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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
RightCapital launched its new data visualization tool, Cash Flow Maps, this week.
The new offering provides intuitive data visuals to illustrate cash inflows and outflows in financial plans.
Headquartered in Connecticut, RightCapital most recently demoed its technology at FinovateSpring in 2019.
Seeing is believing. And RightCapital is betting that its new Cash Flow Maps will make it easier for financial advisors to collaborate with their clients. The latest addition to RightCapital’s data visualization tools, Cash Flow Maps offers intuitive data visuals to illustrate cash inflows and outflows in financial plans.
“RightCapital has built its reputation on listening to advisor feedback and adding new product features at a fast clip,” co-founder and CEO of RightCapital Shuang Chen said. “The Cash Flow Maps are a good example of that.”
Cash Flow Maps present data in two different formats. The “Waterfall” format is a horizontal Sankey chart in which cash inflows and outflows move from left to right. The “Breakdown” format is a vertical flow chart that allows users to click on each item for greater detail. The new offering is available now to all RightCapital subscribers at all subscription levels. Cash Flow Maps leverage Sankey charting, which emphasizes transfers or flows within a system. Famous examples of early Sankey charts include a visualization of Napolean’s 1812 Russian Campaign created in 1869. Another famous example was the illustration of the efficiency of a steam engine back in 1898.
“My first experience seeing Sankey cash flow charts used in financial planning was in what I called the ‘Beautiful Financial Plan’ that Mike Zung, CFP, created,” Michael Kitces said. Kitces is publisher of The Kitces Report and the financial advisory industry blog, Nerd’s Eye View. “Now that RightCapital has released this new feature that automatically creates cash flow maps, the entire community of advisors can use them in their financial plans with ease,” he added.
Founded in 2015, RightCapital made its Finovate debut a year later at FinovateFall. The Shelton, Connecticut-based fintech last demoed its technology on the Finovate stage at FinovateSpring 2019. RightCapital also offers Snapshot, which summarizes financial planning charts and notes into a single personalized document. The company’s Blueprint solution helps organize household financial data and goals using interactive, intuitive visuals.
As someone who is passionate about personal finance, I was excited to see Apple Card unveil its Savings account today, especially during financial literacy month. The launch comes three-and-a-half years after Apple first debuted the Apple Card in partnership with Goldman Sachs in 2019.
Launching today, the new Savings account enables Apple Card users to set up and manage their funds from within their Apple Wallet. With the high-yield savings account, users will earn 4.15% APY with no minimum deposits and no minimum balance requirements.
The accounts build on Apple Card’s Daily Cash, the credit card’s cashback rewards feature. When a user sets up their Savings account in the Apple Wallet, the Daily Cash they earn on purchases is automatically deposited into their Savings account. In addition to saving their Daily Cash, users can deposit funds through a linked bank account or from their balance in Apple Cash.
“Savings helps our users get even more value out of their favorite Apple Card benefit — Daily Cash — while providing them with an easy way to save money every day,” said Apple VP of Apple Pay and Apple Wallet Jennifer Bailey. “Our goal is to build tools that help users lead healthier financial lives, and building Savings into Apple Card in Wallet enables them to spend, send, and save Daily Cash directly and seamlessly — all from one place.”
Apple Card’s Savings account also comes with a dashboard to enable users to track their account balance and the interest they’ve earned over time. The account, which is powered by Goldman Sachs, does not charge fees for account origination, maintenance, or withdraws.
The U.S. Federal Reserve has raised rates consistently since March 2022. Despite many incumbent banks holding the rates on their savings accounts near zero, it’s nice that a handful of fintechs are passing the positive impacts of the higher rates down to consumers.
