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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
This week on the Finovate Podcast, Finovate VP and podcast host Greg Palmer sat down with fintech strategist, host of the Cyber Insiders Podcast, and owner of PR firm KCD PR, Kevin Dinino.
Dinino is founder and President of KCD PR, one of the top ranked public relations and marketing firms with an emphasis on financial services, fintech, technology, and transportation. He manages the day-to-day business operations for the firm, and leads business development while providing strategic counsel to clients on high profile issues.
Dinino is also host of Cyber Insiders, an iHeartRadio podcast series that features industry leaders involved in the cybersecurity industry.
In his Finovate Podcast interview, Dinino talks with host Greg Palmer about the “wonders and blunders” from 2023. Dinino also shares his ideas about what to expect from the world of fintech and financial services in 2024.
Last year was really quite an eventful year in terms of fintech and banking. Look at the Super Bowl last year to kick of 2023. We had TV commercials with the amazing Larry David in it for FTX and, in the ad, the irony of the campaign was that it was called Don’t Miss Out. And his character was like, ‘Eh, maybe I don’t want to do that’.
So it’s hard not to lump in what happened with crypto in general last year. Various scandals, FTX, and everything that happened with SBF probably being among the bigger ones, for sure. There was plenty on the ‘blunder’ side with that.
Check out Episode 201 of the Finovate Podcast and the rest of the conversation featuring Greg Palmer and Kevin Dinino of KCD PR.
“I can’t believe I’ve now got 200 episodes under my belt!” Finovate VP and Podcast host Greg Palmer shared on X after the 200th episode dropped on Wednesday.
In this most recent show, Greg Palmer shares his four, big-picture takeaways from the Podcast’s first 199 episodes. Through years of conversations with fintech entrepreneurs, veteran analysts, and insightful authors, Palmer has developed a unique perspective on the trends driving innovation in fintech and financial services today.
Be sure to join Greg Palmer for the Finovate Podcast’s historic 200th episode as he reflects on fintech’s journey to the present moment, as well as where fintech is headed in the year (and years) to come.
First, join podcast host and Finovate VP Greg Palmer as he sits down with Tamara Steffens, Managing Director, TR Ventures.
An early stage venture investor with more than 20 years of experience, Steffens shares her insights and perspective on what’s in store for fintech and the funding ecosystem in 2024. Episode 198.
Next, catch up with Greg Palmer as he talks with Denny Howell, Chief Operating Officer with Mahalo Banking.
Mahalo Banking won Best of Show in its Finovate debut at FinovateFall last September. In this conversation, Howell explains why Mahalo emphasized neurodiversity as part of its goal of building inclusive technologies. Episode 199.
Join Finovate VP and host of the Finovate Podcast Greg Palmer as he wraps up 2023 and gets us ready for 2024 with a quartet of conversations about the latest trends in fintech and financial services.
From life stories about women and men who became fintech converts, founders, and innovators later in their professional careers to discussions on enabling technologies like Generative AI, the Finovate Podcast is a great place to hear some of the smartest voices in our business talk about what matters most.
Podcast host Greg Palmer sits down with Barry Kirby and Dave Buerger of Union Credit, winners of the “Best Emerging Technology” category of the 2023 Finovate Awards. EP 197.
Greg Palmer interviews Dhairya Dholiya, Vice President of Growth & Innovation at Celtic Bank, on his transition from innovator to banker. EP 196.
Greg Palmer talks with tech founder, venture investor, and Head of Innovation for Better, Nneka Ukpai, on the lessons learned from a recovering lawyer turned innovator. EP 195.
Host Greg Palmer and Experian VP of Strategy, Global ID and Fraud David Britton discuss Generative AI and fraud – why it’s so scary and what you can do about it. EP 194.
Join Finovate VP and host of the Finovate Podcast Greg Palmer as he talks with the entrepreneurs whose innovative companies took home top honors at FinovateFall 2023 in New York this year.
