Increasing Resiliency and Agility to Anticipate Ongoing Market Volatility

Increasing Resiliency and Agility to Anticipate Ongoing Market Volatility

The following is a sponsored post by Tim FitzGerald, EMEA Financial Services Sales Manager, InterSystems.


If the last few years have proven anything, it’s that market volatility will occur with monotonous regularity. Even if we can’t predict the exact nature of the turbulence – whether it’s the impact of geo-political events, pandemics, elections, or disasters – the effects are being felt with increasing frequency. Being able to anticipate and respond to sudden market changes has become increasingly important.

As many organizations look to obtain the capabilities needed to become more agile and resilient in the face of this ongoing volatility, the role of data has become more widely recognized. In particular, in a landscape where things can change very quickly, there is a growing understanding of the importance obtaining fresh data.

Today, the ability to see and work off data in real-time is essential for a financial services firm to compete. However, despite the clear need to be able to use fresh data, many firms face significant challenges in accessing and leveraging data in real time. At the heart of these difficulties lie the growing volume, velocity, and complexity of the data firms are dealing with.

Consequently, if firms are to become more resilient and agile to anticipate and respond to market volatility, they must begin by solving these challenges. At its core, this requires organizations to not only bridge their data silos, but also to simplify their data architecture.

The growing burden of data silos

For large numbers of financial services, siloed systems across multiple departments are proving to be a sizable burden. These ever-growing data silos lead to data that is inconsistent, disparate, and difficult to interpret. Often, these organizations have also amassed overly complex data infrastructures that rely on a disjointed set of technologies for data management, semantic layers, data pipelines, data integration, and analytics, making it difficult to obtain information and insights in a timely manner.

Together, these issues prevent firms from being able to get the insights they need to adapt to changing market conditions, capitalize on crucial business opportunities, comply with changing industry regulations, and gain an accurate understanding of risk and decisions related to financial data. Put another way, it severely impacts their agility and resiliency. Ultimately, it is far simpler for these organizations to have a system that is easy to understand, use and adapt, rather than trying to navigate hundreds of different applications dispersed across many locations.

A data architecture fit for modern-day volatility

As market volatility continues to bring these challenges into stark focus, a new architectural approach, the smart data fabric, which speeds and simplifies access to data assets across the entire business has emerged as a solution for financial services firms.

Powered by a unified data platform, the smart data fabric accesses, transforms, and harmonizes data from multiple sources, on demand, to make it usable and actionable for a wide variety of business applications. Analytics capabilities embedded within the platform, including data exploration, business intelligence, natural language processing, and machine learning, make it faster and easier for firms to gain new insights and power intelligent predictive and prescriptive services and applications.

In addition to simplifying their data architecture, implementing a unified data platform allows existing legacy applications and data to remain in place. This helps firms to maximize the value from their previous technology investments, including existing data lakes and data warehouses, without having to “rip-and-replace” any of their existing technology.

Moving forward in a volatile landscape

Faced with continued market volatility, the ability to incorporate real-time transactional data and eliminate delays in accessing data stored in production applications and data silos offers financial services firms a wide range of benefits. Not least is that business leaders will be able to make decisions based on accurate and current data, rather than data that is weeks old, helping to eliminate errors and missed business opportunities.

This consistent, accurate, real-time view of the data they need to run their business will also enable firms to make more informed and better decisions, and give them the resiliency and agility to anticipate and adapt to changing market conditions. Armed with a complete 360-degree view of both their business and their customers, financial institutions can turn their data into a true business enabler. This will empower firms to better capitalize on crucial business opportunities, comply with changing industry regulations, and gain an accurate understanding of risk and decisions related to financial data. Above all, it will ensure that they are no longer on the back foot when spikes occur and can instead continue to move their businesses forward during times of uncertainty.


Photo by Zsolt Joo

Five Key Features for Creating the Optimal Risk Decisioning Solution

Five Key Features for Creating the Optimal Risk Decisioning Solution

This is a sponsored article by Kim Minor, Senior Vice President Global Marketing at Provenir.


To compete successfully in our digital-first, instant gratification world, you need a risk-decisioning ecosystem designed to intelligently serve customers. A solution that not only connects every piece of credit decisioning and AI/ML software you own, but also enables you to access any external and internal data source in real time to auto optimize decisions—along with the impact of those decisions—across your entire customer lifecycle.

