This post is part of our live coverage of FinovateFall 2013.
“The customer can apply online or by phone for a credit card, debit card, or to make a deposit. She simply has to complete the application on the bank’s website and the next day the bank’s representative (‘smart courier’) will meet her at her place of choice to sign documents and to deliver the card.This facility is mind-bogglingly good. The implementation of this innovation took the following steps:
- We established a nationwide courier system specifically for our online deposit programme
- We extended the courier delivery programme to credit cards
- As we honed the service, we developed our own technologies and software
- TCS now operates one of the biggest courier companies in Russia.”