Glance will help Axos Bank offer its commercial and retail clients real-time visual engagement sessions that deliver a more personalized customer experience. Specifically, Axos will use Glance to navigate the online interface, pay bills, transfer funds, and apply for new banking products.
“Financial services organizations are looking to maximize the benefits of digital banking without losing the human-to-human connection of traditional brick-and-mortar customer interactions,” said Glance CEO Tom Martin. “Glance is perfectly positioned to satisfy this critical requirement. We have successfully integrated real human connections in the digital space, giving banks and other providers a viable tool to enhance customer service while optimizing the efficiencies garnered through digital technology.”
Glance’s cloud-based platform integrates with existing CRM and contact center platforms. In addition to creating a more interactive experience with a human touch, Glance helps organizations comply with security and privacy requirements. Among the company’s clients are Intuit, Constant Contact, and StarTribune.
“The solution is already making an impact in our customer service operations,” said Jonathan Crane, senior vice president of Axos Bank’s Centers of Excellence. “We’re seeing a significant uptick in a number of performance metrics, and our bankers and customers consistently rave about the technology and its ability to help our team become more responsive. It is the perfect solution for combining human insight with the efficiency of digital banking.”
Glance demoed at FinovateFall 2019 in New York. Headquartered in Massachusetts, Glance has raised $6.2 million since it was founded in 2000. Rich Baker is CEO.