From new tools for credit unions members to embedded micro life insurance solutions to strategies to help FIs better engage mortgage-holders, the Finovate Podcast is a great way to keep up with the trends driving fintech today.
Podcast host Greg Palmer catches up with Rachel Lauren of Debbie (demo video) to talk about consumer debt reduction and the credit union ecosystem. EP 193.
Greg Palmer chats with Alex Matjanec of Wysh(demo video) about micro life insurance, customer retention, and financial inclusion. EP 192.
Greg Palmer sits down with Chase Neinken of Chimney (demo video) to discuss strategies for productively engaging your mortgage-holding customers. EP 190.
With more than 100 new loans in Q2 and over a billion dollars in new loan commitments, Silicon Valley Bank (SVB) is “doing the same thing we’ve been doing for over 40 years,” according to SVB’s Head of National Fintech and Specialty Finance Nick Christian. Now a division of First Citizens Bank, Silicon Valley Bank has been a key component of the innovation economy since 1983, providing critical financial services to Bay Area technology entrepreneurs and their companies.
Nick sat down with Finovate Vice President and host of the Finovate Podcast Greg Palmer earlier this month in the wake of SVB’s recently released Future of Fintech report. The report looks at the outlook for innovation in the fintech sector based on SVB’s unique sector knowledge and proprietary data. How are cash reserves holding up for fintechs? Which direction are valuations going? What can we expect from funding growth heading into 2024? Nick and Greg discussed these issues and more including:
The resilience of early-stage companies in the face of the funding slowdown
The importance of becoming cash-flow positive
How embedded finance is revolutionizing payments and putting new emphasis on monitoring and compliance
It’s been a busy summer for Finovate VP Greg Palmer and the Finovate Podcast. If you’ve missed an episode or two, now is a great time to join Greg and his guests as they talk about some of the most pressing issues in fintech today.
From the challenge of optimizing the customer experience to strategies to make fintech-bank partnerships thrive, the Finovate podcast is a great source for insightful conversation on the key trends and opportunities in our industry.
Greg Palmer talks with Rachel Lyubovitzky, CEO and Chairwoman of Setuply, on transforming new clients into brand champions with seamless onboarding. Episode 188.
Greg Palmer interviews Kevin Brown, CMO and Head of Corporate Development at Onbe, on the importance of an excellent payments experience on customer retention and growth. Episode 187.
Greg Palmer explores alternatives to equity-based growth models and the broader fintech ecosystem with Neil Kenley, Principal with Vistara Growth. Episode 186.
Greg Palmer interviews Bryon Guerra and Herb Berkley of Lone Star National Bank on tech priorities, tips for engaging with banks, and how to make a partnership work. Episode 184.
From digital transformation and payments to customer experience and the future of finance, the Finovate Podcast is a great way to hear from some of the most innovative talents in fintech.
Finovate VP Greg Palmer talks with Nate Gibbons of QuickFi on reimagining business financing and successfully managing rapid growth. Demo video.
Greg Palmer sits down with Tom Baran of 9Spokes on open banking and personalization in the SMB space. Demo video.
Greg Palmer interviews Jens Hinrichson and Robert MacDonald of 1Kosmos on the future of password-optional authentication. Demo video.
Greg Palmer talks with Deepak Jain of Wink on the future of biometric payments. Demo video.
Greg Palmer chats with Maya Mikhailov of SAVVI AI on on no-code AI solutions you can implement right now. Demo video.
“NayaOne is a digital transformation platform that helps you leverage the fintech ecosystem. We work with product, innovation, and tech teams in banks and insurance companies to help them get their products to market much, much quicker. We have synthetic data sets and building tools on the platform. Typically, it takes companies nine to twelve months to begin working with a fintech. Our customers can get to that outcome in about six to eight weeks.”
