Fintech Four: Banno, Borro, Personetics & Auction.com are on a Roll

It’s been a crazy week in fintech, and it’s only Wednesday morning. Because my brain can hold no more than four stories at a time (and that’s a stretch), it’s time to publish a “fintech four” mid-week. I don’t know which of these is more dramatic, so I’ll go in alphabetic order: 

1. Auction.com joins the billion-dollar fintech club

Thumbnail image for auction.jpgI’m not sure everyone considers Auction.com a fintech play, but as an online asset sales platform (which moved $7 billion last year), it’s close enough for me. It just raised a fresh $50 million from Google Ventures at a valuation of $1.2 billion. So I’ll be adding Auction.com to our “Fintech billion-dollar club.” 

>>> Metrics and more from Bloomberg here.

2. Banno acquired by Jack Henry

banno.jpgWhile we don’t know the $$ number, given the traction Finovate alum Banno had in the market (375 bank clients), and the relatively high valuations in the fintech space these days ($1.75 billion for Stripe), this must have been a pretty nice payday for the owners and investors in Iowa-based Banno (formerly T8 Webware). Founder Wade Arnold is staying on at Jack Henry and is super excited about his future with the Kansas City-based technology vendor. 
English: Wordmark of Borro, the characters &qu...

3. Borro borrows $112 million

In one of the biggest fundraising rounds in fintech history, U.K.-based Borro landed $112 million to further its high-end online pawn brokerage business. I met founder Paul Aitken last fall and was impressed with the product, which allows consumers to borrow against non-liquid assets, say, a Jacob Lawrence in the hall, at pretty high rates (3% to 4% per month). Until then, I had no idea there was a large, underserved (near prime?) market holding high-end assets (outside Downton Abbey anyway). Even so, I was shocked to see a $112 million round. While terms of the deal weren’t disclosed, I have to believe all or part of the money is debt, not equity. So I’m not going to add Borro to the billion-dollar club, yet. Apparently online lending is back! 

>>> Average loan amount = $12k (against a $20k value)… see Press release
>>> TechCrunch breaks down the Borro loan process and metrics here

4. Personetics is on a roll

pesonetics.jpgAt this week’s great Bank Innovation event in Seattle, I finally had a chance to meet face-to-face with Personetics, the Sequoia-backed “predictive financial services engine.” I’ve been impressed with what I’ve read about the company, and loved the Fiserv demo at FinovateEurope last month (demo here) featuring a forward-looking PFM piece powered by Personetics. But I had no idea how much traction the company was gaining in less than three years since its A-round. While I can’t name names, if even one of these deals moves into production, it has the potential to change the face of online banking. 
>>> Fiserv demo at FinovateEurope featuring insights powered by Personetics here (12 Feb 2014)

BillGuard Brings Email-Like UI to Mobile Banking Transaction Flow

image The ink wasn’t dry on my 2014 wishlist, when I got a message from BillGuard founder Yaron Samid, informing me that its new mobile UI was already doing what I’d most hoped for:

Wish #1: A Gmail-like priority inbox/feed for my financial transactions.

It’s as yet not quite Gmail-level functionality — for example, I’d like more tagging options than just “flag for later” — but compared to the state-of-the-mobile-art today, it’s pretty awesome. Thanks to BillGuard for getting the year off to a great start (note 1).

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How it works
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imageBillGuard aggregates credit and debit card transactions and flags suspicious items for review (see previous posts). So in that way, it has always acted like the Priority Inbox function within Gmail. However, its desktop UI looks more like a traditional PFM than an email inbox.

But for the smartphone, BillGuard has dramatically changed the interface. As you can see in the inset, they use “Inbox” as the name of the transaction register. There is even a red bubble showing how many new charges are available for review (see inset right).

