must be carried out by each and every participant based on your market and strategies.

Bottom line: The bank branch will still be relevant for another few decades at least. But I’m willing to bet a copy of Bank 4.0 that the number of United States bank branches will fall at least 20,000 (20%) by 2020. Although, it’s not really about the number, it’s about reducing their overall cost. So if banks dramatically downsize the footprint, such as Wells Fargo’s new 1200 sq. footer in Washington DC, the total number of branches may stay at a relatively high level. 

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Note:
1. In my 2006 report, The Demise of the Branch, I called it a "40-year cycle," specifically projecting a 40% decline in number of U.S. branches by 2025, with total square feet falling by 55%.

Finovate Alumni News– April 22, 2013

  • Finovate-F-Logo.jpgBoulder Valley Credit Union introduces Tyfone Mobile Banking Financial Services.
  • Nerdwallet reviews Personal Capital.
  • Center for Financial Inclusion blog features Entreprenurial Finance Lab’s technology.
  • Payments News reports Blackhawk Network completes IPO.
  • Community Credit Union releases MoneyDesktop 4.0 to its members.
  • eToro helps new users to connect with people on OpenBook by unlocking their feed.
  • Newfination hosts Carl-Henrik Somp, Trustly COO, to discuss the startup’s service.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

StreetOwl Gamifies Driving to Improve Safety and Lower Insurance Premiums

imageDuring the past few years, I’ve unleashed two teenagers on the streets of Seattle (sorry). They are careful drivers, but they are very inexperienced. Both would rather hop on the bus, or let me drive, than navigate the congestion, curves, and freeways of Seattle. StreetOwl's RefuelMe app

The younger one is still in the permit stage, so he doesn’t have free rein quite yet. But once he becomes fully licensed, I’d love to get tangible feedback on his driving to make sure he continues to play it safe. And I bet our insurance company would like that info even more.

So, the smartphone-based auto-tracking systems seems like a win-win, at least for the parents and their insurance company. But San Francisco-based StreetOwl (note 2) has figured out a way to make it a win for the kids too. The company uses an age-old tactic: bribery.

Its RefuelMe iPhone app tracks driving behavior, earning points for proper speed, acceleration, braking and cornering (see below left). It’s a lot like the Fitbit exercise tracker, which I’ve become obsessed with quite fond of recently.

Young drivers earn awards established by their parents. In the example below right, you can see that the driver is about 1% of their way to earning a $25 Chevron card. Results are tracked both in app (parent and child versions) and at the RefuelMe desktop dashboard.

The company plans on keeping it free and is looking to partnerships with high schools and others to get it in the hands of more teens (and their parents).

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Analysis

While I think most parents see the value here, it’s also a difficult concept to monetize. There is a real education challenge to get trial, and an even harder problem of getting people to pay for it.

So the company has developed a version that is more tied into insurance savings, which has universal appeal. The idea is that the app can prove to the insurance company how super safe your driving habits are, then you can be rewarded with a lower price. And since Smart Owl is serving as a value-added matchmaker, they can be rewarded handsomely by the carrier (see last screenshot below).

Initially StreetOwl sees this a lead-gen program. But the startup is also in discussions with insurance companies about using the technology in place of dedicated hardware to power usage-based insurance. It could also be bundled with youth banking programs and/or PFMs as a value-add.

You can give RefuelMe a test run now. But the insurance lead-gen product is still in private beta and is expected to be released wider within a few months.   

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RefuelMe iPhone app (18 April 2013)
Left: scoring system                                          Right: Dashboard with rewards

StreetOwl safe driving algorithm     StreetOwl scoreboard app

StreetOwl website

StreetOwl website

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Notes:
1. Hat tip to Venture Beat
2. StreetOwl is currently raising $750,000 in seed capital through Angel List. Ofer Raz and Jason Hovey are co-founders.
3. For more on banks offering insurance, see our full report here (Dec 2011, subscription)

Rebirth Financial Unveils White-Label Crowdfunding Platform

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Rebirth Financial, the New Orleans-based crowdfunding platform that launched publicly earlier this year, recently unveiled its white-labeled platform.

