Early-Bird Ticket Deadline for FinovateEurope Extended — Register by Friday January 7 to Save £100!

FinovateEurope-date-web.gif

Due to a number of requests for an extension of early-bird pricing on tickets to FinovateEurope because of the holidays, we’ve extended the early-registration discount deadline to this Friday January 7th. 

The conference (February 1 in London) is going to be great with three dozen innovative fintech companies scheduled to demo their latest Fintech innovations on stage. By registering, you’ll join hundreds of executives from companies such as:

  • Accel Partners
  • AXA
  • BarclayCard
  • BBVA
  • Celent
  • CIBC
  • Deutsche Bank
  • Experian
  • FIS
  • Forbes Magazine
  • Forrester Research
  • Gartner
  • Google
  • ING Netherlands
  • Microsoft
  • Nordea
  • PostFinance
  • RaboDirect
  • Santander
  • Skandiabanken
  • Standard Chartered
  • The Gates Foundation
  • TSYS International
  • Yahoo! Finance

Buying your ticket
before the end of this week will get you the £100 early-registration
discount and it will also reserve your seat at the conference. We’ve
sold out at the last two Finovate events and ticket sales are strong for
this show as well. We hope to see you in London!

FinovateEurope 2011 is sponsored by: BlueRock Consulting, Microsoft, Santander, Sapient & The Bancorp

FinovateEurope 2011 is partners with: 154 Consulting, BankerStuff, BankInnovation.net, Banking Automation Bulletin, CardWeb, Filene, Finance on Windows, The Financial Services Innovation Centre, PYMNTS.com & theStartup.eu.

Alumni News — Week of December 29, 2010

To see updates on Finovate alumni companies follow our live feed on Twitter
Bill.com now offers receivable tracking. — The new module, still in Beta, allows users to invoice, and track receivables and even receive payments electronically.   http://bit.ly/finovate12282
Check out the new branding at Bancvue’s Kasasa. — The company has implemented a new, edgier corporate identity, to better blend with the slam-poetry marketing campaign. http://bit.ly/finovate12283
Expensify unveiled a new reporting system. http://tcrn.ch/finovate12292
Kapitall launches new tools for 2011. —  New features include dynamic lists of what’s hot, the most popular trades, and watch lists in every sector.  http://bit.ly/finovate12302
Mint.com goes to school with a new, free financial curriculum for middle schools. — The program, a partnership with Scholastic, will be expanded to 30,000 schools in early 2011. http://tcrn.ch/finovate12281
See Lending Club‘s list of top 100 financial micro-bloggers. http://bit.ly/finovate12284
Congratulations Lending Club on reaching $200 million in funded loans. http://bit.ly/finovate12301
TechCrunch explains why the SEC need not tighten regulation of SecondMarket and other secondary market trading siteshttp://tcrn.ch/finovate12303

Alumni News — Weeks of December 13 and 20, 2010

To see Finovate news updates in real-time, follow our feed on Twitter

Backbase explores mobile banking in its fall webinar series. http://bit.ly/finovate1293

BlazeMobile creates smart payments sticker.http://bit.ly/finovate12133

BrightScope releases top 30 retirement plans. http://bit.ly/finovate12143

Capital Access special report on “Black Friday” and small business sales data. http://bit.ly/finovate1282   

SunTrust has added the “Transfer Now” product suite from CashEdge including person-to-person and me-to-me transfers. http://bit.ly/finovate12165

ClairMail and Cardlytics partner to provide transaction marketing opportunities. http://bit.ly/finovate1281 

Expensify is hiring for multiple positions. – The company is currently looking for Web developers and computer engineers at several levels. http://bit.ly/finovate1216

FIS launches innovative new mobile banking product. — Users can establish mobile account management with their debit card, no online banking signup needed. http://bit.ly/finovate1291

Geezeo selected by University Federal Credit Union as PFM provider. http://bit.ly/finovate12151

GoalMine hosting cash contest via Facebook to spread the word. http://bit.ly/finovate1292

Kapitall closes series A funding round. — The company did not release funding amounts or sources. http://bit.ly/finovate12163

Kasasa on “green” community banking. — See what a green bank looks like. http://bit.ly/finovate12132

Seventy percent of US Airlines have migrated to Kony Mobile-powered travel apps. http://bit.ly/finovate12142

