Defuse the Ticking Time Bomb of Data

Data is a valuable asset to your business – driving competitive advantage and transforming the customer experience. However, most organizations are unable to leverage it.

Join us on Thursday, March 14th for a case study on Using Smart Technologies to Modernize and Transform the Customer Experience in Banking. Norman Wren, former Director of Technology and Operations at Santander, and Dave Jones, Vice President of Product & Industry Marketing at Nuxeo, will show how to defuse data issues by using smart technologies like AI, micro-services, and modern content services.

In our latest Finovate webinar, Wren and Jones will discuss real world examples of practical business applications and solutions that can help you:

• Leverage existing data systems
• Drive value from unstructured data
• Have flexible, yet secure, and auditable data
• Remove obsolescence, reduce costs, and maintain compliance

Register today to learn how to modernize the customer experience in banking with smart technology and turn your data into a valuable asset.



Norman Wren, Financial Services Consultant; Former Director of Technology and Operations, Santander

Wren is a senior financial services executive with over 20 years’ experience operating at the board level, in complex and challenging regulated organizations. He has a wealth of experience in leading transformational change and delivering digital transformation projects for global companies including Santander, AXA, and Barclays and consulting with Anderson Consulting.


Dave Jones, Vice President of Product & Industry Marketing, Nuxeo

Jones is VP of Product Marketing for Content Services at Nuxeo. He is responsible for developing the global go-to-market strategy and execution plan for Nuxeo’s modern enterprise Content Services Platform.


Register now >>

Competing with Neo-Banks on Customer Value

Competing with Neo-Banks on Customer Value

As if disruption in the global banking sector was not already confusing enough, traditional institutions must now deal with the rise of neo-banks banks.  This new breed of competition are organizations that are purely digital. They don’t require the licensing, nor do they incur the regulatory burden of traditional banks. They exist without brick and mortar and provide fast, simple, easy to use, highly personalized services that are entirely done via mobile device.

Their rapid growth and success is a result of both a lower cost structure and a regulatory environment aimed at increasing competition and consumer choice. Additionally, they don’t try to be everything to everybody. They excel by offering a limited range of digital products like checking, savings, and a subset of consumer lending products, while deferring things like credit card and mortgage services to more traditional institutions. This results in a lower regulatory burden and reduced overhead which is passed on to the consumer via lower fees.

Their agility and speed is due to the absence of the burden of legacy technology. They are true digital natives — whereas most traditional banks offer a digital front end built on top of outdated and monolithic legacy system-based banking applications.

“These banks don’t carry the weight of legacy technology, so they can leapfrog over traditional infrastructure and disrupt the status quo.”

Judd Caplain, Head of Global Banking & Capital Markets, KPMG International

Neo-banks target millennials who are more receptive to change. With each passing year the influence of Gen Y changes the shape of the delivery of banking products and services – and that is the long-term bet Neo-banks are making today.

The disruption being driven by this demographic shift has not gone unnoticed by traditional banks. Not only is it forcing banks to accelerate plans to modernize their legacy IT systems and infrastructure, but also to discover new ways of delivering customer value.

The good news is that traditional banks have several advantages over the neo-banks including:

  • Well established and recognizable brands
  • Long histories and well-established customer relationships
  • Massive amounts of content and data on their customers
  • Deep insights into customer saving and spending habits

And although traditional banks are starting from a position of competitive advantage, in order to retain and extend that advantage in the digital age, they need to quickly learn how to

  • modernize and extend the same customer value that digital-based neo-banks deliver;
  • shift the mindset and the culture from business transactions to providing experiences; and
  • focus on helping people with their financial lives, not simply selling products.

No one wakes up in the morning and wonders what the next product offering from their bank is going to be. To that end, traditional banks need to extend and grow the value of the customer relationship beyond increasing products per household and focus on increasing value through improving digitized customer experiences.

To learn how one of the top 15 banks in the world partnered with Nuxeo to extend customer value, join us at Finovate Europe on February 14th at 11:15am for “The ticking time bomb of data: Making sense of legacy data in different systems.presented by Norman Wren, former Director of Technology and Operations for Santander.

Women in Fintech: “Pursuing Growth and Pursuing Profits Are Not Mutually Exclusive”

Ahead of FinovateEurope, we spoke to Valentina Kristensen, Director, Growth & Communications at OakNorth, about her experience in fintech, why sometimes it pays to take a chance and write an elevator pitch for your ideal role, and where the future of fintech is set to go. Valentina will be discussing the current state of play amongst challenger banks during her presentation at FinovateEurope next month.

