Check-Scanning ATMs to Receive 15 Minutes of Fame

Bofa_atmWondering what to call your remote deposit-capture service? Just wait a few months and Bank of America will solve that problem for you. The bank, and its $175 million advertising budget (see NetBanker May 17), is on the verge of making check-scanning ATMs a household name.

According to last week's Wall Street Journal (May 8), "The Envelope-Free ATM," BofA will use television to trumpet the new feature as it rolls out 1700 next-generation ATMs by the end of the year. Bank of America has an ATM base of 15,000.

As you recall, the last time BofA used its advertising budget to push a new high-tech feature, free bill pay, in 2002, it set off a chain reaction that has resulted in bill payment being free at most U.S. financial institutions.

We expect the BofA advertising to be the beginning of mass adoption of check scanning at ATMs, self-service teller-assisted stations in branches, and for business customers, in-home/office devices.

Analysis
Today there are only about 4000 check-scanning ATMs in the United States compared to 396,000 conventional machines, so it will be years before there is a critical mass of the new machines. TowerGroup predicts that 25% of the 200,000 bank-owned machines will feature check imaging in 2010 (see chart below).

Atm_chart_2

Financial institutions of all sizes should accelerate their plans to harness the technology. As the branch network is downsized, this is one of the ways the impact on consumers will be minimized. The extra $10,000 to $15,000 per ATM expense is relatively insignificant considering the labor savings from the device. TowerGroup estimates a 75% decrease in processing costs to just $0.40 per item compared to $1.70 for checks deposited with a teller or by means of an envelope dropped into an ATM. That means the breakeven is often less than 10,000 deposited items per machine, assuming the bank is able to reduce back-office or branch labor. This does not include the expected lower fraud costs.

However, this particular technology is more about customer satisfaction than cost reductions. Customers will love this system once they understand it. Not only is there instant feedback with an image of the deposited items, users also get the peace of mind of being able to access the image through their online bank system. Yet, another way that online banking adds value to the relationship.

JB

Phishers Use Craigslist to Stay Ahead of the Curve

Criminal minds are usually the most fertile. Just how fertile was displayed last week, when a phisher actually advertised for victims on Craigslist, the popular classified ads web site.

The ad, posted at 7:00 AM on April 26, asked Bank of America customers to send the poster their account and telephone numbers, in return for which he or she promised to deposit $1,000 per day into their accounts. The victims were supposed to take 15 percent for themselves, and immediately forward the balance to another Bank of America account. The poster couldn’t do it him/herself, they said, because they were currently in New Zealand.

We stumbled across the ad at 9:00 AM and immediately forwarded it to Craigslist, which removed it within an hour. We also informed Bank of America, which later said it was aware of the scam. Bank of America’s response led to the obvious inference that the scamster had been active earlier, since the ad had been posted on Craigslist for only two hours, but it—and Craigslist—declined to explain the apparent discrepancy in the time line.

The Federal Bureau of Investigation, which likewise declined to respond specifically to the event, said the ad was a new version of the old “freight forwarder” con game, in which the victim is asked to receive payments and forward them and then, after a few successful transactions, is asked to cash a check for more than the usual amount, and refund the balance. If they’re successful, the crook predictably vanishes. The scam also has much in common with the—by now—hoary Nigerian scam, in which someone posing as a Nigerian lawyer or government official emails the mark for help smuggling enormous amounts of money out of that country.

The scam breaks new ground, says Avivah Litan, vice president and research director at Gartner Inc. “I’ve never heard of this—it’s very clever social engineering,” she says. “I doubt that BofA knew about it—they just want to seem like they’re on top of things.”

At a minimum, the scam should get a prize for sheer brass, not to mention minimum effort. Typically, a phishing scam involves a skillfully crafted and apparently genuine email from a bank or popular e-commerce site, and an equally well-designed, fake website in which the unwary enter their account information. In this case, the scamster just posted an ad, hoping to snag one or two victims before the ad was spotted and taken down.

In this case, whether the perpetrator succeeded is unknown, but the Craigslist ad is very similar to similar scams commonly found on job want-ad sites like Monster.com. “The jobs boards are filled with these things, and the FBI is constantly having to trace them back to the sender, but this is the first report I’ve heard about a Craigslist ad,” says Peter Cassidy, secretary general of the Anti-Phishing Working Group.