The platform can be tailored to organizations that want to host their own customized crowdfunding platform. Features include:

  • Customized Admin pageRebirthplatform.jpg
    Allows organizations to internally approve projects, oversee traffic, view fundraising goal progress, and change website information.
  • Unlimited fundraiser pages
    These customizable pages support photos, videos, and blogs, can be integrated with social media, and come with IT support.
  • Secure lender panel
    The lender panel comes with search capability, a variety of payment options, and an anonymous lender option

The platform can be hosted in any currency and in any language.

Rebirth Financial demoed at FinovateFall 2011.

Arvest Bank Chooses IntelliResponse Virtual Agent

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Ensuring a smooth transition for recently acquired branches is part of the thinking behind Arvest Bank’s decision to deploy IntelliResponse Virtual Agent technology on its corporate website. The bank plans to expand the service to the full website soon afterward.

Arvest Bank will be taking over 29 Bank of America branches in four states: Arkansas, Oklahoma, Kansas, and Missouri. Deposits from these new branches total $750 million.

A few metrics on Arvest:

  • The largest bank in Arkansas, ranked by deposits
  • More than $13 billion in assets
  • More than 260 locations in 90 municipalities
  • Owned by the Walton family, founders of WalMart

IntelliResponse has more than 360 live implementations, serving customers and responding to more than 100 million inquiries each year. 

The company’s Enterprise Virtual Agent technology enables everything from corporate webpages to mobile applications to function with a “virtual concierge.” Because customers can ask questions in a normal, conversational voice, the company’s EVA technology has the potential to significantly enhance the online experience.

IntelliResponse is among the companies that will be demoing their technology at FinovateSpring in San Francisco in May. To learn more about the event, and to save your spot, visit our FinovateSpring page here.

Finovate Alumni News– April 19, 2013

  • Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgArvest Bank to deploy IntelliResponse Virtual Agent technology. See them demo at FinovateSpring in May.
  • GMC Software Technology founder Rene Muller wins Lifetime Achievement award.
  • PrivatBank to provide service to customers wearing Google Glass.
  • American Banker interviews Pageonce COO Steve Schultz on the company’s goal to be the “go-to financial app on the phone”.
  • Mountain America CU launches MoneyDesktop’s My Money Manager PFM.
  • Blackhawk Network prices of its IPO of 10,000,000 shares of Class A common stock at $23 per share.
  • American Banker reports: Planwise Courts Bank Partners.
  • Black Enterprise features Bolstr as Tech Startup of the Week.
  • American Banker reports BillGuard has flagged $50M in suspect charges.
  • The Globe and Mail considers how eToro can benefit investors.
  • TechCrunch reports: SMB Inventory Management Startup TradeGecko Partners With Xero Accounting.
  • Rebirth Financial unveils white-label crowdfunding platform.
  • Trustly has now processed 10 billion SEK in payments since it began in 2008, has fully rolled out Direktbetalning in Sweden 
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

American Banker Sheds Light on Narrative Science

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Earlier this week, American Banker wrote a feature on Chicago-based Narrative Science.

Narrative Science’s software uses technology that imports raw data on subjects ranging from earnings reports to compliance updates. The company began as a project at Northwestern University, where the software was used to generate baseball game recaps.

Here is a bit of quick insight into the company:

    • Customers include Forbes and Personal Capital
    • 40 employees, soon hiring 8 more
    • Launched in 2010
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Narrative Science will demo its technology live at FinovateSpring in San Francisco next month. Get your ticket here to watch the demo.

The World Inside a Wallaby Wallet

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Knowing the kind of credit cards your customers carry is helpful knowledge for any merchant. And that kind of data is perhaps all the more worthwhile for a company like Wallaby Financial, creators of The Wallaby Card and app.

The app stores the information from all of a user’s cards. Then it automatically selects the optimal card to be used for any given purpose. Cardholders set their preferences  and the technology does the rest.

So what’s inside the wallets of Wallaby cardholders? The inquiring minds at Wallaby Financial have just found out:

  • 20% have six or more cards
  • 30% have three or more cards from the “Big Four” (Visa, MasterCard, American Express, and Discover)
  • 49% have two or more cards that offer rewards
  • 77% have a points reward card (as opposed to miles or cash back)

The average number of cards in a Wallaby user’s wallet? 4.2. And only 2% of all Wallaby card holders have cards with no rewards at all.