VALENTINA KRISTENSENRead more about Valentina Kristensen’s upcoming presentation. And for more information about FinovateEurope, including how to pick up your tickets, visit out information page.

Finovate: How did you start your career?

Valentina Kristensen: My career in communications started at Lansons. I was introduced to the agency by someone I met at a CIPR (Chartered Institute of Public Relations) “drinks and links” event who told me they were looking for recent grads to join their trainee programme. I had sat my final exam at university two months earlier and was a week away from finishing a PR internship, so I was looking for a job in the industry. I really liked the look of Lansons and their clients, so applied, went for various interviews and a test, and was fortunate to get the job. It was 2011, so the midst of the financial crisis when a lot of companies were still undergoing hiring freezes, so I was very lucky to get it when I did!

Finovate: Tell us a little about the work you did when you started at Lansons and how that led you to fintech.

Kristensen: My first client at Lansons was Metro Bank which gave me my first foray into challenger/disruptor brands and from there, I was hooked. “Fintech” as a concept wouldn’t become mainstream for a few more years, but my time at Lansons gave me exposure to a number of challenger brands across different financial services areas – wealth management, alternative lending, pensions, banking, etc. – so I was well-versed in the “fin” of “fintech” by the time I decided to specialise in fintech.

OakNorth was a client of mine – I joined the account in June 2015, so before OakNorth had launched, done their series A, got their first client, etc. A few months after the launch in September 2015, I was seconded as things were getting busier, and from my first day, I absolutely loved it. I loved the work, I loved the challenge, I loved the team and leadership, culturally it was a great fit, and I believed in OakNorth’s mission and what it’s trying to achieve. So I emailed Rishi and Joel (our co-founders) asking to meet with them to discuss an idea I had, and then two days later, I gave them the elevator pitch as to why I felt they should hire me full-time.

Finovate: Bold!

Kristensen: Granted, it was a ballsy move, but I’d have always regretted if I didn’t go for it and fortunately, both Rishi and Joel were very receptive, so it was a risk that paid off! I joined full time in July 2016 and it’s been quite a journey ever since – going from a start-up to where we are today with a £2.6bn loan book, c.300 people across the group, offices in multiple markets, over $570m raised and a $2.3bn valuation.

Finovate: What was your lightbulb moment?

Kristensen: It was during my secondment – it was a Thursday after I’d left the OakNorth offices and I was on my way to meet some friends for dinner. I was on the tube and it just hit me – “I want to work for OakNorth. That is where I should be.” And that was it. By the time I arrived at the restaurant to meet my friends, I was so excited and had drafted a pitch to Rishi and Joel in the notes section of my phone! If I’d been too afraid to take the chance, it’s very likely that I would have missed the opportunity and wouldn’t be here today.

Finovate: Do you think we see too few women in fintech? Why do you think this?

Kristensen: Unfortunately, yes, but with every year that passes, I feel like I’m seeing more and more women pursuing careers in these industries, more and more women speaking at and attending industry events, and more and more women in leadership roles at finance and fintech companies.

I think the reason that historically (and still today) numbers are low is because there’s still not a strong pipeline for encouraging women to enter these fields and move up the ranks into senior roles in these fields. 

Finovate: How can businesses improve this?

Kristensen: I’ve seen loads of great initiatives – blind CVs, the Women in Finance Charter, the Fintech Parity Pledge, gender pay gap reporting as it helps to highlight gender disparities at different levels of organisations – and institutions – FinTECHTalents which I’m on the steering committee for, Code First: Girls (I’m actually starting their 8-week coding course this month which I’m really excited for!), Raspberry Pi which is training 40,000 teachers on computing and coding so that every child (boys and girls) in the UK can learn computer science…These are just a few examples, but businesses could partner with these institutions or commit to some of these initiatives and I’m sure we’d see numbers improve.

At OakNorth, we work with schools and universities to do anything from a guest lecture or Q&A session on getting into fintech, all the way through to larger initiatives whereby we sponsor a series of talks and events specifically aimed at encouraging girls and young women to consider STEM industries for their future careers.

Finovate: What advice do you have for women starting their career in FinTech?

Kristensen: My advice isn’t really women specific, as I think it’s relevant for anyone starting their career in the industry – take every opportunity to learn and meet new people. There are loads of free industry events that are great for doing this such as: the Monzo open office days or Fintech Insider After Dark Live. Also, make sure you subscribe to relevant podcasts as they’re a great way to get to grips with all the different parts of the industry and discover which one excites you most – some I listen to are: Fintech Insider from 11:FS, Rebank: Banking the Future, and Breaking Banks. 

Finovate: What tech innovations are you most excited about this year?

