Design: Lose the Combined "Investments & Insurance" Navigation Category

image I spent many hours in November looking at how banks and credit unions position insurance offerings online (our report here). Many banks don’t even mention insurance. And those that do often bury it under an “investments & insurance” tab. Wells Fargo is the most notable example (screenshot below).

While I understand the need to keep navigation choices to a manageable number, these two really shouldn’t be lumped together. It’s like Amazon having one tab for “Shoes and Goats.” It’s confusing for both the shoe buyer and goat shopper.

Although a number of investments contain an insurance component (e.g., annuities), for most shoppers, this is unclear. Usually investing comes first, so it’s unlikely the auto insurance shopper is going to pay much attention to a navigation item beginning with “investments.” That’s the furthest thing from the mind of someone trying to save a few bucks to keep the family fleet running.

imageBottom line: If you are serious about selling insurance, it needs proper attention in website layout and navigation. Notice how Wescom Credit Union (Pasadena, CA) splits investments and insurance into two categories, with appropriate calls to action at the bottom of each column (second screenshot). The CU has some work to do on the landing page (it’s cluttered and hard to find the quote I was promised), but it’s still better than most.

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Before: Wells Fargo’s personal homepage with combined “Investing & Insurance” category (13 Jan 2012)

Wells Fargo homepage with combined "Investing & Insurance" category

After: Wescom Credit Union has separate columns for insurance and investments 

Wescom Credit Union homepage with both Insurance and Investment categories

Wescom CU insurance landing page (link)
Note: The only thing that stands out on this page is the Purina Care pet insurance. The all-important quote function is buried at the bottom.

Wescom CU insurance landing page

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Notes:
1. Image courtesy of 1st Guard Truck Insurance 
2. See last month’s Online Banking Report Selling Insurance Online (for FIs) for more info.

FX Empire Crowns eToro With Best Social Trading Platform Award

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eToro announced yesterday that it was selected best social trading platform by FX Empire, a financial information website:

“The committee of FX Empire, comprised of journalists, analysts and traders, decided in favour of eToro’s trading platform due to its ability to provide eToro customers with full transparency and control over their investment portfolio.”

The startup was chosen out of a large group by brokers who nominated eToro for the award.

To learn more about eToro, watch its FinovateFall 2011 demo.

cbanc Network’s FI User Base Grew Seven-Fold In 2011

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Online question and answer platform cbanc Network announced major growth figures earlier this week:

  • In 2011, it grew seven-fold from 500 to over 3,600 financial institutions 
  • Current count of individual users exceeds 7,710

The president of cbanc, Myers Dupuy, attributes much of this increase to Google searches. When Googling answers to certain pain points, many financial institutions were enticed by the user-generated answers found in cbanc’s platform.

This year the startup plans to add pro and premium levels to its membership options.

To learn more about cbanc Network, watch its FinovateFall 2011 demo.

Finovate Alumni News– January 13, 2012

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  • AOL’s Daily Finance lists LearnVest and ReadyForZero as resources to take control of your finances.
  • Entrepreneur test drives MyCyberTwin’s customer service bot.
  • FiPath unveils its Express Rollover Center.
  • cbanc Network’s FI user base grew seven-fold in 2011.
  • FX Empire crowns @eToro with Best Social Trading Platform Award.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Billeo Announces Active eWallet API Tool

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Billeo, a startup that eases shopping and paying bills online, announced its Active eWallet API tool this morning:

“Once a credit, debit, prepaid or gift card issuer uses the API, the issuer’s card appears as an option in Billeo’s iPad and browser apps (ShopSmart, Offer Assistant and Bill Pay Assistant) allowing cardholders using any of Billeo’s free apps to easily add the card into their eWallet and use it while shopping or paying bills online.”

In addition, card issuers are able to use Billeo’s API to enhance their own apps and services to create. The API will allow issuers to connect to the 1.5 million Billeo users who pay online using Billeo’s iPad and browser apps.

