FinovateSpring Sneak Peek: CallVU

FinovateSpring Sneak Peek: CallVU

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FS2017-Logo(rev)V1A look at the companies demoing live at FinovateSpring on April 26 & 27 in San Jose. Pick up your tickets today and save your spot.

CallVU offers an omni-channel hub, enabling customers to use their channel of choice – mobile, web, voice or messaging, with digital self-service and a branch-like experience when human touch is needed.

Features

  • Increase mobile adoption
  • Divert callers to digital
  • Offer a virtual branch

Why it’s great
Breaking the glass ceiling of mobile adoption, CallVU migrates callers into a digital, self-service experience.Screen Shot 2017-04-17 at 3.40.24 PM

Amitai Ratzon, VP Global Sales
Ratzon brings to CallVU over 15 years of financial services expertise, coupled with vast enterprise software sales experience. Previously, Amitai was VP Sales at Earnix.
LinkedIn

Screen Shot 2017-04-17 at 3.40.35 PMAssaf Frenkel, VP Product & Marketing
A pioneer of mobile engagement, Mr. Frenkel was the founder and manager of the Mobile Engagement business unit at NICE. Mr. Frenkel was co-founder and CEO of mybitat, an IoT analytics company.
LinkedIn

Finovate Debuts: unblu Delivers an In-Person Customer Experience Online

Finovate Debuts: unblu Delivers an In-Person Customer Experience Online

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Collaboration suite provider unblu understands the value of in-person interactions in banking and the need to deliver a robust experience via digital channels. More importantly, however, the company has figured out how to balance the two by offering the personal touch of an in-person experience through mobile and online channels.

At FinovateEurope 2017, unblu CMO Jens Rabe began the demo saying, “Your customers are already interacting with your online channels everyday. The question is– are you actually taking advantage of those opportunities… driving sales and customer loyalty?” The company’s mobile collaboration solution offers banks an additional channel for live customer consults, using their existing mobile banking apps as the foundation for the interaction.

Company facts:

  • Privately funded
  • 25+ employees
  • Over 80 banks currently using software
  • Headquartered in Sarnen, Switzerland
  • Founded in 2012

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(above) unblu CMO Jens Rabe and CEO Luc Haldimann at FinovateEurope 2017 in London

We spoke with Luc Haldimann (pictured), unblu CEO after the show and followed up with an interview.

Finovate: What problem does unblu solve?

Haldimann: unblu facilitates an in-person experience, online.
Digital transformation is probably the toughest job in banking today. Banks are not just in the financial business anymore, they’re in the business of enhancing consumer lifestyles and the competition is tough. Fintech newcomers are agile and can respond quickly to changed expectations and deliver cutting-edge digital services to empower customers.

In order to differentiate from competition and retain customer loyalty, banks need to support and advise customers through digital channels, in real time and in person. Effectively this means swapping the place of interaction from a high-street branch to a digital branch. We enable our clients to do precisely this, without having to redesign their digital channels or infrastructures.

Above: unblu’s administrative screen shows queue of client requests

Finovate: Who are your primary customers?

Haldimann: Over the last few years, we have become specialists for live engagement in the financial sector. Our primary customers are banks who we sell to directly and via leading integrators. These banks are distributed worldwide and include UBS, Intesa SanPaolo, PostFinance, Comdirect, Fineco, Bank Millennium, Societé General and Komerční Banka for example. And of course our partners are invaluable to us. We have fantastic relationships with our many strategic partners, which most notably include over 30% of the technology vendors listed in the leaders’ quadrant of Gartner’s magic quadrant for global retail core banking. Our partners have made and continue to make our offering easily accessible to a myriad of customers around the globe.

Finovate: How does unblu solve the problem better?

Haldimann: Put simply we listen carefully to our customers and adapt our solution to fit their requirements. Our focus on banking and its specific challenges enables us to evolve with the industry and adapt to changing needs. This has led to an intricate understanding of the industry’s security, regulatory and technological environment. unblu is uniquely designed to allow banks to rollout a live engagement solution which respects all these constraints.

Of course there are other vendors offering live engagement solutions. Due to our experience we often find
ourselves one step ahead and able to quickly adapt and present a solution regardless of the anomalies relating
to the finance industry. We understand customer centricity in combination with secure environments as the key value proposition in our market segment.

