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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
A look at the companies demoing at FinovateSpring Digital on May 10 through 13, 2021. Register today and save your spot.
Glance lets you add visual engagement functionality into your banking apps and websites. Bankers can join customers in the digital environment to guide them to complete transactions.
Features
Adds human expertise and empathy to digital engagements
Complies with financial services data security and privacy requirements
Easily add it to your existing website or app
Why it’s great Glance increases the conversion rate for digital transactions, boosts revenue, increases customer satisfaction and net promoter score, and builds lifetime customer loyalty.
Presenter
Tom Martin, CEO Martin oversees Glance’s strategy, product development, and go-to-market activities. He is a customer experience and contact center strategist, customer lifecycle expert, and partnership builder.
Online visual customer engagement platform Glance announced today it partnered with Axos Bank, a digital bank with $11+ billion in assets.
Glance will help Axos Bank offer its commercial and retail clients real-time visual engagement sessions that deliver a more personalized customer experience. Specifically, Axos will use Glance to navigate the online interface, pay bills, transfer funds, and apply for new banking products.
“Financial services organizations are looking to maximize the benefits of digital banking without losing the human-to-human connection of traditional brick-and-mortar customer interactions,” said Glance CEO Tom Martin. “Glance is perfectly positioned to satisfy this critical requirement. We have successfully integrated real human connections in the digital space, giving banks and other providers a viable tool to enhance customer service while optimizing the efficiencies garnered through digital technology.”
Glance’s cloud-based platform integrates with existing CRM and contact center platforms. In addition to creating a more interactive experience with a human touch, Glance helps organizations comply with security and privacy requirements. Among the company’s clients are Intuit, Constant Contact, and StarTribune.
“The solution is already making an impact in our customer service operations,” said Jonathan Crane, senior vice president of Axos Bank’s Centers of Excellence. “We’re seeing a significant uptick in a number of performance metrics, and our bankers and customers consistently rave about the technology and its ability to help our team become more responsive. It is the perfect solution for combining human insight with the efficiency of digital banking.”
Glance demoed at FinovateFall 2019 in New York. Headquartered in Massachusetts, Glance has raised $6.2 million since it was founded in 2000. Rich Baker is CEO.
GlancePowers Visual Customer Engagement for Axos Bank.
Around the web
Klarnaadded 60,000 new merchants in 2019,a group which now totals 190,000+.
Australia-based Heritage Bank signs 5-year services agreement with Diebold Nixdorf.
FIS integratesIBM’s Safer Payments solution with its P2P services to help prevent fraud.
Onfidopartners with online currency exchange company b-sharpe to provide a better sign up experience using Onfido’s AI-powered identity verification.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.