Lending Club featured in San Fransisco Chronicle, Black Enterprise, and PBS. http://bit.ly/finovate12131

mFoundry deploys Washington Trust Bank’s mobile banking app. — This makes 260 customers so far using the mFoundry mobile applications. http://bit.ly/finovate12161

Congratulations to Mint founder, Aaron Patzer, winner of a TechFellow Award for General Management. http://tcrn.ch/finovate1296

Mozo powering new “Compare, Ditch and Switch” campaign. — The services allows Australians to shop around for better banking services.  http://bit.ly/finovate1283

Just in time for the Holidays, PopMoney gift cards at www.giftcardmall.com

SmartyPig launches cash rewards card with only a one-time activation fee of $4.95. http://bit.ly/finovate12134

Victrio receives $5 million investment for voice-printing technology. http://bit.ly/finovate12141

Holiday Marketing at the Top 20 U.S. Banks

image For five of the seven Decembers I’ve spent blogging, I’ve perused the holiday Web-based marketing efforts of the 20 largest U.S. banks. This year, 10 jumped on the holiday bandwagon, an increase of 67% over the six last year. In 2004, only 4 of the 20 were running holiday promotions (on Dec. 21).

Previous posts: 2009 discussion, 2009 screenshots, 2007, 2006, 2006, 2004

_____________________________________________________________________

Big banks in the holiday spirit
(rated 1 to 5 bulbs)

PNC: 12 Days of Christmas index (23 Dec. 2010, 1:00 PM Pacific)
Quick take: Rotating spot, prominent, seasonal graphics, unique, leads to microsite
Score: imageimageimageimageimage

image

TD Bank: gift cards
Quick take: Prominent spot, not rotating, seasonal graphics, fits in well with entire green homepage
Score: imageimageimageimageimage

image

Regions: gift cards and rewards
Quick take: Rotating spot, prominent, seasonal graphics, small corner graphic
Score: imageimageimageimage

image

Fifth Third: gift cards
Quick take: Rotating spot, prominent, seasonal graphics, small graphic in upper right
Score: imageimageimageimage

image

Bank of the West (BNP Paribas): POP Money (p2p payments)
Quick take: The first promotion on a three-ad rotation, pushes P2P payments as a holiday gift-giving option, the first time we’ve seen that (updated 12/25 because we missed it the first time we looked at the site)
Score: imageimageimageimage

image

Harris (BMO): gift card
Quick take: Rotated with five spots, seasonal graphic, quick animation, not very prominent
Score: imageimageimage

image

ING Direct: seasonal graphic
Quick take: Seasonal graphic, prominent location, leads to landing page
Score: imageimageimage

 image

Chase: gift cards
Quick take: Small ad, minor seasonal graphics
Score:  image image

image

Key Bank: gift card
Quick take: Prominent position with no rotation, no seasonal graphic
Score: imageimage

image 

Bank of America: cash rewards card
Quick take: Small ad with seasonal graphic 
Score: image

image

 

The scrooge list (top-20 banks with no holiday promotions or graphics on Dec. 23): 
BB&T, Capital One, Citibank, Citizens (RBS), Comerica, HSBC, SunTrust, Union Bank (Mitsubishi UFJ), US Bank, Wells Fargo

—————————–

Note: I either have accounts with, and/or previous visits to, all 20 banks which could alter what’s shown on the homepage.

The 12 Days of Mobile Banking

image In the holiday spirit, I thought I’d lay out the perfect mobile banking/payments app for 2011 (note 1). These are the features I hope to be using on my smartphone at this time next year: 

Security

  • Option to log in with 4-digit PIN only
  • Authorize unusual and/or declined card transactions and unusual checks presented for payment

Bank account management

  • Banking data presented in order of importance with new transactions in bold (like Gmail Priority Inbox, previous post)
  • Quick view of current balance with predicted balance going forward based on known upcoming transactions

Paper management

  • Deposit paper checks via camera (remote deposit)
  • Pay bills by taking a picture of the billing statement (photo bill pay)
  • Scan-and-store paper receipts and statements

Payments

  • Use NFC or bar-codes at the point of sale to make payments directly via phone, without the plastic
  • Pay bills or individuals via their mobile phone number

Alerts & calculators

  • Receive important alerts via push messages to the phone’s main screen
  • Take action or adjust alert sensitivity by responding to messages via text messaging or within the app
  • Key financial calculators, such as loan/mortgage payments

And a partridge in a pear tree.

