There have been plenty of discussions surrounding fintech valuations this year. Rumors of a bubble have plagued fintech for a few years, and high valuations combined with seemingly endless funding rounds have analysts raising their eyebrows.

We spoke with CMFG Director of Discovery Fund Elizabeth McCluskey to get her take on fintech investment, M&A activity, and industry trends.

How is this year trending so far when it comes to investing? What are the funding numbers and volume as compared to years past?

Elizabeth McCluskey: Fintech startups raised $28.8 billion in funding during Q1 2022. Despite being down 18% from the previous quarter, this marked the fourth-largest funding quarter on record. And this represents a large share of all venture capital activity; fintech startups raised 1 out of every 5 VC dollars in Q1, indicating that the sector is still immensely popular for investors. CMFG Ventures is no exception—we’re on pace for our busiest and biggest year to-date since the inception of our funds. Transactions have been strong across all stages of companies.

Our two funds serve distinct purposes but share the same goal of fostering innovation between financial institutions and fintechs. Our main fund supports Series A companies and beyond, investing in fintechs focused on lending, banking technology, financial wellness, challenger banks, and insurtech. It has supported and validated nearly 50 fintechs. In 2021, we launched the Discovery Fund to support underrepresented entrepreneurs, who are building solutions for financial inclusion. It has funded 12 early- stage companies led by BIPOC, LGBTQ+, and women founders.

Some have talked of a funding slowdown. Do you expect 2022 to finish with lower funding totals than last year? Or will it build on the momentum?

McCluskey: Fintech continues to be a space for disruption and growth, presenting the industry with many opportunities to fund new solutions. The biggest fintech IPO of 2021 was Coinbase, which today has a market cap around $16bn. That seems like a large number, but it’s less than 5% of the market cap of the largest bank in the U.S., JP Morgan. Clearly, there is valuable market share still to be gained by fintechs. By capitalizing relevant and scalable companies, VCs can give fintechs the agility they need to compete in an increasingly active space.  

2022 will build on several years of momentum – regardless of whether the final funding numbers are higher or lower than 2021. There is still a lot to do to keep pace with the rapid digitization of finance. Consumers expect Amazon-like speeds of interactions and a hyper-personalized, predictive experience. And businesses want their trusted financial institutions to deliver quick, frictionless decisions and client service. Financial services technology is primed for a future of tremendous growth for years to come.

Are we currently experiencing a fintech bubble? Do you think fintechs are overvalued?

McCluskey: It’s easy to get caught up in bubble talk, and there are certainly some frothy valuations in the private market in particular. However, there are many underlying opportunities for disruption and innovation, which leads me to believe the industry isn’t experiencing a bubble. What I do think we are seeing is fintech startups maturing to the point where they are being treated more like their “established” peers, and that is a good thing. While private markets may value potential in the form of user growth or even revenue generation, the public market wants to see profits. 

Fintech companies that went public in 2021 have performed quite poorly vs the S&P, despite displaying strong revenue growth that in many cases exceeded expectations. The reason for this has been big misses on their earnings per share (EPS) results. For example, Robinhood’s user growth has been over 50% in the last year, and revenue nearly doubled. Yet they are down over 75% from their IPO price after disappointing from an earnings perspective. I don’t think we’ve seen a correction to the same extent in private markets yet, because companies are typically only resetting their price 1-2x per year when they raise a new round. So I expect private valuations to be a bit more tempered going forward.

What trends are you looking to invest in this year? Are there any specific trends you’re following?

McCluskey: As the Director of the Discovery Fund, I’m interested in fintechs focused on financial inclusion, specifically how we can make financial services more affordable and accessible to everyday Americans. This need only will grow in importance as people adjust to rising interest rates. Millennials and Gen Z have never experienced a sustained rising rate environment. Savers will be able to earn more, but borrowers will be impacted by higher rates for auto loans, mortgages, and personal loans. Our investments in portfolio companies like Climb, Line, and Zirtue will help them manage these uncharted waters.

I’m also interested in non-crypto applications of blockchain and distributed ledger tech, particularly in the mortgage industry. Use of these technologies has the potential to revolutionize the process of homebuying, as well as the secondary market for mortgages. A portfolio company of ours, Home Lending Pal, is working with IBM to make this process more seamless for both first time buyers and the financial institutions lending to them.

And lastly, I’m on the lookout for fintech solutions focused on the Latinx consumer. The GDP of this segment is growing 57% faster than the U.S.’s, according to a 2021 LDC U.S. Latino GDP report. Despite its size, the demographic continues to be an underserved market. Companies like Listo are building solutions to provide credit to Latinx consumers who are credit invisible yet display strong creditworthiness.