The five primary items on the main screen:

  • Large green “card” >> Summarizes current month’s spending across all aggregated cards (you can also swipe through the individual cards)
  • Inbox >> New transactions and any that you’ve flagged for followup
  • All >> All transactions in a single infinitely scrolling list (I have 1,000+ transaction going back three years, and I can scroll through all of them in less than a minute). You can look at all transactions or just the recurring ones.
  • Analytics >> Month-over-month spending graphs
  • Savings >> Merchant-funded offers

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imageMore on the UI
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1. Inbox view (click screenshot for a larger graphic):

  • Transactions are sorted with suspicious and unknown merchants listed on top and new, unviewed transactions below
  • Users can choose the right “Follow Up” tab to view only those transactions they have flagged for followup (see #x below)
  • User can swipe the transaction right to move it out of the new transaction inbox, as shown in the green “Metropolitan Market” transaction at right

2. Transaction detail image

  • The transaction “card” contains expanded info on known merchants such as full name, location, and URL
  • There are three key buttons:
    A. Green checkbox to okay the transaction, removing it from the inbox
    B. Orange “followup” button to keep the transaction in the pending list for later review
    C. Small gray box in upper right with a number that indicates how many transactions you’ve had with this merchant; clicking it brings up the list of all (10 in this case)

 

image 3. Merchant offer

  • Based on my transaction history, a discount offer from Target is displayed; clicking the green button brings up redemption options, in this case:
    – Email offer
    – Shop now

 

 

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Notes:
1. The mobile UI was actually released in the latter part of 2013.
2. Screenshot at top of post is an iPhone notification.

Fintech Four from Last Week

Since my previous Fintech Four (when Bitcoin was a lowly $200), it’s been an interesting few weeks. Here are the standouts last week:

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One: Coin is an overnight YouTube sensation
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image Who would have guessed a $50 payment gadget could be a viral hit? In the week since it was announced, the 105-second demo video (made Sandwich Video) has racked up more than 6 million views, 26,000 likes, and almost 9,000 comments. The company said it’s original $50,000 crowdfunding goal was hit in 47 minutes, they have not said how many have been sold since. According to a button on its site, the pre-order period will last 30 days.

Many of speculated about why this happened, but the most concise summary is on Quora written by Brian Roemmele. He lists five reasons:

1. The product solves a real problem, too many cards in the wallet

2. Coin implies there is a limited supply

3. It was selling at for a limited time at 50% off

4. It appealed to early adopters with a blend of “old” meets “new”

5. $5 referral credit (against the $50 cost) with a built-in sharing button at the end of the purchase process.

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Two: The latest fintech prize winners
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Fintech startups have been taking home awards at various fall tech events this fall. Here are six winners in from the past 10 days:

1.  imageFinovateAsia Best of Show winners from Singapore (post):

image2. Innotribe Disrupt winner at NextBank LatinAmerica (Bogota, Columbia)

  • Intoo, a 6-person Brazilian small business financing portal, won the Latin American round of the year-long Innotribe contest 

image3. Get In the Ring winner at this Dutch startup competition (Rotterdam)

  • EyeVerify (FinovateSpring 13) took home $11,000 in cash, plus a potential million euro investment, for its eyeprint authentication technology (post)

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Three: Finovera launches “PFM for your bills”
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Finovera (FinovateSpring 13), officially launched its billing/PFM portal and landed a favorable TechCrunch post. The service competes in the PFM space, but is more focused on the billing and payments side (along with Manilla and doxo). Unlike analyzing/charting spending, the process of organizing, paying, and archiving bills is a near-universal need. So, it’s an area that retail banks should pay close attention to (note 1). 

image 

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Four: Virtual currencies gain more real-world backing
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U.S. regulators didn’t exactly endorse Bitcoin and other virtual currencies, but they didn’t condemn it either (Financial Times article). That was enough to send prices through the roof, touching $900 by some reports, a nice 50x gain since Jan 1. Most assets that appreciate so rapidly fall back to earth, but no one knows for sure if Bitcoin isn’t than 1-in-a-million item that defies common sense.

But this is not JUST a Bitcoin story, it’s about the “Internet of money.” And it could be the biggest financial innovation since the credit card. However, it’s still boggles my mind that regulators who are having a hard time letting normal people invest in privately held companies, are not clamping down on unregulated virtual currency trading. This story is far from finished. 
 

Table: USD value of a Bitcoin at Mt. Gox (last 6 months)

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Notes:
1. For a deeper dive, see our report on paperless billing and banking (Nov. 2010, subscription).
2. All Finovate alum videos are available free of charge at our Finovate.com website. 

