ING Direct Running Large Ad on Amazon.com Homepage

ING Direct (USA) is a large online advertiser. And because I frequently click on financial ads, I’m sure they are served to me far more than the average Jo(e). Still, the placement of ING Direct’s ad today at Amazon.com surprised me.

First, I’m not sure I realized that Amazon had turned over that much homepage real estate to third-party advertisers. It must be lucrative. Second, how does it pencil out for ING Direct? That has to be an expensive ad. How many 1% deposits do you have to get to cover those acquisition costs?

Amazon homepage (17 March 2011, 5 PM PDT, Seattle IP)

image

Landing page (link)
Note: While I like online video for sales support, the length of this 2.5 minute video on how to open a savings account seems a little excessive.

image

Off topic: ING’s St. Patrick’s Day graphic
ING Direct’s homepage today placed its orange ball in a pot ‘o gold — a nice touch — but I was slightly disappointed they didn’t animate the ball jumping into the pot. Clicking the pot took users to the bank’s We The Savers blog, with the greeting,”Top o’ the mornin’ to you, Saver.”

image

ING Direct Advertises on Mint.com Email Alerts

image ING Direct (USA) has been a prominent sponsor within Mint’s online PFM. However, this is the first time I’ve noticed the bank advertising via email alert. And specifically, the direct bank is pitching its fee-free Electric Orange Checking account on the bottom of an email alert about a fee on my U.S. checking account. Excellent timing! 

It’s unusual to see an ad on a Mint.com alert. I spot-checked a dozen or so during the past two months, and this is the only one with any direct marketing. But if it works, I’m sure we’ll see more of it. Context-sensitive advertising is what the Web has been built on.

Mint.com email “fee charged” alert (16 Feb. 2011)

Mint.com email alert that a fee was charged to my U.S. Bank business checking account

ING Direct landing page focusing on lower fees (link)

ING Direct landing page focusing on lower fees

Service Credit Union Doubles Up on Black Friday Hoopla, Also Promoting Cyber Monday Offers

imageING Direct ran a slew of Black Friday offers again this year (see screenshots below; last year’s coverage). And they weren’t the only one. Service Credit Union also ran a homepage-dominating ad for its 6 AM-to-noon “doorbuster deals” today:

  • 10% APY 3-month CD with maximum deposit of $1000…$23 in extra interest compared to its regular CD (pre-tax)
  • Fee-free Visa gift cards (limit 5)
  • 1% rate reduction on new personal loans
  • $25 Visa gift card for opening a new credit card
  • Unspecified “in-branch checking account specials”

The credit union’s U.S. branches opened at 6:00 AM to mimic the retail craziness on the day after Thanksgiving. Specials were available until noon only, and all required a branch visit to redeem.

I was going to say something about the lack of online-redemption options, but luckily I checked back after noon and found that a Cyber Monday promotion had taken the place of the Black Friday ad. Online users are being offered similar specials on this coming Monday (aka Cyber Monday):

  • 7% APY 3-month CD with $1000 max deposit (a $17 interest bonus)
  • $100 bonus for opening a new checking account (requires direct deposit and estatements)
  • $25 Visa gift card for opening a new credit card
  • Free personalized credit card design for first 100 members ($9.95 value)
  • $25 Visa gift card for a referral

Bottom line: The dual promotion was a clever way to involve both online and in-branch members.

Service Credit Union placed a bold advertisement on its homepage promoting its Black Friday deals (10:00 AM Pacific, 26 Nov. 2010)

image

Later in the day, the CU posted Cyber Monday specials on the homepage (1:00 PM Pacific)

image

Landing page (link)

image

ING Direct homepage on Black Friday (26 Nov. 2010

image

Landing page (link)
Note: Offers are good for the entire weekend

image

ING Direct Adds Kids Savings Accounts

imageWe first opened an account at ING Direct back in 2001, not long after it opened for business in the United States. Almost since the beginning, my wife and I used it to store money and handle allowance bookkeeping for our kids. To keep things simple, we  created sub-accounts from our main savings account.

That made for a super-easy setup since it takes about 20 seconds (I’ve timed it) at ING Direct to create a new sub-account. The sub-accounts are nicknamed for each child and automatic transfers drop their allowance in so we no longer had to remember that every week. It’s a great system. 

However, the above approach doesn’t officially put the money into the child’s name, which could have tax and other advantages. And if you want to provide your kids with online account access, you have to turn over your own username/password. And if you do that, there’s nothing to keep enterprising youngsters from making an extra transfer or two into their own accounts. While I’m sure that wouldn’t happen in our house (right, boys?), it’s not an ideal setup.

ING Direct solved those limitations in October when it launched special kids savings accounts, which are joint accounts with an adult. But the child gets his own login-info separate from the adult. Kids can log in to check their balance, but only the adult can make transfers.