But with the rising cost of living, many consumers may not take advantage of such high rates. Credit Karmaissued the results of a survey today that details the impact of Americans’ poor savings habits and inadequate financial literacy. The survey targeted Americans’ knowledge (or lack thereof) of their own net worth, and took a look into their retirement savings. Here’s an overview of some of the survey results:
51% of Americans don’t know how to calculate their net worth
31% of Americans have a net worth of $0 or less
21% of respondents aged 59+ report they have a net worth of $0 or less
30% of Gen Z care more about celebrities’ net worth than their own
27% of respondents (including 25% of Gen X and 27% aged 59+) say they don’t have any money saved for retirement right now.
67% of Americans say they don’t currently track their net worth
22% of Americans believe the term “net worth” only applies to wealthy people
For me, these statistics are eye-opening, and the lack of savings are disheartening. Can fintech fix this? My guess is that, even with enticingly high rates, Americans’ poor savings habits will die hard. And the American Dream may die harder.
GoDaddy has added a contactless payments option for its merchant clients.
By leveraging Apple’s Tap to Pay on iPhone, GoDaddy enables entrepreneurs to accept in-person, contactless payments without a card reader.
The transaction capabilities are powered by GoDaddy Payments, which the company launched in 2021 after acquiring Poynt.
Internet domain registrar and online business facilitator GoDaddyunveiled its latest small business tool today. The Arizona-based company is leveraging Apple’s Tap to Pay on iPhone to enable entrepreneurs accept in-person, contactless payments without a card reader.
Apple launched Tap to Pay in February 2022 to allow merchants to use their iPhone to accept Apple Pay, contactless payment cards, and other digital wallets by tapping it to their iPhone. “As more and more consumers are tapping to pay with digital wallets and credit cards, Tap to Pay on iPhone will provide businesses with a secure, private, and easy way to accept contactless payments and unlock new checkout experiences using the power, security, and convenience of iPhone,” Apple Vice President of Apple Pay and Apple Wallet Jennifer Bailey said at the launch.
With the integration of Apple’s Tap to Pay technology into the GoDaddy mobile app, GoDaddy said that it takes merchants just “a couple of minutes” to accept contactless payments on their phone. After downloading the GoDaddy Mobile App on their iPhone, they log in, and choose Tap to Pay on iPhone. Customers can pay using contactless debit and credit cards, Apple Pay, or other digital wallets.
“Based on our data, more than half of all in-store purchases are now contactless, making it a favorite way for consumers to make payments in-store,” said GoDaddy Commerce President Osama Bedier. “Many of our U.S. customers already have an iPhone. By adding Tap to Pay on iPhone to the GoDaddy Mobile App, we will enable millions of small businesses to accept in-person payments without having to purchase additional hardware. That matters in this climate. It’s part of GoDaddy’s mission to put merchants first by making user-friendly, connected commerce tools accessible to all businesses, no matter their size.”
The contactless transactions are powered by GoDaddy Payments, which launched in 2021 after the company acquired payment terminal operating system Poynt for $320 million. Prior to the acquisition, Poynt handled more than $16 billion in gross merchandise volume each year for its 100,000+ merchant clients.
Founded in 1997, GoDaddy is best known for its domain name registration service and website building tools. The company has slowly been expanding its expertise to better serve its small business clients, having added email and marketing tools, as well as online marketplace tools and sales dashboards. GoDaddy is publicly listed on the New York Stock Exchange with a market capitalization of $11.8 billion. Aman Bhutani is CEO.
Omnichannel card and payment platform Qolo has partnered with KeyBank.
Via the partnership, Qolo will power KeyBank’s payment solutions and virtual accounts.
Based in Fort Lauderdale, Florida, Qolo made its Finovate debut at FinovateFall in September 2022.
KeyBank has selected omnichannel card and payment platform Qolo to power its API-based payment solutions and virtual accounts. The partnership will enable KeyBank customers to create advanced virtual accounts instantly. Customers also will be able to connect seamlessly to other payment modalities such as real-time payments, ACH, and wire transfers.