Kristensen: Well what we’re doing at OakNorth – applying big data and machine learning to SME lending – clearly excites me! But beyond that, I think anything in regtech is also super-interesting as it affects pretty much everyone working in the industry, and could have a 10X impact on their ability to securely service customers without jeopardising on the speed or quality of the user experience.

Finovate: So, what will the future of fintech look like?

Kristensen: It depends on how far into the future we look! In the next five years, I think we’ll see more consolidation amongst small-to-medium sized fintechs, IPOs from some of the larger ones, more unicorns being born (and some dying), and (hopefully) more fintechs proving that pursuing growth and pursuing profits are not mutually exclusive!

Enabling Information-Driven Financial Services

Now more than ever, leading financial institutions depend on technology to mine valuable data from a multitude of complex sources to enrich and connect it across topical lines so key stakeholders can obtain relevant information.

This can provide tremendous opportunities to increase revenue and reduce risk. Yet, at the same time, organizations are required to comply with even more stringent regulations.

These regulations, such as Dodd Frank (US), MiFID II (EU), the GDPR (EU) and the proposed California Consumer Privacy Act, are examples of major regulatory changes that heighten the pressure on your organization to organize and secure data, as well as make it readily accessible no matter where it is stored and in what applications.

Becoming information-driven can help your organization enhance the performance of key stakeholders in significant ways, such as:

  • Leveraging technology to surface actionable information across all business functions.
  • Finding patterns and relationships among disparate data from different silos to deliver an advanced Know Your Customer (KYC) approach with contextual insights from a timeline of important events including M&A activity, fundraising, credits, litigation, etc.
  • Surfacing topically relevant information from disparate sources in a unified view – for example, a 360° view of a bond fund that brings together information from different business applications, previous analysis, broker commentary, email, new sites, etc.

Find out more by downloading this Sinequa white paper >> 

Cracking the Fintech Code

As 2019 gets into full swing, we wanted to take one last look back at the highlights of the last few months of 2018. Download the latest eMagazine now!

Our multimedia eMagazine visits with industry analysts at FinovateFall, studies the value of bank-fintech partnerships, reviews important trends to consider before the year comes to an end, and more.

We’ve packaged all of this in a slick, new format focused on the user experience. Enjoy!

From Legacy Core to Digital Bank: Paths Forward

Thursday 13 December   15:00 GMT

Financial institutions are racing towards the digital future, working to transform their operations in response to increasing competition, expanding markets, and diversifying customer segments. Watch the latest Finovate webinar to hear from an expert panel on unchaining yourself from legacy systems.

Whether aiming for more share of wallet or targeting the underbanked and unbanked, growth opportunities are there if banks can find the right combination of channels, technology, and solutions.

To reach this future, institutions must invest in new technologies that boost their ability to scale operations and serve customers more efficiently. While large, well-capitalized banks have paths to progressively renovate their legacy systems and build new digital layers, smaller community and regional banks have found it more challenging and risky to pursue significant transformation efforts. Experts from CeleritiFinTech, a leading innovator in global banking and payments systems, and DXC Technology discussed:

  • Key challenges around core modernization for mid-tier community and regional banks
  • Five potential modernization paths financial institutions can pursue
  • New cloud-enabled and as-a-service models banks should consider


  • Thomas Demchak, Banking and Capital Markets Technologist, DXC Technology
  • Terry Rupp, Chief Technology Officer, CeleritiFinTech
  • Scott Lorenz, Head of Global Core Banking Strategy and Product, CeleritiFinTech

Webinar: Turning Identity Verification Into a Competitive Advantage

The digital lending and finance sector has grown dramatically in the last few years but traditional banks still dominate lending and the financial services space, while digital-first challengers and fintechs are still facing an uphill battle to capture customers and take advantage of the opportunity the digital transformation has provided.

Customers are taking notice of these newcomers though, and efficient onboarding using digitized workflows, such as digital identity verification technology, are being used by both new entrants and incumbents to boost competitiveness in an era where many consumers are increasingly shifting from being digital-first to digital-only.

Watch this Finovate webinar to learn from leading experts in the digital space who will delve into how digital lenders, fintechs, and even incumbents can leverage digital to ward off inefficiency, drive the best possible customer experience, and enhance the speed and cost-effectiveness of the onboarding process.

Our experts will be covering topics including:

  • The landscape for digital lenders in Europe: Explore the rapidly-expanding digital landscape and what digital lenders are competing with incumbents.
  • The need for increased security: See methods for mitigating fraud and risk posed by financial transactions in the online world where face-to-face or traditional ways of verification aren’t possible.
  • Seamless user experience: Learn how leading companies are leveraging digital ID verification to bring on more customers, more quickly.
  • Cutting compliance costs while boosting efficiency: See how, in a supposedly digital world, mandatory KYC and AML checks are still all too often a largely manual process. Digital processes have the potential to help to reduce KYC and AML compliance costs by up to 70% – and could improve the speed of these checks by up to 80%.