Finovate: Tell us about your favorite implementation of your solution.

Haldimann: My favourite projects are the ones where we’ve succeeded in working closely together with clients to leverage the maximum impact of unblu. It’s incredibly exciting and fulfilling to collaborate with banks who understand the capabilities of unblu and how to utilise it to make an impact within the market. 50% of swiss cantonal banks are already working together with us and share our vision and enthusiasm enough to actually change the way they do business and start building their customer journeys in ways which will allow them to digitally address clients.

These types of clients are savvy and demanding and push us to develop the suite even further in order to
accommodate their needs. Working with customers and helping find solutions that make them happy is what
drives the collaborative spirit at unblu.

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Above: unblu offers co-browsing for an interactive user session

Finovate: What in your background gave you the confidence to tackle this challenge?

Haldimann: Before founding unblu I worked a lot with banks to develop a screen based advisory tool for use in high street branches. This experience taught me a great deal about the in person, face to face advisory processes within banks. Previously to unblu I also helped SAP and HP creating online configurators and developed a fascination for the limits of self service tools. Combining the two ideas seemed very compelling. The true value of the proposition has become apparent since the crisis within the financial sector. The necessary change in mindset and the digitization movement are driving forces in our success story.

Finovate: What are some upcoming initiatives from unblu that we can look forward to over the next few months?

Haldimann: Truly compelling customer service must be intuitive, emotionally rich and also available when needed. We are about to launch our SDK package that will allow unblu to work seamlessly within native mobile phone apps. This  means unblu’s collaboration suite will be extended to mobile devices, which is a huge opportunity for financial institutions to create win-win scenarios with their valued customers.
You can also expect to see us expanding both geographically and into new markets throughout the year. We’ve
recently increased our sales coverage in response to demand from global enterprises seeking a solution as
mature as unblu’s, which they haven’t been able to find within their own market. Additionally, we’re beginning to broaden our solid customer base within the fin serv sector itself and have acquired a number of insurance clients including AOK, SwissLife and AON.

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Above: unblu’s interactive chat session

Finovate: Where do you see unblu a year or two from now?

Haldimann: unblu began as a specialized co-browsing solution. In line with market demands we have built out a complete online engagement suite specifically aimed at the financial sector. We are proud of the level of expertise we have achieved and we will continue to develop and maintain our position as market leader for live engagement in the finance sector. There is already a new market segment in the making to enable banks to build effective virtual branches and unblu will be a huge part of that moving forward.


unblu CMO Jens Rabe and CEO Luc Haldimann at FinovateEurope 2017 in London

What’s in it for Me? Real Estate Investment Technology

What’s in it for Me? Real Estate Investment Technology

For those looking to diversify out of the stock market and into asset-backed or alternative investments, real estate has long been a popular choice. In 2014, things changed significantly for these investors; historically if they didn’t have $40,000 for a down payment on an investment property loan or $4 million to spend on commercial property development, they would be out of luck. Recently, however, we have seen successful startups looking to lower the barrier to entry for novice real estate investors.

Earlier this year, we examined the breakdown of proptech and where its four separate divisions fit into fintech. Today we’re taking a closer look at one of those categories, real estate investment technology, and 15 startups in that sector. Companies in this area are as diverse as the real estate industry itself, but they can easily be categorized under three major business models:

  • Crowdfunding
  • Cash flow share
  • Match-making platform

Here’s a quick comparison chart of companies working on crowdfunding and cash flow share models (right click to enlarge):

Here’s a more in-depth look at each company’s model:

Crowdfunding
Think of it as Kickstarter for Real Estate— it’s the most common model for real estate investment platforms. While many companies in this category take a different approach and host a variety of offerings, all rely on a crowdfunding model.

