Finotta and Constellation Help Credit Unions Enhance the Member Experience

Finotta and Constellation Help Credit Unions Enhance the Member Experience
  • Embedded finance and digital banking solutions provider Finotta has announced a strategic partnership with Constellation Digital Partners (Constellation).
  • Constellation will integrate Finotta’s Personified platform into its own solution to help credit unions offer personalized financial guidance to their members.
  • Finotta made its Finovate debut at FinovateFall 2022 in New York.

Embedded finance and digital banking solutions provider Finotta forged a strategic partnership with Constellation Digital Partners (Constellation). A cloud-native digital banking services provider, Constellation will integrate Finotta’s Personified platform into its own solution to give credit unions new resources to boost member engagement and satisfaction, as well as drive digital growth.

“More than 90% of consumers expect their financial institution to offer a modern digital banking platform, but this is table stakes,” Finotta Founder and CEO Parker Graham said. “The key is differentiating the experience based on what members need and want, which is financial guidance. Unfortunately, this is also where massive missteps are made. Many traditional PFMs inadvertently shame consumers for poor financial habits rather than encourage positive behavior, killing the overall experience. As a result engagement is down considerably.”

Founded in 2018 and headquartered in Overland Park, Kansas, Finotta made its Finovate debut at FinovateFall 2022 in New York. At the conference, the company demoed Personified, a suite of products that enable FIs to provide personalized financial guidance via their mobile banking apps. Personified helps financial institutions anticipate member and customer needs, increase product conversions, and deliver actionable financial guidance – all in a single solution. The platform helps banks and credit unions leverage the digital channel to generate more revenue, improve financial performance, and boost profitability for members and customers.

Last year, Finotta noted that its Personified platform had increased user engagement compared to other mobile banking apps, with an average use of 13 minutes per month per user. According to Graham, this compares favorably to the “less than one minute per month” that users spend on the average mobile banking app. Not only does this reflect a significant lack of engagement from users, it also limits the FIs ability to cross-sell other products and services. Finotta also pointed to a study from Oracle that suggested as much as 40% of customers believe that independent PFM apps are superior to the offerings provided by most financial institutions.

“Embedded (Finotta’s) technology into our platform will equip credit unions with the tools they need to thrive in the digital age while delivering personalized, seamless, and exceptional service to their members every step of the way,” Constellation SVP and Head of Product Aaron Oplinger said. “We look forward to the value this will bring our industry.”

Founded in 2017 and headquartered in Raleigh, North Carolina, Constellation Digital Partners is a leading provider of mobile and digital banking solutions for community-based financial institutions. The company is dedicated to empowering both credit unions and community banks with innovative solutions for mobile banking, online account management, personalized financial insights, and more. The company has raised $17 million in funding via a Series A round completed in 2020. Kris Kovacs is President and CEO.


Photo by Faik Akmd

Business Banking Platform Rho Partners with Navan to Launch New Tool

Business Banking Platform Rho Partners with Navan to Launch New Tool
  • Business banking platform Rho has partnered with Navan to launch a jointly branded tool that will allow Rho’s business clients to add and manage their Rho Corporate Cards directly within Navan.
  • The partnership is leveraging Navan Connect, a card-link technology that extends Navan’s No Expense Reports experience to authorized expense partners.
  • The new, joint tool offers business clients a unified interface that saves them from having to coordinate multiple applications across separate vendors, or having to manage different costs and workflows.

Rho has teamed up with Navan to launch a new, jointly branded tool that will help simplify the way businesses manage their finances.

Leveraging Navan Connect, the new co-branded solution will allow businesses to add and manage their Rho Corporate Cards directly within Navan after configuring the cards using the Rho platform. Businesses can use the new finance suite to manage corporate travel and expenses, enforce expense policy compliance, send payments, and close their books. The unified interface saves businesses from having to coordinate multiple applications across separate vendors, or having to manage different costs and workflows.

