PayPal Makes Fastlane Generally Available to U.S. Merchants

PayPal Makes Fastlane Generally Available to U.S. Merchants
  • PayPal is launching Fastlane, a one-click guest checkout experience for online merchants.
  • Fastlane automatically recognizes shoppers based on their phone number or email address, and autofills information forms in the checkout flow.
  • PayPal first unveiled Fastlane in January, and has been testing the solution with select merchants and ecommerce sites, including BigCommerce.

Fintech pioneer PayPal is launching Fastlane, its guest checkout tool, for all U.S. merchants this week. Fastlane aims to accelerate the guest checkout experience to help users complete their purchase in as little as one click.

Merchants can integrate Fastlane into their existing online checkout flow to create a simpler, faster checkout experience for the 43% of consumers who prefer a guest checkout experience. By using the customer’s email, Fastlane recognizes shoppers early in the guest checkout process and allows them to access their saved information with a one-time passcode sent via email. After entering their passcode, users can autofill the information in the checkout flow and complete their purchase in as little as one click.

When Fastlane does not recognize a shopper, it allows them to create a Fastlane profile by opting in during their purchase process, enabling faster transactions in the future.The tool does not require users to fill out forms or remember passwords.

“Fastlane by PayPal significantly reduces the time consumers spend using guest checkout – making for a more seamless checkout experience,” said PayPal President and CEO Alex Chriss. “With Fastlane, we are bringing an accelerated guest checkout to businesses of all sizes helping them to drive more sales.”

PayPal unveiled Fastlane in January and has since tested the technology with select businesses, including merchant SaaS provider BigCommerce, which is among the first ecommerce sites to test PayPal’s Fastlane. Over the past several months of trialing the technology, BigCommerce saw a 32% reduction in time it took for customers to check out. Additionally, as company CEO Brent Bellm noted, “Results from early-adopting test customers show that Fastlane users convert more than 80% of the time, which is up to a 50% improvement over guest shoppers who do not use Fastlane. For BigCommerce enterprise customers using PayPal, the Fastlane experience further improves on our checkout conversion rate of 71%.”

Fastlane is available for U.S. merchants on PayPal Complete Payments and PayPal Braintree, as well as via platforms including Adobe Commerce, BigCommerce, Salesforce Commerce Cloud, and others.


Photo by Martin Dusek

Yorkshire Building Society Partners with Doshi to Educate for First-Time Homeowners

Yorkshire Building Society Partners with Doshi to Educate for First-Time Homeowners
  • In partnership with financial literacy platform Doshi, Yorkshire Building Society is offering online financial education to first-time prospective homebuyers.
  • The new free tool, available on the YBS website to customers and non-customers alike, walks new homebuyers through the entire home-buying process.
  • Doshi made its Finovate debut earlier this year at FinovateEurope in London.

Yorkshire Building Society (YBS) has teamed up with gamified financial literacy platform Doshi to launch an online educational program for first-time prospective homeowners. The new tool is available in the mortgage section of Yorkshire Building Society’s website, and guides borrowers through the process of applying for a mortgage and buying their first home.

The program walks prospective homeowners through the entire home-buying journey, including how to prepare for buying a home, how to secure financing, understanding the various steps of the home-buying process, and the importance of maintaining their home once they’ve made their purchase. The program explains important concepts and potentially unfamiliar terms, and provides a timeline of the overall process. The tool is available free of charge to both YBS customers and non-customers.

“Partnering with Yorkshire Building Society to empower aspiring homeowners is a significant step toward making homeownership more accessible,” Doshi CEO Daniel Rose said. “Our program demystifies the mortgage process, providing engaging, bite-sized guidance every step of the way. We are excited to see the positive impact on first-time buyers.”

The new offering comes in the wake of research conducted by YBS that indicated that a lack of knowledge about the home-buying process was a major barrier for would-be homeowners. YBS noted that only 18% of those surveyed felt knowledgeable about the mortgage process, with even fewer respondents – 14% – saying that they knew what financial factors were key when applying for a mortgage. The survey further indicated that only 45% of respondents believed that a good credit score was an important factor in securing a mortgage. Only 34% stated that the ability to repay debts was important when it comes to obtaining the financing necessary to buy a home.

