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Backbase Powers OmniChannel Digital Services for BGŻ BNP Paribas Bank

BGŻ BNP Paribas Bank, the Polish bank, is going omnichannel with Backbase, as is it aims to enhance its digital services and ability to link up with fintechs, reports Henry Vilar of Finovate’s sister publication, Fintech Futures.

The Backbase Omni-Channel Banking Platform introduced a new digital platform that aims to encourage the use of agile project management in the bank. BGŻ BNP Paribas’ Fast Forward strategy has focused on digitization as it looks to be more agile and more able to quickly respond to market changes. Having grown from a series of mergers, the bank had previously inherited various legacy systems – thus requiring to up its game in terms of flexibility and agility.

“Cooperation with Backbase is a natural consequence of the requirements of our transformation program. Our new strategy is based on five core pillars: simplicity, digitization, quality, growth, and enthusiasm,” said Piotr Marciniak, head of digital and mobile of Bank BGŻ BNP Paribas.

Initially, internet banking will be moved over to the new platform, but plans are to move to a single architecture, and implement Backbase mobile as part of this. BGŻ BNP Paribas Bank is also changing the way it develops and runs projects, with a heavy emphasis on fintechs, digital, and continuous integration continuous development (CICD).

“BGŻ BNP Paribas Bank emphasizes cooperation with sought-after fintechs. We constantly seek out the best, most innovative projects to support our operations, and are glad to implement some of their ideas in our bank,” added Marciniak.

At FinovateEurope earlier this year, Backbase unveiled the Customer OS in a demo that won the Amsterdam-based company Best of Show honors for the fourth time. In July, the company teamed up with Jumio to deliver online ID verification services.