Group Banking Gets an App, A Look at Yodlee’s Tandem

image In the six years PM (post Mint), dozens of startups have launched with the goal of simplifying group finances. For the most part, they’ve started with two use cases:

1. Sharing rent and utilities among roommates
2. Splitting the bar/dinner tab among friends

Those are the significant financial problems faced by 24-year old founders living in the Bay Area or Brooklyn. But for the rest of the world, those are relatively small or non-existent issues. What we need are financial collaboration tools for adults.

But I’m happy to report there is finally an app for that. And it’s from a fintech company known for providing the PFM plumbing, not the fixtures, Yodlee. The company’s Tandem app made its debut in September at FinovateFall earning a Best of Show award. Tandem repeated with another Best of Show at its international debut last week at FinovateAsia (upper right).

imageTandem uses a four-layer "financial circles" approach inspired by Circles in Google Plus (see inset left):

  1. You
  2. Inner circle: Used to transact
      with family members 
  3. Friends: Used to share expenses
      with groups of friends 
  4. Advisors: Used to collaborate 
      with professional advisors  

The app allows the various circles to jointly manage financial issues, such as siblings chipping in to manage and elderly parent’s expenses. The brilliant thing Yodllee did, which is often overlooked, is to imagefocus on the communications about group finances. Compared to the relatively simple transaction, communicating is often far more time consuming, prone to error, not to mention creating ill will.

In its demo (right), Yodlee showed how siblings could communicate within Tandem about a suspicious charge on their mom’s account. Each person in this financial circle are depicted with thumbnails at the top. Each can communicate with the others using the text-message like interface (lower half of the screen).

Bottom line: There is still hard work required to make Tandem a reality. Yodlee is in discussions with a number of potential clients, but doesn’t expect it to be live much before mid-2014.

Even so, Tandem is the type of tangible improvement that PFM has long promised (note 1). I’d love to move beyond text messaging, and use Tandem to better sync financially with my son when he heads off to college next fall. 

But don’t take my word for it, here’s a final thought from USAA’s acclaimed innovator, Neff Hudson (Tweeted during FinovateFall, 10 Sep 2013)

image

 
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FinovateFall 2013 Demo 
Check out Yodlee CEO Anil Agora and VP Katy Gibson show it off at FinovateFall (note, this is not an embed, click on the picture and you’ll go to the webpage where you can play it):

image

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Post-show interview of Anil Agora, by Finovate’s David Penn:

clip_image002For some, PFM innovations are like hearing that the Dallas Cowboys have a new coach or the New York Yankees have a new pitcher. At the end of the day, they are still the Cowboys and the Yankees and you either love them or you don’t.

But you could almost hear the collective “yes!” when the Yodlee team presented the “shared finances” feature of their PFM app, TANDEM. Who knew the ability to manage finances for elderly parents or high school age children without having to talk with your ex-husband (or ex-wife, I assume) would be so popular?

Congratulations to Yodlee for helping make PFM new again. Here are a few thoughts on TANDEM from Yodlee President and CEO Anil Arora.

Q. Why did Yodlee win Best of Show?

Anil: We think Yodlee won Best of Show at FinovateFall with our Tandem app for two simple reasons: 1.) It’s truly unique, and 2.) Everyone in the audience could relate to it personally.

With nearly 70 presenters, it’s challenging to create something that is dramatically different. We saw a void (and opportunity) in the market to go beyond traditional money management conversations around budgeting and spending to create real dialogue and action around relationships. One of our favorite tweets recognized that “life is messy.” We are all complicated and social beings. So Tandem was designed to both embrace that and to help create some order and peace of mind around how we manage finances within the context of personal relationships (children, spouses, aging parents, teams, friends, roommates, etc.).

Our goal was to tell the Tandem story through real-world use-cases that everyone can understand. We used scenarios such as having a child in college who needs money for school purchases, communicating with siblings to help an aging parent manage bills and protect against fraud, and business partners working through the process of getting a business loan with their bank. These are just a few of hundreds of scenarios that we all face every
day where our new Yodlee Tandem mobile app could play a valued and proactive role in both the communication around finances and actual money movement. It’s safe, easy, and relevant to every day life.