But many financial services providers are unable to tie all these elements together because legacy risk analytics offerings just weren’t built that way. So, as a user you’ve had to look to multiple products when you want world-class solutions for data and AI-powered decisioning. You’ve relied on vendors to make changes. You’ve relied on multiple user interfaces (UI) to keep control. You’ve waited months for solutions to go live, and… you’ve needed to replace technology a few years later when it can’t expand and scale with your business.

Whether you’re a startup with a single product line, or a unicorn offering a range of financial solutions, you need to create a financial ‘home’ for your customers, which means delivering a great customer experience from start to finish, regardless of changing dynamics.

Here are the five key features of a risk decisioning platform that will enable you to create world-class customer experiences:

No-Code Management: to integrate systems, change processes and launch new products

In a survey of 400 decision makers in fintech and financial services organizations across the globe, 78% of respondents cited low/no code UI as a feature they have or that would be most important when selecting an automated risk decisioning system. Inflexible solutions that require a vendor or your IT department to connect to a new data source, make workflow changes or launch a new product hinder time to market, increase costs, and put you behind your competitors. Look for a solution that has pre-built data integrations and a visual, drag-and-drop interface to easily and quickly make changes to respond to evolving consumer needs.

Connected Data: easy access to real-time and historical data

Through our survey of decision makers, we discovered that credit risk decisions rely more on historical than real-time data. Sixty-one percent of respondents use both historical and real-time data when making credit risk decisions yet only 11 percent mostly use real-time data. To make accurate credit risk decisions, easy access to data across the whole credit lifecycle is a must. And all teams must have access to the same data sets to ensure big picture decisioning. Without it, the insights needed to get new products and processes to market faster and to make intelligent risk decisions remain hidden in silos of data.

Centralized Control: data and AI-powered decisioning across the customer lifecycle

To power continuous innovation across the customer lifecycle, organizations need to be able to launch, learn, and iterate with ease, but separate solutions for data and AI-decisioning slow innovation down. Consumers expect their experiences to be seamless, giving them access to tailored financial services products while also protecting them from financial fraud. To support this consumer need and business strategy, financial services organizations need to combine data and decisioning into one cohesive solution that can provide the technology to access, analyze, and action data across fraud, identity, and credit decisioning processes.

Auto-Optimization: decisioning that gets more accurate every time it’s used

Do you know how your current risk models are performing? Or whether model drift is occurring and unhealthy? How long would it take you to respond to performance changes once they’re spotted? Traditional decisioning has relied on human intervention to spot model performance changes and identify efficiency improvement options, meaning improvements happen on an ad-hoc basis, if at all.

To operate at maximum efficiency and run the most accurate models possible, your AI-powered decisioning and data solution needs a centralized UI that connects all necessary data so it can be used to power a continuous feedback loop, where both historical and real-time data are used to auto-optimize performance on an ongoing basis. Model performance and accuracy can be monitored and adjusted in real time.

Grow and Expand with Confidence: Technology that scales and grows with your business

One of the biggest obstacles financial services companies face is having technology that can support their business as it evolves and grows. For example, people often find it a challenge to support decisioning as application volume grows and their offerings expand. Sometimes the impact can be from delays waiting for vendors or in-house teams to make changes; often it means procuring or building new solutions to fill in technology gaps or completely replacing existing solutions. Whatever the path forward, the impact is the same… delayed growth, limited agility, and user frustration. To preempt future technology challenges, look for options that empower you to grow, expand, and change direction.

To truly thrive in an increasingly competitive industry, you need to provide consumers with world-class customer experiences. A unified data and AI-powered decisioning platform lets you make smarter decisions, faster. Use your technology’s powerful data integration and automation capabilities to create streamlined user experiences and drive real-time decisioning.


About the Author: Kim Minor is Senior Vice President, Marketing at Provenir, which helps fintechs and financial services providers make smarter decisions faster with its AI-Powered Risk Decisioning Platform. Provenir works with disruptive financial services organizations in more than 50 countries and processes more than three billion transactions annually.

Accelerating Product Innovation to Address Increasing Regulatory and Compliance Concerns

Accelerating Product Innovation to Address Increasing Regulatory and Compliance Concerns

This is a sponsored post by Trulioo, Gold Sponsors of FinovateSpring 2022.


