Finovate Webinar: Solving the ‘identity problem’ for PSD2 and GDPR

Date: Tuesday, December 05, 2017

Time: 02:00 PM Greenwich Mean Time

Duration: 1 hour

Psssst…Can’t attend? Register and we’ll send you a recording.


The Second Payment Services Directive (PSD2) mandates banks across the European Union to add two-factor Strong Customer Authentication (SCA) and Strong Customer Identity Verification (SCeID) on all remote access to customer accounts.

Both SCA and SCeID are mandated by PSD2, although the latter is not well understood. And failure to implement these capabilities exposes banks to penalties up to 2% of global annual turnover under GDPR.

The aim of this webinar is to examine the links between SCeID and SCA in the context of PSD2 and GDPR, sharing insight into how legislation mandates regulated firms to digitally verify customer identity and what technology helps to achieve this objective.

Join this Finovate webinar in association with Jumio to hear expert speakers from Jumio, Consult Hyperion and leading FinTech businesses discuss the challenges – and opportunities – of SCA and SCeID. During an interactive panel discussion, the speakers will address a number of key questions, including:

  • How are SCeID and SCA connected?
  • How are the various regulatory mandates which require secure authentication and verification, such as PSD2 and GDPR, similar, and how do they differ?
  • What are the pitfalls to avoid when implementing SCeID and SCA?
  • Why does the reset process become so critical – and how can banks make sure they have robust protections in place around reset?
  • What technology solutions can banks leverage to meet their obligations around security and identification?


Moderator: Ruth Wandhöfer
Global Head of Regulatory & Market Strategy




Gordon Harrison
Business Development Manager




Tim Richards
Principal Consultant
Consult Hyperion




Pascale-Marie Brien
Senior Policy Adviser
European Banking Federation




Register now >>

Finovate Webinar: First Impressions Matter – Understand Your Customer

Date: Thursday, December 07, 2017

Time: 11:00 AM Eastern Standard Time

Duration: 1 hour

Psssst…Can’t attend? Register and we’ll send you a recording.


The way consumers shop, buy and use financial services is changing along with ever-increasing expectations. Despite shopping online, many customers still buy financial products in the branch. Finovate and Quadient invite you to attend our 30-45 minute webinar to learn why an inviting onboarding process for customers is no longer optional.

During this webinar, Bob Meara, Senior Analyst at Celent will discuss:

  1. Why omni-channel customer onboarding is needed
  2. Where many onboarding processes fall short
  3. What’s a bank to do: 4 recommended steps to achieving omni-channel delivery

Focusing on Financial Institutions, Andrew Stevens, Product Marketing Manager at Quadient will discuss the importance of putting the customer at the center of your onboarding journeys in face-to-face environments, and how this method will delight your customers.

Bob Meara
Senior Analyst




Andrew Stevens
Product Marketing Manager




David Penn (moderator)
Research Analyst




Join the Next Wave of RegTech Innovators

Call for Demos at RegTech Rising 1 & 2 November 2017 London.

RegTech Rising is the first large scale event in Europe dedicated to RegTech.  We’re bringing together the entire ecosystem – regulators; financial institutions; RegTech providers; industry advisers – to debate how to collaborate in order to accelerate innovation and capture the RegTech opportunity.

The financial crisis of 2008 resulted in a tranche of new regulations for the financial services sector and these reforms dramatically increased costs and complexity for the financial services sector relating to compliance, supervisory and reporting requirements.  Many financial services providers have legacy systems that are just not capable of delivering the breadth of functionality required to take the pain out of regulatory compliance. RegTech could be a real breakthrough but there are real challenges in bringing new technology into the institution and integrating it with legacy systems.

RegTech Rising will address all these issues and more.

On 31 October our New Tech For RegTech Lab will examine the new technologies which are driving change and explore applications of artificial intelligence; machine learning; open APIs and distributed ledger technology for regulatory compliance.

On 1 & 2 November the RegTech Rising Conference will explore key strategic issues as well as offering deep dive sessions into specific regulatory areas.  Hear from regulators spearheading the RegTech initiative; those leading the charge for change within financial institutions and the providers who are creating the innovative solutions.

Visit to see the latest agenda and the speaker list.

If you wish to demo your RegTech solution to Heads of Innovation; Heads of Digital Innovations; Heads of Regulatory Change; Chief Compliance Officers; Chief Technology Officers; Chief Risk Officers; Chief Operating Officers, please contact

Aleksandra Gren of Fiserv Advises ‘Teach STEM From an Early Age’ for Equality in Fintech

This article was first published on FinTech Futures on July 11th 2017.