Launched in 2023, Navan Connect is a card-link technology that extends Navan’s No Expense Reports experience to authorized expense partners. Using this technology, businesses can embed travel and other spending policies with Rho, which will offer finance departments control of and visibility into employee expenditures.

“We’re excited to partner with Navan to help businesses simplify the finance stack and save time and money,” said Rho Co-founder and CEO Everett Cook. “The years we’ve spent building the world’s best business banking platform infrastructure opens up ample opportunities for Rho to explore compelling partnerships with world-class organizations like Navan.”

New York-based Rho was founded in 2018 to serve as an all-in-one financial platform for businesses and organizations. In addition to checking and savings accounts and credit cards, the company offers expense management, AP automation, treasury management, and now business travel expense tracking and management.

Formerly known as TripActions, California-based Navan was founded in 2015 and leverages AI to create an enhanced user experience around booking corporate travel. Navan has made four acquisitions and now counts 2,900+ employees across 40 markets.

“Small- and medium-sized businesses need a complete suite of financial tools to get them up and running quickly,” said Navan Expense CEO Michael Sindicich. “With Rho, Navan customers now have an out-of-box set of financial tools from a trusted financial partner to help them proactively control spend as they scale while increasing operational efficiencies so companies can focus on the objectives that matter most.”


Photo by Ketut Subiyanto

Hightech Payment Systems Acquired Irish Digital Banking and Payments Solutions Provider CR2

Hightech Payment Systems Acquired Irish Digital Banking and Payments Solutions Provider CR2
  • Ireland-based digital banking and payment solutions provider CR2 has agreed to be acquired by Morocco-based Hightech Payment Systems (HPS).
  • The transaction will strengthen HPS’s value proposition in French-speaking markets in Africa and help the company expand into English-speaking Africa and Australia.
  • CR2 made its Finovate debut at FinovateFall 2014 in New York.

Irish digital banking and payment solutions provider CR2 has agreed to be acquired by Morocco’s Hightech Payment Systems (HPS). The move will bolster HPS’s digital banking and payment capabilities and consolidate the company’s status as a leader in the African market, especially in its Francophone regions. The acquisition also will help HPS expand in English-speaking Africa and Australia due to CR2’s strength in these markets. Terms of the acquisition were not immediately available.

“We are pleased to be joining Abdeslam and the team at HPS,” CR2 CEO Fintan Byrne said in a statement. “Together, we share a wealth of experience, a passion for innovation, and a relentless focus on customer success.” Byrne added that the acquisition aligns with CR2’s global expansion goals. “With additional scale comes even more opportunity to invest and innovate. This is an exciting time to be in the digital banking and payments technology sector,” Byrne said.

A Finovate alum for more than a decade, CR2 offers digital banking and payment solutions via its flagship platform, BankWorld. The platform gives more than 90 banks in 50+ countries a comprehensive suite of digital banking, digital wallet, and payment functionalities. HPS will combine CR2’s technology with its PowerCARD suite of payment solutions which is used by 500+ institutions in more than 95 countries. HPS further noted that CR2 will “contribute materially” to its financial bottom line, post-acquisition. CR2 generated revenues of €23.8 million in the 12 months leading up to June 2023.

“Today marks a significant milestone in the continued growth of HPS,” HPS Co-Founder and CEO Abdeslam Alaoui Smaili said. “CR2 has a differentiated and exciting capability set, which is a strong fit for HPS and adds significant depth and breadth to our platform.”

Founded in 1995, HPS is a multinational corporation that provides payment software and solutions for issuers, acquirers, card processors, independent sales organizations (ISOs), retailers, mobile network operators (MNOs), and more. HPS is headquartered in Casablanca, Morocco, and has been a member of the Casablanca Stock Exchange since 2006.

Headquartered in Dublin, Ireland, with offices in Dubai, Jordan, India, and Australia, CR2 most recently demonstrated its technology at FinovateFall 2014 in New York. Earlier this year, the company announced a strategic partnership with U.K.-based core banking and financial solutions provider Fimple.