Companies around the world are facing increased pressure to ensure they are monitoring and screening new and existing customers against applicable sanctions lists. While having a comprehensive screening program is nothing new for regulated companies, the current regulatory climate has demonstrated that companies need to be prepared to balance the need for increased speed and thorough compliance.

As a global service provider, Trulioo must continuously innovate to meet an increasingly diverse range of regulatory compliance requirements that its customers face. Whether it’s data protection or Anti-Money Laundering (AML), the pace and scale of change for laws and regulations across the globe continue to accelerate.

Managing a rapidly evolving landscape with the updated GlobalGateway

Without a way to accurately verify identities, the digital world is vulnerable to becoming a place where criminals will have the upper hand. To protect people and information, a robust digital identity solution provides a wide range of benefits including reduced onboarding costs, mitigating breaches and the fines they incur. Ultimately, digital identity is the foundation for building meaningful and sustainable relationships with customers.

This is why Trulioo has released its latest GlobalGateway platform update: to enable businesses in a wide range of sectors to protect customers and themselves from rapidly-changing risks, and to ensure they meet all regulatory requirements.

From straight-forward eIDV to document verification, GlobalGateway has always been designed to provide customers with any combination of verification methods. The platform now delivers new, innovative capabilities to address the changing needs of customers and the market as a whole, both at the point of onboarding and beyond.

The updated platform comes with three key new capabilities: Advanced Watchlist, UtilityID, and enhanced Business Verification. These new services streamline the onboarding of users and businesses, as well as providing continuous monitoring for fraud, money laundering, and illicit behavior throughout the customer lifecycle.

Removing friction in document verification with UtilityID

UtilityID is a consent-based identity verification service that uses utility provider data, such as bills and records, to verify addresses. It removes the need for the manual download, upload, and scanning of documents and other high-friction document verification processes. With UtilityID, Trulioo customers can meet Proof of Address compliance requirements in real-time, provide a faster onboarding experience, gain a higher level of address accuracy, and significantly reduce operation times associated with manual utility document verification and review.

UtilityID is offered via the same API as all other GlobalGateway solutions, making integration easy for customers and giving them full control over the user journey and experience for the businesses they serve.

Introducing Advanced Watchlist

Also updated is the Trulioo AML Watchlist, which provides increased coverage and the ability to conduct all forms of watchlist tracking. It is an ongoing monitoring service performing Know Your Customer (KYC), sanctions, and AML checks that ensure customer userbases are at the lowest risk of:

  • Sanction list presence
  • Fraud
  • Money laundering
  • Corruption
  • Financial crimes
  • Terrorism

Some examples of the watchlists Trulioo screens against include: OFAC, U.N. Terrorism list, EU Sanction Lists, Her Majesty’s Treasury, and INTERPOL.

As one of the most complete watchlist services on the market, GlobalGateway Watchlist is the AML compliance solution of choice for the world’s largest global marketplaces, financial institutions, and trading platforms. It’s fully integrated into the GlobalGateway platform and connects to customers’ eIDV onboarding journeys via a single API integration. AML Watchlist ensures the integrity of your userbase at the point of onboarding and continuously thereafter, as it’s able to screen and continuously monitor against 6,000+ global watchlists and 20,000+ Adverse Media lists.

This improved capability increases accuracy and minimizes manual checks and reviews, potentially saving customers millions of dollars in increased operational efficiency and reduced manual oversight.

Enjoy Enhanced Business Verification

GlobalGateway also allows companies to verify a business’ details anywhere in the world, from high-level data to stringent Ultimate Beneficial Owner verification. It leverages revolutionary intelligence to address the complex challenges of conducting business at an international level, including managing varying regulations, diverse standards for Business IDs, addresses and local languages, as well as automatically selecting the best-suited source of information. Trulioo’s unmatched global network of data sources allows Know Your Business (KYB) customers to easily access accurate and up-to-date information that supports compliance requirements and due diligence.

An updated results panel also allows customers to rely on a single, authoritative view of the businesses being verified. This removes the need for businesses to spend time figuring out which business they need to do a deeper level of due diligence with. Trulioo Business Verification customers will also benefit from improved performance and data quality. All of this is supported by a revamped API guide with new FAQs and best practices.