“We know from customer research that people feel more confident in their decision making when they are informed and know what to expect, which is why we are trialing this new learning tool, aimed at helping first-time buyers understand more about the home-buying process,” YBS senior manager for digital mortgage and enabling services Geddy Meguyer said.

The third-largest building society in the U.K., Yorkshire Building Society is a financial services mutual organization that offers savings, investing, insurance, and mortgage products. Headquartered in Bradford, West Yorkshire, YBS had total assets of more than £60 billion as of December 2023. Along with its assets – the Chelsea Building Society, the Norwich and Peterborough Building Society, Accord Mortgages, and savings business Egg – known as the Yorkshire Building Society Group, the group employs more than 3,000 and serves a membership of three million.

YBS’s partnership with Doshi is the latest effort by the building society to support first-time homeowners. This spring, YBS launched its £5k Deposit Mortgage product, which enabled first-time homebuyers to buy a property worth up to £500,000 with a deposit of only £5k, rather than the typical 5% down payment. The idea behind the £5k Deposit Mortgage was to deal with the biggest obstacle prospective homebuyers tend to face – raising the funds for a down payment.

Doshi made its Finovate debut at FinovateEurope 2024 in February. At the conference, the company demoed its white-label app, which leverages personalized learning journeys and community rewards to turn complex topics into engaging experiences. Doshi’s AI-powered financial assistant technology is built for banks, credit unions, and fintechs, and is available as an app, a plug-and-play web module, as well as via API.

Doshi was founded in 2021. The company is headquartered in London.


Photo by Pixabay

Bilt Rewards Lands $150 Million for Resident Loyalty Program

Bilt Rewards Lands $150 Million for Resident Loyalty Program
  • Bilt Rewards received $150 million in a funding round led by Teachers’ Venture Growth.
  • The new round brings the company’s total funding to $710 million.
  • The funding comes six months after Bilt Rewards’ January investment round, which valued the company at $3.1 billion.

Bilt Rewards, a rewards program that allows renters to earn points for paying rent on time, announced it has received $150 million in funding this week. The venture round was led by Teachers’ Venture Growth, while existing and new investors, such as Vanderbilt University Endowment and the University of Illinois Foundation, also participated.

Bilt Rewards was founded in 2021 to help landlords collect on-time rent payments by incentivizing residents with tailored benefits. In addition to rewarding on-time rent payments, Bilt’s platform also offers rewards when residents spend at partner merchants, enabling merchants to drive more business from local customers and acquire new customers as new residents move to the area. The company will use today’s investment to further expand its neighborhood loyalty program with merchants across the U.S. 

“Bilt Rewards has created a unique loyalty program to empower renters,” said Teachers’ Venture Growth Senior Managing Director Rick Prostko. “We’ve seen the positive reaction from both customers and all those involved as part of their ecosystem. We are excited about the opportunity to work with Ankur and the full management team and find ways to support them as a value-add partner.”

Today’s investment, which boosts Bilt’s total funding to $710 million, comes about six months after Bilt’s last investment round led by General Catalyst and Eldridge. The $200 million raise, which closed in January, valued the company at $3.1 billion. As part of the January round, Bilt appointed Ken Chenault, former American Express CEO, as company chairman.

“In January, we recognized Bilt’s unique capture of loyalty in the previously untapped rental payments space,” said Chenault. “Today, Bilt is rapidly becoming the leading platform for driving neighborhood commerce. By connecting residents, property owners, and local businesses, we’re creating a powerful ecosystem that benefits all parties involved.”

Bilt Rewards is currently partnered with seven of the 10 largest multifamily housing owners in the country. The fintech, which is expanding to single-family homes and condominiums, plans to scale its resident loyalty program to include mortgage payments later this year.