Photo by Luciann Photography

Fintech Rundown: A Rapid Review of Weekly News

Fintech Rundown: A Rapid Review of Weekly News

With neobank Monzo’s big investment and multi-billion dollar valuation on one side and the continued woes of BaaS provider Synapse on the other, “interesting times” continue to characterize the fintech landscape as we slide into the summer months.

Be sure to check our Fintech Rundown all week long for the latest updates and fintech headlines.

Insurtech

Indian insurtech CoverSure raises $4 million in pre-Series A funding in a round led by Enam Holdings.

Payments

First National Bank of Omaha (FNBO) turns to Derivative Path for advanced FX payments.

Quest Payment Systems to provide payment technology to Australian public sector POS payment company NSW Government.

Turkey’s United Payment secures e-money license from the Central Bank of Azerbaijan.

Chinese digital payments solutions provider Lianlian DigiTech receives e-money license in Luxembourg.

Deel extends strategic investment to Alviere to enhance U.S. worker payments.

Five million businesses now transacting on Versapay’s B2B payment network.

DailyPay appoints Stacy Greiner as interim Chief Executive Officer.

Pidgin partners with Corelation to enable real-time payments for credit unions nationwide.

Curve plans to launch digital payment solution on iOS to compete with Apple Pay.

Fraud prevention and compliance

Fraud and financial crime prevention platform DataVisor announces partnership with financial services compliance consultancy firm Davies.

Blockchain-based SaaS platform Henoscene partners with Lithuanian regtech iDenfy to enhance its KYC operations.

Solutions by Text secures $110 million growth round led by Edison Partners and StepStone Group.

Ocorian appoints Chief Financial Officer.

Sift announces RiskWatch to simplify fraud decisioning and catalyze growth.

AMLYZE announces strategic partnership with Aura Cloud to enhance financial crime prevention. 

Embedded finance

Embedded finance solutions provider Finotta announces strategic partnership with digital banking services provider Constellation Digital Partners.

Treasury Prime partners with onboarding identity provider Footprint.

Digital banking

Crédit Agricole Next Bank taps InvestGlass to enhance its lead management and CRM.

Sikoia joins the NayaOne marketplace.

Data

Transcend raises $40 million in Series B funding to fix privacy for the enterprise.

Small business finance

Rewards network Ascenda to provide Ramp customers more ways to redeem points earned on U.S. spend. 

Inter&Co to acquire the remaining 50 percent of Granito, a Brazil-based merchant acquirer.

Kintsugi lands $6 million in Series A funding to simplify tax compliance with AI-powered automation.

Crypto

Ledger starts shipping its high-end hardware crypto wallet.

Wealth management

DriveWealth introduces new Chief Product Officer Kyla Murphy.

Alternative asset platform Alto launches Alto Marketplace, offering curated private alternative investment opportunities for eligible investors.

PureFacts Financial Solutions selects BridgeFT’s WealthTech API to enhance data infrastructure for end-to-end revenue platform.

Identity management

AU10TIX launches free Risk Assessment Model to help companies conduct initial assessment of identity fraud risk.


Photo by Nathan Cowley

FinovateSpring 2024 Best of Show Winners Announced

FinovateSpring 2024 Best of Show Winners Announced

The demos are done. The votes have been counted. And the people have spoken. After two days of live fintech demos here at FinovateSpring 2024, we are proud to introduce the winners of Best of Show.

Bloom Credit for its technology that helps banks and credit unions offer a deposit retention and credit building tool to their client base.

Cascading AI for its platform that improves efficiency in banks by 30x by automating rote tasks, enabling banks to leverage that step-change in efficiency to grow their top and bottom lines.

Kobalt Labs for its solution that helps fintechs and financial institutions accelerate and strengthen their third-party diligence, leading to faster and safer paths to revenue-generating partnerships and operational efficiency that doesn’t increase headcount.