Cassidy says this is a new wrinkle in the game. “It’s phishing, but not the usual retail phishing, where they’re looking for your banking credentials—it’s definitely a new hybrid,” he says.

And, he adds, he’s unsurprised. “People are putting up things like deceptive software that infect your computer and call it freeware or games. Why should we be surprised that people are putting up deceptive ads in order to phish people?”

For the record, we post the ad below, complete with misspellings.

Reply to: job-154729485@craigslist.org
Date: 2006-04-26, 7:09AM EDT
We´re an e-gold exchanging team. I own a website, and I`m looking for Bank of America customers, as i'm an account holder as well, I´m able to transfer UPFRONT to your account, daily amounts of $1000. All you have to do is withdraw and send to one of our exchangers. Remember that you get to keep 15% for yourself.If you are wondering why I can´t do it myself, it is simply due to my current unavailability; I`m in New Zealand visiting with relatives, and that´s why I´ll need your assistance.

As I am going to send upfront, I´ll need some things, such as:

– You must own this account for at least 3 months (I call to verify)
– You must suply a land line phone #
– You must be from USA and you´re not allowed to use a third party.
– The amounts should be sent within 24 hours, delays will not be tolerated.

You may also be wondering:

– What information do you need to transfer the amount into my account!?

I´ll need only the following information: Account holder #, last name and zip code, ONLY

– Is there any possibility of having my account hijacked with performing such activity!?
Absolutely not, it´s a typical transaction between bank of america accounts, and you can make sure about that calling up bank of america customer service with these questions, or simply using your bank online referring to transfer and if you notice, they will require the information I previously requested to.

a.. Compensation: You´ll receive 15% from all amounts. Up to 65k annually, your weekly share will be $1800.
54729485
——————————————————————————
(Contact: Craigslist, 415-566-6394; Bank of America, 415-622-6367; Federal Bureau of investigation, 202-324-3000;Gartner Inc., Avivah Litan, 301-610-7482; Anti-Phishing Working Group, Peter Cassidy, 617-491-2952)

Notes from BAI’s SmartTactics Conference

Bai_smarttactics_logo_1Several interesting tidbits surfaced from today's presentations at BAI's SmartTactics conference in Las Vegas:

Citibank online account acquisition
In 2002, 6% of Citibank's new checking accounts were generated online; in 2005, the number was 20%.

Our comments: Keep in mind that Citi's experience is unique. It has a huge brand and relatively small branch network, so many of its new accounts have no choice but to open online, or over the phone. And part of the growth can be attributed to non-checking products, such as its high-yield savings, that REQUIRE a companion checking account.

Bank of America's SiteKey rollout
The rollout of mandatory two-factor authentication is complete, except in Oregon and Washington where it is expected to go live in June. Prior to becoming mandatory, users had a period of time where it was an optional feature; however, only 8% opted in during this phase. When the PassMark-powered system became mandatory, users were served notice during their first two logins that they needed to sign up before it became required on the third login. Only 4% signed up during the first two warnings, and 96% put it off until the third try.

Note: PassMark was acquired by RSA Security today.

Our comments: Taken together, only 12% of users opted for stronger security before it was required, far below the 60% or so that say they want more security in consumer-research studies.

Zions remote deposit-capture results
Zions Bank has grown its remote-deposit client base from 364 in January 2005 to 3,697 in January 2006, and they are adding nearly 100 clients per week. The bank has bagged more than $200 million in incremental deposits and has increased loans and fee income. The Utah bank is now looking for new business worldwide with clients in 49 states and five countries outside the United States. It has clients of all sizes, from the Fortune 500 to small businesses that use it for just one check per month.

Our comments: If you needed ammunition to move this up the priority list, keep your eye on Zions: It said that its main problem now is just keeping up with the all the requests.

Research results from Yahoo Search Marketing
A Forrester study of all U.S. banking customers (not just online bankers), commissioned by Yahoo and OgilvyOne Worldwide, found that 61% of all banking-product research is being done online vs. 5% via phone and 30% in branch. Similarly, 64% of account monitoring is now down online vs. 16% via phone and 13% in-branch. But account opening at branches still dominates at 84% of new account openings, compared to 14% online and 2% via phone. 

Yahoo also said they expect 50 million online credit card applications in the United States this year.

Our comments: Wow, time to pull out all the stops in your online account-opening initiatives.