Innovation is key to Yodlee’s DNA. We are passionate about creating a platform and an ecosystem that solves real problems, breaks down technical barriers, and moves industries forward. We hope our new Tandem app does all that!

Q. What would you like to add to what we’ve learned from your demo?

Anil: Telling a complete story in seven minutes is really tough. For example, we showed only a few use-cases for Tandem out of the hundreds that exist. When you’re excited and passionate about how an app can change lives, it’s hard to choose just two or three instances to show the crowd. We also would have loved to add more about the ease and power of how someone can actually set up a financial circle. It’s very easy and it’s very powerful.

The financial circles concept of communication within pre-determined social circles is really unique, and the ability to control the account-sharing access is paramount. This clearly distinguishes Tandem from other apps and services. We haven’t seen anything else in the market where you can securely interact with others around specific accounts and transactions with distinct parameters around what is shared and accessed, from specific (tagged) transactions to full account access with a trusted advisor. Tandem enables full control while empowering users to have a real dialogue around important financial matters in real-time.

Q. What can we look forward to over the next three to six months?

Anil: Since Finovate, we have received tremendous interest in the Tandem app. We’re really excited about seeing Yodlee Tandem live and in action providing value to millions of people around the world. We’re already getting substantial consumer feedback on both the concept and the user experience and that will increase exponentially when the app goes live.

We will provide Tandem to existing and new customers within both our financial institution business and also within our API business to consumer services companies, large and small. We believe this is a very useful and valuable app that will engage people in all-new ways around managing financial relationships and having productive conversations about a very sensitive topic: money.

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Notes:
1. We’ve tackled PFM numerous times over the years in our Online Banking Report. Most recently here (subscription). 

New Banking Business Models

image There will likely be a few more post-mortems on Perkstreet’s failure to create a viable business using a debit-card rewards model (note 1). Whether its downfall was due primarily to unfortunate commodity pricing (my theory), lack of demand from the debanked (see Ron Shevlin’s post), or something else entirely, it’s interesting to ponder just what problems are big enough to support VC-backed bank-like entrants (note 2). 

I wrote the following piece for our OBR clients a year ago (note 3). It seems even more pertinent today in light of Perkstreet’s failed $15 million bet.  

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Embracing New Business Models for a Digital World

For 20 years, online and mobile banking has been bolted on to traditional business models. Exceptions are few: ING Direct, PayPal, Virgin Money and several other smaller players (note 4).

The bolt-on strategy worked amazingly well. Major U.S. banks have lost virtually no deposit, loan or fee-income market share to upstarts in the Internet era. Robust profits allowed incumbents to build online and mobile capabilities without sacrificing their brick-and-mortar channel.

But the banking world changed in 2008. Worldwide recession, regulatory price controls, an uncertain lending environment, low rates and increased competition from VC-backed startups have all combined to make holding on to market share less certain.

We see three areas where financial services startups could gain ground:

  • Digital financial advocate
    Positioning
    : Consumer advocate in the cloud always watching over your transactions and financial well-being; and can tap investors (crowdfunding) to get you some needed cash
    How: P2P lend + aggregation/PFM + P2P pay + insurance + service + safety
    Who: Mashup of BillGuard + Mint + Lending Club
  • Virtual CFO/CPA
    Positioning:
    Digital business partner supporting financial activity, accounting and capital needs
    How: Payments + P2B lending + aggregation + bookkeeping/accounting + fraud protection
    Who: Cross between Funding Circle and Xero
  • Personalized mutual fund
    Positioning
    : Personalized and highly automated mutual fund/ETF
    How: Simple UI + limited options highlighting appropriate choices (think Hipmunk) + systematic savings + automated rebalancing
    Who: Betterment on steroids

These businesses require sophisticated software, such as PFM modules, fraud protection, and business management functions. It will be fascinating to watch it unfold.

