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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
It seems like only yesterday when Finovate VP and host of the Finovate Podcast Greg Palmer was introducing his first guest (Jim Bruene, founder of Finovate, by the way). Nearly two years later, having sat down with fintech innovators and influencers from Jim Marous and Louise Beaumont to Brett King and Tosin Agbabiaka – Palmer is celebrating the 100th episode of the Finovate Podcast.
In this centennial edition, Palmer discusses the Three Gold Rules of Fintech that he has learned from his years in the industry and the conversations he’s had – both on-air and at our Finovate conferences – with professionals from every corner of the fintech and financial services ecosystem.
Launched in 2019, the Finovate Podcast began as a way to continue and extend the conversation beyond the live demoes and insightful observations of our fintech conferences. In the months and years since, the program has grown into one of the key forums for fintech’s most visionary entrepreneurs and thought leaders to discuss the most important trends in our industry – from the rise of challengers and neobanks to the growing emphasis on financial inclusion and bringing banking to underserved communities around the world.
Check out the 100th episode of the Finovate Podcast featuring the Three Golden Rules of Fintech – and then visit the Podcast archives for hours of great conversation and valuable insights into trends driving one of the fastest growing fields in technology today.
We spoke with Pauline to discuss the importance of DEI in current fintech trends, the benefits of finding one’s community, and her journey to founding Pasito, the fintech that delivers financial wellness through inclusive employee benefits.
Pauline will be joining our Women In Fintech Power Panel: Paving The Way For The Next Generation Of Female Founders & Executives – How Can We Reach A Gender-Neutral Future In Financial Services? at FinovateFall next month.
Tell us about yourself.
Pauline Roteta: I went to college to be a Civil Engineer. Growing up in a small town in Argentina, I was awestruck by the sheer size of development in New York and wanted to be part of that continuous cycle of growth. While I cherish the process thinking engineering gave me, after a couple of civil and construction internships, I was hired by Goldman Sachs for the summer and have never looked back.
In finance, I found a community of the sharpest minds tackling global challenges and saw the opportunity to effect impact at scale.
Now a decade later, I can safely say that finance has given me the development and growth I was after. I’ve been part of teams that grew multi-billion dollar businesses from scratch, led acquisitions, raised private equity funds, and I have been the most senior female investor of a private markets investment fund. In 2021, with this experience under my belt, I co-founded Pasito, a female-led fintech delivering inclusive benefits for working parents. As a founder and business leader, I am now even more excited than at the start of my career for the tremendous growth opportunity ahead for fintech companies like Pasito.
How have you seen the industry change across your career?
Roteta: So much has changed in 10 years. When I first joined BlackRock, we were focused on the European Debt Crisis and unraveling legacy portfolios from the 2008 Financial Crisis. While technology was important to the business model, most of our analysis and delivery was in person. The active-passive debate was just starting. Fintech wasn’t mainstream and wasn’t seen as a threat by incumbents.
Fast-forward to today: we’ve seen a proliferation of fintech companies that are effectively competing with long-time incumbents in wealth, banking, and payments. In the space where we are building, there has been less disruption. Plan administrators continue their manual processes. Technology looks like it’s from the first days of the internet. Customers haven’t yet been delighted. Pasito is working on changing that.
Where do you see fintech heading in the next 12 months?
Roteta: After the events of 2020, financial health and diversity, equity, and inclusion will remain top of mind for businesses and the government. We’re seeing employers treat financial and mental wellness with the same care that they treat physical health. That’s a huge win for the retail consumer and creates an opening for new business models in fintech to fill in the gap left behind by wealth management.
When it comes to DEI, we see fintech pushing the boundaries of financial product and service personalization.
While we’ve seen an explosion in fintech, it’s important to remember most of the big problems remain without a solution. The U.S. has never been more unequal. The wealthiest families, who are primarily white, own most of the stock market. Black and Latinx families have limited access to financial advice, and their assets amount to a fraction of the average American household wealth. At Pasito, we are working on closing this gap, one product at a time. Our hope is that more fintechs will build with this mission in mind, rather than continuing to develop products that solidify the status quo.
What more do you think can be done to support women in fintech?
Roteta: We have a long way to go in fintech to reap the benefits of a diverse workforce. The easiest way to begin this work is for leaders in the space – both men and women – to first look inward and ask:
What am I doing to actively advance women in fintech?
How am I contributing to female-founded and women-led companies and initiatives?
How many women are working for my company? (if the answer is not many, then ask WHY?)
How is my culture inclusive and inviting to women?
The second easiest way to support women in fintech is to simply listen. What do women need to join the industry? If you ask, they will tell you. (Hint: it usually boils down to equal pay, family-friendly benefits, and flexibility.)
Lastly, invest social and financial capital in women. Women with powerful ideas will not only increase the return on your investment, but also the overall positive impact you can have on the world.
Where did you find support in the fintech world?
Roteta: We’ve seen tremendous support from Startup Boston, Parenthood Ventures, The Capital Network, other fintech founders, and personal mentors. The insight and community from these networks have been invaluable for Pasito’s early growth stage. Our leadership team is now paying it forward to other founders, so we can collectively level the playing field in hiring, building, and fundraising.
