How they describe themselves: BCSG creates and distributes value adding products and services to over 135,000 small businesses through financial institutions. BCSG products provide real, tangible solutions for small businesses to survive and succeed, while simultaneously providing financial institutions with the opportunities to differentiate their proposition, enhance customer loyalty, and grow wallet share.
How they describe their product/innovation: Credit HQ provides small businesses with unlimited access to a database of customers, outlining their risk profile and payment performance in a simple and easy-to-use format. The platform allows small businesses to develop monitoring plans for each customer/supplier, which sends e-mail alerts directly to the business owner when there is a material change in the credit/risk profile. The platform also allows businesses to create best practice credit terms letters to issue to customers to ensure all parties understand their relationship at the outset of any relationship. Should there be any delays in payments from customers, the platform allows the user to create a 10-day final demand letter free of charge, which will be issued directly to the customer. Should this not deliver payment, then the user can issue debt instructions directly through the platform to be collected for a market leading 20% no win, no fee payment by one of the leading business to business debt collectors in the market.