QuickFi for its technology that enables banks and manufacturers to give their business customers a fully digital, self-service finance experience that’s fast, intuitive, and consistent with how modern business borrowers prefer to do business.

Remynt for its platform that helps creditors achieve higher recoveries and recapture defaulted consumers as customers when their financial position improves.

SAVVI AI for its solution that helps financial services companies step into the age of AI, with faster, more accurate forecasting, without changing their workflow or processes and using their existing teams.

A heartfelt thanks to all of our demoing companies for sharing their latest fintech innovations with our FinovateSpring audience. Be sure to check out the Finovate Podcast featuring Greg Palmer in the weeks to come as he interviews FinovateSpring 2024’s Best of Show winners.


Notes on methodology:
1. Only audience members NOT associated with demoing companies were eligible to vote. Finovate employees did not vote.
2. Attendees were encouraged to note their favorites during each day. At the end of the last demo, they chose their three favorites.
3. The exact written instructions given to attendees: “Please rate (the companies) on the basis of demo quality and potential impact of the innovation demoed.”
4. The six companies appearing on the highest percentage of submitted ballots were named “Best of Show.”
5. Go here for a list of previous Best of Show winners through 2014. Best of Show winners from our 2015 through 2024 conferences are below:
FinovateEurope 2015
FinovateSpring 2015
FinovateFall 2015
FinovateEurope 2016
FinovateSpring 2016
FinovateFall 2016
FinovateAsia 2016
FinovateEurope 2017
FinovateSpring 2017
FinovateFall 2017
FinovateAsia 2017
FinovateMiddleEast 2018
FinovateEurope 2018
FinovateSpring 2018
FinovateFall 2018
FinovateAsia 2018
FinovateAfrica 2018
FinovateEurope 2019
FinovateSpring 2019
FinovateFall 2019
FinovateAsia 2019
FinovateMiddleEast 2019
FinovateEurope 2020
FinovateFall 2020
FinovateWest 2020
FinovateEurope 2021
FinovateSpring 2021
FinovateFall 2021
FinovateEurope 2022
FinovateSpring 2022
FinovateFall 2022
FinovateEurope 2023
FinovateSpring 2023
FinovateFall 2023
FinovateEurope 2024

Aeropay Lands $20 Million to Fuel Pay-by-Bank

Aeropay Lands $20 Million to Fuel Pay-by-Bank
  • Aeropay raised $20 million in new funding for its pay-by-bank technology.
  • The round, which boosts Aeropay’s total funding to $25 million, was led by Group 11.
  • Aeropay also announced the launch of Aerosync, the company’s internally developed bank aggregator.

Chicago-based payments company Aeropay announced today it has landed $20 million in new funding. The Series B round, which boosts the company’s total funds to $25 million, was led by venture capital firm Group 11 and saw participation from Chicago Ventures and Continental Investment Partners.

Aeropay was founded in 2017 to help businesses move money in a faster, less expensive way using Aerosync, the company’s internally developed pay-by-bank technology. Launching today, Aerosync is Aeropay’s bank aggregator that enables customizable integrations via open APIs.

“Payments in most verticals operate on archaic systems filled with excessive fees and risks,” said Aeropay Founder and CEO Daniel Muller. “We’ve built a bank-driven payments network that protects businesses against fraud, saves them money, and gives their customers an easy way to pay. Put simply, we are building the next-generation payments network.”

Aeropay will use the funds to expand into new markets, including financial services, wellness, utilities, QSR, and property management. The investment will also help fuel new product offerings, build on strategic partnerships, and explore new opportunities.

“For years, we’ve searched for a company advanced enough to solve the pains and inefficiencies of the card payment market, arguably the last bastion of the traditional financial services industry,” said Group 11 Founding Partner Dovi Frances. “Aeropay has tackled the most complex technological and compliance challenges, making them the most likely player to seize upon this massive addressable market.”

Pay-by-bank has seen rising popularity across the globe in the past few years, as open banking fuels new possibilities. The technology holds the promise of reducing transaction fees for retailers. End consumers, however, may remain skeptical of pay-by-bank’s security and user friendliness.