“This funding accelerates our vision of rewarding Americans for how they live and spend in their communities,” said Ankur Jain, CEO of Bilt Rewards. “We’re rapidly growing our neighborhood loyalty program, expanding into essential categories like healthcare, gas, and groceries. With members in all 50 states, we’re building a comprehensive platform that benefits residents, property owners, and local businesses across the country.”


Photo by SevenStorm JUHASZIMRUS

Fintech Rundown: A Rapid Review of Weekly News

Fintech Rundown: A Rapid Review of Weekly News

A major sell-off in the stock market is giving investors jitters as August begins in earnest. Funding news for companies in lending and wealth management leads the fintech news this week. Be sure to check back over the next few days for the latest updates and announcements.

Lending

U.K.-based SME lender Shawbrook partners with nCino to automate loan origination.

Alternative financing company for mid-sized SMEs, ThinCats, secures a £75 million mezzanine facility.

Loyalty and rewards

Bilt Rewards receives $150 million investment at a valuation of $3.25 billion.

Digital banking

NCR Voyix announces agreement to sell its digital banking business to Veritas Capital for $2.45 billion in cash.

Zafin and 10x Banking forge global partnership to accelerate core banking system modernization.

Missouri Central Credit Union partners with Bankjoy to enhance its digital banking capabilities.

Banking technology and Banking-as-a-Service (BaaS) innovator Mbanq launches new suite of white-label mobile digital banking apps.

Wealth management

Financial advisor platform Savvy Wealth secures $26.5 million in Series A funding.

Payments

International trading broker Markets.com selects Worldpay to monitor its global payments processing and fund disbursements.

Payments platform Thredd introduces Chief Client Officer Brian Kieley.

Kickfin to use SkyTab POS to enhance restaurants’ tip payout process.

Layer2 raises a $10 million in Series A funding.

Credit Union of America selects NCR AtleosAllpoint Network to expand access to cash.

Cybersecurity and digital identity

Fingerprint Cards appoints David Eastaugh as Chief Strategy and Technology Officer.

J.P. Morgan Payments and PopID to expand biometric offerings.

Financial literacy and education

U.K.-based Yorkshire Building Society teams up with financial education company Doshi to provide online program for first-time prospective homeowners.

Regtech

Anti-financial crime solution provider AMLYZE announces strategic partnership with pre-transaction crypto compliance specialist Notabene.

Small business banking

Flywire acquires Invoiced to bolster its global B2B payment network.

Egypt-based Cartona raises $8.1 million to grow its B2B platform.


Photo by Karolina Grabowska

Comarch Forges Strategic Partnership with DSK Bank

Comarch Forges Strategic Partnership with DSK Bank
  • Polish IT solutions provider Comarch announced a strategic partnership with DSK Bank.
  • The partnership will help accelerate a strategic digitization program the bank launched in 2021.
  • Comarch has been a Finovate alum for more than a decade, making its Finovate debut at FinovateEurope 2013 in London.

Comarch, an IT solutions provider and systems integrator based in Poland, has forged a strategic partnership with DSK Bank. The partnership will accelerate the Bulgaria-based financial institution’s ongoing strategic digitalization efforts, which began in earnest in 2021.

“We are delighted to support DSK Bank in achieving its digitalization goals with our cutting-edge IT solutions,” Comarch Group CEE Director Piotr Kusek said. “This partnership underscores our mutual commitment to introducing innovative strategies that will transform the banking landscape and elevate financial services to a new level.”

An international IT business solution provider, Comarch employs 6,400 engineers, business consultants, marketing specialists, and other professionals who help optimize operations and business processes for companies in a wide variety of verticals including telecommunications and financial services. Comarch’s clients include BP Global, Telefónica Global, and Vodafone Germany.

Part of the OTP Banking Group, DSK Bank is Bulgaria’s largest bank. The institution was founded in 1951, and has total assets of more than $15.8 million (€14.74 million). In the spring of 2022, DSK Bank teamed up with another Finovate alum, Backbase, to support its digital transformation efforts.