With Trulioo, no matter what your needs are or where you want to conduct business, you’ll receive a made-to-measure solution, built with purpose, for you. For more information, or to book a demonstration of the Trulioo GlobalGateway platform, please visit www.trulioo.com.


Photo by Pixabay

Going Full Circle: Why Business Leaders Need a 360 View to Gain a Competitive Edge

Going Full Circle: Why Business Leaders Need a 360 View to Gain a Competitive Edge

This is a sponsored post by Ann Kuelzow, Global Head of Financial Services at InterSystems.


Amid ongoing disruption, sudden market changes, and unforeseen circumstances, the ability to leverage live data and gain a 360-degree view of the enterprise is vital for financial services firms to gain much-needed resilience and agility. However, for many organizations, a number of data-related issues currently stand in their way.

Research from InterSystems has found that the biggest data challenge firms are facing is delayed access to data. This is followed by not being able to get data from all the required sources, and not getting it in the format needed. Meanwhile, line of business professionals also cite a reliance on IT teams to analyze and turn data into actionable insights as a key frustration.

Getting to the root cause

The majority of these concerns are likely to stem from organizations having amassed overly complex data infrastructures that rely on a disjointed set of production applications and data management technologies. This has resulted in the creation of a large number of data and application silos which make it difficult to obtain information and insights in a timely manner, and in a way that is easy to interpret and share. This is evidenced by 98% of respondents reporting that there are data and application silos within their organization.

The impact is significant, hindering their ability to gain accurate and current visibility of their distributed data assets to further vital initiatives such as business 360, improving enterprise risk and liquidity management, and data-driven decision-making, for example. Furthermore, more than a third of line of business professionals say they are basing decisions on assumptions rather than real-time information. Meanwhile, an overwhelming 86% of global financial services institutions lack confidence in using their data to drive decision-making.

This has major implications for both financial services organizations and their customers and requires solutions that enable firms to gain access to consistent, accurate, real-time data to enable them to leverage live data and power their critical business initiatives. This is where new, modern approaches to data management, including smart data fabrics, are primed to help.

More diverse data, for better insights

The smart data fabric, a new architectural approach, provides an overarching and nondisruptive layer that connects and accesses information from source systems on demand. It accesses and harmonizes data from existing systems and silos inside and outside the organization, ensuring that the information is both current and accurate. Together, this helps to eliminate delays which lead to errors, missed opportunities, and decisions based on stale or incomplete data.

With so much data at their disposal, using a smart data fabric allows financial services firms to incorporate both real-time event and transactional data along with historical data. Doing so provides business users with self-service analytics capabilities, enabling line of business professionals to make “in the moment” decisions. By incorporating more data from more diverse sources, firms can obtain a more complete and comprehensive view of the business and more insightful analytics.

This approach also addresses limitations of previous approaches, such as data lakes, data warehouses, static reports, and dashboards, while allowing firms to maximize their previous technology investments, rather than needing to “rip and replace.”

Empowered by a 360-degree view

Together, the capabilities provided by a smart data fabric will help firms overcome the issues they have identified by giving them access to a consistent, accurate, real-time view of their enterprise data assets. This will enable them to gain better insights and leverage live data to drive decision making.

With a truly comprehensive 360-degree view of the enterprise, including trading activity, customers, regions, risk, capital, and assets under management, firms will be better placed to respond to growth opportunities, address challenges in an agile manner, and make more informed, accurate business decisions.

By obtaining near real-time visibility across various departments and regions, firms will be able to improve various aspects of the business, from their understanding of market risk and risk reporting, to cash flow and regulatory compliance. Additionally, they will not only be able to gain a complete, 360-degree of the business, but will also be able to establish a comprehensive view of customer and institutional client activity to fuel a wide range of initiatives.

Data as a competitive differentiator

As financial services firms look to address their data challenges, a smart data fabric approach will help to ensure their concerns around outdated, inconsistent, and inaccurate data become a thing of the past. It will also help to restore confidence in using data to drive decision making and arm them with the critical insights needed to retain, support, and grow their client base, gain better visibility for risk management, and adapt to changes and disruptive events in the moment.

Amid ongoing disruption, sudden market changes, and unforeseen circumstances, this 360-degree view of the enterprise and ability to access and utilize real-time data will give them the resilience and agility needed to weather any storms that may arise and gain a true competitive advantage.