“Qolo’s partnership with KeyBank will bring our leading card issuing, omnichannel payments, and flexible virtual accounts to more fintechs and businesses looking to quickly launch and scale revenue-generating digital banking services,” Qolo co-founder and CEO Patricia Montesi said. “We are excited to power this intrinsic component of KeyBank’s next-generation digital offering.”
Qolo enables banks to leverage advanced digital payments functionality without having to replace their core systems. Via a single API, Qolo offers direct access to all payment rails and account types. The company’s technology also provides program management, processing, platform licensing and more. Qolo made its Finovate debut at FinovateFall last September, where it demoed its Companion Core solution.
Head of Commercial Product and Innovation at KeyBank Jon Briggs praised Qolo for its “shared commitment” to helping businesses access innovative new solutions to better serve their customers. “The integration of Qolo into KeyBank’s API is another proof point in our embedded banking strategy, allowing clients to streamline and scale their strategies by utilizing our digital payment tools to power innovation in their platforms.”
Headquartered in Fort Lauderdale, Florida, Qolo was founded in 2018. The company’s partnership announcement with KeyBank follows recent news that Qolo was working with global payouts firm PayQuicker. The collaboration will enable Qolo to provide unified disbursement services to PayQuicker and its customers. Qolo began the year celebrating a major milestone: processing more than $1 billion in total payouts in the fourth quarter of 2022.
Qolo has raised $19 million in equity funding. The company’s most recent fundraising was in August of 2021 when it secured $15 million in a Series A round led by The Raptor Group.
BNPL company Affirm and payments infrastructure company Stripe are expanding their relationship.
The move will make Affirm’s Adaptive Checkout tool available to businesses using Stripe in Canada.
The two began working together in May of 2022, when the payments company added the Affirm’s Adaptive Checkout tool as an option for U.S. businesses.
Buy now, pay later (BNPL) giant Affirmannounced it is doubling down on its relationship with payments infrastructure company Stripe this week.
Under the agreement, Affirm is making its Adaptive Checkout tool available to eligible Canadian Stripe users. Launched in 2021, Adaptive Checkout offers more personalized payment options in the checkout flow. The checkout tool offers shoppers BNPL options, including four interest-free biweekly payments, monthly payments, or both.
Stripe Product Lead for Payment Methods Sophie Sakellariadis said that the addition of the tool will help Canadian businesses “continue to scale and adapt with changing consumer preferences.”
Stripe began working with Affirm in May of 2022. The payments company added the BNPL provider’s Adaptive Checkout tool as an option for U.S. business customers to add into their checkout flows. After the partnership, Stripe saw users increase their average order value by 41% when leveraging Affirm’s flexible payment plans
“Since launching in the U.S. with Stripe, we’ve helped many businesses better serve their customers and drive growth by providing transparent and flexible payment options,” said Affirm Chief Revenue Officer Wayne Pommen. “We are excited to expand our partnership and strengthen our position as one of the leading providers in Canada. By providing consumers with greater choice to select the custom payment plan that is right for them, Adaptive Checkouthas been proven to increase sales and conversion, and is now available to Stripe’s Canadian users.”
A BNPL pioneer, Affirm was founded in 2012. The company now enables 240,000 merchants and platforms to offer flexible payment options. Affirm’s other Canadian partnerships include Apple, Hudson’s Bay, Browns Shoes, and Samsung.
Founded in 2010, Stripe processes hundreds of billions of dollars each year and offers a range of products– including a suite of global payments solutions, banking-as-a-service offerings, and revenue and financial management tools. Last month, the company landed $6.5 billion in Series I funding to provide liquidity to employees and address employee equity awards withholding tax obligations. Stripe is currently valued at $50 billion, which is less than half of the company’s peak valuation of $95 billion in March of 2021.
In this week’s edition of Finovate Global, we feature Uri Rivner, co-founder and CEO of Refine Intelligence. The Tel Aviv, Israel-based company, founded in 2022, made its Finovate debut earlier this year at FinovateEurope. At the conference, Refine Intelligence demoed its technology, Life Story Analytics, that leverages AI to help banks better defend themselves against money laundering.
