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Vymo Fuels Insight for VP Bank’s FE Credit

Personal sales assistant Vymo recently teamed up with FE Credit, the consumer lending services division of Vietnam-based VP Bank.

Through the partnership, Vymo is handling pieces in FE Credit’s mortgage lending workflow. Specifically, Vymo is helping FE Credit with customer acquisition, lead generation, and onboarding. The India-based company will offer its automated sales tool to help FE Credit’s team of 20,000 sales executives and 8,000 agents become more productive.

Vymo prompts the salesperson to make notes about their sales calls

After the deal is closed, Vymo helps agents follow up with up-sell and cross-sell opportunities and makes it easy to track down missed payments.

Vymo’s sales tool offers multiple ways of driving productivity, beginning with assisting with client onboarding and authentication. The tool also assigns each lead to the best agent for the job based on experience and geographical location, offers next best action suggestions, and sends timely nudges to sales agents. Additionally, by notifying agents of the leads on their mobile device, FE Credit’s team is able to follow up on inquiries within 15 minutes. When a meeting is complete, the app prompts the salesperson to make notes about the client and how the meeting went.

FE Credit, the largest lending organization in Vietnam, initiated the partnership in an effort to work on its ambition of “better, not more,” meaning that it wants to improve upon its existing services before offering consumers more services. Kalidas Ghose, Vice Chairman and CEO of FE Credit, said the company selected Vymo “because of its unique application of automation and AI technology that allows for seamless data capture and contextual recommendations.”

With 140 employees, and 100,000 users on its platform Vymo has raised $23 million since it was founded in 2013. The company demonstrated its sales tool at FinovateAsia 2018 and has since made a major geographical expansion, launching in the U.S. a couple of months back.