The ING Direct kids account pays the same rate as the adult version, currently 1.1%. And there are no fees, an ING Direct custom. The only downside, you have to complete a small application process, which took 3.5 minutes, not much, but still a bit of a chore compared to the 15-second, sub-account set-up process.

Once established, the new savings account shows up on the adult’s main account menu like any other account.

Bottom line: It’s a nice addition to the ING Direct lineup. While relatively bare bones in terms of features and functions, it will be interesting to see what the bank does with it over time such as integrating with Planet Orange, the bank’s financial education effort (see screenshot below).

Landing page for more info on Kids Savings Accounts ( link, 23 Nov. 2010)

ING Direct Landing page for more info on Kids Savings Accounts

Kids account application, for adding to an existing adult account
Note (not shown): On the second step, you choose a 6-10 digit unique PIN for the child and on the third step, you fund the account with a minimum opening deposit of $1.

ING Direct Kids account application, for adding to an existing adult account

Planet Orange is the bank’s financial education resource <orangekids.com> Note: So far, no integration with Kids Savings

Planet Orange is ING Direct's financial education resource

Hat tip: DepositAccounts.com

Out of the Inbox: ING Direct Reinforces Security Protections

image No matter how long you’ve been banking online and no matter how good you are at keeping your computer virus- and malware-free, there’s always the nagging concern that this could be the time where you end up as part of the national fraud statistics.

That’s why banking websites need to maintain a solid “perception of security” around the login box. Those padlocks, security FAQs, and so forth are an important reminder to customers that the bank is doing all it can to protect their money.

But it’s also important to reach out every once in a while, annually should be enough, through email and statement messaging, to summarize all the protections you’ve put in place. Saturday, we received just such a message from ING Direct (see below).

As usual, the direct-banking giant did a great job marrying conversational text with its trademark minimalistic graphical style to reassure customers that they are safe banking online at ING Direct.

The bank has long been ahead of the “security curve,” at least in the United States. It was first with a pin pad for secure password entry. It was one of the first with a security-challenge question and personalized anti-phish emails. More recently, they were the first bank in the world to deploy Trusteer’s Rapport browser plugin.

ING Direct USA email to customers outlining security precautionsSaturday’s email discussed four security features:

  • How to identify legitimate emails from phishy ones
  • Reminder to look for your pre-selected image and phrase at login
  • Explanation of the pin pad for secure data entry
  • Encouragement to register your computer

One other area that could have been addressed is mobile-phone security. Smartphone users have significant security concerns about mobile banking. The bank missed an opportunity to address them and tout its relatively new iPhone app as well.

But, all-in-all, it’s a worthy effort from ING Direct, and something every financial institution should have in its annual messaging plan (note 1).

Email Header

From: ING DIRECT <saver@ingdirect.com>

Reply-to: saver@ingdirect.com

Date: Sat., Oct 16, 2010, at 10:39 AM

Subject: Here’s how we protect you

———————————-

Note: For more info on possible customer messaging topics, see the most recent Online Banking Report.

ING Direct (USA) to Offer Special Independence Day Bonuses July 1 & 2

imageI love holiday-themed online promotions. It’s the low-hanging fruit of online marketing. Why not dress up your website for the holidays and offer a little savings on the side? Worst case, you get a smile from your customers. Best case, you turn a tidy profit on the effort.

Last fall, I wrote about ING Direct’s Black Friday (pre-Thanksgiving) sale. I liked it so much, I am now the proud owner of an ING Direct mortgage refi thanks to the $683 incentive to apply that day.

Knowing what a fan I am, the bank provided me with a preview of the offers planned for next weekend to celebrate the events of 1776:

  • Investing for financial freedom: Investors who open a new ShareBuilder account receive a $76 bonus (after making one transaction). 
  • Pursuing the happiness of homeownership: Prospective homeowners who apply for a mortgage  receive $776 off closing costs, a 40% discount. 
  • Liberation from checking fees: A surprise promotion for its no-fee Electric Orange Checking account. 
  • Spreading the wealth of savings: An undisclosed boost to the bank’s usual refer-a-friend offer.

More details will appear on the bank’s landing page at 12:01 AM on July 1 <ingdirect.com/independence> (see teaser page below, first screenshot). The teaser campaign has already been implemented on the bank’s homepage, Twitter page, and Facebook page (see screenshots below).

Anyone else have something special planned for next weekend? Add it to the comments below or drop me an email.

Landing page teaser (link, 24 June 2010)

ING Direct 4th of July sale landing page

ING Direct homepage

ING Direct USA home page with indpedendance day sale teaser

Twitter page preview (link)

ING Direct twitter page with July 4 teaser

Facebook page (link)

ING Direct Facebook page with 1776 sale teaser

Out of the Inbox: $50,000 "Goal Savings" Sweeps from ING Direct

On April 16, the day after 2009 U.S. income taxes were due, ING Direct emailed customers with a little incentive to establish an automatic savings plan or direct deposit (see first screenshot below).