Photo by Karolina Grabowska

VantageScore Taps Open Banking Data for New Launch

VantageScore Taps Open Banking Data for New Launch
  • VantageScore launched its newest credit scoring model, the VantageScore 4plus.
  • The score combines consumer-permissioned open banking data with data from Experian, Equifax, or TransUnion to improve lenders’ underwriting efforts.
  • The new credit scoring model is available as a pilot for banks, fintechs, and government lenders.

Consumer credit score software company VantageScore unveiled VantageScore 4plus, its newest credit scoring model, today.

VantageScore 4plus leverages alternative data sourced through open banking that can be accessed via all major aggregator APIs. When consumers offer lenders access to their bank data, the lender can combine the data with traditional credit scoring information from Experian, Equifax, or TransUnion to make more informed underwriting decisions and potentially lend to more consumers who have thin credit files but demonstrate positive cash management.

“The use of consumer-permissioned bank account data is a huge step forward in creating a credit score that is more predictive and reflective of a consumer’s full financial profile, helping them build their credit and gain access to mainstream financial products,” said Credit Builders Alliance CEO Dara Duguay.

This new credit scoring model is available as a pilot for banks, fintechs, and government lenders. Because it uses the same 300 to 850 scoring range with aligned score-to-odds ratios as VantageScore 4.0, most lenders won’t need to adjust their credit or lending policies to use the new VantageScore 4plus credit score. And because the new score leverages real-time data, lenders will be able to view a consumer’s credit score adjustment within seconds, facilitating faster lending decisions.

The additional data from VantageScore 4plus not only helps lenders make informed decisions about new borrowers, but it also helps lenders identify existing borrowers whose habits have changed. The new score provides visibility into signs of financial distress months before the trouble is detected by traditional credit bureaus. which is critical in the current economic uncertainty. 

“By harnessing the power of alternative open banking data, VantageScore 4plus is ushering in a new era of consumer credit scoring that is transformational for lenders,” said VantageScore President and CEO Silvio Tavares. “As the fastest growing credit scoring company in the U.S., with over 42% growth in 2023 and 27 billion credit scores used per year, lenders are recognizing the innovation and predictive power of VantageScore credit scores.”

The news comes shortly after Experian launched Cashflow Attributes, a tool also powered by open banking and consumer-permissioned data, that aims to offer lenders more data about underserved consumers.

Connecticut-based VantageScore was founded in 2006 as an independently managed joint venture of the U.S.’ three Nationwide Consumer Reporting Agencies (NCRAs) – Equifax, Experian and TransUnion. The company, which is committed to financial inclusion, saw the usage of its VantageScore increase by 42% in 2023, when it reported more than 27 billion credit scores. VantageScore helps 3,400+ institutions, including eight of the top 10 banks, to use the VantageScore credit score to underwrite credit cards, auto loans, personal loans, and mortgages. 

Finovate’s David Penn interviewed Rikard Bandebo, VantageScore Executive Vice President and Chief Product Officer on the company’s approach to credit scoring in 2022.


Photo by Mike Hindle on Unsplash

Socure and Proof Partner to Fight Fraud in Authorizations, Contracts, and Forms

Socure and Proof Partner to Fight Fraud in Authorizations, Contracts, and Forms
  • Digital identity verification innovator Socure announced a partnership with identity-secured transactions company Proof.
  • The partnership will combine Proof’s Defend solution with Socure’s Sigma Fraud suite to help companies fight fraud and forgery in authorizations, agreements, contracts, and forms.
  • Founded in 2012, Socure made its Finovate debut the following year at FinovateFall in New York.

A new partnership between digital identity verification innovator Socure and identity-secured transactions company Proof will bring new tools to the fight against fraud and forgery in authorizations, contracts, and forms.