Founded in 1993 and headquartered in Kraków, Poland, Comarch made its Finovate debut at FinovateEurope 2013. Within a few years, the company reported revenues in excess of PLN 1 billion, hired its 5,000th employee, and opened its 90th worldwide office. Comarch launched its modern financial platform for business, Apfino, in 2021, and unveiled Poland’s first commission-free shopping platform, Wszystko.pl, in 2023.

This year, the IT solutions provider has extended its partnership with Dutch telecommunications operator KPN, teamed up with insurance company P&V Group – which will adopt Comarch’s Employee Benefits solution – and announced a collaboration with UAE-based telecommunications company and ICT player du. Last month, Comarch joined the European Loyalty Association, partnered with charitable organization The Blind Loyalty Trust, and secured accreditation as a Peppol Service Provider in Malaysia.


Photo by Mat Kedzia

Monto Exits Stealth, Lands $9 Million to Rethink B2B Payments 

Monto Exits Stealth, Lands $9 Million to Rethink B2B Payments 
  • B2B payments facilitator Monto is exiting stealth with a $9 million funding round.
  • The Seed funding round was led by Scale Venture Partners.
  • The company plans to use the funds to scale its growth in the U.S.

There’s a new entrant in the B2B payments space. B2B payments facilitator Monto emerged from stealth this week, simultaneously announcing a $9 million Seed round.

Scale Venture Partners led the investment, while Verissimo Ventures, F2 Venture Capital, Firsthand Alliance, Room40 Ventures, and individual investors also participated. “Our investment in Monto is the result of years of work focusing on the CFO suite and the intersection with procurement. We are very well aware of the evolution of and pain points in this trillion-plus dollar market,” said Scale Venture Partners’ Alex Niehenke. “Monto is the only company that solves the one-off workflow problem for AR teams. It is the missing piece for any AP platform, without it, suppliers suffer.”

Monto will use today’s funds to further invest in technological improvements, as well as to fuel its U.S. expansion. As a starting point, the company is opening its first U.S. office in New York City.

Founded in Tel Aviv, with offices throughout the globe, Monto seeks to help make ACH and RTP B2B payments collection as easy as tapping a card. Business finance teams can use the company’s payments tool to receive payments from their customers’ third-party payment platforms, AP portal, or supplier portal, including Workday, QuickBooks, SAP, and Microsoft Dynamics. The payments simplification helps companies reduce Days Sales Outstanding (DSO) and eliminate manual work by consolidating financial data from numerous sources.

Monto’s clients include large enterprises from various industries, including Shutterstock, TechTarget, Miro, and G2. Since launch, the company has helped its customers facilitate nearly $1 billion to buyers in more than 300 portals.

Monto’s founders, Maya Cohen and Nitsan Yerushalmi, previously worked implementing ERP systems in finance departments. “Monto is a strategic decision for CFOs, future-proofing them against a landscape where most, if not all, customers will soon use portals,” said Cohen, who now serves as the company’s CEO. “With Monto, getting paid by customers will be fully automatic, a concept we call ‘zero-touch,’ and we succeed in achieving that by working with, not against, the portals, an important distinction.”


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Parlay Wins Spot in Mastercard Start Path Small Business Program

Parlay Wins Spot in Mastercard Start Path Small Business Program
  • Loan intelligence system company Parlay will join Mastercard’s Start Path Small Business program. Parlay is one of eight companies selected.
  • Parlay’s technology complements a bank’s or credit union’s loan origination system to streamline and enhance small business loan processing.
  • Parlay made its Finovate debut at FinovateSpring 2024 in May as part of our Sustainability & Inclusion Scholarship program.

Parlay, which offers an AI-powered Loan Intelligence System (LIS) to help community banks and credit unions boost small business loan volume, is one of eight startups selected to participate in Mastercard’s Start Path Small Business program.

The incoming cohort consists of startups that have shown “dedication to democratizing financial tools and providing cutting-edge services for SMEs,” Mastercard noted in a statement. The statement underscored specific functions – such as spend management, onboarding, risk monitoring, loan approvals, and embedded finance solutions – that innovative fintech startups are helping digitize for small businesses.

