MODIFI Raises $15 Million in Series C Funding

MODIFI Raises $15 Million in Series C Funding
  • Business payments platform MODIFI has secured $15 million in funding.
  • The Series C round was led by SMBC Asia Rising Fund, and featured participation from existing investors Maersk, Intesa SanPaolo, and Heliad.
  • MODIFI made its Finovate debut at FinovateEurope 2020 in Berlin, Germany.

In a round led by SMBC Asia Rising Fund, B2B Buy Now, Pay Later platform MODIFI has raised $15 million in funding. The Series C round also featured participation from existing investors Maersk, Intesa SanPaolo, and Heliad. In addition to the investment, MODIFI and Sumitomo Mitsui Banking Corporation (SMBC) have signed a Memorandum of Understanding (MoU) to jointly advance digital solutions to support Asia-based SME exporters as they seek to grow their international trade operations. In a statement, the company underscored SMBC’s significant presence in the Asia-Pacific region, noting that SMBC brings capital and strategic alignment to the new relationship.

“The funding underscores the strength of our business and the confidence our investors have in our vision for the future,” MODIFI CEO and Co-founder Nelson Holzner said. “As global commerce evolves, MODIFI is at the forefront, providing innovative solutions that empower businesses to scale and succeed across borders.”

MODIFI, which stands for “Modern Digital Finance,” offers tools and solutions to optimize working capital and streamline cross-border payments. The company integrates advanced risk management with seamless payment processes to help businesses of all sizes expand their international operations. The fresh capital will help accelerate MODIFI’s expansion plans in high-growth markets such as China and India, where the company has already made inroads. A few weeks ago, MODIFI announced a strategic partnership with India’s Gujarat Industry Development Association (GIDA). This spring, the company announced a record year of business growth in China, with a 160x year-over-year increase in funding enabled for Chinese exporters. Together, SMBC and MODIFI plan to empower SMEs with new and innovative cross-border financial solutions via a series of joint initiatives, and to help these firms improve cash flow and expand their international reach.

“Our mission is simple: We empower SMEs to compete and thrive in the global market with fast, flexible, and secure payment solutions,” Holzner said. “With this fresh funding, we’re set to redefine global trade finance — ensuring businesses of all sizes can unlock the liquidity and get the protection they need to grow internationally.”

MODIFI made its Finovate debut at FinovateEurope 2020 in Berlin, Germany. At the conference, the company demonstrated its MODIFI Hub, which enables SMEs using MODIFI’s digital platform to check available limits, manage transactions, and request financing in less than 10 minutes.

Founded in 2018, MODIFI serves more than 1,700 customers in 55+ countries. The company has facilitated more than $3 billion in global trade, and was recognized this year by the Financial Times and Statista as one of the fastest-growing European fintech companies.


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API Platform Speakeasy Raises $15 Million in Series A Funding

API Platform Speakeasy Raises $15 Million in Series A Funding
  • API platform Speakeasy has secured $15 million in Series A funding.
  • The company will use the capital to expand its product offerings, accelerate its roadmap, and hire additional talent.
  • Headquartered in San Francisco, California. Speakeasy made its Finovate debut at FinovateFall in New York this year,

In a round led by FPV Ventures, API platform Speakeasy has raised $15 million in Series A funding. Also participating in the investment were Google Ventures (GV) and Quiet Capital. Speakeasy noted that it plans to use the funding to expand its product offerings, accelerate its roadmap, and grow its team.

“Building a really great … modern API is very much undervalued and underestimated at companies,” Speakeasy CEO Sagar Batchu said in a statement on LinkedIn. “Everyone wants to be Stripe or Twilio or GitHub in terms of quality, but to get to that status … takes huge amounts of effort.”

Founded in 2022, Speakeasy offers an API platform designed to give developers the tools they need to build quality, reliable APIs. Concerned over the fact that growing API use among businesses was outpacing the ability of developers to provide them, Speakeasy looks to close the gap with a platform that handles the more cumbersome aspects of API development, freeing developers to focus on higher-order tasks like refining business logic.

Developers can use their favorite API framework to build APIs, and Speakeasy will help ensure APIs adhere to both industry and internal best practices. Speakeasy’s platform automates API testing to avoid shipping unintentional breaking changes, and also automatically generates the SDKs to make API integration easier.