Bank of America’s SiteKey a Model for Successful Authentication Systems

Most banks around the country are busily complying with the Federal Financial Institution Examination Council’s (FFIEC) mandate that they switch their online banking sites to two-factor authentication this year. Playing out against the past year’s flood of identity thefts and data breaches, it’s a necessary and welcome step that will help banks recapture customer trust in the online channel.

Rolling out a new feature is typically as important as choosing one, though, since a clumsy, error-rich rollout can be about the worst marketing tool going. What to do? Take a page from Bank of America’s rollout of its SiteKey authentication system, says TowerGroup senior analyst George Tubin.

“The industry should look to this rollout as a model for implementing consumer-facing technologies,” says Tubin. ”BofA, being who they are, is very adept at implementing them, and they parlayed that into this rollout.”

The key to BofA’s success with SiteKey—launched in collaboration with PassMark Security Inc.(acquired this week by RSA Security Inc.)—was flexibility, says Tubin.  “Whenever you implement anything for consumers, you have to focus on the lowest common denominator,” he says. “Some consumers are very adept at picking things up quickly, but there’s always going to be a segment that doesn’t get it, and when you design these things, you really have to focus on that bottom ten percent of your customer base. The main thing is to recognize that not every idea is easy to understand.”

The bank had already quantified how much they had to lose by doing nothing, and decided to act before security concerns caused attrition, or an actual exodus, among its 15 million online customers. But instead of deciding what was best for their customers and acting by fiat, BofA began conducting focus groups in 2004, focusing on finding an approach that worked, but that was easy for customers to use.  It was conducted like a sort of police lineup, with focus group members given various authentication systems to try, but little bank input.

This gave the bank a good handle on what made a system that would be easy to use and well received. One of the results of this exercise: The bank-designed “watermark” that shows up on user’s screens when they log on to the bank’s website. The watermark got high marks for, among other things, letting customers know the bank cared about security without asking too much of them.

The bank realized that a good authentication system needed to be as invisible as possible, a perception that led them to use risk-based authentication. Risk-based authentication combines identifiers like ISP, computer type and operating system with the customer’s PIN number and other identifiers and thereby quantifies the probability that the customer is who they say they are. The registration and subsequent log-on process create a hedgerow of challenge questions, secure cookies, and other security factors, chosen in collaboration with the customer, that reinforce both the real—and apparent—site and customer security.

The bank was willing to build its own risk-based system—in late 2004 there were only a handful of companies that could deliver a practical system—but chose PassMark after the RFP process. PassMark had already installed a system with the Stanford Credit Union, and that gave it more experience than its competitors.

Then came the December, 2004 rollout, which was incremental, highly publicized, and built for speed. Sanjay Gupta, BofA’s e-commerce executive, wanted the rollout to be finished in half the time such massive projects usually take. The bank got there by taking a “test and learn” approach, initially using bank employees for a voluntary test drive in April 2005.

The data from that test drive was followed by a series of mini-rollouts around the country. This gave the bank time to discover and correct problems when they were still small, avoiding the possibility that unnoticed glitches could become big headaches in a mass rollout. The idea worked: BofA now runs three SiteKey sectors—for California, the Northwest, and the rest of the country.

The bank’s success probably helped the FFIEC bite the bullet on mandating two-factor authentication for all banks, thinks Tubin, who cautions newcomers to be prepared for spikes in call center activity related to implementation when rolling out a two-factor authentication system. He recommends banks take advantage of that phenomenon to harvest feedback from users, allowing the bank to adjust their rollout accordingly. That might mean some training for call center personnel, but the training bill is likely to be significantly cheaper than correcting mistakes before they get big.

BofA also discovered that some customers just don’t take the registration process seriously—leading to forgotten challenge questions, for instance—and that they benefited from employing some fuzzy logic in accepting the answers, since customers don’t always remember the exact form of a challenge answer.

As a result of their experience, says Tubin, BofA incorporated two new security features in 2006: A BofA-licensed version of Earthlink’s ScamBlocker on their toolbar, which alerts users when they’re accessing dangerous or fraudulent sites; and a program of fraud alerts that allow customers to be proactive in protecting themselves and their accounts. Aside from allowing customers to do this without logging on to the BofA site, there’s obvious marketing value to letting a customer know the bank is watching their back. The bank also monitors potential fraud across all delivery channels.