Joining Parlay in the upcoming cohort of the program are Ballerine, Boost, CredibleX, Digi, Merge, Prime Dash, and RedOwl. The four-month program will give these startups the opportunity to leverage Mastercard’s network and subject matter expertise to forge product partnerships that help small businesses digitize their operations.

Parlay’s embedded fintech software helps lenders achieve a 64% increase in approved loans and an 87% reduction in manual underwriting workload. A white-label solution that complements loan origination systems, Parlay’s technology enables lenders to generate high-quality loan packets and maximize the eligible applicant pool. The company’s LIS also offers readiness insights to help businesses improve their creditworthiness; pre-screening to identify prime, marginal, and ineligible candidate pools; and pipeline analytics to enable loan officers to monitor applicant progress and underwriting eligibility.

“After a decade of work in economic development, our team realized that 77% of small businesses still struggle to access affordable capital and lack the insights need to navigate the lending process,” Parlay founder and CEO Alex McLeod said in a statement announcing the final eight startups invited to join the program. “We envision a future where community lenders, powered by Parlay’s AI-driven loan intelligence system, can get millions more small businesses approved for loans using unique, personalized insights that help both lenders and borrowers.”

Parlay made its Finovate debut at FinovateSpring in May as part of our Sustainability & Inclusion Scholarship program. The program is designed to spotlight underrepresented founders, as well as startups that are tackling issues such as climate change, diversity, and financial inclusion. Scholarships provide startups with complimentary demo participation, as well as the ability to network with our 2,000+ senior-level fintech attendees, fellow demoing companies, and more.

Past scholarship winners include Best of Show winning companies like Debbie, which won Best of Show at FinovateFall 2023, as well as Kobalt Labs and Remynt, both of which won Best of Show at FinovateSpring 2024.

Founded in 2022, Parlay is headquartered in Alexandria, Virginia.


Photo by Tim Mossholder

equipifi Launches Pre-Purchase BNPL Solution

equipifi Launches Pre-Purchase BNPL Solution
  • equipfi is launching Plan Your Purchase, a BNPL solution that offers consumers financing for their purchase before they make the transaction.
  • Consumers can use Plan Your Purchase to take out loans ranging from $500 to $2,000.
  • Plan Your Purchase is integrated directly into a bank’s existing digital banking app, offering more control over the user experience.

BNPL-as-a-Service provider equipfi unveiled a new solution this week called Plan Your Purchase. The new tool empowers banks and credit unions to allow their account holders to take out pre-qualified installment loans from their bank before they make a purchase.

equipfi calls Plan Your Purchase a “pre-purchase BNPL solution,” meaning that the bank offers the consumer financing for their purchase before they make the transaction. Plan Your Purchase is integrated into a bank’s existing digital banking app to provide personalized BNPL offers directly to the customers. This makes it easy for users to get the financing they need to make a qualified purchase without a credit check, additional applications, new logins, upfront cost, or dependency on merchant integration.

Using Plan Your Purchase, pre-approved consumers can take out loans ranging from $500 to $2,000. The consumer can view and accept the loans immediately, and the funds are available within moments.

“There are many moments in an account holder’s lifetime when timely access to small loans make a big difference,” said Bryce Deeney, co-founder and CEO of equipifi. “By streamlining the loan acceptance process and positioning it in the digital banking experience, Plan Your Purchase helps financial institutions give account holders access to cash flow they already qualify for wherever and whenever they need it.”

By delivering the tool through banks, equipfi puts the bank in control, allowing them to leverage consumer data to provide more personalized offers. Putting the bank in the driver’s seat also allows the bank to control credit pre-approvals to suit their own risk tolerance and offers them more control over the user experience.

The integrated approach also can help banks maintain their top-of-wallet position by offering split payments using existing debit cards. This is different from traditional BNPL providers, which rely on a credit-focused approach. This integration can also help banks drive engagement and loyalty by leveraging transaction data to generate personalized offers and streamline the user experience within their familiar banking app​.