“The Speakeasy team’s past experience building enterprise APIs has given them profound insight into, and empathy for, the struggles engineering teams are facing,” FPV Ventures Managing Partner Wesley Chan said. “They are building a platform that will not only address existing inefficiencies in API development but anticipates future challenges in the ecosystem.”

Speakeasy made its Finovate debut at FinovateFall 2024 in New York. At the conference, the company demonstrated how its technology enables financial institutions to build robust, well-managed, easy-to-use APIs. With Speakeasy’s API platform, technology teams can automate the creation and maintenance of API documentation and client SDKs that facilitate rapid and seamless API integration. Customers using the platform have been able to boost API user adoption, reduce time-to-integration, and save significant engineering costs. In 2024, Speakeasy noted that nearly 3,000 users have generated 7,250 SDKs.

Headquartered in San Francisco, California, Speakeasy includes fellow Finovate alums Apex Fintech Solutions and Apiture, as well as API companies Kong, Codat, and Shippo, among its customers.


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Fiserv Leads $150 Million Round in Accounts Payable and Receivable Platform Melio

Fiserv Leads $150 Million Round in Accounts Payable and Receivable Platform Melio
  • Melio raised $150 million in a Series E round led by Fiserv.
  • Today’s round values the accounts payable and receivable platform at $2 billion.
  • The company’s 10x revenue growth over the past three years reflects its expansion into medium-sized businesses and new partnerships, significantly broadening its customer base.
  • Melio and Fiserv initially began working together in 2023, when the two launched a combined solution called CashFlow Central.

Accounts payable and receivable platform Melio has landed $150 million in a strategic Series E round led by Fiserv. The investment, which brings the company’s total raised to $654 million, also saw strategic contributions from Shopify Ventures and Capital One Ventures, which are expected to boost Melio’s partnerships. Accel, Bessemer, Coatue, Frontline Ventures, General Catalyst, Latitude, and Thrive Capital also contributed.

Notably, today’s round values Melio at $2 billion. This comes as the New York-based company saw a 10x increase in revenue in the past three years. This growth was fueled by Melio’s move to add medium-sized businesses (SMBs) to its customer base, as well as its addition of new partners.

Melio and Fiserv initially began working together in 2023 in a partnership that combined Melio’s accounts payable and receivable workflows with Fiserv’s payment capabilities and biller and merchant network. The combined solution, called CashFlow Central, allows Fiserv’s 3,500+ financial institution clients to help their SMB customers manage their payment operations and cash flow needs.

“Through our partnership with Melio, CashFlow Central is designed to create significant value for financial institutions and their business clients or members,” said Fiserv Head of Financial Institutions Group John Gibbons. “We are excited to leverage our unique position at the intersection of financial institutions and businesses to deliver a comprehensive, integrated experience that enables our clients to compete and grow their portfolios with this important segment of their communities.”

Melio was founded in 2018 with the mission to empower small businesses and their accountants by enhancing cash flow and streamlining payment operations. The company’s platform simplifies both accounts receivable and accounts payable processes. It allows businesses to manage payments and invoices. Melio integrates with QuickBooks, Xero, and Amazon Business to enable features such as ACH transfers, automated bill payments, and the creation of virtual payment cards. Integrating with a business’ existing accounting tool not only reduces their administrative burden, but it also provides them with greater control, visibility, and flexibility over their finances.

“We’re proud to witness our embedded solution helping our partners better service their business clients, leading to increased deposits, higher engagement and creating new revenue streams,” said Melio CEO and co-founder Matan Bar.


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Finix Brings in $75 Million

Finix Brings in $75 Million
  • Finix raised $75 million in a Series C round led by Acrew Capital, with contributions from Citi Ventures, Tribeca Venture Partners, and other prominent investors.
  • The new funds boost Finix’s total funding to over $208 million.
  • Finix processes 432 million transactions daily across the U.S. and Canada.

Payments processing company Finix has landed $75 million this week. The Series C investment, which brings the company’s total funding to just over $208 million, was led by Acrew Capital and co-led by Leap Global and Lightspeed Venture Partners. New investors Citi Ventures and Tribeca Venture Partners also contributed alongside existing investors Homebrew, Insight Partners, Inspired Capital, and Cap Table Coalition.

Finix was founded in 2015 to help banks, acquirers, and enterprises own, manage, and monetize their payments with a low-code user experience. The company processes 432 million transactions on a daily basis for software platforms, marketplaces, retail, and e-commerce businesses across the U.S. and Canada.