  • Cadre
    Cadre caters to a range of high net worth accredited investors and institutional investors who are willing to commit a minimum of six figures per deal. The company focuses on commercial, retail, and multifamily properties in all major U.S. markets. Cadre undertakes all sourcing and due diligence on properties before presenting the opportunities to investors. When users find a deal they like, they request their desired allocation to a specific property (or across multiple properties) and fund the deal. Investors receive quarterly distributions along with performance reports.
  • EquityMultiple
    EquityMultiple offers accredited investors debt and equity investments in commercial real estate projects. The company has raised $10 million since launching in 2015. Its partnership with Mission Capital – a national loan sales and commercial real estate advisory firm – has helped it access institutional projects, closing 25 and comprising over $300 million in total capitalization since launch. Its debt deals range from six to 18 months while the term for equity projects ranges from two to five years, during which time investors receive a share of the cash flow.
  • Fundrise
    Fundrise allows users to build a diversified portfolio of eREITs, a real estate investment trust built on the Fundrise platform that cuts out the middlemen often involved in traditional REITs. The REIT consists of commercial real estate investments and earns returns through rental income and property appreciation. Investors start with a minimum of $1,000 and select from three different U.S. geographies. Returns and distributions are specific to each listing, as is the term of each investment.
  • Groundfloor
    Groundfloor is open to accredited and non-accredited investors in eight U.S. states. The company sells debt securities called Limited Resource Obligations (LROs) to investors with a minimum investment of $10. Once investors purchase an LRO, they become a creditor to Groundfloor. Each LRO is paid back to investors when the borrower repays the loan, which ranges from a term of 6 to 12 months. If a loan fails to fully fund within 45 days, the company relinquishes the funds back to the investor.
  • LendingHome
    Lending Home is open to accredited investors looking to fund real estate investment projects for a term of 12 months or less. The company funds mortgages for real estate professionals and makes them available to investors as fractional notes. Each note sells for as low as $5,000, but LendingHome requires a $50,000 minimum investment to start. Lenders receive interest on a monthly basis and when borrowers repay the loan at the end of the 12-month term, the investor receives their principal.
  • Patch of Land (FF 2014 demo)
    Patch of Land uses a crowdfunded approach by matching borrowers in need of short term financing for a real estate project, with lenders looking for real estate investment opportunities. The company vets each property purchase and project (refinance, rehab, or flip) and curates information such as financials, appraisals, and project details. Under Patch of Land’s model the investor doesn’t own the property nor the title. Instead, users invest in a borrower payment dependent note– a contract with Patch of Land in which they receive interest for the term of the loan and then repayment of their principal once the term is complete.
  • PeerStreet
    PeerStreet enables accredited and institutional investors to invest in private real estate loans secured by first liens on real estate (in other words, not refinances or second mortgages) through partnerships with top-tier originators. The investments are short term, ranging from six to 24 months and are intended to fund a real estate project. Investor funds are held in an Investors Trust Account with City National Bank and in the event of default, the funds are FDIC insured up to $250,000. Users invest in mortgage-dependent promissory notes issued by PeerStreet. The minimum investment is $1,000.
  • RealtyMogul (FS 2014 demo)
    Founded in 2012, RealtyMogul operates under a crowdfunding model that matches sponsors and borrowers searching for capital with individual investors looking for a higher return. The company offers two investment types: joint venture equity investments, and a real estate investment trust (REIT).Joint venture equity investments focus on properties with existing cash flows (rented real estate). Throughout the term of the investment, which ranges from one to 10 years, investors receive a monthly return from the cash flow and a share of the proceeds when the property is sold. RealtyMogul offers a 1031 exchange option for investors for a tax-friendly funding option. The MogulREIT is an SEC-registered LLC formed to invest in and manage a diversified portfolio. The REIT requires a minimum investment of $1,000 and is open to both accredited and non-accredited investors and is generally more liquid than debt and equity funding, as it generally allows for redemptions once per quarter.
  • RealtyShares
    RealtyShares offers a minimum investment of $5,000 with monthly or quarterly cash flow options. The company enables accredited and institutional investors to invest in commercial (office, industrial, self-storage, retail, medical office and hospitality facilities) and residential (used for investment purposes, not owner-occupied) properties. RealtyShares sells securities related to secured real estate loans, equity investments in commercial properties, and preferred equity investments based on investor preferences. With equity investments, the company sets up individual LLCs for each property. Under this structure, investors own shares in the LLC. Interest distributions for equity investments are paid out on a quarterly basis depending on cash flow. When the property is sold, investors receive any appreciation realized over the term of the loan. For debt and preferred equity investments, users invest in notes corresponding to the loan and typically receive payouts monthly. The company does not offer a 1031 exchange but it does offer self-directed IRA investments through five preferred custodians.
  • Yield Street
    Yield Street sells a variety of asset-backed offerings– from real estate, to commercial equipment, to lawsuits– to help accredited investors diversify their portfolios. The company is also set up to handle larger opportunities for money managers and institutional investors. Yield Street manages the investments, which are divided into Special Purpose Vehicles (SPV’s) available for a minimum of $5,000. Interest payment frequency and the term of the loan vary per investment.