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Infographic courtesy of Wallaby Financial

What’s interesting to note is how these numbers compare with the broader, card-carrying public. According to statistics posted by CreditCards.com (as of 2010):

  • The average credit cardholder has 3.5 cards
  • 60% of consumers have a rewards credit card
  • 78% of consumers own a credit card

Also noteworthy was the strong showing from American Express among Wallaby users compared to AMEX penetration among the cardholding population at large (73% to 27%). Compare also Discover card’s 24% penetration of the Wallaby wallet to the card’s 30% penetration rate overall.

Wallaby Financial is among the companies that will be demoing their technology at FinovateSpring in May. To learn more about our upcoming event, visit our FinovateSpring page here.

Mountain America Credit Union Launches MoneyDesktop’s My Money Manager PFM

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Money Desktop, creator of the Bubble Budget PFM, announced today that Mountain America Credit Union launched its My Money Manager PFM solution.

Mountain America launched the solution 6 weeks ago, and has since seen 13% of its active online user base (more than 22,000 members) sign up for the service. It provides the solution to its members for free.

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Mountain America selected the PFM solution for its “wow-factor” and multiple benefits:

    • Presents all financial accounts in one location
    • Allows members to visualize spending habits
    • Monitors net worth month-to-month
    • Helps users manage debt by generating spending reportsMoneyDBubbleBudgets.jpg
    • Presents data in real-time 

The Financial Brand featured the Utah-based company’s Bubble Budgets on its blog today, and noted these stats:

    • From 2011 to 2012, its number of customers grew almost 80%, recurring monthly revenue increased almost 4.5X
    • More than 400 FIs have selected MoneyDesktop as their PFM provider
    • Recently, it signed more than 270 new clients, added 22 tech partners in the fintech industry

To learn more about MoneyDesktop, watch its FinovateFall 2012 demo and come to see its new tech launched at FinovateSpring next month in San Francisco. Get your ticket here.

Finovate Alumni News– April 18, 2013

  • Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgSilicon Republic takes a look at TipRanks. Join TipRanks in San Francisco for FinovateSpring in May.
  • QuantConnect adds crowd sentiment data courtesy of Estimize.com.
  • DeviceFidelity’s patent portfolio grows with new NFC-based mobile wallet technology.
  • The Valley Girl Show interviews Pageonce founder and CEO Guy Goldstein.
  • Palo Alto Software launches LivePlan Scoreboard. Check out the demo at FinovateSpring.
  • Newfination features Bethy Hardeman, Credit Karma Communications Director, who explains its different services.
  • Concur App Center to offer cloud-based single sign-on from Ping Identity.
  • Quantopian integrates data sets from Canadian financial search engine startup, Quandl. See Quantopian’s technology at work at FinovateSpring in May.
  • Nomis Solutions partners with Recombo, integrates Discretion Manager with Agreement Express.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

eyeOpen Acquired by Aegon (Transamerica)

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Slap a “SOLD” sign on one of the pioneers of the online mortgage advisor business.

eyeOpen, which launched its solution in February as part of FinovateEurope, announced that it has been acquired by Aegon. Terms of the deal were not disclosed.

Aegon is a global, multinational insurance, pensions, and asset management corporation. Headquartered in The Hague, Netherlands, the company does business in the United States and Canada as Transamerica.

eyeOpen’s mission to build the “next level of personal finance optimization” so far includes their online mortgage advisor which puts algorithms to work helping consumers manage their personal finances.

The company is also a B2B business that sells data-extensive algorithms and software to banks and insurance companies to improve their own personal financial service offerings to their customers and clients.

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eyeOpen was founded on Christmas Eve in 2009. The company, with offices in Amsterdam and San Francisco, has raised €10 million in funding, and has served more than 1 million customers in 2012 through its eyeOpen.nl financial portal.

The company is led by CEO Diederick van Thiel, and counts Aegon Investments among its key financial backers.

To see eyeOpen in action, visit our video demo page for FinovateEurope 2013 here.