FinovateFall 2016 / Econiq
Presenter Profile:
How they describe themselves: Econiq developed The Conversation Hub using color coded conversations to solve the problem in branches and contact centers of disconnected customer conversations, lost value and no executive visibility for bank and insurer frontline staff, operational management and executives.
How they describe their product/innovation: For banks, insurers and other companies that have high value complex customer conversations The Conversation Hub from Econiq adds color and value to conversation, transforms customer conversations into color, converts colored conversations into value and quickly delivers it to the bottom line.
Product distribution strategy: Through financial institutions
Contacts:
Bus. Dev.: Stephen Blake, CCVO, sblake@econiq.com, +353 86 829 4346
Press: Mary Chambers, Project Manager Internal Projects, mchambers@econiq.com, +353 91 396 435
Sales: Joseph Wilkinson, EVP, jwilkinson@econiq.com, 617-784-4779
Website: econiq.com
Twitter: @conversationhub
HQ: Burlington, MA
Founded: 2007
Product Demoed: The Conversation Hub
Product Launch: 2015
Metrics: With twenty-five team members Econiq has a product design center in Galway Ireland, a software development center in India, and offices in Burlington MA, Chicago IL, Manchester UK, and Dublin Ireland.
Presenters: Jim Callan (CEO & Founder), Cleve Cogswell (Sr. Conversation Crafting Consultant)
- Key Executives
James Callan (CEO), Stephen Blake (CCVO), Stephen Ryan (CTO)
Key Stats
- Key Board Members
Jonathan Davie (Chairman), Stephen Pull (Non-Executive Director), Stan De Schepper (Non-Executive Director)
- Key Customers
Econiq is already live and delivering significant value from customer conversations in branches and contact centers for a number of American and European Banks and Insurance companies. Customers include Zurich Insurance, Aviva Insurance, Cambridge Savings Bank, First Merchant Bank and Anchor Bank.