Cash flow share
These companies offer investors returns on the cash flow of the property. They do not cater to borrowers and instead own the properties themselves.

  • CK Mack (FF 2012 demo)
    CK Mack is a Montana-based startup that allows users to invest in the cash flow of rented real estate in $25 increments for a minimum of 12 months. The company maintains ownership and responsibility for the properties themselves and takes care of all property management responsibilities.
  • Brickx
    Australia-based Brickx divides the purchase price of houses into 10,000 units, or bricks, and places each unit for sale on its marketplace. At the end of each month, members receive their share of the net rental income of the house. Brickx takes care of all property management.

Match-making platform
These are Lendio-type platforms that simply serve as a matchmaking platform for borrowers and investors. They are not a party to the transaction.

  • CrediFi
    CrediFi offers a platform that matches borrowers, brokers, and lenders. The company does not invest on the users’ behalf.
  • Crowd Street
    Crowd Street hosts a marketplace that matches accredited commercial real estate investors with borrowers, which the company refers to as sponsors. It was created to offer investors easy access to private equity real estate operators, such as commercial real estate developers and managers.
  • RealCrowd
    RealCrowd allows accredited investors to browse, compare, and invest with professional, private, commercial real estate companies. The platform simply serves as a matchmaker for investors and real estate professionals and is not involved in the transaction.

Our proptech series continues next week with a closer look at mortgagetech players.

FinovateSpring Sneak Peek: MapD

FinovateSpring Sneak Peek: MapD

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FS2017-Logo(rev)V1A look at the companies demoing live at FinovateSpring on April 26 & 27 in San Jose. Pick up your tickets today and save your spot.

MapD is a next-generation database and visualization layer that harnesses the parallel power of GPUs to explore multi-billion row datasets in milliseconds.

Features

  • Faster time-to-insight
  • Better economics at every level
  • Scalable over multiple servers

Why it’s great
Having the capacity to look across at billions of data points and assess opportunity or validate hypotheses has made MapD the weapon of choice for hedge funds and investment banks alike.

Screen Shot 2017-04-10 at 3.29.20 PMPresenter

Todd Mostak, CEO & Founder
Mostak conceived of the idea of using GPUs to accelerate the extraction of insights from large datasets while conducting his Harvard Graduate research on the role of Twitter in the Arab Spring.
LinkedIn


Check out more sneak peeks of what to expect at FinovateSpring on April 26 & 27 in San Jose.

FinovateSpring Sneak Peek: Horizn

FinovateSpring Sneak Peek: Horizn

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FS2017-Logo(rev)V1A look at the companies demoing live at FinovateSpring on April 26 & 27 in San Jose. Pick up your tickets today and save your spot.

Horizn’s mobile platform dramatically accelerates market adoption of new products and digital technology for financial services companies at enterprise scale.
Features
  • Used by employees, sales forces, and customers
  • Digitizes learning, micro-learning, social technology, gamification, and robust analytics
  • Increases employee performance, drives customer adoption and sales
Why it’s great
With banks, Horizn significantly accelerates the process of taking innovations to market, resulting in 85% employee adoption and a 20% increase in mobile platform usage.Screen Shot 2017-04-10 at 3.38.29 PM
Presenters
Janice Diner, CEO Founding Partner
LinkedInScreen Shot 2017-04-10 at 3.38.38 PM
Robin Dindayal, SVP Product Management
LinkedIn

Check out more sneak peeks of what to expect at FinovateSpring on April 26 & 27 in San Jose.

FinovateSpring Sneak Peek: Onist

FinovateSpring Sneak Peek: Onist

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FS2017-Logo(rev)V1A look at the companies demoing live at FinovateSpring on April 26 & 27 in San Jose. Pick up your tickets today and save your spot.