Aleksandra Gren chats to us about her focus on making a success story out of fintech around the world. Today, she is Strategic Sales, Country Manager at Fiserv and Fortune Most Powerful Women US Mentoring Program Alumna. How does she think the fintech space will adapt as a more gender-equal environment, and how should we promote women in tech?

How did you start your career?

I started my career in banking at 23 after I graduated from the University of British Columbia in Vancouver, Canada, with a degree in international relations. As I quickly realized that technology has a huge role in how things are run in the world of banking, I joined a fast growing U.S. technology company expanding its outreach in Europe and the Middle East. There, I saw first hand the continuing fusion of banking and technology in a number of economies around the world.

What sparked your interest in fintech?

From my experience of working in various countries, I saw how similar the challenges in banking were when it came to technology. In the mid-90s, technology and business departments within a typical bank didn’t talk to each other. As consumer-originated technologies started affecting the enterprise sector, business and technology began to realize how they need each other to be successful. Today most financial services’ CEOs acknowledge that running a bank is like running a big technology company which happens to be in banking. 

What was your lightbulb moment?

I don’t think there was necessarily a “lightbulb moment”. Different regions around the world embraced change differently. For example, some banks in Asia and Central Europe benefitted from the leap frogging effect and went from very little computerization in early 90s, straight to full digitization today. They skipped cheques, implemented instant payments, and designed new business models by leveraging the newest technologies from the start. The technology journey for banks in the developed economies of Western Europe and North America has been more evolutionary.

What inspires you?

People are my biggest inspiration. I believe strongly in the power of the individual. We as individuals are not powerless; people on their own can do great things and make positive changes in the world, even if it is through small steps. I was always inspired by personal stories of great leaders and very early on developed a belief that every person matters and can contribute. I always believed that it is important to motivate people to tap into their inner potential. In my opinion, the key measure of leadership is how effectively the leader is able to build talent around them. Do they listen to the people closest to the battle field, who test management’s strategies first hand? For me the biggest source of insights are always conversations with the front-line people in any business.

Why is the #WomenInTech movement important?

With the onset of artificial intelligence, bots and virtual reality, we are witnessing a shortage of data science skills. Various sources refer to vacancies counted into millions in the data science fields around the world by 2020. It is important that STEM skills are taught from a very young age and that STEM becomes a key priority for domestic digital agendas. For me, the #WomenInTech movement is very important as women represent 50% of society. They have extra responsibilities assigned to their roles, which should mean more investment, more recognition, and more support at a state and corporate level. The #WomenInTech awareness and programs also have the power to capture the mindset of young girls before college years. Women need to be taught the STEM skills needed at primary school, as it will help them to perform in future digital industries and succeed in the workplace. There are certainly some excellent schemes out there at the moment, but we still have a little way to go to capture girl’s imaginations at a very young age.

What piece of advice would you give women starting their careers in fintech?

Always keep learning: from people around you, the industry and changes in technology. Stay curious and open minded. It is important for women to step outside of their comfort zone and keep pushing for more.  Take a computer course, learn to code, do something you wouldn’t normally do. I would also say that women need to believe in themselves and know that their voice matters and that can drive innovation and change in the industry.

Throughout the year we will be profiling women in fintech, not simply to celebrate their success but also to hear what has worked for them during the course of their careers. Click here to read more inspirational stories from fintech’s leading women >>

Finovate Talks: The Conversation Continues

Today at FinovateFall, we continued to speak to some of our key speakers about the hottest topics that we have been discussing over this year’s event. Here, Nathan Snell, Chief Innovation Officer at nCino stresses the importance of customer experience and how the “innovation journey” can be improved when he spoke to Julie Muhn, Finovate Research Analyst at the conference.

Watch more interviews here:


Finovate Talks: Creating the Foundations for Financial Literacy

Ederick Lokpez, Director Engagement Strategy, Customer Experience Office, U.S. Bank

Watch here >>


Finovate Talks: RegTech – Innovation vs. the Regulation Regime

Joanne Barefoot, CEO at Barefoot Innovation Group

Watch here >> 


Finovate Talks: RegTech – Tech or Die

Pascal Bouvier, Fintech Venture Investor & Thought Leader

Watch here >>


How Can Banks with Older Core Systems Take Advantage of Fintech Innovation?