Taken together, BofA obviously didn’t wait to be told what to do, and reaped the benefits, just like it reaped the benefit of offering its customers free online bill payment. At the time the bank did that, giving a billable service away was considered a bit odd, at a minimum; now, it’s considered the gold standard of customer retention. It was somewhat a matter of protecting BofA’s flanks, of course—think what it would have cost if its 27 million customers began flocking to branches for ordinary transactions—but it lit a candle in the darkness.

Why haven’t more banks come as far as BofA? “It’s a hard decision for most banks, because they have a lot of options, and they have to think about which solution is appropriate for them,” says Tubin. Luckily, most third-party providers have made it easy for them, by cutting deals with companies like PassMark; but there’s a lot of work to be done. Lucky, these systems are cheap: Between $0.15 and a dollar per user. (Contact: TowerGroup, George Tubin, 781-292-5213)

PassMark Security Passes 20 Million Mark

Passmark_ad_americanbankerAs we predicted almost a year ago (OBR 119), PassMark Security's two-factor authentication system is proving popular. We've heard the usability arguments, we've read the security blogs pointing out the weaknesses, and we even had doubts ourselves after using the system on our Bank of America account.

But the overriding fact of the matter is, if it's good enough for Bank of America and its 15 million users, it's good enough for anyone. While no other major U.S. bank has signed on, the announcement today that Fiserv would make the system available to its 5,000 clients, coming on the heels of the Feb. 28 endorsement from S1 Corporation with 1,000 clients, means the system may win the small and midsize markets.

As further evidence, the company recently announced several new clients including North Island Credit Union <myisland.com> (125,000 members) and Schools Financial Credit Union <schools.org> (100,000 members), who touted their pioneer status with this PR-quote-of-the-year candidate:

"…Schools Financial Credit Union will be one of the first financial institutions in the country to act on Federal Financial Institutions Examination Council guidance that strongly recommends banks and credit unions implement multi-factor authentication by the end of 2006."

Alliance_passmarkFinally, the company made a splash on the other side of the Atlantic by aligning with Alliance & Leicester <alliance-leicester.co.uk>, a major financial institution in the United Kingdom with five million customers. It's a company we've previously singled out for its flashy website and marketing prowess (NetBanker Feb. 23, 2005).

With the launch of the Alliance program last month (see screenshot right), Passmark is now in front of 20 million users worldwide, demonstrating a spectacular first year for the Silicon Valley startup.

JB

Previous articles:
Online Banking Report: June 30, 2005, Marketing Security
NetBanker Oct. 12, 2005: Scottrade to use Passmark
NetBanker May 26, 2005: Bank of America unveils multi-factor security for consumer accounts

Reinforcing Online Banking with Your Own Customers

If you've been in the business as long as I have, you sometimes forget that not everyone is banking online. Even among online users, the penetration has only recently reached the 50% mark (U.S. totals, see OBR 125).

Evidently, banking website strategists also lose sight of this fact. Because banking sites too often seem to ASSUME consumers are willing to transact online. Yet, most consumers, even those registered for online banking, need reinforcement and encouragement to be assured that online banking is a safe and sound practice.

Bofa_homepage_olbWe've reviewed the all-important security messages in great detail (see previous NetBanker articles). But you should periodically run promotions and messaging highlighting the advantages of banking online.

While we love a good sweepstakes that encourages online transactions such as bill payment, good old-fashioned testimonials are also a great tool to encourage usage. Bank of America demonstrates how it's done with a large homepage graphic touting its 15 million users, the largest online banking base in the world (click on inset for a closeup).

Bofa_homepage_olb_landingClicking on the graphic leads to a simple landing page (click on screenshot right) that includes:

· three testimonials running across the top

· security reassurances in the box on the right

· a prominent "enroll now" button on the right

· several benefit statements in the copy

· link to the log-in page for already enrolled customers

JB

New Banking Customer Acquisition

UhaulOne key dynamic of the banking market is the "stickiness" of customers. You have to really mess up to motivate a customer to go through the hassle of unwinding their checking accounts and automated transfers, and setting everything up at a new financial institution. This customer "loyalty" is behind many pricing decisions, from interest rates offered on savings accounts to NSF/OD fees.

However, there is one time when customers literally beat a path to your door, looking to open multiple accounts. That's when they move away from the geographic footprint of their existing financial institution.