Onist will introduce the world’s first consumer-centric virtual family office platform. Financial management just got easier, smarter, and more collaborative.

Features

  • Use the PFM platform to drive profits for families and professionals
  • Unite data, documents, and people to make financial management easy
  • Collaborate intelligently with all corners of your financial network

Why it’s great
Onist is the only PFM platform that responds to the needs of both the financial consumer and the professionals that serve them. Finally, the digital client portal your customers are asking for.

PresentersScreen Shot 2017-04-10 at 4.56.50 PM

Ari Brojde, Co-Founder
As a private wealth advisor at two of the world’s largest banks, ­­Brojde left his corner office to create a financial management platform that was truly collaborative and customer-centric.
LinkedIn

Brad Kotansky, Co-FounderScreen Shot 2017-04-10 at 4.57.41 PM
A Wall Street veteran and serial investor in several successful startups, Kotansky has doubled-down on the future of collaborative, financial management.
LinkedIn


Check out more sneak peeks of what to expect at FinovateSpring on April 26 & 27 in San Jose.

FinovateSpring Sneak Peek: Capitalise

FinovateSpring Sneak Peek: Capitalise

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FS2017-Logo(rev)V1A look at the companies demoing live at FinovateSpring on April 26 & 27 in San Jose. Pick up your tickets today and save your spot.

Capitalise applies natural language to turn investment ideas into auto-executable, back-tested and optimized investment strategies.

Features

  • Use natural language to create auto-executable investment strategies with unlimited data sources
  • Back-test and optimize investment performance with one click
  • Create robo-advisers that fully automate

Why it’s great
Capitalise reinvents the trading experience by using natural language and any data source to create back-tested investment strategies to empower robo-advisers that fully automate portfolio management.

Presenters

Shahar Rabin, CEO
LinkedIn

Amir Shiovich, CTO
LinkedIn


Check out more sneak peeks of what to expect at FinovateSpring on April 26 & 27 in San Jose.

FinovateSpring Sneak Peek: PayNearMe

FinovateSpring Sneak Peek: PayNearMe

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A look at the companies demoing live at FinovateSpring on April 26 & 27 in San Jose. Pick up your tickets today and save your spot.

PayNearMe’s Prism Platform Services enables financial services companies and financial institutions to integrate robust bill presentment and same-day payment capabilities into their existing products.

Features

  • Offers same-day payments for the largest portfolio of expedited billers in the U.S.
  • Drives interchange revenue from bill payment
  • Has built all user experiences for mobile

Why it’s great
Prism Platform Services is the premier way for businesses or financial institutions to offer real-time bill presentment and same-day bill payment to consumers through flexible integrations.Screen Shot 2017-04-11 at 9.05.54 AM

Presenters

Kunal Kumar, SVP of Business Development
Kumar oversees PayNearMe’s entry into new business. Previously, he focused on the financial services sector as a strategy consultant at Booz & Co. and was a fellow at the Clinton Foundation.
LinkedIn

John Minor, SVP of Product DevelopmentScreen Shot 2017-04-11 at 9.06.09 AM
Minor leads product and support at PayNearMe. Previously, he managed
network products for Jasper Wireless and helped Motorola launch its first Android phone.
LinkedIn


Check out more sneak peeks of what to expect at FinovateSpring on April 26 & 27 in San Jose.

FinovateSpring Sneak Peek: Baker Hill

FinovateSpring Sneak Peek: Baker Hill

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FS2017-Logo(rev)V1A look at the companies demoing live at FinovateSpring on April 26 & 27 in San Jose. Pick up your tickets today and save your spot.

Baker Hill’s NextGen is the only common loan origination, relationship management and portfolio risk management solution to address the needs of commercial, small business, and consumer loan portfolios.

Features

  • Improve an FI’s profitability
  • Streamline loan origination and portfolio risk management
  • Enhance customer engagement with the FI

Why it’s great
Baker Hill NextGen supports commercial, small business and consumer loans, portfolio monitoring, and business intelligence to help institutions drive growth and profitability while reducing risk.