To learn more about Billeo, watch its FinovateSpring 2011 demo.

FiPath Unveils Its Express Rollover Center

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Yesterday, financial guidance company FiPath (formerly eRollover), unveiled its FiPath Express Rollover Center, a tool to help consumers navigate the 401(k) rollover process:

“FiPath’s Express Rollover Center gives consumers the ability to quickly and easily sort through multiple rollover options to determine which option is the best match for them. The Express Rollover Center allows consumers to obtain and compare the basic information from each provider, including costs, fees, menu of services and more.”

FiPath’s 100,000+ users have the choice of either conducting the rollover themselves or receiving help from a financial advisor selected from the Rollover Center.

To learn more about FiPath, watch its demo from FinovateSpring 2010.

The Bancorp Bank to Issue Suze Orman’s New Prepaid Debit Card

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Finovate sponsor, The Bancorp Bank, recently announced it will be issuing Suze Orman’s new prepaid debit card, The Approved Card:

“The Approved Card created by Suze Orman carries her name and a promise of excellent benefits and value with no hidden fees. The Approved Card offers a wide array of benefits for a prepaid card, such as identity theft protection, TransUnion credit scores, reports, monitoring, transparent and competitive fees, as well as money management tools.”

Orman sees the launch of this card as the single most important thing she’s done in her whole career and considers it to be the answer for consumers who are looking for a better way to bank.

To learn more about the card, check out Ron Lieber’s article in the New York Times.

Finovate Alumni News– January 12, 2012

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  • Netbanker: Is BancVue’s Kasasa to Checking What “Intel Inside” was to PCs?
  • The Financial Brand reports Segmint’s Lifestyle Indicators target financial institutions’ online ads.
  • Ping Identity exceeds $100 million in total sales. Come see its live demo at FinovateEurope Feb. 7.
  • Actiance partners with EarthIntegrate to enable advisors to personalize content via social media channels.
  • ARS Technica describes how Dynamics technology can hinder on-and-offline fraud.
  • VentureBeat reports PayPal reaches $4 billion in mobile payments in 2011, a jump from $750 million in 2010.
  • ZoneAlarm publishes infographic on security concerns with online banking.
  • The Bancorp Bank to issue Suze Orman’s new prepaid debit card.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Is BancVue’s Kasasa to Checking What "Intel Inside" was to PCs?

image I just spent the better part of two days attending BancVue’s monthly client/prospect meeting called BTAN (note 1). I knew they would have high-energy presentations, great ideas, and outrageous antics; after all, I’ve seen them take home three Finovate Best of Show trophies. They know how to drive a point home.

But what I didn’t expect was to come home believing its Kasasa strategy might really work. Kasasa launched at FinovateFall 2009 (video here) and is the first major attempt to create a nationwide brand around the checking account. They are trying to do for checking what Visa/MasterCard did for the credit card or what Intel did for PC manufacturers with “Intel inside.”

Bancvue's about us page One very different element here is that BancVue is creating a national brand exclusively for use by community banks and credit unions. Large banks are viewed as the enemy (see inset from BancVue’s “about us” page) and are not allowed to “stock” the Kasasa brand.

On the surface it seems impossible. How could hundreds, if not thousands, of proud, local financial institutions — many who’ve been building a local brand for many decades — unite under a nutty brand called “Kasasa” of all things?

But is it crazy like the iPod was crazy? Smaller banks and credit unions are being taken to the cleaners by the big banks, losing more than half their market share in the past two decades. They have the local ties, the human connection, but it is usually hard to maintain the product set, marketing power, and online/mobile UI, of Bank of America or Chase.

But what if someone was able to level the playing field with best-of-class products and combine the marketing power of 1,000 financial institutions into a national brand? (note 3) Then the community banks/CUs could go ahead and compete on service, price, value and local connections.