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Photo credit: ThePeacefulMom

Notes:
1. My apologies to Dan, Jason and the rest of the team. I imagine it’s frustrating to see your valiant efforts reduced to fodder for blog posts. We’d be happy to host if you want to publish a guest post with your observations.  
2. If IBM really paid nearly $1 billion for Trusteer, I guess you can add “fighting financial malware” in the category of big problems.    
3. See Online Banking Report #208/209 (subscription)
4. Certain other countries have experienced more disruption. But in most developed countries the incumbents as a whole have held on to most of their market share.

Gamification & Banking

image I don’t know what we did before the term gamification was coined. Back in the day we just talked about comparisons, metrics, charts and so on (or maybe "game mechanics" if you working on your PhD). But it’s nice to be able to wrap those concepts up into a single term, even if it does have a bit of a frivolous, video-gaming connotation. 

But, let’s not get hung up on the wording. Call it what you want, but the concept of providing detailed feedback about your customers’ use and abuse of their money is a critical part of being a 21st century financial provider. My absolute favorite thing about Mint is the weekly financial summary its been sending me for five years. It’s still the single most important financial tool I use.

Since it’s Friday, I will cut directly to the visual aid (screenshot below). The weekly activity tracking summary from FitBit provides good ideas for a comparable financial version. For example:

  • Totals for the week
  • Daily averages
  • High/low days
  • Badges
  • Color coding: green is good, red is bad
  • Leaderboard (if you are sharing with friends)
  • Thumbnail picture (if you’ve uploaded)

Have a great weekend!

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Weekly Progress Report from Fitbit (6 Aug 2013)

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Notes:
1. Graphic from WePlay, a London-based marketing consultancy.
2. For more, see the Online Banking Report PFM library (subscription required): PFM 4.0 (June 2012); Alerts & Streaming (July 2010);  PFM 3.0 (May 2010); Social Personal Finance (June 2007); Personal Finance Features for Online Banking (Aug 2006).

Will mobile finally make PFM popular?

image In the online desktop era, we’ve seen only one direct-to-consumer PFM mega-hit: Mint (see note 1).

But looking at recent rankings in the U.S. Apple App Store (iOS) it looks like that may be changing. There are currently five specialty PFMs in the 13 most-downloaded free finance apps, including Mint of course. Is the mobile device finally what will make PFMs popular with consumers? Or are these apps just being downloaded by curious smartphone owners who will never register for the service, let alone become active users? 

My Take: Mobile is, and will be, a huge driver for specialty PFM apps. App stores help consumers find the services, and mobile makes them less daunting to use. But it’s not just the mobile platform driving usage at these four challengers (see below), it’s the way they have positioned themselves with tangible consumer benefits (e.g., save money by spotting fraud charges) rather than the nebulous (e.g., “manage your spending for a better life”).

Parsing this list a little closer, only Mint is positioned as a pure PFM. The challengers are all backing into PFM from various niches:

  • imageBillGuard (#5) is positioned as a fraudulent charge protector
    and accomplishes that through account monitoring. It appeals to
    those concerned about losing money to fraudsters and greedy merchants.
  • imageLemon (#7) is positioned around mobile wallets and payments, but it also offers account monitoring as a premium service. It appeals to early adopters wanting to use their smartphones for payments and all things financial. 

  • imageManilla (#12) revolves around billing and financial statements, but obviously aggregated bank and credit card statements is a core PFM feature. It appeals to those wanting better management of their mess of paper bills, receipts and records. 

  • imageCredit Karma (#13) focuses on credit scores and debt management, but recently extended into full account monitoring. It appeals to those wanting to improve their credit scores and better manage debt.

Because most consumers have no interest in looking at a bar chart of their spending, it makes sense to sneak in the PFM piece through more compelling, benefit-laden service offerings. For banks, all four of these approaches are worth a look. 