Presenters

Mike Horrocks, Senior Director of Solutions Management and Marketing
With 20+ years of industry experience, Horrocks boasts an extensive blend of financial and technology expertise. At Baker Hill, he guides solution management and marketing.
LinkedIn

Eric LaPlante, Sr. Product Manager
Leveraging more than 18 years of industry experience, LaPlante builds client relationships at Baker Hill by researching consumer needs and crafting optimally designed products around them.
LinkedIn


Check out more sneak peeks of what to expect at FinovateSpring on April 26 & 27 in San Jose.

FinovateSpring Sneak Peek: Moxtra

FinovateSpring Sneak Peek: Moxtra

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FS2017-Logo(rev)V1A look at the companies demoing live at FinovateSpring on April 26 & 27 in San Jose. Pick up your tickets today and save your spot.

Moxtra enables financial institutions and fintech companies to embed a secure message center inside of their application. It is connecting banks to users through messaging, document collaboration, and video.

Features

  • Giving wealth managers the ability to connect with clients through a banking app
  • Providing an omni-channel solution for customer support and advising
  • Delivering secure and auditable communication features

Why it’s great
Companies can embed all Moxtra features natively inside of their application to deliver a face-to-face experience from inside of any application environment.

Presenters

Kartik Chillakanti, Product Management
Having a technical background with a business focus, Chillakanti has already helped in some of Moxtra’s largest implementations, specifically regarding Moxtra’s Global Citi Bank initiative.
LinkedIn

Matthias Broner, Product Marketing
Broner has been with Moxtra since they launched their embeddable technology. With a focus on product and partner marketing, Matthias has helped Moxtra redefine collaboration.
LinkedIn


Check out more sneak peeks of what to expect at FinovateSpring on April 26 & 27 in San Jose.

BioCatch and Experian Form Partnership

BioCatch and Experian Form Partnership

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Israel-based BioCatch and information services giant Experian teamed up today. The partnership will allow Experian to leverage BioCatch’s behavioral biometrics technology to prevent new account fraud for CrossCore users.

Screen Shot 2017-04-10 at 9.29.14 AMDebuted at FinovateFall 2016, CrossCore enables organizations to integrate technology from multiple fraud and identity solutions providers into a single API to reduce friction and false positives. BioCatch’s biometrics technology will help organizations identify fraudsters, even if they enter stolen information.

In the press release, BioCatch CEO Eyal Goldwerger said that BioCatch is helping Experian “[provide] a completely new layer of security using behavioral biometrics by focusing on ‘how’ a user enters information into an application, not ‘what’ information is being entered, in a seamless way that does not add any friction to the application process.”

BioCatch works by mapping user behavior during the onboarding process to distinguish between normal user behavior and fraudster behavior. For example, while a consumer is filling out a credit card application, BioCatch detects patterns such as the speed and/or cadence of keystrokes. Targeting anomalies in user behavior helps catch a fraudster even if all of the information is correct.

BioCatch was founded in 2011 and now monitors 2+ billion transactions per month for a number of major bank clients. At FinovateFall 2014, the company showed off Invisible Challenges. BioCatch was recently ranked number 19 in Planet Compliance’s Regtech Top 100 Power List. Earlier this year, the company teamed up with Nuance Communications to power continuous authentication for Nuance Security Suite solution.

Headquartered in Dublin, Ireland, Experian recently received authorization from the Financial Conduct Authority, an organization responsible for regulating consumer credit agencies in the U.K. Last month, the company joined the Marketplace Lending Association to drive responsible fintech innovation.

Finovate Debuts: Icon Solutions’ Instant Payments Helps Keep Banks PSD2 Compliant

Finovate Debuts: Icon Solutions’ Instant Payments Helps Keep Banks PSD2 Compliant

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IT payment consultancy Icon Solutions is tackling the difficult task of helping banks offer instant payments. With PSD2 regulations looming in the U.K. and the industry’s shift to a more open banking structure, simply saying the phrase instant payments may be enough to make a banker break out in hives.

That’s where Icon Solutions comes in. At FinovateEurope 2017 the company unveiled its Instant Payments Framework (IPF). “We believe that unless banks and PSPs are using the same kind of technology as the market disruptors and internet scale providers out there, how are they able to compete?” Icon’s business development director Richard Dear asked during the demo. He added, “What we’ve done is codify Icon’s many years of experience with instant payments, within a new software product, the Instant Payments Framework, or IPF.”