Find out more about InterSystems and their recent survey into the biggest technology and data challenges financial services organizations face >>

Crypto and NFT Unicorns are Booming: Laying Foundations for the Metaverse and the New Digital Economy

Crypto and NFT Unicorns are Booming: Laying Foundations for the Metaverse and the New Digital Economy

This is a sponsored post by PwC, Gold sponsors of FinovateSpring 2022. Written by Vicki Huff, Global New Ventures & Innovation, TMT Vice Chair, PwC United States; Matthew Blumenfeld, Digital Assets Strategy Leader, PwC United States; and John Garvey, Global Financial Services Leader Principal, PwC United States.


If the boom and accompanying volatility in cryptocurrencies and NFTs leaves you uncertain, and if you’re not sure yet what to make of the metaverse, there’s a good way to separate hype from reality: follow the money.

Like the internet in the early 1990s, the crypto boom encompasses both transformative technologies and wild speculation. But some of the smartest money in the world — high tech venture capital — is flowing to some specific areas. These capital flows may hint at how the new, emerging digital economy will function.

Where the crypto unicorns are today

No boom is complete without turbulence along the way. Total cryptocurrency market capitalization reached almost $3 trillion by late 2021 — but market volatility at the start of 2022 wiped out nearly a third of this value. This drop, largely driven by macroeconomic and geopolitical concerns (rather than any problem with crypto technology or blockchain applications), may have given crypto speculators a rough ride. But it in no way interrupted the underlying innovation — and a crypto market gap of “just” $2 trillion is still about ten times larger than it was at the start of 2020.

The boom includes companies creating the foundation for Web 3.0 and the crypto economy. These investments began to scale in April 2021, when cryptocurrency exchange Coinbase held an initial public offering (IPO). It resulted in a valuation of over $80 billion on the first day of trading. Following this success, capital began to pour into startups which, like Coinbase, are building the foundations of a new digital economy that runs on cryptocurrencies. Crypto M&A rose to $55 billion in 2021 compared to $1.1 billion in 2020 — an increase of nearly 5000% — according to PwC’s Global Cryptocurrency M&A and Fundraising Report. Fundraising rose 645% to $34.3 billion from $5.6 billion according to the report.

The result is a new crop of unicorns (VC-backed startups valued at $1 billion or more.) Our analysis, based on PitchBook Data, identified 48 unicorns focused on cryptocurrencies, NFTs, and other foundations of a new, metaverse-based digital economy. Two of these unicorns (Coinbase in the U.S. and OneConnect in China) have since held IPOs, leaving 46.

The U.S. today is home to 24 of these 46 firms, but since cryptocurrency (and the capital that backs it) has no boundaries, companies can easily change locations. China’s crypto crackdown last year led many crypto startups to move or found themselves elsewhere. There have been concerns that potentially onerous regulations in the U.S. might also lead crypto companies here to consider relocating. But the recent Executive Order from the Biden Administration may have dispelled those fears for now.

What the crypto unicorns are building

Today, crypto and NFT unicorns are largely focused on the nuts and bolts of a new digital economy: buying and selling, digital infrastructure and analytics, and supporting the creator economy and other new digital services.

Many, for example, are offering financial services. Crypto exchanges help people and organizations buy and sell cryptocurrencies and tokens, store them (sometimes in interest paying accounts), and trade crypto options, futures and other derivatives. Crypto payments networks support more frictionless and trusted money transfers, while crypto financing startups help people and organizations use crypto as collateral for loans and other financial market operations.

Other unicorns are enabling other aspects of the new economy. They may offer hardware for cryptocurrency mining and operations, security and custody for digital assets, cross-blockchain transactions, support in building blockchain applications, blockchain-based data analytics, or blockchain-based smart contracts to help enforce contracts, automatically conduct transactions and more. Others help companies and consumers create, sell and invest in NFTs, purchase and develop digital real estate (such as digital storefronts), or invest in assets within one of the best places to reach Gen Z: gaming environments.

It’s not just crypto unicorns active here. Established financial services companies and fintech startups are also active in this rapidly accelerating effort: to build a trusted digital monetary system that is a critical building block of the metaverse.

What to do right now

Even if you have no plans to make big crypto investments, you owe it to your company’s future to keep track of this new world for financial services, data analytics, and virtual investments. Here are three steps every business leader can take today.