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Table: 20 most popular free finance mobile apps in U.S. Apple App Store 
Does not include several non-financial apps

  Name Primary Type
1 Capital One Bank/card
2 Chase Bank/card
3 Bank of America Bank/card
4 PayPal Payment
5 BillGuard (note 2) PFM: cards
6 Wells Fargo Bank/card
7 Lemon PFM: cards
8 Mint PFM: general
9 American Express Card
10 Scottrade Investing
11 USAA Bank
12 Manilla PFM: billing
13 Credit Karma PFM: debt
14 Discover Card
15 Citi Bank/card
16 Xoom Money Transfer Remittances
17 TD Bank Bank
18 Venmo (Braintree) Payments
19 Fidelity Investing
20 US Bank Bank/card

Source: U.S. Apple App Store accessed via iPhone 5 from Seattle, WA on Fri. July 26, 2013 at 11 AM PDT 

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Notes:
1. Not counting bank-branded PFMs from Intuit, Yodlee, Geezeo, Money Desktop, et al. And not counting the packaged-software stalwarts from the 1990s, Microsoft Money and Quicken.
2. BillGuard moved up to the #1 position over the weekend and remains there as of 6:00 PM PDT today
3. Check (formerly PageOnce) should also be considered in this discussion. It has been a top-20 finance app for the past few years, despite currently running in the lower 30s, probably due to its recent rebranding to an entirely new name
4. For more info, see the Online Banking Report PFM library (subscription required): PFM 4.0 (June 2012); PFM 3.0 (May 2010); Social Personal Finance (June 2007); Personal Finance Features for Online Banking (Aug 2006).

PFM: Playing the Trust Card

Having been involved in the PFM industry for two decades, I’ve long taken the position that it was the bank’s business to lose. While consumers may not always like their bank, most continue to trust them with their money. And that’s an advantage not easily overcome by newcomers. 

imageI was reminded of the trust factor when I looked at Change Sciences latest report on PFM usability (subscription). As you can see at right, the researcher charted Trust (horizontal axis) vs. Likelihood (to use the service).

The two most trustworthy PFM offerings, by a significant margin (+20%), were operated by banks:

  • PNC Virtual Wallet
  • Chase Blueprint

It was less clear how trustworthiness correlated with trial. In this 12-company study, users were most likely to try the most trusted site, PNC Virtual Wallet, after sampling it. But Chase, with the second most trusted site, was tied with less-trusted sites Mint and newcomer Pocketbook (headquartered in Singapore) for likelihood to try. Not surprisingly, many factors besides trust will impact trial. 

Bottom line: With only two bank-run PFMs in the chart, there isn’t nearly enough data to conclude that banks have an inherent trust advantage in personal financial management. And even if they do, it’s difficult to prove that trust actually LEADS to more usage (trust could simply be correlated, without causation).

Nevertheless, these two data points are encouraging for banks. Both PNC and Chase, who have invested millions on personal financial management, have managed to wow consumers with their offering. PNC Virtual Wallet has also previously finished on top of the Change Sciences UX scorecard.

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Note:
For more info, see the Online Banking Report PFM library (subscription required): PFM 4.0 (June 2012); PFM 3.0 (May 2010); Social Personal Finance (June 2007); Personal Finance Features for Online Banking (Aug 2006).

The Simple Finance Game or “Hiding PFM in Plain Sight”

image I’ve written thousands and thousands of words about personal finance management (PFM) including seven deep dives in our Online Banking Report (see note 1) and 130 131 blog posts. However, I’ve never articulated the behavioral aspects as well as NY Times software developer Andre Behrens who pens the occasional post at NYTimes.com.

In his Tuesday article, Gamification Done Right, he uses (Bank) Simple as an example of a great use of game mechanics:

Simple.com is the most beautiful bank site I’ve ever seen…but aesthetics are just a baseline. Because what Simple actually wants to do is get you to play a game. The game is called “Master Your Finances”….

HPFM lite: Bank Simple safe-to-spend balancee then describes a key part of this game, which Netbanker readers will recognize as Simple’s Safe-to-Spend balance:

If there’s one number you’re guaranteed to see on a bank site, it’s your balance…I take this number for granted…what other number could there be? But once you start playing the Simple Game, you realize this is a number that matters to the bank much more than it matters to you. What you care about is how much money you can use right now.

He goes on to write about how Simple encourages users to keep savings in unique buckets associated with goals:

…saving has always felt to me like denying myself fun spending opportunities. In the Simple Game, the opposite has proven true. Because every goal has a name and a committed plan, and because the transactions are presented in small increments, saving has become an anticipatory pleasure.