Company Facts

  • Founded in 2009
  • Headquartered in Wimbledon, United Kingdom
  • Processes 20 million payments an hour via IPF

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Tom Hay (Head of Payments) and Richard Dear (Business Development Director) debut Icon Solutions’ Instant Payments Framework

Richard DearWe interviewed Icon Solutions’ Business Development Director, Richard Dear (pictured), in the weeks following FinovateEurope earlier this year.

Finovate: What problem does Icon Solutions solve?

Dear: Icon believes that real-time or instant payments will underpin the API economy and drive innovation. Yet, current market solutions cannot easily transition to instant payments, are heavy-weight, inflexible and don’t address the significant organizational, technical and business risks.

Icon’s Instant Payments Framework (IPF) is a light-weight software product that enables organizations to process instant payments. IPF comes with a reference implementation for each scheme, for example Faster Payments, SCT inst and TCH. We then enable our clients to graphically fine-tune these predefined message flows to quickly meet their needs. IPF has a small footprint and uses open source technology to ensure speed of deployment, high performance, low latency, and 24×7 availability whilst reducing the cost of ownership.

Finovate: Who are your primary customers?

Dear: Our primary customers are members of instant payments schemes, ranging from tier 1 banks to fintechs.

Finovate: How does Icon Solutions solve the problem better?

Dear: We’ll highlight three key areas:

  1. IPF complements the existing IT infrastructure. IPF is specifically focussed on instant payments and enables banks to rapidly get to market without a “rip and replace” of their existing systems
  2. IPF comes with a reference implementation for each scheme. Effectively we have codified our many years of expertise in instant payments within the product to smooth implementation. We then empower clients to graphically fine-tune predefined message flows to quickly meet the needs of the bank, putting the power to make changes back in the hands of the bank rather than the vendor.
  3. IPF has a small footprint and uses open source technology to ensure speed of deployment, high performance, low latency and 24×7 availability whilst reducing the cost of ownership. It uses similar technology to the GAFA’s and internet-scale providers, allowing banks to compete in the new world.

Finovate: Tell us about your favorite implementation of your solution.

Dear: One of the key challenges facing banks when connecting to an instant payments network is how to detect payment fraud during transaction processing. With the increased volume in transaction processing accompanying a move to instant payments, fraud control and automation of manual tasks are key factors in the success of instant payments systems.

Icon has therefore been partnering with Featurespace, the world’s leading supplier of adaptive behavioral analytics technology. Their advanced machine learning platform detects anomalies in individual behaviour to spot new fraudulent activity in real time. Featurespace’s platform will allow Icon’s Instant Payment Framework (IPF) customers to monitor their data in real time and can reduce genuine transactions declined by over 70% and manual processing by over 50%. Featurespace’s ARIC platform complements IPF’s software as both are specifically designed for real-time processing.

Finovate: What in your background gave you the confidence to tackle this challenge?

Dear: Firstly, IPF is brought to you by a team of accomplished professionals with hands-on delivery experience of local and international instant payments solutions. Icon has one of the best resource pools of instant payments knowledge globally.

Secondly, with recent advances in technology and the increasing competition from fintechs, Icon’s clients have become increasingly frustrated with traditional vendor solutions based on technologies that are now ten to twenty years old. As a result Icon performed a comprehensive review of leading edge open-source products and methodologies and their suitability to the types of projects we could see happening over the next few years.

The result has meant we are able to work with our clients to help them take advantage of these changes in several practical ways, for example moving to a DevOps approach, as well as building IPF.

Finovate: What are some upcoming initiatives from Icon Solutions that we can look forward to over the next few months?

Dear: Our focus over the next few months is on expanding the client base in Europe and the U.S., across a number of use cases, including instant payments and PSD2.

Finovate: Where do you see Icon Solutions a year or two from now?

Dear: In a year or two we would expect to see Icon acknowledged as the only organisation providing banks with similar technology to the GAFA’s and internet-scale providers, allowing them to compete in the new world of instant payments and API banking. We also look forward to being back at Finovate and showing how we have delivered other use cases based on the same transactional framework as IPF!


Tom Hay (Head of Payments) and Richard Dear (Business Development Director) debut Icon Solutions’ Instant Payments Framework: