Customer communications management specialist Quadient released a tool today that helps mid-sized insurers deliver personalized claims correspondence to customers across channels. Quadient Correspondence is a subscription-based, SaaS solution that helps insurers make the move to digital without requiring in-house IT expertise.
The new tool works with a company’s existing claims system and because it offers a pre-loaded library of insurance-specific content as well as pre-built workflows, it processes claims faster than traditional methods. Agents can make communication templates in less than one hour, create customized correspondence in less than one minute, make approvals in less than one hour, onboard new employees in less than a day, and communicate via print and digital channels instantly.
To maximize time saved, Quadient Correspondence’s pre-loaded content offers the most commonly used claims templates that are pre-approved for regulatory compliance. The templates are also able to be edited, if needed, to suit specific circumstances.
“The claims process is the most expensive and important customer touchpoint insurers have, and often the moment of truth in an insurer-consumer relationship,” said Tamir Sigal, chief marketing officer at Quadient. “[Quadient Correspondence] is a robust solution that finally enables smaller insurance organizations to operate like a Tier One enterprise, enabling immediate claims process improvement consumers will appreciate.”
Quadient rebranded from GMC Software last fall, and in a demo at FinovateEurope earlier this year, showed how banks can leverage AI. In a report earlier this fall, Ovum listed the Switzerland-based company as a Top Customer Journey Mapping Vendor.