Any ING Direct savings or checking account customer who has at least $100 automatically deposited into their account is eligible for monthly drawings of $5,000 (April through Sep.). And one grand prize winner takes home $50,000 on October 1st (total prizes awarded = $80,000; full terms and conditions here; FAQs here).

With interest rates so low, it’s a good idea to provide extra incentives to keep the savings habit alive. And April 16 is the second best day of the year to make a systematic savings appeal (the first business day after Jan. 1 has to be the best).

The sweeps is not mentioned on the bank’s main website or within online banking. This seems odd, given that any account holder can win. Perhaps it’s coming to the website.

ING Direct email to existing customers (16 April)

image

Landing page includes interactive smartphone app graphic (link)
Note: Users can drag and drop icons onto the phone’s list to simulate a savings plan

image

Note: For more ideas on driving deposits online, see our Online Banking Report: Growing Deposits in the Digital Age (Dec. 2008).

Out of the Inbox: ING Direct’s Year-End Pitch for IRAs

image This is one of the better times of year to market tax-deferred accounts. ING Direct targets consumers plotting New Year resolutions with this intriguing headline:

————————————————
Subject: Is an IRA on your “to do” list?
From: saver@ingdirect.com
Received: 22 Dec 2009, 5:07 PM Pacific
————————————————-

There’s not much to the message. No offer. No graphics. No tease. Just a solid message reiterating the potential tax benefits and emphasizing ING Direct’s no-fee options.

Grade: B+

Email screenshot
Note: This message was sent to an existing customer with a savings account and Sharebuilder account, but no IRA.

image

Landing page (link)
Note: Landing page URL is <retirement.ingdirect.com>

image

ING Direct Black Friday Screenshots

As a followup to our pre-Thanksgiving post, here’s what the ING Direct website looked like on Black Friday (the day after Thanksgiving).

ING Direct Black Friday homepage (27 Nov 2009, 1 PM Pacific)

image

Black Friday deals landing page <ingdirect.com/blackfriday>
Note: All the “Learn more” links went to the regular product pages

 image

Holiday Themes: ING Direct Offers Up Anti-Black-Friday Tease

imageRarely does ING Direct disappoint when it comes to adding a little holiday pizzazz to its website. And it’s no turkey this year.

The bank’s homepage is given over entirely to a flash animation that starts with its trademark orange ball rising over a cityscape. Then a decked-out turkey joins the scene and its revealed that its a play on tomorrow’s NYC Thanksgiving Day parade balloons.

But the more interesting development is the small orange “Black Friday” sale tag in the upper right corner (see inset). ING Direct has four Black Friday specials that will be revealed at one past midnight this Friday at <ingdirect.com/blackfriday>.

imageWe are sworn to secrecy on two of the deals, but we can tell you that there will be a $683 discount (the average amount American’s spend on holiday gifts) on ING mortgage products (currently 3.75%) and a 20% off ShareBuilder deal.

The Black Friday tease was also emailed to ING Direct customers this morning (see inset).

My take: The Black Friday promotion, which is being pushed out to media outlets in advance of Friday, is brilliant. It plays perfectly into the more-conservative budget mindsight in the country and gives the press something else to write about beside the long lines at Best Buy at 4 AM Friday.

Grade: An A+ and an extra helping of sweet potatoes to ING Direct for both timing and creativity.  

In a quick survey today of the 25 largest retail banks, three others had holiday promotions or themes: 

ING Direct (USA) homepage (23 Nov 6 PM Pacific)

image

ING Direct black friday landing page (25 Nov 2009)

image

Zions Bank homepage (23 Nov 7 PM Pacific)
Note: Trusteer promotion on homepage

image

Wells Fargo homepage (25 Nov 2009, 1 PM Pacific)

image

Note: For future reference, this post was made on the day before Thanksgiving.

Out of the Inbox: ING Direct’s ShareBuilder Encourages Customers to Follow on Twitter and Facebook

image An email from ShareBuilder arrived in my inbox this morning. Basically, it provides links to the company’s Facebook page (4,000 fans) and Twitter feed (1200 followers), so customers can easily sign up to follow the company on these key social networks.

Call to action: Get our latest offers and more anytime via Facebook and Twitter.

While the email effort will get action from serious fans, it has a nice branding component for everyone. With very little effort, it demonstrates ShareBuilder’s commitment to interacting with customers wherever they happen to be online. The ING Direct unit has also added Facebook and Twitter signup widgets to its homepage (see screenshot below).

Bottom line: To really drive numbers to its social network sites, ShareBuilder needs to add an incentive, such as a sweepstakes. But a general awareness message is a good first step.

ShareBuilder email to existing customers (link, 7:01 AM Pacific, 15 Sep 2009)

image

ShareBuilder Twitter page (link)

image

ShareBuilder Facebook page (link)

image

ShareBuilder homepage

image

Note:
1. For more info, see our Online Banking Report: Connecting to Customers with Twitter.