We discussed the challenge of fighting financial crime, the innovations that Refine Intelligence brings to the market, and the relationship between upstarts and incumbents in Israel’s dynamic, fintech and financial services ecosystem.
What problem does Refine Intelligence solve and who does it solve it for?
Uri Rivner: If you’re a bank, your AML Operations team is massive, and needs to grow every year to cope with growing alert volume. But the team can have a pretty frustrating daily routine, as almost all the alerts they’re investigating end up being totally legit activities done by the customer.
Take an account that did a large wire transfer to Mexico for the first time. The AML Transaction Monitoring is screaming like a banshee – maybe there’s money laundering here? But after investigating, the team finds out the customer just has a daughter studying in Mexico, and this was to pay her tuition.
Years ago banks knew these life stories, because everything was done at the branch. But now with digital transformation, banks have lost that superpower.
At Refine intelligence, our mission is to help banks regain that superpower of really knowing their customers’ life stories, so their financial crime teams can quickly clear AML or scam alerts triggered by legitimate customer activity. We work with Risk, Financial Crime, BSA and AML teams. Fraud teams look at our technology to help with scam operations.
How does Refine Intelligence solve this problem better than other companies?
Rivner: Refine Intelligence takes a unique approach for fighting Financial Crime – we call it ‘Catching the Good Guys.’
Think of someone who got married and now deposits a large amount of cash from wedding gifts. Or a couple withdrawing cash in order to pay for a big renovation project. Think of people starting a new cash-intensive job, or depositing money from a fundraiser. These are all legitimate activities that look abnormal, triggering transaction monitoring alerts.
Refine discovers these sort of “life stories,” i.e. legit customer activities behind a flagged anomaly. There are two ways to do that:
The first is to ask the customer and Refine provides that capability through our Digital User Outreach which allows a bank to reach out to customers automatically and collect their explanation within minutes.
The second way is to train AI to recognize the life story behind an anomaly, without reaching out to the customer. Our Life Story Analytics does that, and the training uses our unique, proprietary data set of genuine explanations.
The outcome: clear, fast evidence that helps AML teams clear away falsely flagged anomalies by identifying the legitimate customer activity behind them.
Who are Refine Intelligence’s primary customers? How do you reach them?
Rivner: We work with large to mid-sized banks who operate a big team of investigators to look into AML alerts. Refine helps those banks reduce their operational effort significantly without making any change in the Transaction Monitoring system.
Our founders and senior management team have been working with financial crime units for decades, and we expand our reach via participating in events such as Finovate, as well as our own virtual events.
Can you tell us about a favorite implementation or deployment of your technology?
Rivner: A Top 50 bank in the U.S. deployed Refine Intelligence to handle customer outreach for AML. Before using Refine, the AML team approached the branch when they couldn’t find a good explanation to a flagged anomaly. The branch tried calling customers, leaving messages and chasing them for answers. A district manager described the situation as “we are the punching bag of the AML team.”
After the bank started working with Refine, it became clear why the existing RFI (Request for Information) process was driving everyone crazy. The average time to complete a customer outreach was 16 days with 3.6 back-and-forth emails between the AML team and the branch, as initial responses were often insufficient. The process consumed resources that were better used elsewhere.
Refine Digital User Outreach automated the process by messaging customers through digital channels. Response time was cut from two weeks to two minutes, completely changing the game for the Operations team who could work on alerts without interruption, receiving quality responses. With an 85% answer rate, the digital process outperformed manual outreach. Data collected was structured and allowed analysis and benchmarking, and soon most RFIs (Requests for Information) turned digital using the Refine system. The AML team loves the new approach.
What in your background gave you the confidence to respond to this challenge?
Rivner: I’ve been fighting online fraud for 20 years in Cyota, RSA and BioCatch – which I co-founded. This helped me take an outside look at the way AML was operating and realize that the current paradigm isn’t sustainable.
