Finovate Alumni News– April 25, 2012

  • Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgTIO Networks named one of Canada’s leading tech companies, placed in Canada’s Branham25. See TIO Networks new tech at FinovateSpring.
  • SecureKey named  one of the top 25 up and comers in the Branham300 list of top tech companies in Canada.
  • Guardian Analytics launches fraud detection software for mobiles.
  • The Brainyard reports Bazaarvoice adds SAP, Salesforce.com integration.
  • Mortgagebot’s online lending tech supports 25% increase in loan production for Bank of Colorado.
  • DoughMain launches new savings tool for kids.
  • KeyBank launches new mobile banking solution with mFoundry.
  • SpendMatters covers Taulia. Come see Taulia’s demo at FinovateSpring 2012.
  • WSJ looks at US Bank’s implementation of FreeMonee.
  • Figlo expands Asia Pacific focus.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Launching: EFTGuard Provides $500k in Online Fraud Protection for Business Banking Customers

image That was fast. Just two weeks after my latest appeal to the industry to provide small business owners with more security options, a new product launched today aims to do just that. And it’s packaged as a turn-key, fee-based service that could be sold by banks at a $10+ per month profit (MSRP is $25/mo).  

That all sounds too good to be true. When I was first contacted by Greenway Solutions last week, I was more than a bit skeptical. But after speaking with CEO Jerry Tylman and Managing Consultant Jon Meyer, I was convinced they had something that as a business owner, I’d definitely buy.

The product, EFTGuard, is a joint venture between Greenway Solutions and Royal Group Services. They say it’s a “win-win-win” for banks:

  • Helps banks meet “UCC requirement for commercially reasonable security and their FFIEC requirement for customer education and awareness”
  • Provides peace of mind to bank clients
  • Protects both the bank and each client up to $500,000 in unauthorized online transfers
  • Helps differentiate checking and deposit offerings

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How it works
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EFTGuard provides protection against fraudulent online-account withdrawals of $100,000 per account (with no deductible), with a maximum of $500,000 per customer. And because it’s not true “insurance” (it just behaves like it), there is no underwriting hassle and the product can be purchased in just a few minutes via online form (demo here). There is, however, the usual list of coverage exclusions; for example, it doesn’t cover insider theft. 

The catch? To qualify, business customers must download and install anti-malware software from Trusteer, Iron Key, or Webroot. And every computer accessing the business account must be running these protective software programs. For the time being, that appears to leave out any mobile access. 

Initially, banks looking to offer EFTGuard will need to work with one of these three malware-protection vendors in order to qualify their clients for the fraud protection. Other than that, EFTGuard is turn-key and comes with marketing support, a co-branded signup page, and full claims management.

The $500,000 coverage is backed by Chartis Specialty Insurance Company.

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Bottom line
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Your business customers are rightly concerned about fraud. Offering them an option to protect themselves is a great way to differentiate your deposit offerings while preventing you from getting bogged down in messy litigation with your customers.

I still have questions about how often the list of exclusions will invalidate claims when actual fraud occurs. But the company assures me that the protections are very real.

Assuming EFTGuard delivers on its protection promise AND creates a small profit center, what’s not to like? I, for one, will be the first business owner in line to buy it. 

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EFTGuard homepage (24 April 2012)

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Note:
1. I believe insurance is one of the best growth areas in retail banking, especially in niche lines that can be explained and delivered online (see our December Online Banking Report for more about banks delivering insurance online).

Finovate Alumni news– April 24, 2012

  • Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgBank Technology news highlights T8 Webware’s internship program.
  • Arroweye Solutions patents digital on-demand technology.
  • Ensenta & MShift extend the reach of mobile banking with mobile deposit.
  • P2P-Banking reports Zopa to add more loan terms.
  • Celent publishes FinovateEurope 2012 report that looks at innovative payment startups.
  • Acculynk announces Digital River World Payments as a new PaySecure client.
  • Corporate Insight looks at FutureAdvisor. Come see their new tech at FinovateSpring 2012 in two weeks.
  • BancVue’s MoneyIsland wins Eifle Award for Instructional Game of the Year.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Capital One Add Rewards to Mobile App, Includes Ability to Redeem for PREVIOUS Travel

Capital One mobile rewards main page Although it was one of the last major banks to launch an iPhone app, Capital One is now positioning itself to be a leader in mobile. Its April 5 iPhone app update included a new rewards function that’s the best I’ve seen.