Arizona-based equipfi was founded in 2021 to bring the benefits of BNPL financing directly to banks and credit unions. Among the company’s clients are Kane County Teachers Credit Union in Illinois, SunWest Credit Union in Colorado, FedFinancial Federal Credit Union in Washington, D.C., and Eagle Community Credit Union, which is one of the first to go live with Plan Your Purchase.


Photo by Nataliya Vaitkevich

EarnUp Launches AI Advisor to Automate Financial Wellness

EarnUp Launches AI Advisor to Automate Financial Wellness
  • EarnUp is launching AI Advisor, an AI-powered chatbot to help banks promote financial wellness among their consumers.
  • AI Advisor accesses and instantly analyzes a user’s real-time banking and credit data to offer personalized, actionable answers to their financial questions.
  • By working with the consumer to help them improve their financial situation, AI Advisor can help banks build and maintain existing customer relationships.

Debt pay down platform EarnUp announced the launch of its AI-powered financial wellness tool, AI Advisor, today. The new solution will help financial institutions offer their consumers personalized financial guidance.

AI Advisor is a chatbot that offers users hyper-personalized insights and guidance to help them make informed financial decisions to ultimately achieve their goals. It does this by accessing and instantly analyzing the user’s real-time banking and credit data to offer personalized, actionable answers to their financial questions regarding HELOCs, cards, consolidation loans, and more. By combining a user’s current financial situation with their questions, AI Advisor is also able to offer tailored product recommendations.

Using an approachable chatbot as the communication engine, EarnUp seeks to ensure that every user, regardless of their financial background, benefits from its advice to power a more financially resilient future.

“In today’s competitive landscape, banks must leverage AI to deliver real value to customers,” said KeyBank Chief Financial Officer Clark Khayat. “EarnUp’s AI Advisor goes beyond traditional budget-tracking apps by analyzing financial accounts and providing personalized, actionable insights. This empowers financial institutions to engage in more meaningful interactions, ensuring customers receive the guidance they need to achieve their financial goals.”

Using AI Advisor, banks may be able to retain borrowers, cross-sell loans and other products, capture deposits, and close more loans. That’s because banks can use AI Advisor as a tool to advise consumers on how to improve their financial situation so that they are ready to take out a loan or apply for a credit card. By working with the consumer instead of rejecting them outright, banks will also build relationships with them.

“Our mission is to democratize access to actionable information that will improve financial wellness,” said EarnUp Co-Founder and CEO Nadim Homsany. “This is especially critical as interest rates remain high and borrower debt repayment capacity diminishes. In fact, a recent Bankrate survey found that over half of applicants have been denied for a loan or credit since the Fed began raising rates.”

Since it was founded in 2015, EarnUp has helped nearly three million borrowers reach financial freedom. The company views its AI Advisor tool as a next step to assist individuals in achieving their financial goals.


Photo by Ashley Batz on Unsplash

ThetaRay Acquires Screena to Enhance its Financial Crime Detection Platform

ThetaRay Acquires Screena to Enhance its Financial Crime Detection Platform
  • Financial crime detection technology company, ThetaRay, has acquired screening specialist, Screena.
  • Terms of the acquisition were not disclosed, but the companies have been partners since the spring of 2022.
  • ThetaRay made its Finovate debut at FinovateFall 2015.

AI-powered financial crime detection technology company, ThetaRay, has acquired European screening company, Screena. Terms of the transaction were not disclosed.

Screena specializes in screening individuals, companies, and other entities against sanctioned party lists. The company’s APIs support syntactic, phonetic, and semantic matching, as well as multicultural recognition services. Each of these technologies is valuable at a time when more companies and financial institutions are taking advantage of opportunities in cross-border payments and trade.

From navigating spelling differences and out-of-order components to comprehending multiple alphabets including Arabic, Cyrillic, Chinese, and Thai, Screena has a near 100% true detection rate and screens 500+ transactions per second in live conditions. Founded in 2020 and headquartered in Luxembourg, Screena helps financial institutions identify bad actors who may be engaged in activities ranging from money laundering to drug trafficking to terrorist financing.