It sounds too good to be true, really. And I was skeptical when I heard the pitch two years ago. But after seeing how BancVue has signed up more than 600 FIs for rewards checking, hit #23 in the Inc 500, and witnessing their passion in person, I think they have a real shot.

Bottom line: It takes a long time to build a national financial brand, especially one centered on lowly checking accounts. Other than PayPal, what’s the last one you can think of? Capital One, founded 1988, maybe. Discover Card, launched in 1985, perhaps (note 4). And I can think of a hundred reasons why it won’t work.

But Kasasa is definitely out of the gates and gaining traction. Having just finished my review of the most important trends of 2011, I have a feeling Kasasa could make this list in 2012 or 2013. 

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Kasasa product set (11 Jan 2012)

Kasasa product set

Kasasa products dominate the homepage of Farmers Citizens Bank (link)
Question: Do Kasasa ads clutter the Farmer’s homepage? No more than any other promotion. And they are at least attention getting. 

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Landing page at Farmers Citizens (link)

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Notes:
1. I attended the event at the invitation of BancVue. But I am not consulting for them or their customers. BancVue is a customer of The Finovate Group for our event and our published reports just like hundreds of other companies. However, they did feed me really well, which, as my family will attest, is a powerful motivator in my life. So I can’t say I’m totally unbiased.
2. After hearing the detailed reasoning behind the branding decision, I actually think the Kasasa choice makes sense. But you’ll need to see the presentation to get it. The Financial Brand breaks it down here.
3. BancVue says that with 1,000 financial institutions offering Kasasa it would be bigger than the largest U.S. bank in branch network and marketing budget.
4. I can’t think of any major national banking brands that have appeared in the Internet age other than PayPal, and perhaps NetBank (RIP). ING Direct made it, but they were a spinoff of a powerful international brand, and even then they spent more than a BILLION in the United States alone during the past 12 years making ING Direct a household name. E*Trade, Ally also come to mind, but the former is more associated with brokerage and the latter is a name change from GMAC. Bank of Internet is doing well, but is hardly a household name.

PayPal Partners with Payment Solution Company ABJ Software

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Fresh after PayPal revealed its point of sale pilot with Home Depot stores, TechCrunch reports that PayPal has partnered with ABJ Software, an international company that specializes in transaction authorization, PIN and point of sale communication, and many other solutions.

TechCrunch reports:

“AJB will build a native PayPal interface within its integrated payment solutions platform. The interface can then be made available to AJB’s retail customer base…. Similar to the Home Depot integration, PayPal members will have the option of paying for merchandise by swiping a PayPal Access Card or by entering the mobile telephone number and password associated with their accounts.”

This partnership will help PayPal’s technology reach 250,000 point of sale terminals in ABJ’s 140-plus retailer base.

To learn more about PayPal, watch its FinovateSpring 2011 demo and come to FinovateEurope 2012 in London next month to see its live demo.

Intel Will Use SecureKey’s Authentication Technology on New Ultrabooks

SecureKeyLogo.jpgToronto-based SecureKey announced yesterday that Intel will use the SecureKey tap-to-authenticate and tap-to-pay technology on the Intel Ultrabook. The technology will be available on the line of Ultrabooks with the third generation Intel Core.

This move is expected to help SecureKey greatly expand the reach of its solutions.

To learn more about SecureKey’s technology, watch its FinovateEurope 2011 demo.

Finovate Alumni News– January 11, 2012

  • Forbes lists Expensify as 1 of 10 financial innovations that will make your life easier in 2012.
  • Guardian Analytics releases Anomaly Detection Toolkit to help FIs address the expectations for layered security.
  • Tax compliance monitoring service, Tax Guard, partners with ProfitStars.
  • ValidSoft joins “Get Safe Online” to help consumers protect themselves. Watch its live demo at FinovateEurope.
  • Regions Bank joins eWise’s Secure Vault Payments network.
  • Intel will use SecureKey’s authentication technology on new Ultrabooks.
  • PayPal partners with payment solution company ABJ Software.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.