“With the explosion of new fraud vectors, our mission at Socure remains steadfast: use AI to deliver the most accurate anti-fraud and identity verification solutions in the industry,” Socure Founder and CEO Johnny Ayers said. “Partnering with Proof allows us to uniquely ensure identity-assured transactions for contracts, authorizations, forms, and high-risk financial events across various sectors.”

While there is widespread understanding about threats like money laundering that cost businesses $18 billion every year, the challenge from document fraud is significantly greater. A 2021 report from FINCEN revealed that false records and forgery are responsible for more than $45 billion in fraud activity annually. Fraudsters also have become more effective at leveraging AI to deploy deepfakes, synthetic identities, and – in the case of document fraud – falsified records.

The partnership will blend the strengths of Proof’s Defend solution with Socure’s Sigma Fraud suite. Defend leverages 100+ behavioral, fraud risk signals to detect fraud in online customer interactions. Businesses get a risk score for every transaction that highlights any fraud issues behind the authorization, signature, notarization, or identity verification.

Sigma Fraud analyzes historic behavioral patterns across channels to spot anomalies that may indicate fraudulent activity at the identity level. The suite also is backed by consortium data from the Socure Risk Insights Network, which draws from nearly 2,400 customers from the country’s largest banks, fintechs, payment platforms, and payroll providers.

“Adding Socure’s digital identity verification capabilities to Defend, our fraud detection and prevention product, allows customers to secure transactions at every stage, quickly and accurately,” Proof CEO Pat Kinsel said. “We can’t think of a better partner and are excited to introduce Socure to Defend clients.”

Founded in 2012, Socure made its Finovate debut at FinovateFall a year later. Most recently demoing its technology on the Finovate stage in 2017, Socure has since grown into a leader in digital identity verification with more than 2,300 customers. Last month, the company unveiled its new global watchlist screening and monitoring tool. The solution gives financial institutions the ability to screen, monitor, and assess new and existing customers against the Office of Foreign Assets Control (OFAC) sanction lists and politically exposed persons (PEP) databases, adverse media, and custom watchlists.

Socure began the year announcing a pair of new partnerships. In January, the company reported that auto finance company Exeter Finance would deploy the Socure ID+ platform to onboard new customers. In February, Socure teamed up with fellow Finovate alum Trustly to offer a Pay-by-Bank solution with streamlined onboarding.


Photo by Andrea Piacquadio

Layer Raises $2.3 Million for Embedded Accounting

Layer Raises $2.3 Million for Embedded Accounting
  • Layer has raised $2.3 million in pre-seed funding for its embedded accounting solution.
  • The round was led by Better Tomorrow Ventures, with participation from executives at Square, Plaid, Unit, Check, and other SMB software companies.
  • Layer will use the investment to expand its headcount across engineering and business operations.

Embedded accounting player Layer raised $2.3 million in a pre-seed round of funding today. The funds mark the first investment round the San Francisco-based company has seen since it was founded last March.

Better Tomorrow Ventures led the round, which also saw participation from executives at Square, Plaid, Unit, Check, and other SMB software companies.

Layer aims to simplify financial management for small businesses by enabling software companies– such as point-of-sale systems, neo-banks, and other software companies catering to small businesses– to embed accounting and bookkeeping solutions directly within their own platforms. This eliminates the need for small businesses to import data between their accounting software, such as Quickbooks, and the small business software provider. Because Layer allows software providers to combine their own data with data from customers’ external financial accounts, it helps offer the customers a more complete picture of their accounting.

“A common burden small businesses face today is keeping their accounting software in sync with their operations,” said Layer Co-founder and CEO Justin Meretab. “We believe our platform will now give SMBs a better solution for their accounting needs by embedding it into systems they use daily. Small businesses already have so much on their plate running and growing their operations, and accounting shouldn’t be another burden.”

Layer makes it possible for software companies to embed Layer through its API and pre-built Javascript UI components. The company will use the funding to expand its headcount across engineering and business operations.