Oded Shoshany, CEO at CelerityFinTech

Watch here >>


Investing with a Difference: How To Stand Out From the Crowd

Ross Baird, CEO, Village Capital

Watch here >>


Top Tips for Startups To Stand Out Within Incubators

Matt Armstead, Executive Director, Fintech71

Watch here >>


Top Fintech Innovations To Look Out For in 2018


Fintech innovation is experiencing its highest-ever interest levels, and 2017 has seen some revolutionary new ways of doing business emerge. With the stage set for an explosive 2018, what are some of the top innovations to watch out for next year? Hear what global industry leaders predict for the future of fintech.

Nick Ogden – founder and Executive Chairman, ClearBank

The number one thing that’s going to occur in 2018 is fragmentation of the marketplace as we know it today. The days of big banks delivering everything and being specialists in everything are over. Some of them might still not accept that but the reality is that it’s happened.

You’ve got ringfencing in the UK occurring, and it will be in place by January 2019. Where you’ll get to is a situation whereby there’ll be transactional banking, which everybody needs – it’s how we pay bills and how we receive our salary. And it’s the same structure for businesses.

Then there’ll be different ways in which we consume financial services – things that we use occasionally like a car loan, a house loan, or a holiday loan. And the market will change to encourage customers to seek alternative choices as opposed to feeling reliant on one choice.

Ajay Bhalla – President of Global Enterprise Risk and Security, MasterCard

These technologies are now reaching a point where they can really change consumer experience, and that’s one of the reasons for our investments in this artificial intelligence space. These algorithms and the way they make decisions are becoming so good that we as consumers will increasingly leave our devices to start making decisions for us.

And it’s cool and it’s sometimes worrying, but in the bigger picture it’s going to change the way we live. And I think that’s not very far away now.

Karen Kerrigan – Chief Legal Officer, Seedrs

Rather than looking at a specific technology, have a look at a particular sector. There are a lot of challenger banks out there at the moment – Starling Bank, ClearBank, Monzo, Tandem – and they’re all vying for the same space. They’re all doing things slightly differently, but  ultimately are taking on the banks.

How they do that, what technologies they use, and how they embrace user experience will be a fascinating journey, and I’d urge everyone to keep their eyes on it.

Want to learn more about the future of finance from these and other global industry leaders, including Professors Nir Vulkan and Alex Pentland, and David Shrier?

Saïd Business School, University of Oxford is collaborating with online education provider GetSmarter to present the Oxford Fintech Programme, a 10-week online programme designed to equip you with the skills, tools, knowledge, and network you need to take a fintech startup from concept to execution.

Finovate Talks: How To Make it as a Small Business in Fintech – Kathryn Petralia, Kabbage

This year at FinovateFall, we spoke to some of our key speakers about the hottest topics that we have been discussing over this year’s event. Watch the interviews here:


Finovate Talks: Meet the Fintech Observer

Dave Birch, Global Ambassador, Consult Hyperion

Watch here >>


Finovate Talks: Financial Inclusion for Latin American Communities 

Ramona Ortega, CEO & Founder, My Money My Future

Watch here >>


Finovate Talks: How BankMobile Has Turned Digital Banking on its Head

Luvleen Sidhu, Co-Founder, Chief Strategy Officer and President of BankMobile

Watch here >>


Does the US Have a Savings Problem? 

Mimi Chan, CEO & Founder, Littlefund

Watch here >>


How Will AI Change the World of Underwriting? 

Mike Armstrong, President, ZestFinance

Watch here >>


How Can Fintech Facilitate Stability in a Gig Economy?

Rachel Schneider, Senior Vice President, CFSI

Watch here >>

Keeping Up with Fintech

According to Google Trends, the search term “fintech” only began its upward swing in search popularity in January 2015, hitting its peak in May 2017. This rapid increase in search prevalence came as a result of the world’s collective interest and investment in financial innovation and disruption.

While the evolution of financial technologies and innovation is ushering in an exciting new world of opportunities, it’s becoming increasingly difficult to keep up with the fast-paced growth of the global fintech industry. And with so much global interest, it’s near-impossible to stay ahead of the curve.

As Professor Alex Pentland, guest speaker on the Oxford Fintech Programme, puts it: “Fintech is happening right now. We’re seeing all these very exciting changes ranging from Bitcoin, which is sort of old, to Initial Coin Offerings, which are very new. We’re also seeing much more of the democratisation of fintech, so a lot of the crowdsourcing things are opening up new ways of investment that just haven’t happened before.”