Online fraud detection benefits from context-rich signals that go well beyond transaction monitoring, device analysis, geo-location or behavioral biometrics. These signals feed into AI that is trained using a huge pool of fraud cases, as victims report fraud in their bank account. But no one reports money laundering in their own account, and when a bank files a Suspicious Activity Report, they never get feedback from authorities. You can’t train AI to recognize bad guys without feedback, so the industry had to revert to anomaly detection.
You can get more and more efficient in anomaly detection, but at the end of the day most of what you find is irregular activity in good people’s accounts. Any improvement in detecting bad guys is doomed to be marginal. And that’s not good – the industry needs a game changer…
This brought the insight of reversing the focus, to “Catching the good guys,” that is, detecting the legit activities that were falsely flagged as anomalies.
What is the fintech industry like in Israel? What is the relationship between fintech startups and the country’s established financial services sector?
Rivner: Israel, widely known as the ‘start up nation,’ is a powerhouse of cyber, fintech and financial crime fighting. Many market-shaping startups grew up in Israel: Cyota, now RSA Outseer, was first to introduce risk-based authentication using device and geo-location analysis. IBM Trusteer was first to launch an anti-Trojan tech. BioCatch was first to leverage behavioral biometrics for online fraud and scam detection. Forter and Riskified pioneered the chargeback guarantee market in eCommerce, Simplex did the same in crypto, and DoubleVerify prevents fraud in the digital advertising market. The largest global player in AML is Nice Actimize, and companies like EverC and ThetaRay help acquiring banks and payment providers manage financial crime risks. This might explain why there’s a vibrant community of fraud fighters in Tel Aviv.
Interestingly enough, the local Israeli market has never been a big target for those innovators. Most Israeli Fintech startups work directly with global design partners, who recognize the disruptive, out-of-the-box thinking behind their technology.
You recently demoed your technology at FinovateEurope. What was that experience like?
Rivner: Demoing at FinovateEurope was fantastic! We were thrilled to have the opportunity to demo together with so many other innovative fintech companies, and to meet with banks that are looking to incorporate innovative technologies into their operations. The experience was very TED-like, professional, and the vibe was exciting.
What are your goals for Refine Intelligence? What can we expect from the company over the balance of 2023?
Rivner: Everyone we talk to is very excited about what Refine is doing. When showing our Digital Outreach capabilities, AML teams come up with so many ways to use it effectively – from automating requests of information for resolving transaction monitoring alerts to helping the line of business with Enhanced Due Diligence and Cash Structuring education. Fraud teams are particularly interested in digital outreach to potential scam victims, and it is a great way to conduct rapid investigations of incoming wire and check deposits.
But the biggest amount of interest is in our other bit of magic – Life Story Analytics. That’s where we train AI to recognize the legit customer activity behind a flagged anomaly, without reaching out to the user. Financial Crime teams are excited about the notion of keeping their AML transaction monitoring or scam detection models as is, despite the high degree of false positives, and letting AI sweep aside the legit customer activities so what’s left are the real unexplained anomalies that might be money laundering or scam victims. That’s going to be a major area of expansion for Refine.
FinovateEurope in London was a veritable bonfire of fireside chats! And now, courtesy of Finovate TV, you can check out many of the conversations we had with leading fintech entrepreneurs and technologists.
Here’s our Fireside Chat conversation with Bianca Zwart, Chief of Staff to the CEO of Dutch neobank bunq. We talked about the innovative fintech’s origins in the wake of the financial crisis, the challenge and opportunity of “borderlessness” in Europe, and bunq’s goal of being the “global neobank for digital nomads and international people and businesses.”
On the origins of bunq
Zwart: We were founded just after the financial crisis of 2008. Our founder and CEO Ali Niknam looked around and he saw a lot of people hurt by what was happening. A lot of his friends couldn’t get a mortgage. They were forced to sell their houses – or they couldn’t get a loan as an entrepreneur. He looked around and he saw that people were just pointing fingers, blaming each other and nobody was actually fixing the problem.