Screena CEO Cédric Iggiotti said that the integration with ThetaRay was a “game-changer” for the company. “For too long, screening was siloed from other critical financial crime detection tools,” Iggiotti said. “Our partnership with ThetaRay not only meets stringent regulatory demands but also significantly enhances our crime detection capabilities, as evidenced by our recent successes with major financial institutions.”

ThetaRay and Screena have been partners since the spring of 2022, when ThetaRay chose the startup as its screening solutions partner. In a statement on this week’s acquisition, ThetaRay CEO Peter Reynolds spoke of the company’s “mission to power the global fight against financial crime” through the use of AI-enabled technologies. He added that the acquisition “furthers our commitment to delivering an end-to-end platform that enables banks, fintechs, and regulators to effectively identify financial crime – vital capabilities to grow and operate a financial institution today.”

Israel-based ThetaRay made its Finovate debut at FinovateFall in 2015. Today, the company has more than one billion users, enables more than 11 billion in trusted transactions a year, and monitors more than $15 trillion in transactions annually. The company’s signature offerings include its transaction monitoring and screening solution, SONAR, as well as its Customer Risk Assessment (CRA) product unveiled earlier this year.

Reynolds was named CEO of the company last summer. He succeeds Mark Gazit, who had been ThetaRay’s CEO for more than 11 years.


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CrowdStrike, AT&T, and the Role of Resiliency in Banking

CrowdStrike, AT&T, and the Role of Resiliency in Banking

This morning CrowdStrike CEO George Kurtz reported that 97% of the Windows sensors knocked out during CrowdStrike’s botched software update a little over a week ago are back online. That’s great news for those companies still reeling from one of the biggest IT outages in history.

When it comes to cybersecurity companies, CrowdStrike is widely considered to be a belle of the ball. Here’s wealth manager Josh Brown, a shareholder in the company since 2020, bringing the roses less than a year ago:

You can talk as much about cloud and mobile and social and machine learning and distributed computing and generative AI as you’d like, if you can’t secure your data and provide safe access to users, you have nothing. Literally ….

Spending on top-of-the-line security solutions has now been enshrined into securities law, in addition to all the other reasons to take this stuff seriously, such as not getting sued into the stone age by your customers or forced to make Bitcoin ransom payments to international cyber terrorists ….

As a business manager, you would cut IT spending on literally anything else first. A small handful of publicly traded companies have what I consider to be a massive runway ahead of them. CrowdStrike is aiming to become the Salesforce of the industry.

To recap: Friday morning, July 19, a bug in a CrowdStrike software update resulted in major IT outages that grounded flights and brought chaos to banks and other businesses around the world.

“CrowdStrike is actively working with customers impacted by a defect found in a single content update for Windows hosts,” CrowdStrike’s Kurtz wrote on the social media platform X the morning afterward. “Mac and Linux hosts are not impacted. This is not a security incident or cyberattack. The issue has been identified, isolated, and a fix has been deployed.”

As we learn more about exactly what happened, is there a particular insight here for banks, fintechs and financial services companies? At a time of heightened concern over third-party risk in our industry, the CrowdStrike outage is yet another reminder of the importance of not only choosing technology partners carefully, but also of ensuring resiliency in the event of an issue with a partner.

The latter is especially pertinent here. Many of the challenges and controversies with regard to third-party risk management in financial services involve the latter, vetting issue, primarily. A signature example is the case of Synapse, the fintech whose allegedly improper handling of customer funds led to more than 200,000 users losing access to their money and numerous disputes with banking partners. CrowdStrike is being accused of no such malfeasance and will, in all likelihood, remain a major player in the cybersecurity industry, with its reputation scratched perhaps but probably not scarred.

That leaves us with resiliency. In banking, the definition of resiliency has expanded significantly in recent years. From the failures of the banking crisis to the strains of the COVID-19 pandemic and accompanying economic slowdown a little over a decade later, banks have dealt with major challenges to both financial and operational resiliency.