What advice would you give to women starting their careers in the industry now?
Roteta: Be confident. Find your community. Listen to founders who have been there before. Conduct market validation before spending your money. Be selective of your investors. Above all else, stay true to your mission and values.
After a year of hosting our fintech conferences in an all-digital format, FinovateFall 2021 marks our return to in-person events. We’ll be back at the Marriott Marquis Times Square in the heart of New York, from September 13 through 15, 2021. Make sure you check out the agenda and book your ticket!
FinovateFall is your chance reconnect face-to-face with the fintech community and plot your course for the future. With live demos of innovative fintech solutions, expert advice from key influencers, and unparalleled networking opportunities, there’s no better place to find your path forward. It’s up to all of us to define what “normal” is going to look like in the future, so join us next month at FinovateFall and make sure you’re a part of the discussion!
A look at the companies demoing at FinovateFall on September 13-15, 2021. Register today and save your spot.
Infocorp has created a user-centric, mobile native banking app. It’s a personalized experience for every user.
Features
Delivers a hyper-personalized experience for each user
Shows relevant content and gives proactive advice
Integrates with other services to increase app usage
Why it’s great We are disrupting the whole bank app traditional concept.
Presenters
Ana Inés Echavarren, CEO Echavarren is a Systems Engineer and MBA, with a solid track record in the financial software market. She helped make the company a benchmark in digital channels for banking in Latin America and the Caribbean. LinkedIn
Gonzalo Laguna, Product Manager Laguna is the Product Manager at Infocorp and Professor of Software Architecture & Design on the Engineering faculty at ORT University, Uruguay. He is the former member of the Microsoft Regional Director program. LinkedIn
A look at the companies demoing at FinovateFall on September 13-15, 2021. Register today and save your spot.
Long Game‘s gamified finance app helps banks acquire new customers and increases engagement with their current customers in the Millennial and Gen Z demographics.
Features
Engagement with bank products
Acquisition of new accounts
Promotion of financial literacy
Why it’s great Long Game is a turn-key, bank-branded mobile game that drives new account sign-ups, savings, financial literacy, and brand affinity with Millennial and Gen-Z customers.
Presenter
Lindsay Holden, CEO & Co-Founder Holden is Co-Founder and CEO of Long Game, a mobile app that uses gamification and behavioral finance to make finance fun. LinkedIn
A look at the companies demoing at FinovateFall on September 13-15, 2021. Register today and save your spot.
FintechOS gives banks, insurers, and financial institutions a low-code platform to build customer-centric personalized experiences and journeys in weeks, not months.
Features
End-to-end solution bundling loans and vacation booking
Data-driven personalized journey
New customer referral
Why it’s great FintechOS clients can build apps and experiences like Sunglow today, using low code technology to make development fast, easy, and cost-effective.
Presenters
Sergiu Negut, Chief Strategy Officer & Co-Founder Negut was the first investor in FintechOS and coordinates finance, marketing, and strategy. He is a leader and entrepreneur with extensive business development experience. LinkedIn
Steve Rooney, SVP North American Sales Rooney is a global sales leader with over 25 years of experience propelling growth at various stages of the company trajectory. LinkedIn
Paula Costea, VP Product Management, Solutions Costea helps banks, insurers, and financial services institutions develop innovative digital-first customer-centric solutions that boost revenue, add valuem and win new customers. LinkedIn
A look at the companies demoing at FinovateFall on September 13-15, 2021. Register today and save your spot.
IllumaShield provides passive voice authentication for call centers. It elevates the user experience, enhances security against fraudsters, and improves operational efficiency.
Features
Elevate user experience with frictionless authentication
Reduce average handle time, hold times, and abandon rates
Enhance security against fraudsters
Why it’s great Passive voice authentication is finally within reach for mid-size FI contact centers. It’s cost effective, easy to deploy, and simple to use.
Presenters
Milind Borkar, CEO & Founder Borkar has over a decade experience spanning R&D and marketing and leads the IP and business development activities for the company. LinkedIn
Ryan Harmon, Software Developer Harmon is a software developer at Illuma Labs and has a Masters in Computer Science from the University of Texas at Dallas. LinkedIn
A look at the companies demoing at FinovateFall on September 13-15, 2021. Register today and save your spot.
SpecTrust delivers a no-code risk orchestration, assessment, and mitigation platform, empowering businesses to respond to fraud and identity abuse attacks in minutes instead of months.
Features
Saves millions in fraud losses and technical costs while driving new revenue growth
Deploys defense strategies in minutes, not months
Unifies people, data, and tools
Why it’s great SpecTrust unifies the people, data, and tools that fight fraud and abuse in a single no-code platform, saving millions while instantly unlocking powerful customer experiences.
Presenters
Nate Kharrl, CEO & Co-Founder Kharrl spent the last decade fighting fraudsters, scammers, identity thieves, and hackers for eBay, ThreatMetrix, and Akamai before co-founding SpecTrust. LinkedIn
Patrick Chen, COO & Co-Founder Chen has helped build and deploy risk solutions throughout his career in payments and risk with companies such as CashEdge, ThreatMetrix, eBay, and Payrix. LinkedIn
A look at the companies demoing at FinovateFall on September 13-15, 2021. Register today and save your spot.