Google_movingtophoenix_1So, it's long been the holy grail of banking to find a way of identifying these movers and get them signed up before they go bank shopping in their new place of residence. Over the years, banks have worked with moving companies, large employers, and other sources of data on incoming residents. Millions of expensive, direct-mail packages have been dropped, but the returns are often marginal at best. The problem: households on the move don't read their junk mail, if they even receive it.

Enter the Internet age. What do most households do now once they know they are moving to a new city? They Google it.

Action Items
So, if you know potential customers are Googling your city, you better put your name into areas they are visiting, such as rental listings, real estate listings, school info, and so on. And once you get their interest, your website better speak directly to their situation, because, in the midst of a major move, they don't have a whole lot of time to think about checking accounts.

Bofa_movingcenterYou should have a place on your website devoted to new residents. It doesn't have to be as sophisticated as Bank of America's (click on inset for closeup), but it should tell potential customers:

  1. What a great presence you have in the community
  2. How your prices are competitive
  3. How convenient it is to move accounts to your bank
  4. How easy it is to get ahold of someone who cares (e.g., "chat now with our moving specialist")

We'll cover this subject, including a detailed look at online efforts to attract movers, in the next issue of Online Banking Report (to be published in late-April). 

JB

Paper Checks Remain “Business as Usual”

BizchecksWhen the last paper check is dropped in the mail, it will be a business check. All signs point to that day being over the horizon.

Not that no efforts are afoot to squeeze business checks out of the payments system. At least a dozen companies around the world are trying to automate business payments with so-called order-to-pay software systems, including, in the U.S., Bottomline Technologies, Harbor Payments, and Xign Corp.. Various business payment card systems continue to emanate from the nation’s banks. And advocates of routing business payments through the automated clearinghouse have been working diligently at the task for years.

But checks remain stubbornly alive: According to the Federal Reserve's landmark 2004 Payments Study, total check volumes between 2000 and 2003 only declined from 41.9 billion items to 36.7 billion items. And according to the US Census Bureau's 2005 Statistical Abstract of the United States, consumer payments made by check between 2000 and 2003 only declined from 28.8 billion items to 26.8 items. The 10 billion item difference, says a Fed spokesman, can be considered business checks. This suggests some little progress in squeezing paper out of the system, but no reason to write checks’ obituary.

The most progress in eliminating paper checks is seemingly being made in online bill payment. According to the American Banker’s Association, less than half of all consumer bills—49 percent—were paid by check in 2005, compared with 72 percent in 2001. Since bills represent a large fraction of consumer checks written, this suggests an accellerating trend away from consumer checks,.

But if civilians seem to be edging away from checks, business is apparently sticking to the tried-and-true. This is actually counterintuitive, since businesses would seem to have a lot to gain by giving up paper checks, if only for efficiency’s sake, while civilians, who get free checking, have no such incentives.

As usual, things look different once you’re in the weeds. In this case, a superficial analysis ignores simple balance-of-power and treasury-management issues, not to mention the tyranny of sheer habit.

Aside from sheer convenience, consumers have little to gain from paying their bills online, but as indicated by the numbers, that matter alone–combined with minor carrots and sticks from billers and banks–seems to have turned the tide.

Businesses, on the other hand, not only have a lot more power in their financial relationships than a typical consumer, but also are loath, to say the least, to abandon a treasury-management game that businesses have been playing since prehistory: demand immediate payments (even prepayment), but don’t pay yourself until the sheriff is coming up the driveway; meanwhile, use the float for a hundred purposes.

The irony is that the vendors of order-to-pay software systems can make a very good argument that discarding those old-fashioned treasury-management techniques is good business. Companies using order-to-pay systems, they say, free up working capital from their balance sheets, and that what they lose in float, they more than gain from being able to pinpoint exactly how much money they have on hand.

Tom Glassanos, for instance, president and chief executive of Xign Corp., points out that 19 Fortune 500 companies use his firm’s order-to-pay products, including Charles Schwab & Co., MetLife, Pacific Gas & Electric, and The Williams Companies.

But even he will concede that not every company thinks order-to-pay is a good thing. "There are good reasons why this hasn’t happened yet and continues to go slow,” he says. “There’s a certain (business) population that would like to get on board, but can’t get remittances across. And there’s a lot of work involved in telling your suppliers that you’re going to pay them via ACH instead of by check.”

The result, says Glassanos, is that “Just to get it to work, they find out, seems to them to be a lot more work than the value they get back, and they also have to deal with losing some float. So when they add the plus and negative columns, it doesn’t come out to be all that different, and they decide to go with what they’ve been doing.”