“Finix offers no-code payment solutions for the 22 million businesses without developers, ​​enabling seamless payment integrations with little to no technical expertise,” said Finix CEO and Co-founder Richie Serna. “When we started Finix, we were big believers in the developer movement, and we still are! But over time we’ve seen a major shift in the market. Even businesses that have developers don’t want to spend their time or resources on payments — they want highly brandable, configurable payment solutions that require little to no technical expertise to implement. From startups to publicly traded companies, merchants to vertical SaaS companies, customers of all sizes are taking advantage of Finix’s no-code solutions. Today, every feature in our broad product suite is now available in no-code, low-code and API-driven solutions.”

The funds come at a time of growth for the California-based company. Finix has quadrupled its revenue in the last year. And while the company has not disclosed how many merchants it currently serves, Finix told TechCrunch that it supported more than 12,000 merchants in 2022 and that it has so far closed a record number of merchant deals this year. This growth was likely spurred by Finix becoming a full-stack acquirer processor in May 2023.

As for the next evolution of Finix, Serna said that the company has evolved into a full-stack acquirer/processor. As a testament to this, Finix currently offers real-time payouts, no-code/low-code capabilities, omnichannel support for both card-present and card-not-present transactions, and cross-border payments capabilities.


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U.K.-Based Moneybox Lands $90 Million for its Saving and Investing Platform 

U.K.-Based Moneybox Lands $90 Million for its Saving and Investing Platform 
  • Moneybox raised $90 million (£70 million) in a round led by Apis Global Growth Fund III and Amundi.
  • Today’s investment boosts Moneybox’s total funding to $213.4 million (£165 million).
  • Moneybox has grown rapidly, achieving an 84% increase in valuation since 2022, and will use the funds to further innovation and strengthen its market position.

Savings and investment platform Moneybox landed $90 million (£70 million) today. The round was led by Apis Global Growth Fund III and includes funds from Amundi.

“We are excited to welcome Apis and Amundi, who share our vision for how we can help millions of customers build wealth so they can live the life that they want – whether that’s saving for their first place in their 20s, being their own boss in their 40s, or taking the gap year that they never got round to in their 60s,” said Moneybox Co-founder and Executive Chair Ben Stanway.

Today’s funds boost the U.K.-based company’s total funding to $213.4 million (£165 million). This investment will largely be achieved via a secondary share sale in which existing investors will sell 10% to 15% of the current share capital. 

“We are also delighted to be able to facilitate this secondary share sale to recognize the hard work of our team and also our investors, many of whom have supported us since inception. We want to enable our shareholder community to realize some of the value of their investment at this important juncture,” added Stanway.

Founded in 2015, Moneybox offers investing, saving, pension, and home-buying Lifetime ISA tools in a single app. The company, which currently counts one million users and surpassed £10 billion in assets under administration in 2023, will use today’s funds to further its innovation, build on its growth, and ultimately strengthen its market position.

The investment comes two-and-a-half years after Moneybox’s £35 million ($45 million) Series D round in 2022, which valued the company at $388 million (£300 million). Moneybox has made an impressive acceleration since then, boosting its valuation by 84% to $711 million (£550 million).

“Moneybox is revolutionizing the way people approach personal finance by making saving and investing more accessible and understandable,” said Apis Co-Founder and Managing Partner Matteo Stefanel. “Moneybox’s mission to help everyone save and build wealth for the future aligns with Apis’ democratisation of finance theme and Impact goals, and we’re excited to support the team in this phase of their journey.”


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TrueLayer Lands $50 Million to Grow Pay-by-Bank

TrueLayer Lands $50 Million to Grow Pay-by-Bank
  • TrueLayer secured an additional $50 million in funding, bringing its Series E round total to $180 million.
  • TrueLayer’s valuation has dropped to $700 million from its peak of $1 billion in 2021.
  • Despite the downround, TrueLayer remains optimistic about its future, stating its intentions to work toward profitability.

Open banking platform TrueLayer is proving that it is not just AI companies that are receiving VC investor attention. The London-based company recently received a $50 million extension of its $130 million Series E round.