“Accounting and bookkeeping are two of the biggest pain points small business owners face, and yet the existing products in the market are intimidating and can be time-consuming,” said Better Tomorrow Ventures Principal Nihar Bobba. “There are few products in the market that truly address these issues, which is why we’re excited to join Justin and Daniel in their journey to build and provide a powerful embedded accounting platform that enables all sorts of companies to solve the accounting needs of their customers.”


Photo by Mikhail Nilov

Identity Verification Solutions Provider Data Zoo Raises $22.7 Million in Series A Funding

Identity Verification Solutions Provider Data Zoo Raises $22.7 Million in Series A Funding
  • Identity verification solutions provider Data Zoo secured $22.7 million (AU$35 million) in Series A funding in a round led by Ellerston JAADE.
  • Data Zoo will use the capital to help foster broader adoption of its identity verification technology.
  • Headquartered in Sydney, New South Wales, Australia, Data Zoo was founded in 2011. Charlie Minutella is CEO.

International identity verification solutions provider Data Zoo has secured $22.7 million (AU$35 million) in Series A funding. The round was led by Ellerston JAADE, an Ellerston Capital fund; Data Zoo will use the capital to help drive broader adoption of its identity verification technology.

“There’s been a long-standing need for a more efficient and secure way to verify identities,” Data Zoo Founder and Chairman Tony Fitzgibbon said. “Data Zoo has spent years refining its solution – the result has been incredible innovation, UX optimization, and growth in a fiercely competitive market, putting us head-to-head with today’s most established identity providers.”

Data Zoo leverages direct access to authoritative data from more than 170 countries and advanced, logic-driven data sequencing to help institutions automatically verify identities based on the next best source. The company’s technology reduces dropout rates, lowers the total cost of ownership, and helps businesses boost customer approval rates and revenue realization. At the same time, Data Zoo prioritizes data protection and privacy by eliminating identity data storage.

Founded in 2011, Data Zoo is headquartered in Sydney, New South Wales, Australia. The company includes eToro, MoneyGram, and Experian among its partners, and competes in a crowded field of innovators including a number of Finovate alums such as Socure and Jumio. Earlier this year, Data Zoo announced the appointment of former London Stock Exchange executive Charlie Minutella as its new CEO. In a statement, Minutella spoke about the expansion opportunities this week’s investment will enable the company to pursue.

“Data Zoo is well-positioned to expand its footprint because of its patented ability to efficiently onboard a more diverse and global set of customers, meet compliance standards across jurisdictions, and enhance data privacy and protection,” Minutella said. “The investment from Ellerston JAADE will supercharge our capacity to operate in key markets, attract new business, and enter new strategic partnerships.”

For more coverage of fintech innovation around the world, check out our Finovate Global column published every Friday afternoon.


Photo by Nicole Avagliano

Almost 90% of Klarna Staff Use Kiki The Company’s Internal AI

Almost 90% of Klarna Staff Use Kiki The Company’s Internal AI
  • Klarna announced that 87% of its staff use its Generative AI engine, Kiki in their daily work activities.
  • Kiki was launched in June 2023 and uses OpenAI’s Large Language Models.
  • Kiki generates responses within one to five seconds and offers answers that are dependent on the user’s role and other context.

Global payments network and shopping platform Klarna announced today that 87% of its staff use Generative AI to complete their daily work activities. The employees are using Kiki, Klarna’s internal AI assistant.

Klarna launched Kiki in June of 2023, leveraging OpenAI’s Large Language Models (LLMs). Since it was released, Kiki has responded to more than 250,000 inquiries, which equates to roughly 2,000 inquiries per day. Today, more than 85% of all Klarna employees use Kiki. 

“We push everyone to test, test, test and explore,” said Klarna CEO and Co-founder Sebastian Siemiatkowski. “As Klarna continues to discover applications for OpenAI’s tech, there’s the potential to take the business to new heights. We’re aimed at achieving a new level of employee empowerment, enhancing both our team’s performance and the customer experience.”