Rewards point totals are clearly shown on an old-school “flip number” display (see screenshot right). But the novel part, and this may be an industry first, is the ability to redeem rewards in real-time, for travel purchases you’ve ALREADY MADE. (You can also redeem for cash or gift cards.)

I thought this was some kind of typo when I first saw it in the marketing material. So I tested it myself this morning. And sure enough it does exactly what it says.

Previous travel purchases made on the Capital One card are displayed in the app. Users select the one(s) they want to redeem for mileage points and Capital One provides a statement credit to refund the user for the purchase. Brilliant!

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Capital One’s mobile reward redemption for previous travel (20 April 2012)
Note: Select a transaction (below left), confirm (below right).

Capital One mobile rewards screen      Capital One mobile rewards redemption confirm      

 

imageI also like Capital One’s new app “home page.” Instead of forcing a login before users can do anything, the bank offers several non-secure content areas:

  • Browse our products
  • Find branch/ATM
  • Mobile banking FAQ
  • Contact us

These are useful for customers who can’t or don’t want to log in. And of course, for prospects kicking the “mobile tires” at the bank.

First Quarter 2012 Funding for Finovate Alumni, $150 Million Raised

Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpg

Since we are nearing the end of the first quarter, we wanted to look back at all of the Finovate alums who have raised funding over the past few months.

Here’s the month-by-month breakdown:

January — $25 million raised by 3 companies

February — $57 million raised by 5 companies
March — $68 million raised by 3 companies

Note: Funding that companies received before they demonstrated at Finovate was not counted. If you see any funding that is not on this list, please send the name of the company along with a link to the funding information to julie@netbanker.com and I will add it.

Finovate Alumni News– April 20, 2012

  • Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgDynamics launches ePlate card technology, allows users to choose payment rewards. Come see it demo live at FinovateSpring.
  • HelloWallet hires Michael Yoch, former NPR product lead & Trooper Sanders, former Michelle Obama advisor.
  • Klarna wins Billion Dollar Company award at GP Bullhound Digital Champions Nordic 2012.
  • Integration Developer News covers Ping Identity’s PingOne.
  • AOL Daily Finance discusses why they like Bazaarvoice.
  •  First quarter 2012 funding for Finovate alumni: $150 million raised.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Launching: Circleup Taps Your Inner Shark Tank

image If you dream of being Mark Cuban, Mr. Wonderful, or one of other Shark Tank investors (note 1), a wave of new angel-investing platforms are springing up all over the world.

TechStars, a NY-based incubator, said it had more than 30 applications from crowdfunding startups for its summer 2012 class.

In the United States, the recently enacted JOBS Act has spurred interest since it is expected to expand the market to several million more investors. But more importantly, the new legislation will lift the ridiculous “quiet period” rules that are supposed to keep companies from openly soliciting investors (note 2).

Once companies can openly look for investors (expected by early summer), private-placement investment platforms have a lot more to offer to companies seeking capital, namely a marketing opportunity.

Think about it. If you need $500,000 to launch a new line of organic granola bars sold nationwide, would it be better to get it from a couple local angels, or from 100 investor-fans kicking in $5,000 each? The latter approach gives you 100 evangelists in all corners of the country. And with only $5,000 invested, each investor has far less ability to meddle in your affairs.

In the past, the paperwork involved in booking $5k investments made it prohibitively expensive, even if you could find the investors under the old quiet period rules. But the new investment platforms promise to standardize the paperwork, reporting, and sales of small blocks of company shares.

image So, who are the leaders in the space? AngelList certainly, but it focuses on tech only. Of the newcomers, CircleUp which is launching this week, seems to have the most traction, at least measured by press mentions. Co-founder Ryan Caldbeck has recently been featured in the WSJ, NY Times, TechCrunch and the other tech blogs (note 4).

I’ve been using the beta version for a week, and am impressed. Circleup is focused on consumer products, and three companies are currently featured within the site, raising $100,000 to $500,000 each. I’m itching to drop the minimum investment ($3,333) into one of them just for fun. However, my wife wonders if that will be the same “fun” we had the last time I thought I could pick stocks (note 5). So, I’m still just an observer for now, but a very interested one.