“We provide the industry with a digital banking market research platform that’s analyzing the digital offerings of banks, fintechs, credit unions, across the U.S. and worldwide. We analyze – from A to Z – what the banks, fintechs, and credit unions are offering, how they offer it, (and) how well they offer it, all while providing them with the ability to benchmark against the market and organize their product roadmap to implement their digital banking strategies.”
Greg Palmer chats with Nicole Sanders and George Broom of 10x Banking on streamlining product development and getting to market faster. Episode 171. Demo video.
“10x is a cloud-native banking platform that acts like a real-time operating system for banks. It allows you to build and run your bank at record speed at a fraction of the cost. We demonstrated that at Finovate through the use of our Bank Manager UI application. This allows product managers at banks to build products in minutes rather than months. In that seven minutes, we built a current account with a card and also a loan ready for launch to production.”
“We are a scale-up, San Francisco-based, that provides a software-as-a-service, machine learning platform which enables business experts to stay in control of their AI models. We also empower the data science and engineering teams through our technology that consists of the ability to continuously learn from the data as the business world changes. We provide continuous explanations to business users and give them the ability to give feedback to the models so that the models are aligned with the business all the time.”
Stay tuned for more insightful conversations from Greg Palmer and the Finovate Podcast!
Finovate VP and host of the Finovate Podcast Greg Palmer (@GregPalmer47) recently sat down with James Robert Lay of the Banking on Digital Growth podcast. The two talked about a wide range of topics, from Finovate’s return to live, in-person fintech conferences to the challenges of building a truly people-focused fintech business in a post-COVID world.
Palmer: “What I didn’t necessarily expect was the way that the financial industry was going to respond to the pandemic by really diving in to technology and seeing a lot of these kinds of older holdouts all of a sudden saying, “wait a minute, we really have to do things differently.” This impetus, this drive to change, I think is the thing that surprised me the most.”
Lay and Palmer also talked about what it takes for a fintech company to manage the balance between creating novel, ground-breaking technology on the one hand, while remaining accessible, and easy to use for consumers on the other.
Palmer: “(Financial technology) tends to draw people in who are comfortable with numbers, who are comfortable in front of a computer screen, who want technology to do things that it hasn’t been able to do before, which is obviously really impressive and these are intelligent people. But what sometimes gets missed is the idea that, at the end of the day, you’re not building technology for yourself.”
Palmer: “The number of people, the number of interesting companies that came across our radar over 2022 was really exciting. And I think, for me, obviously getting people there is great, getting the right companies on stage is great, but the energy of the room was what was really positive for me. Hearing those conversations, watching people connect and engage with each other organically and discovering where you have common interests or places where you can help each other out, that’s really why we do what we do at Finovate.”
On the challenge of putting people first in fintech and financial services
Palmer: “Well, I think you hit the nail on the head when it comes to people. I think people forget that financial technology is ultimately about serving people … at the end of the day, you’re not building technology for yourself. You’re building technology for other people to use. And if I look back and say, what is one of fintech’s biggest failings over my time (in) fintech, I think it’s really been around people.”
On leveraging data to become a more people-focused business
Palmer: “The first step is understanding the data that you have, looking at this and really making sure that you have a good idea of how people are engaging with your technology. The other one, which is almost so simple that I can’t believe I need to say it, (is) you need to hire up. You need to hire people who have this as a skill.”
Listen to the complete interview, which includes examples of some of the fintech innovators that Greg Palmer has worked with in recent years – from Dreams to MX – who truly “get it” when it comes to creating innovative, people-first, fintech innovations. And be sure to catch up with the latest episodes of the Finovate podcast, including an interview with Ukrainian fintech founder Igor Tomych of Fintech Garden.
Finovate Podcast host Greg Palmer wrapped up a year’s worth of fintech conversations with this handful of episodes featuring Finovate Best of Show winners, innovative bankers, and insightful venture capitalists.
“What you should understand about our fund is that it’s all B2B. There are four themes that we specifically focus on – the key one is modernizing financial institutions. And whether that’s banks or insurers or asset managers or wealth managers, I think it’s all about bringing the technology, the digitalization, and more to these institutions to increase their competitiveness.”