Today’s follow-on round was led by existing investor Northzone with contributions from Tencent Holdings, Tiger Global, Temasek Holdings, and Stripe. According to Bloomberg, the recent round reportedly values TrueLayer at $700 million, which is notably lower than the $1 billion valuation the company received during its 2021 Series E round.

Despite TrueLayer’s recent raise being a downround—reflecting a valuation drop of $300 million—this trend has been common across the fintech sector in recent years. TrueLayer remains optimistic, viewing the new funding as a vote of confidence in its future growth and ability to achieve profitability. “Separately to this fundraise, we have taken important steps to chart our path toward profitability. This funding is yet another vote of confidence in our company, our technology,” said TrueLayer CEO Francesco Simoneschi.

Founded in 2016, TrueLayer offers an open banking payments network that processes $40 billion across 120 million transactions annually. The company has 10 million users located among 21 European countries. In addition to its payments and payouts products, TrueLayer also offers Signup+, a streamlined onboarding tool, and VRP, its variable recurring payments tool.

TrueLayer appointed its first Chief Strategy Officer, Lisa Scott, earlier this year. The company has raised a total of $321 million. Francesco Simoneschi is Co-founder and CEO.

TrueLayer, which counts Revolut, Coinbase, and Robinhood among its clients, is well-known for facilitating pay-by-bank transactions. Pay-by-bank has seen increased interest among merchants, as they have multiple benefits in comparison to credit card payments. The benefits include fewer fees, faster settlement, and reduced chargebacks. While there has been some movement in pay-by-bank usage in the U.S., pay-by-bank has seen more growth in Europe where open banking is regulated and consumers don’t rely on credit cards as much.


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Fidelity Investments Closes $250 Million Venture Capital Fund 

Fidelity Investments Closes $250 Million Venture Capital Fund 
  • Fidelity Investments has launched its first dedicated venture capital fund, Venture Capital Fund I.
  • The $250 million Fund I targets mid-to-late stage companies in technology, media, and telecommunications sectors.
  • The new fund marks a shift from Fidelity’s traditional private market investing, allowing the firm to make direct minority investments and cater to high-net-worth individuals, family offices, and registered investment advisers.

Fidelity Investments recently closed its Venture Capital Fund I LP, or what it is calling Fund I. The $250 million fund– which received support from investors including high net-worth individuals, family offices, and registered investment advisers– held its final closing on September 30.

Fidelity has been investing in private companies for over 15 years, having backed Twilio, Stripe, and even SpaceX. During its decade-and-a-half of investing, Fidelity has deployed over $28 billion across 600 investments in 350 private companies. Historically, the firm has focused on high-growth category disruptors, leveraging its mutual funds to back private companies with notable competitive advantages.

Fidelity Investments Portfolio Manager and Global Head of Private Equity Karin Fronczke emphasized how the launch of the new fund strengthens Fidelity’s already robust track record of investing in private companies. “The success of this fundraise speaks to Fidelity’s legacy investing in private companies. We are grateful for the support from the fund’s limited partners,” she said.

The firm’s introduction of Fund I, however, marks a significant departure from its traditional approach, carving out a more defined venture capital strategy. With Fund I, Fidelity has a dedicated vehicle for direct minority investments and will target mid-to-late stage companies in the technology, media, and telecommunications sectors.

Additionally, the new fund will help Fidelity meet the growing demand from high net-worth individuals, family offices, and registered investment advisers who want more diversification in private market investments. Fidelity’s Fund I is a notable shift towards a specialized venture capital structure that can cater to investors seeking access to high-growth private companies and diversification beyond traditional public markets.

Fund I is already in motion, having invested $31 million in 10 companies spanning industries including aerospace, defense, artificial intelligence, and e-commerce.

Fidelity, which already manages 50 alternative funds, recently launched liquid alternatives ETFs and mutual funds. The firm currently counts $27.8 billion in assets under management in alternatives and $80 billion in alternative investment assets under administration.

This announcement comes at an interesting time for the fintech venture capital funding environment, which is experiencing a notable drought. As Finovate Research Analyst David Penn noted on the blog earlier this week, “According to market intelligence platform Tracxn, funding for U.S.-based tech companies in Q3 of this year fell, both in comparison to the previous quarter as well as when compared to Q3 2023. Tracxn also reported that the number of tech unicorns actually increased this year compared to last year, with 13 new unicorns acknowledged in Q3 2024 compared to just five in Q3 2023.”