On the uniqueness of bunq’s business model
Zwart: We were completely self-funded by our founder for nearly a decade, which gave us the independence to focus on what we wanted to focus on: building a product that people love to use, to bring a service model back to the banking industry. We were the first to introduce a subscription-based model because we were convinced that if you build a product that people love to use, they are willing to pay a fair price for it. By doing so, your commercial reality is directly linked to user happiness.
On the challenge of Europe’s borderless Millennial and Gen Z consumers
Zwart: We all look at Europe as a continent, but it’s just a mixture of so many different countries. Banking is super personal, super cultural. Consider the difference, for example, between the Netherlands and Germany in terms of how we look at money, how we deal with money payment infrastructure. It’s a completely different ballgame and we want our users to have access to financial services wherever they go without having to worry about that.
Twitter has selected eToro to provide real-time pricing data for its $Cashtags feature.
The $Cashtag will not only show real-time pricing data, it will also enable users to navigate to the eToro platform to view more information and make a trade.
The news comes about a month after Twitter CEO Elon Musk said he thinks it is possible Twitter could become “the biggest financial institution in the world.”
Social trading and investment network eToro unveiled it has partnered with Twitter. The tie-up will enable the social media platform’s $Cashtags feature to show users real-time prices for a range of stocks, crypto, and other assets.
Twitter first added pricing data on $Cashtags leveraging TradingView data late last year. However, the live pricing information was only available for select financial assets. With today’s partnership, eToro is expanding the list of assets to include more stocks, ETFs, crypto, and commodities. Moreover, Twitter users will be able to click the $Cashtag to navigate to the eToro platform, which will not only offer more information on the asset, but will also have the option to invest.
“Financial content on social media has provided education to many who have felt excluded by more traditional channels,” said eToro CEO Yoni Assia. “Twitter has become a crucial part of the retail investing community – it’s where millions of ordinary investors go every day to access financial news, share knowledge and converse. As the social investing network, eToro was built on these very principles – community, knowledge-sharing and better access to financial markets. There is power in shared knowledge and by transforming investing into a group endeavour, we can yield better results and become more successful, together.”
In piloting the launch of $Cashtag pricing data late last year, Twitter has seen widespread adoption among its users– even with the limited data. There have been more than 420 million searches for $Cashtags since the start of this year, with an average 4.7 million $Cashtag searches a day. Among the most commonly used $Cashtags are $TSLA, $SPY, and $BTC.
Today’s news comes about six months after Twitter CEO Elon Musk acquired the social media platform and declared plans to turn it into an “everything app.” At a Morgan Stanley Tech conference earlier this year, Musk specified that this vision revolved around payments. “I think it’s possible to create a very powerful finance experience,” said Musk. “Basically, I think it’s possible to become the biggest financial institution in the world, just by providing people with convenient payment options.”
Twitter’s partnership with eToro serves as the company’s first step towards becoming the “biggest financial institution in the world.” It also offers a hint into Twitter’s initial strategy when it comes to achieving that goal– as many U.S. banks have found, when it comes to rising to the top, partnerships are key.
Socure partnered with payments company Alacriti to bring identity fraud prevention to instant payments.
The partnership comes as the transition toward instant payments gains steam in the U.S.
Socure most recently demoed its digital identity verification technology at FinovateFall 2017.
Socure and Alacriti have teamed up to bring third-party and synthetic identity fraud prevention to instant payments.
The partnership will enable financial institutions to use end-to-end, turnkey, instant payment solutions with the benefit of integrated fraud prevention. This will benefit FIs using Alacriti’s Cosmos Payments Hub, which enables institutions to offer their customers modern money movement. The partnership also supports Alacriti’s Orbipay AIQ, a cloud-based machine learning-based fraud prevention solution powered by Socure’s Sigma Fraud suite. Orbipay AIQ helps FIs manage the specific fraud and risk challenges that are associated with instant payments. The technology can be used to augment existing fraud detection systems or as a standalone solution. Orbipay AIQ works for both payment rails such as The Clearing House’s RTP network, the FedNow Service, and Visa Direct. The technology is also compatible with more conventional rails like ACH and Wires.