How it works
Circleup is a lot like a simplified version of P2P lending. Companies seeking capital post their investor deck, introductory video, and any other info they deem important to their story. An online forum allows investors to ask questions that the companies can answer publicly (though this was little used during private beta).  

Investing is as simple as clicking on a button, agreeing to the terms, and pledging the funds. Once the minimum investment round is reached, the money is taken from investor bank accounts.

Relevance to Netbankers
If it’s allowed to flourish without being crushed by the SEC when the inevitable scams appear, crowdfunding could eventually provide stiff competition in small business lending. Probably not in its current form, where the investments are speculative, ill-liquid equity bets. 

But fast-forward a few years and imagine a marriage of crowdfunding with P2P lending, and with the liquidity issue fixed through secondary markets. Small- and mid-sized businesses could use a crowdfunding platform as one safe source to get a mix of equity, debt, and receivables financing.

Banks should also consider getting involved in crowdfunding by partnering with the platforms to provide debt and other banking services to the small business participants. Banks could even start, or at least invest in, crowdfunding initiatives of their own.   

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Company info page
Note: Fictitious listing; note investment button in middle-right.

Circleup company info page

Investing page
Note: For $25,000 (the max allowed), I get 134,000 shares, or 0.51% of the company.
Actual company seeking capital through Circleup, name masked due to the soon-to-be-ending prohibitions against soliciting investors. 

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Notes:
1. Shark Tank is the U.S. version of Dragon Den. It’s my favorite show on television, though I don’t like how founders are sometimes ridiculed by the celebrity investors, whose egos struggle to fit on the same soundstage.
2. Though Shark Tank, watched by millions on prime-time network TV, demonstrates it’s not a well-enforced rule.  
3. Ryan Caldbeck’s 10-minute discussion of the JOBS Act is worth watching if you want a quick overview of its impact. TechCrunch covers the launch 18 April 2012 here.
4. Our policy at The Finovate Group is to NOT invest in fintech companies.
5. For more ideas on innovating in the small-biz banking market, see lengthy report on the subject, written 2 years ago.

Dynamics Launches ePlate Card Technology, Allows Users to Choose Payment Rewards

DynamicsLogo1.jpg

Powered payments card company, Dynamics, showed off its newest innovation at DEMO yesterday.

The Pennsylvania-based company released a technology called ePlate. Its a new payment card that allows consumers to choose between two different “experiences” using buttons on the front of the card that, when selected, rewrite the payments strip on the back of the card. 

Thumbnail image for eplate2.jpg

Users can customize which experiences correlate to the buttons on the card by using the Dynamics mobile app (pictured below) or an online interface.

Thumbnail image for DynamicsExperienceMgr.jpg

There are currently 11 providers

      1. Upper Deck
      2. Dark Horse Comics
      3. Evil Genius Games
      4. Avenue Social Games
      5. Social Cubix Games
      6. Jersey Jack Pinball
      7. Toys for Tots
      8. Lemonade Day
      9. A sweepstakes application that allows users to compete for large prizes
      10. A Dynamics Credits application that allows users to earn credits for the ePlate platform
      11. A social network application that allows users to share their purchases with their social network friends 

In order to encourage the addition of more experiences, Dynamics introduced an SDK with an API that includes 4 developer tools:

1. Developers are given purchase data when customers use the brand’s experience application
2. Developers are given 25 basis points for every purchase made using their application
 
3. Developers can add a secondary transaction on top of any purchase. An example of this would be a charity that allows the customer to approve a $1 donation to their organization when they conduct a regular purchase.
4. Developers can give users a statement credit. An example of this would be a retailer that provides the consumer with a $10 statement credit when they spend $100 at the retail location.

In preparation for the launch, Dynamics redesigned its website and changed its domain name from poweredcards.com to Dynamicsinc.com.

To see Dynamics demo the ePlate live, come to FinovateSpring 2012 in San Francisco May 8 and 9.