From digital wallet Curve, to AI-driven mortgage auction system Lendr, fintech startups are being created by anyone and everyone with a good idea and the appropriate tools.

Fintech innovation isn’t limited to the game of upsetting incumbents and big banks, either. Proptech applications are allowing potential homeowners to virtually tour and remodel their future homes using VR, and with the increase in size of the transactions taking place on fintech platforms, recording, monitoring, and ensuring compliance will need to be high on everyone’s priority list, driving the need for regtech.

These revolutionary new technologies bring with them exciting opportunities, and worrying prospects. Industry experts believe that between 2 million and 6 million jobs will be lost over the next decade due to disruptive financial technologies like Artificial Intelligence (AI) and blockchain. Illustrating the potential, digital challenger banks such as Starling and Monzo can operate with 90% less headcount than traditional banks.

While this is exciting for big business owners, the average employee will stand the chance to find themselves without a job very soon. But fintech, proptech, regtech, and other associated innovations will enable small and medium businesses to create both new wealth for expansion, and new job roles. The challenge now is finding a way to not only engage with fintech, but to also stay ahead of the curve.

One way to up-skill quickly is to tap into the knowledge of global experts, and put the skills you learn to use immediately. As industries and innovation continue to evolve at a rapid pace, interactive and online burst-like education is a natural solution. This format of learning allows you to enhance your skills in a matter of weeks, in your own time, and collaborate with like-minded individuals from across the globe.

Saïd Business School, University of Oxford is collaborating with online education provider GetSmarter to present the Oxford Fintech Programme, a 10-week online programme designed to equip you with the skills, tools, knowledge, and network you need to take a fintech startup from concept to execution.

D3 Banking’s Christina McGeorge Talks About Finding Her Niche as a Fintech Professional

This article was first published on FinTech Futures on June 27th 2017.

Part of our #WomenInFinTech series, we chat to Christina McGeorge – chief product officer and VP of product ownership for D3 Banking – about how she only became aware of her success within fintech a few years ago. She shares some words of inspiration and motivation to the next round of successful women in tech.

How did you start your career?

I began my career nearly thirty years ago as a software engineer at ACI Worldwide. I was still in college, working on my degree in management information systems at the University of Nebraska at Omaha. After two years, I switched my focus to solutions architecture because I wanted to broaden my skillset. I went on to work for ACI for 20 years, eventually becoming the lead design engineer for ACI’s point of sale product.

What sparked your interest in fintech?

Computer sciences had always been an interest of mine, so it was a natural fit to study in college. However, my curiosity and passion quickly grew beyond just computer sciences, and I found myself pursuing some exciting opportunities in the fintech space. I’ve been hooked ever since.

What was your lightbulb moment?

I’ve always enjoyed my work, but my lightbulb moment didn’t come along until a few years ago. While I was designing front-end authorization systems at ACI and back-office solutions for BHMI, I was assembling pieces of a puzzle, gaining more knowledge of particular niches within the fintech space. It wasn’t until I joined D3 Banking and gained a new perspective that the broader picture came into focus. Suddenly, the trajectory of my career made sense. Without my previous experiences and the perspectives gained from them, I would not have been positioned to contribute to D3 Banking as I have, helping to design our platform. The pieces of the puzzle just fell into place; I had been on this path all along.

What inspires you?

I’ve always been inspired by the notion of providing people with the opportunity to better themselves financially. This is why when I had the chance to join a start-up digital banking company more than five years ago, there was no hesitation. I was employee number 15 at D3 Banking, which allowed me to help build our platform from the ground up in a way that helps both banks to reduce complexities in their systems, and end users to better understand their financial situations and enhance communication with their banks.

Why is the #WomenInTech movement important?

Culturally, we struggle with the idea that it’s normal or even acceptable for girls to be good at math or sciences. In fact, I remember being one of few girls in my computer science classes. The #WomenInTech movement spreads the message that anyone in the world, even a young girl in grade school, can be good at science at math, and that the world is open to you. This is so important for future growth and progress.

What piece of advice would you give women starting their careers in fintech?

When I was younger, my grandfather used to quiz me on my math. I remember one day he told me, “it’s not whether you can; it’s whether you want to.” That’s something that really resonated with me, and is something I think is important for not only women, but all people to know. You are capable, if you’re willing to put in the effort necessary to achieve your goals.

Throughout the year we will be profiling women in fintech, not simply to celebrate their success but also to hear what has worked for them during the course of their careers. Click here to read more inspirational stories from fintech’s leading women >>