“Our partnership with Alacriti protects financial institutions and their account holders from predatory fraudsters, improving their trust and confidence when making faster payments transactions,” Socure VP of Business Development Evan Rabinowitz said. “The joining of a comprehensive identity verification and fraud prevention platform with the Cosmos Payments Hub helps financial institutions safely deliver payments innovation quickly and with less risk to market.”
Socure made its Finovate debut in 2013 and most recently demoed its technology at FinovateFall in 2017. This year, the company teamed up with Okta to bring identity verification products to government IT solutions provider Carahsoft. Also, in March, Socure won “Best Identity Verification Solution” at the FinTech Breakthrough Awards for a second year in a row.
The company has raised more than $741 million in funding. Socure’s investors include T. Rowe Price, Accel, and Capital One Ventures. Last month, Socure announced a $95 million credit facility. J.P. Morgan, Silicon Valley Bank, and KeyBanc Capital Markets provided the financing.
“Socure is in an exceptional position to solve what organizations and government agencies need most today – accurate and inclusive real-time identity verification without costly fraud and friction within the customer experience,” Socure founder and CEO Johnny Ayers said when the credit facility was announced in March. “With this facility further strengthening our balance sheet, Socure is in a tremendous position to leave the recession much stronger than when we went into it while continuing to distance ourselves from the competition through investments in new solutions, verticals, and strategic acquisitions.”
FinovateSpring is just over a month away, on May 23 through May 25, and we’re already excited to watch the stage fill with fresh fintech demos and discussions about the hottest industry topics.
Just as fintech is a constantly changing industry, so are the conversations, advice, and relevant themes. So when we hit the networking floor next month in San Francisco, here are the top 10 topics we can’t wait to talk about with everyone:
Metaverse When it comes to the metaverse and Web 3, it seems like you’re either in or you’re out. While a handful of banks have already jumped in with two feet by purchasing real estate in the metaverse, others are dismissing it as a passing fad.
ESG ESG discussions are happening around the globe, and formal ESG reporting strategies are on the verge of becoming more than just nice to have. With proposed regulation in the U.S. and beyond, now is the time to begin paying attention to this space.
Generative AI The topic of generative AI transcends Open AI’s ChatGPT. While organizations are leveraging the technology to save costs, it still bears risk if used improperly. If you’re not a first-mover in this space, however, you certainly don’t want to be the last.
Partnerships Regardless of whether you call them bank-fintech partnerships or fintech-bank partnerships, these tie-ups matter, and they are trickier than they seem. In many cases, keeping good partners can be just as difficult as finding good partners in the first place.
Digital acceleration We may be three years past the golden age of digitization, but we’re not going back. Whether you’re a bank or a fintech, if you haven’t digitized your offerings and back-end processes, you may be left behind.
Economic outlook Last year we were worried about a pending recession. This year, we’re sweating about the impact of bank failures. Does anyone know what we’re in for next?
Decentralized finance The concept of decentralized finance (DeFi) was tarnished last year after the FTX scandal took place, and U.S. regulators have been on high alert ever since. There is more to DeFi than cryptocurrency, however, and much of the industry has yet to embrace– or even explore– the possibilities.
VC investing and fintech valuations Venture capitalists are being much more careful with their dollars these days, and many are focusing their investments on early-stage companies. But how can mid-to-late stage startups get much-needed liquidity? Many have advised focusing on unit economics, saying that companies should focus on customer lifetime value and customer acquisition cost.
Embedded finance Non-fintech and banking companies such as retailers and service providers are looking to make it as easy as possible to make a sale, and embedded finance may be the answer. Fintechs can not only help remove the friction from the checkout flow, they can remove the “checkout” all together by moving the processes into the background.