Finovate Alumni News– April 19, 2012

  • Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgCarahsoft Technology partners with Silver Tail Systems.
  • ARM Insight & IP Commerce close the loop on real-time offer redemption.
  • eToro updates its Android app with Social Cherry feature.
  • MoneyGram joins ZipZap’s U.S. payment center network.
  • Loyalty 360 interviews Tom Burgess, CEO of Linkable Networks.
  • Internet Initiative Japan launches Ping Identity’s Cloud Federated Authentication Solution.
  • Q2ebanking powers Penn Liberty Bank’s Android mobile banking.
  • On Deck announces the launch of Split Funding, a loan repayment method. See its live demo at FinovateSpring.
  • UPS recommends Kabbage for small business financing.
  • Forward Thinking explains how Mint’s mobile model has completely changed Intuit.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

FirstData to Use MoneyDesktop’s PFM in Online Banking Solution

MoneyDesktopLogoSm.jpg

Today, Utah-based MoneyDesktop announced it signed an agreement with FirstData, a global technology and payments processor.

As a part of this agreement, FirstData’s online banking offering, FundsXpress fx eBanking, will feature MoneyDesktop’s PFM:

“The PFM tool includes account aggregation from more than 10,000 financial institutions as well as budgeting and debt management tools to help financial institution customers manage all of their financial accounts in one place.”

MoneyDesktopandFirstData.jpg

FirstData online banking customers will have access to the PFM beginning in the third quarter of 2012.

To learn more about MoneyDesktop, come to FinovateSpring 2012 to see its live demo.

Finovate Alumni News– April 18, 2012

  • Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgThe Paypers reports Geezeo inks contract with Loc FCU.
  • ProfitStars introduces RemitCentral for centralized payment processing. See ProfitStars at FinovateSpring.
  • Business Insider looks at why PayPal continues to be relevant to small businesses.
  • GeekWire reports how VC investments in Finsphere brought VC cash to Seattle.
  • Yodlee partners with Central 1 to power PFM for Canadian financial institutions.
  • AlphaClone now displays stock prices on Sentiment Charts.
  • Forex News Now reviews Currensee.
  • Ping Identity named 1 of Denver Post’s 2012 top workplaces.
  • FirstData to use MoneyDesktop’s PFM in online banking solution.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Merchant-Funded Rewards Summary with Infographic

image This guest post was written by David Brebner, a financial services product and program manager with more than 20 years’ experience in the United States, Europe and Australia. He is a principal consultant with Mindful Insights LLC.

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Financial Institutions are always in search of new, innovative products for their customers. But finding an idea that passes the business case test is no small feat. Ideas must enhance the customer experience, provide new revenue streams or cut costs, and play nicely with the standing IT strategy.

A well-crafted Merchant Funded Rewards (MFR) program may be one of the ideas that passes all the hurdles. For the FI, the right MFR program drives new, incremental, net income.

For the merchant (remember, the one ‘funding’ the rewards program), they have the potential to gain access to highly targeted customers for a pre-determined cost. Plus, by teaming with an FI, merchants can avoid devaluing their brand with widespread coupons or discounts. Instead, the offers are positioned as “rewards” giving a lift to the brands of both the FI and merchant. 
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Market size
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Working with vendors and FIs, we’ve locked onto some interesting stats including:

  • Rewards can run to $100 to $200 annually per consumer, all funded by the merchant community
  • An active base of over 250,000 retailers already integrated with one or more MFR providers
  • More than $100 billion in transaction volume estimated by 2015
  • 1 in 3 consumers participating turn into repeat customers for the merchant
  • Average merchant transaction size increases by as much as 10%

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The rewards ecosystem
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We’ve crafted a view of the MFR ecosystem and the interactions among the players. This ecosystem makes a complicated delivery mechanism as simple as possible for FIs.

Rewards vendors offer a myriad of choices such as:

  • The location of the stored transaction information (in-house or third-party managed)
  • A choice of automatically enrolling customers or requiring an opt-in process
  • A choice of presenting offers via the online banking channel or a rewards portal
  • A wide range of analytics about purchase behavior that can be used for future programs

The FIs don’t have to go at this opportunity alone as the providers have worked to make their solutions feature-rich, while affording FIs the flexibility to deploy the solution to their unique needs.

There’s upside and value for the FI and its customers. There is a range of strong providers vying for the FI’s business. Now may be the time to review where your program is and get it moving.

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Note:
1. For more info, see our Feb. 2011 Online Banking Report, also authored by Mindful Insights.