Overall, Kiki helps manage and distribute internal knowledge at Klarna, which helps to maintain a transparent culture. The AI assistant, which generates responses within one to five seconds, offers answers that are dependent on the user’s role and other context.

How do Klarna staff use Kiki? Employees can use the AI assistant to not only fetch information, but also to solve issues independently. For example, the company’s communications team uses the engine to evaluate whether press articles written about Klarna are positive or negative. The company’s lawyers use the tool to draft common types of contracts. “The big law firms have had a really great business just from providing templates for common types of contract. But ChatGPT is even better than a template because you can create something quite bespoke,” said Klarna Senior Managing Legal Counsel Selma Bogren.

Klarna also uses GenAI for external customer communications. The company states that, after one month, the AI customer service assistant handled 2.3 million conversations, equivalent to two-thirds of Klarna’s customer service chats.

The announcement comes as OpenAI, which powers Kiki, unveiled GPT-4o, the latest iteration of its GenAI chatbot. The new version is faster, has improved its non-English language text, and accepts input of any combination of text, audio, and images, while generating any combination of text, audio, and image outputs. “Because GPT-4o is our first model combining all of these modalities, we are still just scratching the surface of exploring what the model can do and its limitations,” states OpenAI’s announcement page.


Photo by Ketut Subiyanto

Romania’s Salt Bank Turns to Regtech Napier AI for Transaction Monitoring

Romania’s Salt Bank Turns to Regtech Napier AI for Transaction Monitoring
  • Financial crime compliance company Napier AI has partnered with Romania’s Salt Bank.
  • Salt Bank will deploy Napier AI’s transaction screening solution to protect transactions against a variety of fraud risks.
  • Napier AI made its Finovate debut at FinovateEurope 2018 in London.

Romania’s first neobank, Salt Bank, has teamed up with financial crime compliance company Napier AI. Salt Bank will deploy Napier AI’s Transaction Screening solution to ensure that the hundreds of millions of transactions Salt Bank handles are safe from fraud risks.

“We chose the Napier AI platform because it offered NextGen technology which enables us to strengthen our financial crime controls and matches our drive to offer clients a seamless digital experience, within a robust regulatory environment,” Salt Bank CEO Gabriela Nistor said.

Salt Bank sought out Napier AI’s technology to ensure that it is able to keep pace with evolving money laundering, terrorist financing, and fraud risks on the one hand, and consumer demand for a seamless digital experience on the other. Napier AI’s Transaction Screening product features a user friendly interface with customizable workflows, a cloud-based deployment, a sandbox environment for optimizing screening configurations, and a configurable dashboard with no-code rule building and AI insights.

“Napier AI’s industry-leading Transaction Screening solution is set to help Salt Bank succeed in setting a new standard for banking in Romania,” Napier AI CEO Greg Watson said. “It is an exciting time for the industry and market, and I am excited to see how we work together to bring best-in-class financial crime compliance to the next generation of digital banking users.”

Founded in 2015 and headquartered in London, U.K., Napier made its Finovate debut at FinovateEurope in 2018. At the conference, the company demoed its Customer Screening and Transaction Monitoring Enhancement software. By addressing gaps in current legacy systems’ AML and client screening solutions – and extending their shelf life – Napier’s technology enables organizations to enhance the performance of their current fraud prevention processes.

Napier AI’s partnership news comes one month after the company teamed up with impact asset manager Finance in Motion. Finance in Motion will deploy Napier AI Continuum – including its Client Screening solution and Client Risk Assessment module – as its AML and counter terrorist financing platform. Earlier this year, Napier AI secured an investment of $56.6 million (£45 million) from Crestline Investors.

“We are excited to work with the Napier AI team and believe their market-leading, AI-powered technology platform is well-positioned to help financial institutions and other regulated companies excel in an environment with rapidly expanding transaction volumes and increasing regulatory requirements,” Crestline Managing Director Will Palmer said when the investment was announced in February.


Photo by Adrian Frentescu