  1. Start learning. You don’t have to be a crypto expert, but someone in your company should be — and you and other key decision makers should understand the basics and keep an eye on the underlying technologies and economic forces.
  2. Get engaged. Cryptocurrency may feel chaotic at times, with volatility high and regulations still a work in progress. But given the speed at which investment is flowing and technology is maturing, if you wait until the dust settles, you may be left behind. Consider low-risk, low-cost investments (such as NFTs) to help build institutional familiarity.
  3. Stay nimble. The speed of development means that you probably shouldn’t go all in on any one strategy — such as linking yourself too tightly with a single vendor, partner, or strategy. Continue to monitor developments in technology, user preferences, and the growth of related digital ecosystems.

With a cautious yet forward-looking approach, your company can avoid speculative bubbles and focus on the value that cryptocurrencies and related startups can provide.


Footnotes

1. “Total Cryptocurrency Market Cap,” CoinMarketCap, https://coinmarketcap.com/charts/, accessed 23 March 2022

2. Ibid

3. “Coinbase IPO Exceeds All Expectations, Showing More Promise For Bitcoin,” Nasdaq.com, https://www.nasdaq.com/articles/coinbase-ipo-exceeds-all-expectations-showing-more-promise-for-bitcoin-2021-04-19, accessed 25 March 2022

4. PitchBook Data Inc. is the underlying data source for unicorn funding throughout this report. The analysis conducted by PwC has not been reviewed by PitchBook, and industry terminology used in this article may differ from PitchBook’s.

5. Source: PwC Analysis

Empowering Line of Business Users through Data Democratization

Empowering Line of Business Users through Data Democratization

This is a sponsored post by InterSystems, Gold sponsors of FinovateSpring 2022.


Accessing and leveraging enterprise data in a timely fashion has become one of the most definitive ways to outpace the competition in the business world. In the financial services industry, financial firms must be able to use data to generate a complete view of the business and the customer at many levels of the organization.

Until recently, data-driven insights were the sole purview of leaders, stakeholders, and team members with the right technical expertise. Now, financial organizations are searching for ways to deliver insights across their organizations, from the board room to one-on-one interactions between customers and customer service representatives.

This is what’s known as data democratization, and it will be key to driving innovation in the financial services industry moving forward.

According to a recent study sponsored by InterSystems entitled “Empowering Line of Business Users Through Data Democratization,” one of the most important steps in democratizing the enterprise’s data is breaking down data siloes. The study, produced by WBR Insights and published by the Financial Information Management (FIMA) conference series, engaged 250 leaders from the financial industry to learn just how they intend to improve access to data over the next 12 months.

Data Access, Compliance, and Analytics Are Key Projects for the Future

Researchers concluded that any company that isn’t satisfied with its current ability to democratize data may need new data technologies. They may also need to consult with third-party experts to deploy enterprise-wide data governance processes and manage changes among staff members.

Indeed, 62% of the respondents said that providing improved access to siloed distributed data is among their top data priorities for the next 12 months.

Data Siloes Are the Biggest Barrier to Innovation

Innovation in the financial services industry has taken on a variety of forms. Self-service solutions for customers have become particularly attractive to organizations recently, as customers are demanding more ways to connect with their financial companies from home. Artificial intelligence and machine learning are also making inroads among financial firms due to their ability to make predictions and offer strategic insights.

But the most important asset for all these innovations is data. Without accessible and usable data, the organization can’t make use of advanced technologies or develop innovative applications for them. Too often, enterprise data is locked in silos due to systems that don’t communicate with each other.

According to the respondents to the FIMA and WBR Insights study, data siloes were among their top three biggest barriers to innovation.

Specifically, 54% of the respondents listed “data silos” as a top barrier to innovation. These organizations know that they have valuable data locked away in their systems, but because those systems can’t communicate with each other, there is effectively a barrier between the organization, its data, and the insights that data contains.

In the context of the financial services industry, it should be no surprise that unlocking the potential of that data is a top concern. Data is quickly becoming a new currency, and the ability to use customer data for insights is driving competition across the sector.

Download the Report and Empower Your Business with Data

These are just a few of the insights offered by the new report by WBR Insights and FIMA. If you’d like to gain actionable insights into how you can democratize data at your organization, download the report today.

