The fintech and payments industries are rapidly evolving. Isn’t it time fraud and dispute management processes did as well? Financial institutions not seeking alternatives to legacy infrastructure are constrained in their ability to automate and streamline lengthy and manual processes, such as chargeback management.

In this webinar, Quavo’s SVP, Revenue Executive Brittany Usher, and KeyBank’s Head of Enterprise Fraud Services, Jen Martin, will join Finovate’s Julie Muhn to discuss initial steps toward automation for issuing financial institutions seeking to overhaul their pre-existing manual and legacy systems. Along with providing business case examples, Brittany and Jen will elaborate on the lessons learned from implementing new software, conducting a cost analysis examining price per transaction, chargeback recoveries, manual intervention, fines, and overhead costs.

Covering:

• Discover tips on the first steps to take when seeking to overhaul preexisting manual/legacy systems with real life examples and lessons learned. This is a common obstacle to implementing new software. 
• Learn how to set up data requirements, merchant collab software, accounting, and more.
• Conduct current cost analysis – price per transaction, chargeback recovery, manual intervention, fines, overhead, and more.

Upcoming Webinar: AI in Fintech: Driving innovation, inclusion, and impact
Date: Thursday, April 28, 2022 | Time: 02:00 PM British Summer Time

Artificial intelligence is more than just the latest buzzword – using AI has a meaningful impact on decisions across the entire customer lifecycle. From improving fraud detection and decisioning accuracy to optimizing pricing and managing bias, AI has a key role to play in changing the way financial services products are developed and offered to customers.

Join the upcoming Finovate webinar for a panel discussion covering how AI can:

• Improve fraud detection and identify pre-delinquency patterns
• Power financial inclusion with alternative data
• Enable business growth with faster onboarding and optimized pricing for a personalized, superior customer experience
• Expand your customer base without increasing your risk

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Who is on the panel?

Lorenzo Blesa, Global Head of Risk Strategy &
Tech-Data-ESG Projects and Operations, BBVA

Carol Hamilton, Senior Vice President, Global Solutions, Provenir

David Penn, Research Analyst, Finovate

Register now >>

Upcoming webinar 
Date: Tuesday, August 17, 2021
Time: 1:30pm Singapore Time
Duration: 1 hour

Digital identity is establishing itself as one of the most significant technology trends, and certainly one to make big waves in the financial services and fintech industry in the years to come.

As the world’s shift toward digitization has accelerated, customers expect faster and better access to virtual onboarding for new brands and services, and the financial industry must now deliver. Plus, a new and significant market demographic – Gen Z and younger Millennials – is emerging for financial services providers. Converting these prospects into customers is essential to long-term success because of the substantial lifetime value they offer your business.

This move to digital does not just open up new worlds of opportunity.  Businesses have also noted increases in the volume of digital transactions and interactions, which fraudsters are quick to take advantage of. According to AITE, attacks manifested as first-party application fraud, third-party application fraud, and synthetic identity fraud, so it is becoming critical for FIs to address this trend and develop their approach before it takes a strong hold on revenues and reputations.

An effective digital identify solution can be the answer, but are FIs and banks fully embracing the technology and leveraging it effectively?

Join this Finovate webinar, in collaboration with Ekata , a Mastercard company, as we explore:

• Using digital identity solution to strengthen your customer experience journeys and win over new “thin file customers”
• The new digital reality and the importance of digital identity solutions in tackling and mitigating fraud
• Your “checklist” when adopting a digital identity verification process
• The role of ML and AI in identity verification
• The key digital identity trends set to shape the landscape in 2021 and beyond

Featuring Dan Jiao, Director, Asia Pacific at Ekata; and David Penn, Research Analyst at Finovate.

Register now >>

Upcoming webinar
Title: Keep your friends close and your data closer: How fintech teams grow engagement and digital outcomes
Date: Tuesday, July 27, 2021
Time: 2:00 PM Singapore Time
Duration: 1 hour

We have moved into a new, digital era in finance and banking. For those businesses that have not pivoted and evolved with the times, it will be an uphill struggle to keep customers happy and engaged. For those businesses that embraced new digital strategies, and upgraded their marketing tech stack, now is the time to reap the rewards of increased growth and customer loyalty. And for those businesses that are somewhere in the middle, it’s becoming ever more important to be bold and experimental when testing and engaging your customers with new services and features. Your business’s future depends on it.

Join the latest Finovate webinar, in collaboration with Braze and Amplitude, as the panel explores:

• The art of balancing and blending product analytics and customer engagement, and why you need both in your strategy
• Managing disparate data and leveraging data to inform an event-driven martech strategy
• Going beyond understanding your customer, and the power of behavioural analytics
• Future-proofing your finserv brand, and responding to changes in customer demands and tech trends

Featuring Alka Gupta, Director of Data & People, BukaWarung; Chye Yien, Senior Strategic Business Consultant, Braze; Julio Bermúdez, VP APAC & LATAM, Amplitude; and Alex Bird, Product Manager, Openpay. Moderated by David Penn, Research Analyst, Finovate. 

Register now >>

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Photo by Denniz Futalan from Pexels