Customer experience We’ve been talking about ways to win when it comes to the customer experience for almost a decade now, so the topic can seem a bit hackneyed. There’s a reason for that, however. Customers have a broad range of needs, and because their preferences are always changing, it can be difficult for banks and fintechs to keep up with their expectations.
Don’t want to miss out on any of these discussions? Be sure to register before April 21 to save $300 on your ticket.
ID.me announced a $132 million funding round, bringing its total raised to $240 million.
The company has brought on Samantha Greenberg as CFO.
Today’s news comes a week after the company reached a major milestone– reaching 100 million registered wallets on its platform.
Digital identity network ID.meannounced it closed a $132 million funding round this week. The investment boosts the Virginia-based company’s total funding to $240 million.
Viking Global Investors led the round, which also saw participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me has not specified what the funds will be used for.
Along with today’s funding announcement, ID.me also revealed it has appointed Samantha Greenberg as Chief Financial Officer. Greenberg is replacing Rachael Brinker, who was temporarily filling the CFO role after the company’s former CFO Rajat Bahri vacated the position last summer.
Greenberg brings more than 20 years of experience leading financial operations, analyzing private and public technology and consumer companies, and scaling high-growth businesses. Most recently, she served as CFO of Mint House and has also held positions at Citadel, Goldman Sachs, Paulson & Co. Greenberg, and Margate Capital Management LP– which she founded.
“We are fortunate to have Samantha join our senior leadership team, given her excellent track record in growing companies to serve their customers and business partners,” said ID.me Co-founder and CEO Blake Hall. “Her expertise will support our mission to provide our more than 100 million members with a safe and secure digital identity credential facilitating access across services, benefits, healthcare and commerce without selling their personal data. Samantha is joining our team at the right time, after we closed our Series D funding and surpassed 100 million members. These are big milestones toward our vision to streamline access to benefits and services while ensuring no identity is left behind.”
ID.me was founded in 2010 to serve as a digital identity wallet that helps users prove and share their identities online without disclosing additional personal information. The company maintains a digital identity network that includes 14 federal agencies and 500+ retail brands, all of which use ID.me to verify customers’ identities and affiliations. ID.me’s ID wallet helps users prove they belong to certain affiliated groups, such as teacher, student, first responder, or military veteran. Last week, ID.me achieved a major milestone, reaching 100 million digital wallets registered on its platform.
“Throughout our longstanding partnership, exagens has worked with Desjardins to address challenges like improving the financial wellness of their members, up-selling, cross-selling, reducing call center volume, and increasing digital engagement,” exagens President and CEO Michael Stojda said. “This most recent renewal again confirms our steadfast focus on community-based financial institutions, the strong relationship we’ve built with Desjardins and the ongoing value together we’ve provided to both Desjardins and their members over the past 8 years. We look forward to this exciting new chapter in our partnership.”
Desjardins is the largest credit union group in North America, with assets of more than $407 billion. Courtesy of its partnership with exagens, Desjardins has provided its members with contextual, personalized insights into their financial lives. The credit union’s Assistant AccèsD solution leverages exagens’ behavioral banking technology to proactively engage members across the entire digital banking experience. This level of engagement helps members save, spend, borrow, and invest in accordance with their goals. Since embarking on its partnership with exagens, Desjardins has seen 3.4x more savings per year per member, increased digital engagement, and reduced operational costs.
More recently, Desjardins has leveraged its relationship with exagens to address issues ranging from rapid deposit growth to the challenges of the COVID pandemic. Proactive engagement with members, according to Desjardins, also has helped significantly reduce call center volumes.
Founded in 2013, exagens is headquartered in Montreal, Quebec, Canada. The company made its Finovate debut in 2018 at FinovateSpring. Exagens and its solutions have earned recognition and received industry awards from EFMA, Celero, and OCTAS. Exagens was named a Cool Vendor in Banking by Gartner in 2019.