How Data Capture and Document Generation Enable Fintech Digital Transformation

How Data Capture and Document Generation Enable Fintech Digital Transformation

This is a sponsored post by Accusoft, Bronze sponsors of FinovateSpring 2022. Download and read Accusoft’s exclusive whitepaper, Extending the Benefits of Digital Document Management, in partnership with Finovate.


The financial industry has made significant investments in document lifecycle management solutions to enhance productivity, accuracy, and flexibility. There is broad recognition that paper-based processes are a huge source of waste and inefficiency, but simply transitioning away from paper often isn’t enough on its own to achieve true digital transformation. That’s because performing a digital-based process manually still presents many of the same problems. In order to leverage the true benefits of digital document management, fintechs need to implement data capture and document generation capabilities as part of a broader process automation solution.

A Quick History of Data Capture & Document Generation

To understand how fintechs can use data capture and document generation technology to enable their digital transformation, it’s helpful to take a moment to understand the history of these tools and how they’ve developed since their origins.

Data Capture

The financial industry was an early innovator in data capture technology with the development of the specialized OCR-A font in the 1960s. This simple monospace font is still used today for the account and routing numbers on an ordinary bank check. Early data capture technology relied on pattern recognition, so an exact pixel match was needed to read the characters electronically and match them to a corresponding character in a font library. While this worked well enough for scanning printed bank checks into a computer system to track transactions, reading anything else on the check with an automated system required further developments in data capture tools.

Modern character recognition technology utilizes a more sophisticated feature detection approach that uses the component elements of each character to distinguish them from one another. An “A,” for example, usually consists of the same basic elements (two angular lines that come to a point with a horizontal line crossing them) regardless of the font used. Breaking characters down into their component elements has even made it possible for software to read handwritten characters as well as machine-printed text.

Document Generation

Document generation technology emerged in the 1970s in the form of document assembly, which was originally used by lawyers to streamline contract creation. Contracts are highly structured and rules-oriented, which made it easy to build a decision-tree logic that could be understood by the software tools of that era. Early document assembly programs used a collection of document templates that incorporated conditional fields the software could replace automatically each time it generated a contract.

Modern document assembly is typically used as part of a more robust document automation solution. Software extracts information from a database and inserts it into a template to generate unique documents quickly, easily, and accurately. These programs are much more sophisticated and flexible than early document assembly tools, allowing organizations to programmatically generate a wide range of documents without ever having to look at the contents prior to the final review process.

Data Capture & Document Assembly in Fintech Today

Despite being an early innovator in OCR technology, the financial industry has been slow to implement more robust data capture capabilities throughout their operations. According to a recent study, 63% of banks are still collecting information from documents manually, a process that’s not only time consuming, but also incredibly prone to error. They’ve been slightly faster to adopt document generation, with 49% of banks still relying on manual processes to create documents. 

Ironically, fintech organizations are even more dependent upon manual practices than traditional banks. When it comes to data capture, 75% of fintechs are reviewing documents and entering their data manually rather than using an automated solution. The story is largely the same for document generation, as 79% of them are still creating documents manually.

Understandably, most of these organizations are planning to implement some form of automated data capture and document generation solution within the next two to three years. That’s because they recognize that it will be difficult to achieve true digital transformation without them.

Why Data Capture and Document Generation Are So Important for Fintech

Fintech companies have developed a wide range of innovative financial tools that allow consumers to take better control of their finances and help organizations manage their resources more efficiently. In order to deliver those streamlined solutions, however, fintechs need to have the capabilities in place to make their own processes more efficient.

Data capture and document generation work together to help these organizations maximize the value and potential of their document management systems. Financial information can be submitted in many different formats, ranging from digital forms and fillable PDFs to images, flattened PDFs, and scanned documents. Extracting information from each of these formats requires a sophisticated understanding of data capture that few software developers possess. 

Once that data is extracted, it can be routed anywhere it’s needed by workflow automation tools. That could be a new document that’s being generated, but more often it will be sent to a database. When the time comes to generate a new document, previously captured information can be inserted wherever it’s needed programmatically. Multiple documents (or just sections of them) can also be merged or split apart to create entirely new ones filled with information drawn from several sources.

All of this can be done in a matter of seconds with the right software integrations, which saves a tremendous amount of time for fintech teams who have many other priorities to focus on. By incorporating robust data capture and document generation capabilities into their platforms, they can provide faster, better functionality to their customers. Rather than uploading a document and waiting for it to be processed, information can be extracted and routed wherever it’s needed instantly to facilitate faster reviews and resolutions.