However, Fidelity’s optimism in launching a new fund may signal a turning point in the fintech funding landscape. This shift could push more traditional asset managers to create similar venture capital funds, pushing more capital into later-stage fintech firms, a group which has been ignored by investors over the past few years.


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Six Alums Raised More Than $16 Million in Q3 2024

Six Alums Raised More Than $16 Million in Q3 2024

According to market intelligence platform Tracxn, funding for U.S.-based tech companies in Q3 of this year fell, both in comparison to the previous quarter as well as when compared to Q3 2023. Tracxn also reported that the number of tech unicorns actually increased this year compared to last year, with 13 new unicorns acknowledged in Q3 2024 compared to just five in Q3 2023. And while the report took this as a positive sign that “investor sentiment is stable,” there are other indications that the much-anticipated return to more robust funding trends for tech companies in general, and fintechs in particular, has yet to arrive.

Laura Bock, partner at QED Investors, was quoted in The Financial Brand back in January saying that “53% of fintechs will be cash out by Q3 2024 if they do not raise or exit.” We have a few more days before some of the research firms begin producing their Q3 reports on fintech funding, but clearly expectations are low.

Looking at our own Finovate alum funding for Q3 2024, we see plenty of evidence of the funding drought. In terms of the number of alums that reported receiving funding, as well as the amounts invested, Q3 alum funding for this year is as low as it has been in quite some time.

Previous quarterly comparisons

  • Q3 2023: More than $293 million raised by eight alums
  • Q3 2022: More than $1 billion raised by eight alums
  • Q3 2021: More than $1.1 billion raised by 14 alums
  • Q3 2020: More than $1.2 billion raised by 21 alums

Top equity investments

The top equity investment for Finovate alums in Q3 2024 was the $9 million raised by Illuma Labs. Headquartered in Plano, Texas, and founded in 2016, Illuma Labs debuted at FinovateSpring 2019 and has been a staple of our Spring and Fall conferences ever since. The company won Best of Show at FinovateFall in September for a demo of its Illuma Shield real-time voice authentication solution, now equipped with the latest deepfake detection technology to help prevent account takeover fraud.

Also noteworthy were the fundraisings from two brand-new alums: Dotfile, a regtech based in Paris, France, which debuted at FinovateEurope in February; and Scamnetic, an AI-powered anti-fraud solution provider that first appeared on the Finovate stage at FinovateFall in New York last month.


Here is our detailed alumni funding report for Q3 2024.

July 2024: An undisclosed amount raised by one alum

August: More than $1.3 million raised by two alums

September: More than $15 million raised by three alums

If you are a Finovate alum that raised money in the third quarter of 2024 and do not see your company listed, please drop us a note at research@finovate.com. We would love to share the good news! Funding received prior to becoming an alum not included.


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French Regtech Dotfile Secures €6M in New Funding

French Regtech Dotfile Secures €6M in New Funding
  • France-based regtech Dotfile has secured $6.7 million (€6 million) in new funding.
  • The round was led by Seaya Ventures. The company’s existing investors Serena and Hexa also participated in the investment.
  • Dotfile made its Finovate debut earlier this year at FinovateEurope 2024 in London.

Fresh off its FinovateEurope debut earlier this year, Paris-based fintech Dotfile has raised $6.7 million (€6 million) in funding. The round was led by Seaya Ventures, and featured participation from the firm’s existing investors Serena and Hexa. In a statement, the regtech innovator indicated that the funding will power its R&D efforts as well as fuel its international expansion plans.

Dotfile leverages AI to enable banks and other financial institutions to automate customer onboarding and ensure compliance with anti-money laundering (AML) regulations. The company’s business verification platform improves upon the traditionally manual, complex, and expensive Know-Your-Business (KYB) process by aggregating dozens of different data sources to produce a comprehensive picture of a business within 10 seconds.

“More than $200 billion is invested in compliance every year, yet 2% of the world GDP is still going through the money-laundering rinse cycle, which is fueling crime,” Dotfile CEO Vasco Alexandre said. “AI could change how effective those policies are and the positive impact for our societies could be massive.”