Lex Sokolin
Global Director Fintech Strategy, Partner
Autonomous Research

Sokolin is a futurist and entrepreneur focused on the next generation of financial services. He directs Fintech Strategy at Autonomous Research, a global research firm for the financial sector, helping clients understand and leverage innovation. Covered themes include roboadvice, blockchain and cryptoeconomy, artificial intelligence, chatbots, neobanks, and banks-as-a-platform, insurtech, and regtech.

Joe Bloemendaal
VP of Identity, EMEA

Bloemendaal has long been actively involved in online identity and risk management, with 15+ years of experience in entrepreneurship, international sales and marketing in the field of internet technology, and SAAS. In his career, Bloemendaal has successfully founded and managed two businesses which still exist to this day. As VP of Identity for EU for Mitek, Bloemendaal is responsible for setting the strategy and continually driving growth for Mitek in digital identity verification across Europe.

What’s Driving the Fintech Ecosystem?

The fintech space is filled with new players bringing to market new innovations and solutions to old business and consumer problems, as well as traditional businesses looking to develop in-house innovation teams and partner with start-ups. But what they both have in common is a desire to meet and exceed changing customer demands, make financial services more accessible and user-friendly, and keep up with the fast-paced technological advances. During FinovateFall, we sat down with the experts on the ground to ask them about what’s driving the fintech ecosystem where they work.

Andrew Boyajian, Head of Banking, North America, Transferwise on overcoming regulatory challenges to launch a global product.

Neeraj Arora, Global Head of Decision Science and Data Automation – Personal Insurance at AIG on the importance of an innovation branch in the business and why they should work hand-in-hand with start-ups.

David Snitkof, Head of Data Integration & Insights at Kabbage discusses leveraging data and why it should be more than just plugging in some numbers to get an output.

Christian Zimmerman, Co-founder & CEO, Qoins on the pain points which lead him to Qoins and what the future has in-store for crowd-funding to pay back loans.

Alyson Clarke, Principal Analyst, Forrester on the three components for a quality customer experience.

Generating Value from Bank, Insurance and Fintech Partnerships

During Finovate Fall, four stages provided the chance for more focused discussions around the banking and payments, digital lending and wealth management. Here, on the Emerging Technologies stage, a panel discusses the role of partnerships in generating value. Featuring:

  • George Anderson – CEO & Founder, Ninth Wave
  • Nathalie Dore – Chief Digital and Acceleration Officer, BNP Paribas Cardif
  • Matt Ribbens – SVP Enterprise Digital Strategy, BB&T
  • Dave Mooney – President and CEO, Alliant Credit Union
  • Travis Skelly – Senior Vice President, Venture Investing, Citi Ventures
  • Michael Roberts – Chief Marketing & Digital Strategy Officer, Bank of America Merchant Services

Webinar: What’s next for top-tier banks and financial messaging?

WIFT remains a mission critical channel for all financial institutions. But the cost and complexity of operating SWIFT for top-tier banks has increased substantially since the introduction of SWIFT’s CSP programme. As payments and connectivity become increasingly commoditised for all financial institutions, banks are re-thinking how best to maintain secure, reliable and compliant SWIFT operations and back-office applications at the lowest cost.

To respond to our customers’ needs, equensWorldline has launched a new fully managed service to meet the needs of tier-1 banks that can no longer afford to invest in ageing infrastructure or meet increasingly stringent regulations and market practices.

Now, for the first time, outsourcing of SWIFT and other financial messaging channels is a realistic and attractive option for tier-1 banks that previously operated their SWIFT infrastructures in-house.

Commerzbank AG, a top SWIFT user, recognised the benefits and adopted the Next Generation Financial Messaging service from Worldline, an Atos Group Company. The service uses the BOX Messaging Hub from Intercope.

The webinar will give an overview of the:

  • Fundamental changes to SWIFT operations impacting Tier-1 banks
  • Changes to the regulatory environment including SWIFT’s CSP programme
  • The key financial benefits of  using this managed service
  • Key benefits of a modern and high performance platform
  • Flexible customization to customer needs
  • Ease of integration to back-end applications


Julius Pietowicz, Head of the SWIFT Service Centre, equensWorldline

Olaf Badstuebner, Global Director Financial Services, Atos Group

Daragh Kirby, Sales Director, INTERCOPE