Enjoy the real thing here:

————————

Notes:
1. I’m missing important features, but I had to stop at 12 to fit the holiday theme. Thanks for bearing with me.  
2. For more info on mobile banking, see our previous Online Banking Reports.
3. Photo credit: Apple holiday promotion in United Kingdom <itunes12daysofchristmas.co.uk>

The Power of the Recognition

Everyone likes to be recognized for being a loyal customer. It cuts across all demographics and income levels.

Banks and card issuers, which have some of the most loyal customers in any industry, generally do little to reach out and thank long-time customers.

In my wallet, American Express, Discover, Wells Fargo, Chase and Bank of America imprint “member since” on their plastic credit cards. But that’s about the extent of the recognition for holding a long-time account with card issuers, sometimes as long as 20 years. 

In the pre-Internet days, it was expensive to create custom marketing programs for specific segments. But today, with the cost of communicating to online customers essentially zero, you should be sending messages to your customers at least once each year, thanking them for their continued business.

And on the bigger milestones, 5 years, 10 years, and so on, send something a little extra. It doesn’t have to be expensive. Find a special perk and offer an “upgrade” on their anniversary. It could be as simple as a 2-for-1 night at the movies, or as exotic as the recently launched PayPal Advantage program (previous post).

Even though the QPB message (below) I received last week was more of last-minute holiday shopping come-on than a loyalty reward, the subject of the email was irresistible and would work well for banking customers:

You’ve Been Upgraded!

Customer email from Quality Paperback Book Club (17 Dec. 2010)

image

Last Chance for Early Registration Tickets to FinovateEurope — Act Now to Save £100!

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The deadline to get your early registration ticket to the upcoming FinovateEurope is this Wednesday, December 22nd.

Buying your ticket
before the end of December 22nd will get you a £100 discount and it will also ensure your attendance
at the event. We had capacity crowds at the last two Finovate
conferences and ticket sales are strong for this event as well.

The conference (February 1 in London) is shaping up phenomenally with three dozen great fintech companies scheduled to demo their latest fintech innovations on stage:

If you’d like to attend the event and watch the future of European fintech debut on stage, you’ll be joining executives from organizations like Santander, Deutsche Bank, PayPal, Forrester, CIBC, TSYS, Microsoft, Accel Partners, Rabobank, ING, BBVA, Standard Chartered, PostFinance, Raiffeisenbank, Celent and many more.

We hope to see you in February in London!

FinovateEurope 2011 is sponsored by: BlueRock Consulting, Microsoft, Santander, Sapient & The Bancorp

FinovateEurope 2011 is partners with: 154 Consulting, BankerStuff, BankInnovation.net, Banking Automation Bulletin, CardWeb, Filene, Finance on Windows, The Financial Services Innovation Centre, PYMNTS.com & theStartup.eu.

Last Chance for Early Registration Tickets to FinovateEurope — Act Now to Save £100!

FinovateEurope-date-web.gif

The deadline to get your early registration ticket to the upcoming FinovateEurope is this Wednesday, December 22nd.

Buying your ticket
before the end of December 22nd will get you a £100 discount and it will also ensure your attendance
at the event. We had capacity crowds at the last two Finovate
conferences and ticket sales are strong for this event as well.

The conference (February 1 in London) is shaping up phenomenally with three dozen great fintech companies scheduled to demo their latest Fintech innovations on stage:

If you’d like to attend the event and watch the future of European fintech debut on stage, you’ll be joining executives from organizations like Santander, Deutsche Bank, PayPal, Forrester, CIBC, TSYS, Microsoft, Accel Partners, Rabobank, ING, BBVA, Standard Chartered, PostFinance, Raiffeisenbank, Celent and many more.

We hope to see you in February in London!

FinovateEurope 2011 is sponsored by: BlueRock Consulting, Microsoft, Santander, Sapient & The Bancorp

FinovateEurope 2011 is partners with: 154 Consulting, BankerStuff, BankInnovation.net, Banking Automation Bulletin, CardWeb, Filene, Finance on Windows, The Financial Services Innovation Centre, PYMNTS.com & theStartup.eu.

Thanks to our December NetBanker Sponsors

We’d like to take a quick break in our usual monthly blogging activities to thank the sponsors that help keep NetBanker free and
high-quality. It’s been a great year on NetBanker and these companies’ support made it possible.

Please take a moment to check out our sponsors (listed below, in alphabetical order):

  • Backbase — They’re promoting their fall series of webinars about their fast-to-implement portal software for financial companies including Web 2.0 personalization and online marketing functionality. Sign up here.
  • Guardian Analytics — Promoting a complimentary whitepaper about building a holistic security practice. Grab a copy!
  • IntelliResponse — Get a complimentary whitepaper on how self-service via the mobile channel can improve your customer service and benefit your business. Download it now!
  • Intuit — Intuit is promoting their FinanceWorks platform. They’ve got a number of on-demand webinars that are worth checking out. 
  • Murphy & Company — We’re excited to welcome Murphy & Company back as a sponsor in just a few days. Earlier this year, they supported us and promoted their new series of tools
    to help financial institutions comply with the recent changes to
    Regulation E that require “opt-in” consent from consumers before
    charging overdraft fees on certain transactions.
  • MyBankTracker — MBT is a new financial community built by avid fans of the banking world. Check out how they’re innovating at MyBankTracker.com
  • WorkLight — Offering (complimentary) results of a new survey on consumer satisfaction and concerns regarding banking applications for the iPhone, BlackBerry and Android.
  • Yodlee — They’re promoting their recent participation at BAI and the launch of the Yodlee FinApp Store. And wishing you all a happy holiday!

Thanks for taking a moment to check out our sponsors. Please let us know if you ever have any feedback on these companies or our blogging.

P.S. If you want to join these companies in supporting NetBanker, please drop me an email at [email protected].


ericphoto.jpgEric Mattson is CEO of Online Financial Innovations, the parent company of NetBanker, Online Banking Report and the Finovate Conference Series. He can be reached at [email protected].

Extreme PFM: Bundle Launches Restaurant Recommender and Move-O-Matic

image Once upon a time, personal financial management (PFM) software was used only by those with complicated finances (usually with lots of business expenses to keep track of) or those who made a hobby out of tracking their money.

This was enough to support Intuit’s Quicken, but every other software solution either lost money, remained small, or folded.

Then along came Web 2.0, and it looked like that might change. Dozens of online PFM providers launched, gained some early traction, then hit a wall, requiring them to fold (Wesabe, Rudder), re-focus on white labeling (Geezeo, Strands), or stay small. Only Mint.com (now owned by Intuit) was able to make it as a major PFM destination riding a wave of publicity generated by being a tech darling.

So where does that leave us now? There are several obvious opportunities for personal finance companies:

  • Small businesses willing to pay for tools that save time and/or help them run their business better (Outright.com, Kashoo, Xero and many others)
  • Tools that satisfy specific needs with almost immediate time savings (Expensify for expense reports)
  • Tools that watch over your accounts to make sure you are not defrauded, cheated, or billed in error (in development at a number of companies)

And then there’s the avenue that Bundle is working on:

  • Using the aggregated data to provide spending insights for everyone

Bundle’s new tools
This week, Finovate Fall Best of Show winner (video), Bundle, released two new tools under the tab, Everybody’s Money (as opposed to the other option, My Money)

  • Restaurant Recommender (see below)
  • Move-O-Matic: Clever name and revamped interface for a feature Bundle has been delivering since it launched a year ago (previous post) that provides spending comparisons between various cities (see note 1)
  • Restaurant Recommender is brilliant and could be a useful tool for anyone who eats out often (a much, much bigger audience than those that track their spending closely). It only works for NYC and LA right now, but more cities are in the plans.

Here’s how it works:

  • Type in a restaurant name (I chose Balthazar, a place my parents treated me to on a recent birthday; see first screenshot)
  • Click the green Find Restaurants button
  • Bundle returns a list of other restaurants that Balthazar customers frequent, complete with a “loyalty score” that quantifies how much customers spend at each restaurant along with a confidence measure on the recommendation (second screenshot)

And because the startup uses actual spending data from 20 million cards in its algorithm, the recommendations are based on real data, not the sometimes biased results of online review and popularity sites. As Bundle puts it, users “vote with their dollars.”

If Bundle and Yelp make APIs available, it would be great to see a mashup of Yelp reviews augmented with Bundle spending data. And it’s yet to be seen if they can convert casual drive-by data traffic into hardcore PFM users. But for now, Bundle is a great discovery tool, if you live in NYC or LA.

Bundle Restaurant Recommender (16 Dec. 2010)

Bundle Restaurant Recommender (16 Dec 2010)

Results for NYC search on “Balthazar”
Note: Bundle increased the transparency of the recommendation by disclosing how many transactions were used to derive the correlation. In the case of the Balthazar Bakery, the choice was based on more than 87,000 transactions. Bundle also provide a measure of how confident they are in the recommendation (the blue bar). 

Bundle Results for NYC search on "Balthazar"

———————————————————————————————————-
Bundle move-o-matic compares Seattle to NYCNotes:
1. Regarding Move-O-Matic. Here’s my original footnote followed by the correction (in italics):
Unfortunately, when you drill into the data, the results sometimes seem strange. Does anyone really think the highest income folks ($125k+) in NYC really spend $230 less per month than those in Seattle excluding housing costs (see inset)? Granted, we spend a lot more on coffee; still, not sure I buy this result.
(Update 17 Dec. 2010: Looks like this was user error in part aided by the tool’s autofill which suggested NYC, which includes all 5 boroughs, when I typed N. If I’d have input “Manhattan” instead of NYC the results would be much different. The tool says I spend $1,500 more per month in Manhattan, that sounds much more realistic. My apologies.)
2. Bundle is backed by Citibank, Microsoft, and Morningstar
3. See Xero at FinovateEurope, Feb. 1.
4. For more on online personal financial management (OFM), see our recent Online Banking Report.

Announcing FinovateSpring 2011 — May 10 & 11 in San Francisco! Come See the Future!

FinovateSpring_Logo_Date.jpg

We’re very excited to be announcing the dates for FinovateSpring 2011. The spring conference will return to San Francisco on May 10 & 11 with an expanded 2-day format and a new, larger location (since the show last year sold out after growing 50%).

There is a tremendous amount of innovation happening in fintech right now, a lot of it in the Bay Area / Silicon Valley region, and the two-day format will enable us to showcase more of it. We’re getting inquiries from interesting new companies on a daily basis and expect to feature an array of exciting, fast-paced 7-minute demos (no slides allowed!) on stage next May. 

If you’re a startup, established company, or financial institution innovating in financial or banking technology, we’d love to have you apply to demo your latest and greatest at the conference. To get more details, please email us at [email protected].

If you’re interested in watching the future of financial and banking technology unfold live on stage (and can’t make it to FinovateEurope in February) then get your pre-sale ticket today for FinovateSpring 2011 and save $400 off the list price. Tickets have already started to sell strongly before this formal announcement and we don’t want you to miss out! We’ll see you in May! 

FinovateSpring 2011 is sponsored by: The Bancorp and more great companies to be announced.

FinovateSpring 2011 is partners with: 154 Consulting, BankInnovation.net, BankerStuff, CardWeb, Finance on WindowsPYMNTS.com and more great orgs to be announced.

Announcing FinovateSpring 2011 — May 10th & 11th in San Francisco! Come See the Future of FinTech!

FinovateSpring_Logo_Date.jpg

We’re very excited to be announcing the dates for FinovateSpring 2011. The spring conference will return to San Francisco on May 10 & 11 with an expanded 2-day format and a new, larger location (since the show last year sold out after growing 50%).

There is a tremendous amount of innovation happening in fintech right now, a lot of it in the Bay Area / Silicon Valley region, and the two-day format will enable us to showcase more of it. We’re getting inquiries from interesting new companies on a daily basis and expect to feature an array of exciting, fast-paced 7-minute demos (no slides allowed!) on stage next May. 

If you’re a startup, established company, or financial institution innovating in financial or banking technology, we’d love to have you apply to demo your latest and greatest at the conference. To get more details, please email us at [email protected].

If you’re interested in watching the future of financial and banking technology unfold live on stage (and can’t make it to FinovateEurope in February) then get your pre-sale ticket today for FinovateSpring 2011 and save $400 off the list price. Tickets have already started to sell strongly before this formal announcement and we don’t want you to miss out! We’ll see you in May! 

FinovateSpring 2011 is sponsored by: The Bancorp and more great companies to be announced.

FinovateSpring 2011 is partners with: 154 Consulting, BankInnovation.net, BankerStuff, CardWeb, Finance on WindowsPYMNTS.com and more great orgs to be announced.