2021 was a record-making year for exits. Will we see increased M&A and IPO activity this year or are you expecting things to slow down?

McCluskey: M&A and IPO activity skyrocketed in 2021, yet the landscape may look a little different this year. Interest rates will play a factor in M&A, as borrowing money to fund acquisitions is expected to become more expensive. That said, if economic growth slows, then acquisitions are one way to bolster profits and growth.

Given the expected volatility in the public markets, I believe many companies will continue to raise VC dollars rather than following the IPO route, even if private market valuations take a hit. And we will continue to see the emergence of platforms for secondary transactions of private companies, which will enable employees to get liquidity even without an IPO.

Photo by Jeremy Levin

In a world full of inequalities, it is no surprise to see an imbalance when it comes to finances, and investing in particular.

For more insight into this industry conundrum, we spoke with Rukayyat Kolawole, CFA. Kolawole is familiar with inequities in the financial world, given her role as Founder and CEO of PaceUP Invest, a new platform launching on May 15th that offers e-learning, financial coaching, investment strategy, and execution for women and underrepresented groups.

Our conversation below highlights not only tips on bridging the knowledge gap, but also on building diversity and her view on the future of the retail investing industry.

When it comes to retail investing, there is a significant knowledge gap. What are some practical ways the fintech industry can bridge this gap and ultimately increase the number of investors?

Rukayyat Kolawole: The fintech industry can bridge this gap by incorporating financial literacy into its solution. The main reason people, especially women and those from underrepresented communities, do not invest is because of the lack of knowledge and being underserved by the finance industry. Many robo-advisors stop the process if the client indicates they are a novice to investing. Even though they include information and definitions of financial terms on their platform, this is not provided with the aim of increasing financial literacy overall, irrespective of the product they sell.

This represents a missed opportunity by the current robo-advisors to provide learning products and improve financial knowledge. At PaceUP Invest, we provide a hybrid, jargon-free financial literacy and investment platform to bridge the gap, and we have seen the impact on different communities. Incorporating behavioral science is also key to helping educate and increase the participation of potential retail investors.

How does the industry stand to benefit when the number and diversity of investors increases?

Kolawole: The industry will benefit immensely from a retail investor’s perspective because we will start to see a lot of gaps. For example, we’ll see a pension gap, retirement gap, and racial wealth gap gradually narrowing. Policies are still needed to ensure all these gaps are narrowed. Underrepresented communities and minorities will be greatly impacted by making a financial decision that will increase not only the number but also the average financial assets that they will hold. The economic benefit for society would be even larger.

When we look at capital allocators, it is still very much the old boys’ club of white and male. Very little is going towards women and people of color. The only way that people can get funding to solve real problems affecting their communities is if more women and people of color are writing the cheques. Otherwise, it’s going to be the same boys’ club.

How has the state of retail investing and retirement planning changed from how it was just five years ago?

Kolawole: Across the globe, we saw a spike in retail investing due to easy-to-use investing and trading apps. 2020 was called the year of retail investors, and the pandemic has no doubt contributed to the spike in retail trading. People became more empowered than ever. Retail trading has taken off more in the U.S. than in Europe. Retail investing in Europe makes only around 5% to 7% of total investments in Europe, compared to 25% in the U.S. and 60% in China.

With the large pension gap in Europe still not changing much in the past five years, low-interest rates, and new online brokerages being built could help to propel enough momentum to increase participation in the capital markets to solve these problems. Retail investing is here to stay!

However, we need to make it more inclusive for women and underrepresented communities.

When you think about what the industry will look like 10 years from now, what do you think will be different? What role will decentralized finance play?

Kolawole: People will have more choices and be in more control of their finances. More people will be financially independent and empowered via choices of products that solve their problems. Fintech will revolutionize and help to reduce a lot of gaps we currently have when it comes to money and wealth.

Banks will have their place in the future financial system, requiring more flexibility and a customer-centric approach by partnering with fintech companies to solve real-life solutions.

However, our financial world will probably not become that decentralized due to regulations and governments wanting to retain monetary power.

Photo by meo

Humanizing AI has been a challenge ever since humans created AI. At FinovateEurope last month, digital pioneer, AI scientist, and author of The Fifth Industrial Revolution Inma Martinez shed her wisdom on how firms can create a human-centric approach to AI innovations.

Martinez has been developing with AI since the year 2000, when she and her team built the first AI to power original mobile internet services. Since then she has been working in other sectors that have digitized, including music, video, and smart cities.