Instnt is a fully managed customer onboarding solution for with up to $100 million in fraud loss insurance. It helps businesses sign-up and onboard twice as many good customers without the fraud losses.
Features
AI-powered managed service that replaces vendor integration and human orchestrated waterfalls
No Code/Low code integration without giving up ownership of user journey
Fraud loss insured up to $100 million
Why it’s great Instnt is the first AI-powered managed onboarding service that replaces human-driven vendor integration and orchestration and is also the only offering in the market with fraud loss insurance.
Presenters
Sunil Madhu, CEO & Founder As the Founder and previous CEO of Socure and a leader in AI-driven fraud, Madhu has spent over 20 years innovating in the Identity & Access Management, Security, Governance, and Risk and Compliance markets. LinkedIn
Justin Kamerman, Chief Product Officer Kamerman has over 20 years experience designing and building high performance distributed systems in the telecommunications, IPTV, identity verification, social media analytics, and IIoT industries. LinkedIn
A look at the companies demoing at FinovateFall on September 13-15, 2021. Register today and save your spot.
Sequretek offers end-to-end security in the areas of enterprise threat monitoring, incident response, device security, identity, and access governance through its own AI-driven Percept Cloud Security Platform.
Features
Enterprise scale, easy to use, and cloud native
AI-driven threat detection, protection, remediation and response
Quick implementation and integration capabilities
Why it’s great Percept Cloud Security Platform offers end-to-end security through three products instead of implementing and managing 12 to 15 different cybersecurity products. It reduces the total cost of ownership while simplifying security.
Presenters
Pankit Desai, Co-CEO & Co-Founder Desai is a veteran of the corporate industry with over 25 years of experience in global sales, operations, and FP&A, with leadership stints at Rolta, NTT Data, IBM, and Wipro. LinkedIn
Anand Naik, Co-CEO & Co-Founder Naik has worked in the corporate industry for over 25 years with companies like Symantec, where he was the MD for South Asia. He was also previously with IBM and Sun Microsystems in technology roles. LinkedIn
From partnership to acquisition, the Buy Now Pay Later revolution shows few signs, if any, of abating any time soon.
Apple, one of the Big Tech companies that has been aggressive in its expansion into fintech and financial services, recently announced that it is teaming up with BNPL company Affirm Holdings to offer new, interest-free financing options for qualifying Apple customers in Canada. The new program enables consumers to finance iPhone purchases over a 24-month period and iPad and Mac purchases over a 12-month period, both with 0% APR.
The new initiative comes a month after Apple announced that it was teaming up with Goldman Sachs to help introduce its own Buy Now Pay Later service – ostensibly to rival companies like the aforementioned Affirm. The offering will reportedly be called Apple Pay Later.
And filed in the “if you can’t beat ’em, buy ’em” folder is the news from London, U.K.-based Buy Now Pay Later company Zilch. The firm agreed this week to acquire San Francisco, California-based debt funding platform Neptune Financial as part of setting up shop in the U.S. “We’ve been exploring growth options in the U.S. for some time and following the additional funding,” Zilch founder and CEO Philip Belamant said. “Now was the perfect time to take another meaningful step towards our U.S. launch.”
Zilch’s acquisition news comes less than a month after the company secured $110 million as part of an extension of its Series B round. One of the first Buy Now Pay Later firms in the U.K. (founded in 2018), Zilch enables consumers to pay for purchases using their virtual Zilch card by splitting their transaction into four, interest-free payments over a six week period. The company has raised more than $200 million and boasts 150,000 new sign-ups a month for its BNPL services.
One of the more interesting pivots in the BNPL space of late was an internal one as Canada’s Scotiabank announced that it will convert its credit card repayments into BNPL plans. The new arrangement will give cardholders the ability to pay off their debt balances in fixed installments over three-, six-, or 12-month periods.
“Our customers told us that they’re looking for more options to help them manage their finances,” Scotiabank SVP for Credit Cards and Lending Brett Mooney explained. “This new credit card feature offers our customers more flexibility in how they pay for purchases, in addition to the convenience, rewards and lifestyle benefits that our credit cards already provide.”
The new service is called Scotia SelectPay and can be accessed via the Scotia mobile banking app as well as online. Purchases of more than $100 are eligible for the new financing option, which requires no additional credit check or application.
A look at the companies demoing at FinovateFall on September 13-15, 2021. Register today and save your spot.
unitQ’s product quality platform empowers fintechs and banks to take a data-driven approach to product quality so they can fix the right quality issues faster.
Features
Leverage a single source of truth for product quality
Determine what’s impacting your product right now
Identify, prioritize, and fix the right quality issues faster
Why it’s great Staying on top of product quality is hard. unitQ empowers your organization to take a data-driven approach to product quality.
Presenter
Anthony Heckman, Head of Business Development & Growth Prior to unitQ, Heckman was an EIR at XSeed Capital. He graduated from the University of Southern California and University of Pennsylvania Law School. LinkedIn