The investment in Dotfile comes at a time of growing awareness of the importance of compliance in financial services – and the ability of technology to help banks and other institutions meet these obligations. From banks seeking to maximize opportunities in fintech partnerships to cryptocurrency platforms eager for greater clarity on digital asset regulations, institutions throughout financial services are finding themselves in an increasingly dynamic regulatory environment. To help companies better manage their compliance obligations, a new generation of fintechs such as Dotfile have emerged with tools, workflows, and other solutions–often AI-powered–to streamline and enhance verification, ensure accurate auditability, and reduce costs.

“Compliance is costing banks up to 10% of their revenue, 1 out of 4 employees work in a compliance-related position and existing systems are sometimes more than a decade old,” Alexandre said. “With the competition from fintech intensifying, a transition is bound to happen and generative AI is the tipping point.”

Dotfile made its Finovate debut at FinovateEurope 2024 in London. At the conference, the French regtech demonstrated its end-to-end business verification platform that empowers compliance teams to streamline their operations. The company was founded in 2021 by Alexandre and Titouan Benoit, and received major support from startup studio Hexa (formerly known as eFounders). Today, Dotfile has more than 50 customers across 10 countries, including banks, private equity firms, and fintechs. Most recently, the company announced a partnership with private market investment platform Roundtable, helping the firm improve its KYC process to optimize and accelerate customer onboarding.


Photo by Paul Deetman

Best of Show Winner Illuma Labs Raises $9 Million in Series A Funding

Best of Show Winner Illuma Labs Raises $9 Million in Series A Funding

Voice authentication technology innovator Illuma Labs has raised $9 million in funding. The Series A round was led by LiveOak Ventures and featured participation from Forefront Ventures, Curql Fund, UsNet, Capital Factory, Connexus, and TDECU.

As the first major investment for the company, the capital will help accelerate the development of Illuma’s voice verification offerings to help banks and other institutions fight fraud, voice cloning, deep fakes, and more. Illuma Labs also plans to leverage the funding to expand its reach to more credit unions and banks across the country.

“While we are excited about the capital infusion to accelerate our development of fraud prevention and deep fake detection tools, we are equally excited about bringing in new partners to fuel Illuma’s continued commercial growth,” Illuma Co-Founder and CEO Milind Borkar said. He praised both LiveOak Ventures and Forefront Ventures for their operational expertise and industry connections and thanked investors Curql Fund, UsNet, Capital Factory, Connexus, and TDECU for their “continued support.”

Illuma Labs offers banks, credit unions, and other financial institutions the ability to replace their traditional, knowledge-based authentication protocols with a secure, real-time voice authentication solution. The company’s flagship product, Illuma Shield, delivers effortless authentication that enhances the customer experience, improves operational efficiency, and prevents fraud in contact centers.

The funding news arrives one month after the identity verification specialist inked a partnership with Americu Credit Union. The New York State-based CU added voice recognition technology to its Member Contact Center courtesy of a partnership with Illuma announced in August. Earlier this year, Illuma announced that SF Fire Credit Union was adding voice authentication technology to its call center via a collaboration between Illuma and fellow Finovate alum Glia.

Headquartered in Plano, Texas, and founded in 2016, Illuma Labs made its Finovate debut at FinovateSpring 2019. The company most recently demoed its technology on the Finovate stage earlier this month at FinovateFall, winning Best of Show for its latest deepfake detection technology that helps banks fend off a new generation of AI-enabled fraudsters.


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unitQ Secures Investment from Zendesk Ventures

unitQ Secures Investment from Zendesk Ventures
  • Customer analytics platform unitQ secured a strategic investment from Zendesk Ventures.
  • The amount of the investment was undisclosed. unitQ had raised $41 million in funding to date.
  • unitQ made its Finovate debut at FinovateFall 2021 and returned to the Finovate stage a year later for FinovateSpring in San Francisco.

Here’s some funding news that slipped beneath our radar this summer: AI-powered customer analytics platform unitQ has secured an investment from Zendesk Ventures. The amount of the funding was not disclosed, but it turns Zendesk from a unitQ customer into a strategic investor, as well.

“We chose unitQ after evaluating and trying different solutions in the market,” Zendesk VP of Global CX Operations Shawn Slipy said. “The granularity and speed at which unitQ is able to deliver actionable customer insights is above and beyond what others could offer, and we’re grateful for our continued partnership.”

unitQ had raised $41 million in capital ahead of the June investment, according to Crunchbase. The current investment comes amid Zendesk Ventures’ determination to back companies that are leveraging AI to enhance both customer and employee experience. The venture fund will provide unitQ with access to CX and AI experts to help drive innovation and assist the company in recruiting talent, growing unitQ’s customer base, and building its brand.