Michael Ruttledge, Chief Information Officer and Head of Technology Services, Citizens Bank
“We set out a bold vision to modernize the technology platforms and infrastructure through something we called Next Generation Technology Strategy. What I’m most excited about are some of the key critical businesses we have been able to enable. We’ve done a tremendous job moving to the cloud; we partner with both AWS and Azure and, with AWS, we’ve actually built a platform that’s really been able to unleash developers.”
Melanie Pickett, Head of Asset Owners, Americas, Northern Trust
“I joined Northern Trust specifically to launch a fintech within the bank called Front Office Solutions, where we serve the world’s largest and most complex endowments, foundations, family offices, and pensions, and help them with the very complex portfolios that they’re managing and some of the very complex data management challenges that they have.”
Neepa Patel, Founder and CEO, Themis
Finovate podcast host Greg Palmer talks with Themis founder and CEO Neepa Patel on expecting more from your compliance department. Episode 153.
“Themis is a collaboration tech platform. Think of something like Airtable or Jira or Monday, but specifically created for governance, risk, and compliance workflows. Our modules represent different workflows that your company is already doing, but are probably doing it in the most inefficient way possible. We’ve brought all those tools that you’re using (and) put that information into one holistic view so that you get a better sense of what’s going on with compliance in your company.”
Don Shafer, Co-Founder and Chief Evangelist, Quilo
Finovate’s Greg Palmer talks with Quilo co-founder and Chief Evangelist Don Shafer about the company’s transformative approach to funding loans. Episode 152.
“We need(ed) to build a platform that would enable a banker or credit union to provide all of their customers (with) a way to get a loan quickly. And so with Quilo, we’ve timed it over and over. If you’re already a customer of a bank or a member of a credit union, you can get your phone and apply, go through approvals and get funded, and have the money show up in your debit card in less than 70 seconds.”
Interviews with Best of Show winners and an update from the venture capital world were the conversations Finovate VP Greg Palmer shared with listeners of the Finovate podcast during the month of October. Palmer interviewed CEOs from three FinovateFall’s Best of Show winners – Debbie, Stratyfy, and Lemonade LXP last month – and checked in with Decien Capital’s Dan Kimerling on the state of fintech funding.
Finovate VP Greg Palmer talks with Debbie CEO Frida Liebowitz on the importance of offering a more effective, human-centric debt recovery solution. Episode 151.
Our mission with Debbie is to help people break the behavioral cycle of debt for good. We are building the first rewards platform for debt payoff that is entirely behavioral driven. We reward people for building up better habits, paying off debt, and eventually making their way to long term debt freedom.
What we do at Stratyfy is help credit and risk teams better assess risk through what we say is real transparency. We also have a real focus on driving greater financial inclusion, and doing that by helping financial institutions provide greater access to fairly priced financial products to a wider group of individuals than historically have had that access in the past.
John Findlay, CEO, Lemonade LXP
Greg Palmer catches up with Lemonade LXP CEO John Findlay to discuss boosting digital adoption through intelligent, front-line training. Episode 149.
Lemonade is a digital growth platform that helps financial institutions and fintechs maximize the ROI on their technology investments. There are two sides to our platform. One side is a learning experience platform that is designed to turn frontline staff into digital experts so they can promote and support your technology. And then the other side is a digital enablement or digital adoption platform.
Dan Kimerling, Founder and Managing Partner, Deciens Capital
Deciens Capital founder and managing partner Dan Kimerling provides a VC perspective on inclusion-based opportunity in conversation with podcast host Greg Palmer. Episode 148.
What I would say is we haven’t seen a slow down in the level of entrepreneurial behavior and activity. It seems, broadly speaking, like people are excited to start new businesses and, if you go back to at least the 1970s, there seems to be relatively little relationship between macroeconomic behavior and entrepreneurial dynamism.