The CrowdStrike outage represented a different type of disruption, and one that may be less amenable to the solutions that have ensured bank resiliency in the past (i.e., leadership, talent, and technology). Given many of the common complaints when technology disappoints, it’s worth wondering if we should look at ourselves, not just our institutions, for greater “resiliency.”

To this end, compare the CrowdStrike outage to the AT&T breach this spring. Unlike with CrowdStrike, AT&T reported that “AT&T data-specific fields were contained in a data set released on the dark web.” The breach did not allegedly have “a material impact on AT&T operations.” But it did represent the kind of security challenge that cybersecurity companies are built to prevent, and that banks and financial services companies need to be prepared for. When I read “released on the dark web,” I thought of Finovate Best of Show winner SpyCloud, the Austin, Texas-based cybersecurity company that specializes in retrieving stolen credentials from the dark web.

And it appears as if more and more banks and financial institutions are getting the message. In the past few years, companies like Corsound AI (FinovateEurope 2024 Best of Show winner) to 1Kosmos (FinovateSpring 2023 Best of Show winner) have stood out among fellow fintechs for their innovations in everything from deepfake detection to passwordless authentication. As FinovateFall 2024 draws near, it will be interesting to see what innovations the current crop of cybersecurity specialists bring to the current challenges faced by banks and financial services companies alike.

For more insights on the CrowdStrike outage and its potential implications for financial services, check out 4 Implications of CrowdStrike’s Faulty Software Update by Finovate Senior Research Analyst Julie Muhn.


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Stripe Acquires Lemon Squeezy for Undisclosed Amount

Stripe Acquires Lemon Squeezy for Undisclosed Amount
  • Stripe is acquiring merchant of record service company Lemon Squeezy.
  • Financial terms of the deal were undisclosed.
  • Lemon Squeezy will help Stripe add merchant of record capabilities, which will help it differentiate itself and may help attract a more global client base.

Financial infrastructure company Stripe is adding to its expertise this week with the acquisition of merchant of record (MoR) service company Lemon Squeezy. Terms of the deal were not disclosed.

Lemon Squeezy was founded in 2020 to help companies selling digital products globally with its subscription billing plans, payments tools, online storefront builder, checkout overlays, and more. The fintech, which has been processing payments on Stripe since it was founded, serves as an MoR. This means that it takes on responsibilities pertaining to processing cross-border customer transactions. MoR responsibilities can include payment processing, risk management, legal and financial responsibility, tax compliance, customer service and support, and fraud prevention.

Today’s buy marks Stripe’s 16th acquisition since it was founded in 2010. Stripe’s payment products serve companies of varying sizes in a range of industries. The San Francisco-based company’s offerings include online and in-person payment acceptance tools, embedded payments tools such as virtual card issuance, and revenue and finance automation tools such as billing, invoicing, and tax automation.

“It’s no secret that we (like many) have always admired Stripe,” said Lemon Squeezy CEO and Co-founder JR Farr. “When we began discussions about a potential acquisition, it was immediately apparent that our values and mission were perfectly aligned. Lemon Squeezy and Stripe share a deep love for our customers and a commitment to making selling effortless. Now imagine combining everything you love about Lemon Squeezy and Stripe — we believe it’s a match made in heaven.”

Looking ahead, Lemon Squeezy will continue to serve its customer base with its existing MoR services. The only difference is that, going forward, it will do so having the backing of Stripe.

For Stripe, adding MoR services will help it provide a more comprehensive suite of financial solutions. This may attract businesses looking for an all-in-one platform to handle not just payment processing, but also compliance, tax, and customer support. The addition may also help Stripe differentiate it in the crowded market of payment processors, including Square, Adyen, and PayPal. That’s because the MoR capabilities will help businesses seeking global expansion overcome regulatory and tax hurdles by managing complexities including local tax collection and remittance, currency conversion, and regulatory compliance.


Photo by Gustavo Fring