Bottom line: Read the whole article. It may help reinvigorate your efforts to infuse basic PFM concepts directly into everyday online/mobile banking. Every customer should be able to reach the first level of the finance game simply by logging in. How do you take it to the next level? That sounds like the makings of post #132, 133, 134 …..

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Note:
The OBR PFM library consists of three reports penned a decade ago on account aggregation, the PFM enabling technology pioneered primarily by Yodlee. Then four reports in the modern PFM era looking at features, benefits and bundles (subscription required):
— June 2012: PFM 4.0 here
— May 2010: PFM 3.0 here
— June 2007: Social Personal Finance here
— Aug 2006: Personal Finance Features for Online Banking here
— July 2003: Account Aggregation 3.0 here
— Aug 2000: Account Aggregation 2.0 here
— Oct 1999: Account Aggregation

Should You Install Mint@Yourbank?

image Yesterday, Intuit announced a Mint-branded PFM that banks can install within their secure online banking sites (press release). Several pilots are beginning shortly, but widespread availability is expected towards year-end.

The service will contain similar functionality as Mint offers directly today. However, FI end users will not see third-party offers, unless the bank decides to run them. See the mockup below for what Mint will look like running within a retail bank.

Many of Intuit’s 1,100 online banking clients (500 of which use Intuit’s FinanceWorks PFM) will jump at the chance to integrate Mint. Non-customers will be considerably more wary. See the pros and cons below. 

I was briefed by Intuit’s Mint folks Tuesday, so I’ve had 36 hours to ponder the implications (see note 1). As Aite’s Ron Shevlin blogged yesterday, the move comes as no surprise to anyone. But now that the moment has arrived, banks and credit unions must decide if they want to cede PFM branding over to Mint. There is no right answer, but here are a few pros and cons to ponder: ________________________________________________________________________________
Pros:

  • Mint is THE brand name in PFM. In fact, it’s probably the best known name in all of personal finance, not counting big financial institutions and payment brands. When I tell friends and family what we do at Finovate, I usually get blank stares until I say that we have companies like Mint on stage demoing their new products. Then they get it; everyone seems to have heard of Mint. So it will be easier to educate the market by simply saying, “we offer Mint built right in to your online banking.”
  • Current Mint users can import their history and aggregated accounts right into your bank’s secure site with the click of the button. With 12 million registered users (note 1), that means that about 10% of your customers base has already set up an account there and could be off and running MUCH faster than using your home-grown service.
  • Tax integration: While some may view this as a con, the links between Mint and sister product TurboTax, provide a nice solution for banks to push during tax season. 
  • Attractive UI: While the other players (notably Money Desktop) have caught up, if not surpassed, Mint on the UI front, it still provides a UI that is head and shoulders above the typical banking site.
  • Early mover advantage: If you are the first in your market with Mint integration, it could provide a meaningful competitive advantage while you have that space to yourself. And the advantage could remain if you are thought of as “that bank with Mint” for the next few years.
  • Jump-start mobile money management: Few banks have anything beyond basic balance/transaction info in mobile banking. Whereas Mint is now acquiring almost half its customers in the mobile channel.
  • Your customers already use it: A typical bank has 10% of its customer base registered with Mint (though the active user base is much smaller). Those customers are being served competing offers whenever they login to Mint.com. Those offers are replaced with your marketing messages when using Mint@YourBank

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Cons:

  • It’s an added expense, potentially a significant one: Intuit declined to get into specifics of the cost, but they said there are per user per month charges. If I were Intuit, I’d start the costs low, and raise it aggressively over time as customers were locked into the platform.
  • Control goes to Intuit: Right now, financial institutions are in the drivers seat. Mint is popular and growing, but it’s unlikely to achieve true mass-market status without better integration into financial institutions. And if it becomes the industry standard, then banks may have less power in future negotiations.
  • Brand confusion: Adding another brand to the mix (i.e., one that competes with your FI brand) is always a tough call. And if other banks offer the same Mint-branded PFM, have you lost the potential for competitive advantage? Furthermore, does driving your customer into Mint actually make you more vulnerable if Intuit or someone else releases a “conversion kit” to move all your account to Mint.com or another bank’s Mint service. And will customers even bother to move from Mint.com to Mint@Yourbank?  