Banks are likewise not overly enthusiastic about the order-to-pay idea, except for US Bank, which has a patented order-to-pay product it calls PowerTrack. Even Glassanos concedes that only one bank uses his stuff, JP Morgan Chase & Co., which uses Xign in conjunction with Vastera, the trade receivables system which it bought early last year. Glassanos says two other big banks have recently signed on, but that he couldn’t disclose their names at NB’s press time.

Why the slow uptake at banks? The reasons are pretty simple. Banks make too much money from the various fees attached to business checking to embrace order-to-pay; for one thing, when you can charge your customer for removing every paper clip in a pile of checks, it’s a hard business to give up. For another, there’s no reason to expect checks to be disappearing anytime soon, so there’s little reason to close a profitable department, especially when most banks’ revenues are under pressure in the first place. And, banks tend to view change as something that has to be adapted to the bank’s interests, leading banks to come up with ideas that make sense for the bank, and not necessarily for the customer.

Card-based corporate payments systems, like Bank of America’s new ePayables product, are a good example. Cards would seem to answer a lot of problems for corporations, including digital data streams, easy tracking, and a means to mimic traditional pay-at-the-last-minute treasury-management games.

There’s only one fly in this particular ointment: The payee has to pay to get their money, in the form of interchange. The alternative would be to accept a discounted invoice in order to get paid early. “If you’ve been paying cash or check or anything for a transaction, the payor has been footing the bill, but here the recipient is paying for the transaction,” an unappealing prospect at best, says Penny Gillespie, president of Gillespie International, and one that payees can easily block.

Looked at this way, it’s not surprising that checks will likely linger—some would say malinger—for many more years. But there’s another reason, one that many overlook: Most businesses aren’t the Williams Companies or Pacific Power & Lights of the world. According to the U.S. Census Bureau’s 2001 Statistics of U.S. Business, only 26,000 companies had sales over $50 million, out of a total of 5.5 million; and only 103,000 of America’s 4.9 million firms that have any employees at all had more than 100 employees, although those larger companies employed 74 million of the nation’s 115 million workers.

That’s the real rub. There are some 5 million companies in the U.S. that have little time to  automate their accounts payable and receivables departments, which means that trying to sell them an order-to-pay system is a waste of time. At a minimum, the annual return on such a system is not enough to make a compelling case for expensive, complicated software. And payment cards likewise have little application, since smaller companies tend to pay higher discount rates.

This being the case, banks aren’t foolish to hold on to their business checking departments. And your local Postman probably isn’t headed for the unemployment line. (Contact: Xign Corp., 925-469-9446; Gillespie International Inc., Penny Gillespie, 703-815-0706)

 

Bank of America’s Preapproved Card Offer at Logoff

Bofa_instantcredit_atolblogoutBank of America is making it super easy for online banking customers to accept a new business platinum credit card. The preapproved offer is displayed after logging out from an online banking session. In this example, we had just finished paying our Bank of America credit card bill and were greeted with well-crafted page shown here (click on inset left for a closer view).

Analysis
Using the log-off screen is a great way to get your preapproved offers in front of users at just the time they are thinking about their finances. We also recommend offering a link to the offer within the online banking area. That way, if a user is running a bit low on cash, for example, while paying bills, he or she could click on the offer to obtain additional cash.

JB

Manhattan District Attorney and Money Laundering Regulations

Manhattan District Attorney Robert Morgenthau, together with federal and New York state banking officials, is on the verge of settling serious money laundering charges against the Bank of America Corp. with a reported $25 million fine, making this the second largest money laundering case the long-time DA has settled in three months. In December, the Manhattan DA, the New York State Banking Department, and the Federal Deposit Insurance Corp. settled a similar case with Israel Discount Bank of New York, also for a fine totaling $25 million, including the costs of the investigation.

Continue reading “Manhattan District Attorney and Money Laundering Regulations”

Len Heckwolf Moves from Morgan/Chase to Bank of America

Veteran payments executive Len Heckworth is leaving JP Morgan Chase & Co. to head Bank of America’s new payments and receipts product management group, part of BofA’s global treasury services unit. He’s responsible for all U.S. payments and receipts product management and development, and reports to Skip Heaps, global product management executive for global treasury services.

Continue reading “Len Heckwolf Moves from Morgan/Chase to Bank of America”