In her conversation with Finovate’s David Penn at FinovateEurope, she discussed how retail banks and fintechs can create a human-centered approach to technology. The first step is to consider the needs that the user at the other end will have, Martinez explained. She added that organizations must take into consideration that, at the end of the day, they have to service the needs of the person.

As a second point on humanizing AI, Martinez advised firms to not only better manage their data, but also make the data available to all parties in the organization who may need access to the data. This reduces the friction of calling data back from the lake or needing to contact data services.

In her interview, Martinez also compares the usage of AI in the financial services industry with other sectors and offers advice on how firms can prepare for future disruption.

Check out the interview in the video above or on Finovate’s YouTube channel.

Photo by Ben Sweet on Unsplash

Passwords are as frustrating as they are essential, especially in financial services. We chatted with LastPass VP of Product Management Dan DeMichele to get an idea of how banks and fintechs can protect themselves, what the future of passwords looks like, and how digital identity is dictating changes.

In his role at LastPass, a password manager that offers secure password storage for millions of users, DeMichele is responsible for leading LastPass’ overall product and strategy teams. We caught up with him to get some insight on the intersection of banking, cybersecurity, passwords, and digital identity.

How are cyber threats impacting the banking industry? Is the situation improving or worsening?

Dan DeMichele: Cyber threats are decisively impacting the banking industry as attackers are constantly eyeing sensitive information. It’s a heavily targeted industry given the volume of highly sensitive data being produced and stored within it and the insider vulnerabilities that plague it. Made worse by the growing population accessing banking networks, the industry is seeing an increase in touchpoints that give hackers more opportunities to attack.

Knowing attacks have been made easier by the digitization of the sector, which was fast-tracked by the pandemic, it’s clear the situation is worsening. A recent LastPass report revealed that while 68% of individuals would create stronger passwords for financial accounts, 8% believe a password shouldn’t have ties to personal information. This means most users are creating passwords with ties to potentially public details, making it easier for hackers to access their information. To take it a step further, these credentials are being leaked on other websites through which bad actors then attempt credential stuffing, particularly into financial networks.

What are easy steps banks can take to mitigate these threats?

DeMichele: It’s critical that private banks, wealth managers, and clients themselves protect online banking sign-on and practice proper password hygiene to minimize attacks that are on the rise. The industry can work to combat threats in a number of ways, including requiring multi-factor authentication (MFA) during the login process, setting up dark web monitoring alerts, addressing general password hygiene needs and implementing password management tools, installing solutions such as anti-phishing web browsing software, and implementing policies for location and devices staff can log in from and the type of access allowed.

Beyond these basic protection measures, what should banks do to fully protect themselves?

DeMichele: The private banking and finance sectors need to focus on how they store and share sensitive data and information. By identifying weak spots and knowing how to reduce risks, banks can make attacks more difficult to accomplish and essentially less attractive to potential hackers in the first place. Cybersecurity also needs to be a concern beyond the IT department. Staff with network access need to be properly informed and trained in their role in keeping the organization secure against attacks. Organizations should also weigh the option of implementing automated solutions. With the rise of the digitization of the sector, tools that automate cybersecurity and compliance are now available to help mitigate risk.

Do you envision we’ll ever see a world without passwords as we know them today? What would that look like?

DeMichele: Over the next year, I anticipate a simplification of the tool set for administrators and the end user experience that enables efficient password hygiene. Today’s password solutions were built for the more tech-savvy crowd, but looking ahead, password management will become more intuitive for end users. In addition, within the next five years or so, VPNs will likely be obsolete and replaced by zero trust. It offers a different perspective on how devices are connecting to networks, which is critical as organizations remain remote or shift to a hybrid workforce. There will likely be one vendor that comes to market and makes it simple to implement, which is when every company will look to adopt it. I also see passwordless authentication with strong security standards such as FIDO 2.0 being adopted and triggering a slow phasing out of traditional passwords. It will be a long journey to get to that point, and password management solutions that are tackling both challenges will help users keep secure profiles.

What role does digital identity play in all of this?

DeMichele: We’re in the midst of a revolution of how individuals interact online as a result of digital identities. Unfortunately, the more we digitize ourselves without the proper protections in place, the easier it becomes for cyber criminals to learn about us and use our digital identities to their advantage. With the rise of digital wallets, vaccine codes, digital driver’s licenses, biometrics and credentials, connected homes, smart airports and much more, we’re likely going to experience more calls for supervision of these digital ID systems along with more global ID initiatives in the future. With more access to the internet via mobile, a pandemic-induced accelerated shift to all things digital-first, and an increase in demand for security, digital identity is definitely a feature of modernization processes to come.

Photo by Miguel Á. Padriñán from Pexels