“We’ve experienced the power of Zendesk’s community first-hand and are excited to explore joint go-to-market efforts with Zendesk’s ecosystem of customers, technology partners, and evangelists,” unitQ CEO and Co-Founder Christian Wiklund said. “Partnering with Zendesk means joining forces with a leader that opens doors to top-tier talent and industry networks. We’ve gained more than just funding – we’re now connected to a community and receive tailored mentorship to help our company’s growth.”

Customer service platform Zendesk leverages AI agents, workflow automation, and human agents to help businesses provide better service to customers and make workplaces more efficient for employees. The company has more than 100,000 customers in 160 countries and territories and 5,450 employees. Zendesk launched its Zendesk Ventures global venture fund in June with a mission to provide emerging companies with capital, CX and AI expertise, as well as strategic partnership opportunities – especially for AI-first companies.

“Every organization is on a path to becoming AI-driven, and we’re eager to form partnerships with companies leading this new era,” Ben Barclay, SVP of Strategy, Corporate Development, & Transformation at Zendesk, said.

unitQ made its Finovate debut at FinovateFall 2021, and returned to the Finovate stage the following year for FinovateSpring in San Francisco. In the time since then, the company has launched a range of new solutions, including its Impact Analysis Tool and its generative AI engine for measuring product quality, unitQ GPT. This spring, unitQ added Product Analytics to its User Feedback Platform to enable institutions to view and analyze real-time user feedback along with behavioral analytics data.

In recent months, the company has also forged partnerships with Chess.com, streaming media platform Plex, and most recently with product analytics platform Amplitude.

Founded in 2018, unitQ is headquartered in Burlingame, California.


Photo by Timur Saglambilek

Bilt Rewards Lands $150 Million for Resident Loyalty Program

Bilt Rewards Lands $150 Million for Resident Loyalty Program
  • Bilt Rewards received $150 million in a funding round led by Teachers’ Venture Growth.
  • The new round brings the company’s total funding to $710 million.
  • The funding comes six months after Bilt Rewards’ January investment round, which valued the company at $3.1 billion.

Bilt Rewards, a rewards program that allows renters to earn points for paying rent on time, announced it has received $150 million in funding this week. The venture round was led by Teachers’ Venture Growth, while existing and new investors, such as Vanderbilt University Endowment and the University of Illinois Foundation, also participated.

Bilt Rewards was founded in 2021 to help landlords collect on-time rent payments by incentivizing residents with tailored benefits. In addition to rewarding on-time rent payments, Bilt’s platform also offers rewards when residents spend at partner merchants, enabling merchants to drive more business from local customers and acquire new customers as new residents move to the area. The company will use today’s investment to further expand its neighborhood loyalty program with merchants across the U.S. 

“Bilt Rewards has created a unique loyalty program to empower renters,” said Teachers’ Venture Growth Senior Managing Director Rick Prostko. “We’ve seen the positive reaction from both customers and all those involved as part of their ecosystem. We are excited about the opportunity to work with Ankur and the full management team and find ways to support them as a value-add partner.”

Today’s investment, which boosts Bilt’s total funding to $710 million, comes about six months after Bilt’s last investment round led by General Catalyst and Eldridge. The $200 million raise, which closed in January, valued the company at $3.1 billion. As part of the January round, Bilt appointed Ken Chenault, former American Express CEO, as company chairman.

“In January, we recognized Bilt’s unique capture of loyalty in the previously untapped rental payments space,” said Chenault. “Today, Bilt is rapidly becoming the leading platform for driving neighborhood commerce. By connecting residents, property owners, and local businesses, we’re creating a powerful ecosystem that benefits all parties involved.”

Bilt Rewards is currently partnered with seven of the 10 largest multifamily housing owners in the country. The fintech, which is expanding to single-family homes and condominiums, plans to scale its resident loyalty program to include mortgage payments later this year.

“This funding accelerates our vision of rewarding Americans for how they live and spend in their communities,” said Ankur Jain, CEO of Bilt Rewards. “We’re rapidly growing our neighborhood loyalty program, expanding into essential categories like healthcare, gas, and groceries. With members in all 50 states, we’re building a comprehensive platform that benefits residents, property owners, and local businesses across the country.”


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