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Bottom line: It’s a great move for Intuit. They extend their distribution, potentially dramatically, and better monetize Mint (note 2). And it gives Intuit a platform to develop additional services to sell to client banks. 

Should financial institutions jump on board? Assuming you can overlook control issues, it will boil down to the usual outsourcing issues (cost, support, integration, etc.). So, if Mint@YourBank looks economically feasible, it’s worth putting on your short list. The automatic conversion from Mint.com is a huge benefit. The known brand should make customer/employee education easier. And if you move fast, you can leverage the Mint brand to position yourself as the “personal finance” leader in your market.

But if you want to control your own destiny, avoid conflicting branding, and potentially lower costs (note 3), you may be happier with other solutions. 

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In this Intuit-provided mockup, Mint appear on main navigation and in two primary sections within online banking (3 April 2013)

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Clicking “Mint” on main nav bar leads to this familiar spending screen

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Secondary navigation leads to all the usual Mint functionality, for instance “Budgets” shown here

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Notes:
1. For me, Mint has come full circle. I still remember nervous Mint founder, Aaron Patzer, at our first Finovate in 2007 (demo video). He was riding high after his win at the inaugural TechCrunch40 (now Disrupt) two weeks earlier, but he was afraid he’d be caste out by the banking audience he was attempting to disrupt. His fears proved unfounded as the audience voted Mint Best of Show. Now, his former company is making a bold bet that those very banks will now promote the Mint brand to their customers. 
2. According to an estimate by Steven D Jones at Dow Jones (no relation I presume), Mint brought in less than $3 million during Intuit’s fiscal second quarter. However, that does not include substantial cross sales of TurboTax and QuickBooks, which together are a $4 billion annual business.  
3. I’m making the assumption that as the premium name in the business, Mint will eventually cost more than other solutions. That may or may not happen, as Intuit is large enough to subsidize the service for at long as it sees fit.
4. Intuit will be demoing at FinovateSpring in May.
5. For more on balance forecasting and other advanced PFM features, see our Online Banking Report: PFM 4.0 (June 2012; subscription).

Lemon’s Premium Digital Wallet Carries Monthly Fee

image I’ve spent a fair amount of time playing with digital wallets during the past few weeks. The one with the most traction, at least measured by download activity, is the Lemon Wallet which has been a top-20 free finance app for some time.

While it’s free, does cool tricks with the mobile camera, and is seemingly liked by users, it’s not a transactive service just yet. Basically, using the mobile camera as a scanner, it digitizes all the bank cards, loyalty cards, IDs and various detritus we haul around on our person or stuff into the back of a desk drawer.

Right now, there aren’t many places willing to accept a copy of your card stored on your smartphone. But if you need your healthcare plan number, driver’s license number, or any of your card numbers, they are all stored in a handy location (you could do the same thing with the iPhone’s notepad too).

Obviously, Lemon has bigger plans than simply being a card-number archive. You don’t score $8 million in venture capital unless you have a path towards a $75+ mil valuation.

The startup’s first step towards revenue generation is its $4.99 per month (or $39.99 annually) premium option. For that, users get a bundle of benefits including:

  • Card transaction scanning powered by BillGuard,
    which downloads transactions to monitor up to 10 cards
    (1 account can be tracked in the free version)
  • Lost wallet service (aka credit card registration) so that if you lose your physical wallet, Lemon will handle getting all your cards replaced
  • Extra password for more security
  • Transaction sharing
  • Export data to CSV (Excel), Evernote, Dropbox or Concur

My take: For power users, the BillGuard integration makes Lemon premium worth the $3.33.mo on an annual plan. One mistaken charge discovered every year covers the cost. But account aggregation is not something consumers are used to paying for, so by simply providing fee-based PFM services, it will take time to get meaningful revenues.

But with a solid base of cards aggregated onto the platform, Lemon can leverage the info in many ways. And as mobile proximity payments become technically feasible, the company is in a good position to be one of the major wallet players (or be acquired by one).

Email upsell for the Lemon premium option (5 Feb 2013)

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