Another key benefit of data capture and document generation is accuracy. Between manually reviewing information, entering it by hand into a system, and then retrieving it to create new documents, there are plenty of opportunities for mistakes to be made. In a financial context, those errors often have the potential to be systemic, creating additional errors that are time consuming and expensive to remediate. Automated extraction and assembly remove the risk of human error, which enables fintechs to accelerate and scale their processes more effectively.

Integrating Data Capture and Document Generation with Accusoft

For over 30 years, Accusoft has been a pioneer in building software integrations that expand application functionality. We provide a variety of data capture and document generation solutions that meet the needs of today’s fintech platforms. Whether you’re incorporating functionality directly into your application with an SDK or deploying a cloud-based solution that connects to one of our APIs, we have the flexibility to help you integrate the features you need to complete your digital transformation. To learn more about how Accusoft can enhance your fintech application with data capture and document generation, talk to one of our solutions experts today.

Exclusive Whitepaper: Extending the Benefits of Digital Document Management

Exclusive Whitepaper: Extending the Benefits of Digital Document Management

Many systems for managing the document life-cycle process could be more efficient.

Banks and financial technology (fintech) companies commonly use document life-cycle management solutions to make their back-office functions run more smoothly. To take full advantage of these systems, organizations must be able to transform documents into a format they can work with.

However, this crucial first step in the process remains cumbersome for many organizations. Even after documents are in the system, organizations need to be able to do more than view them. “The key to managing back-office tasks more efficiently is capturing and extracting data from documents without bogging employees down with manual processes,” said Tracy Schlabach, Director of Marketing at Accusoft. The ability to work with documents and their data can help organizations realize the full efficiency of a comprehensive document management solution.

Recently, Finovate surveyed fintech and banking companies on behalf of Accusoft to gain a better idea of the current capabilities available in document management systems, and the challenges these firms face in using them more efficiently. Read the full report now >>

The DNA of an Adaptive Enterprise: Opportunity in a Digital Economy

The DNA of an Adaptive Enterprise: Opportunity in a Digital Economy

This is a sponsored post by Stripe, Gold sponsors of FinovateEurope 2022.


Over the past two years, enterprise leaders around the world have had to respond to disruption, unpredictability, and unprecedented challenges. The way the world interacts and transacts has changed, and across millions of businesses using Stripe, we’ve noticed that the capacity for businesses to adapt has been a major determinant of resilience and growth.

An adaptive business initiates change; an agile business reacts to it. The next generation of industry leaders will be companies that anticipate and take action to capture emergent opportunities, using their flexibility as a competitive advantage. They execute on strategies to find new revenue streams, pursue global expansion, and partner to scale faster. According to a recent study from Forrester, adaptive businesses grow at more than three times the industry average.

Stripe worked with The Economist Impact (formerly known as The Economist Intelligence Unit) on a research study that takes a deeper look into the core characteristics that make enterprises adaptive, the strategies leaders are pursuing as online commerce expands, and how the ability to navigate change is an enduring competitive advantage.

Report overview

The analysis in the report is based on a survey of 600 C-level executives, and around a third of the respondents (34%) are based in Europe, with another third (33%) in North America, and the balance in Asia-Pacific. Their companies are distributed across a wide range of industries, with the largest representation from the financial services (15%), technology (15%) and retail (11%) sectors. Just over half (53%) of the respondents work in companies earning annual revenue of over US$500m, with the rest earning between US$100m and US$500m. Most of the companies represented (83%) are no older than 20 years, and 44% have existed for fewer than ten years.

Executive summary

The Covid-19 pandemic brought about profound change, affecting long- standing consumer behaviours and preferences, and in some cases permanently changing competitive landscapes. Businesses had to make consequential decisions in short order—rapidly modifying business models, accelerating digital transformation, seeking out new revenue streams, moving or re-thinking supply chains, entering new product or geographic markets, and improving online customer experiences.

The past two years have created an inflection point for enterprises—one that is likely to define business success for the next decade. Risks to business are considerable, yet organizations that are able to successfully navigate disruption while positioning themselves for growth can be a competitive advantage in today’s global economy. The findings in this report detail characteristics of an adaptive enterprise.

Key findings from the study

Adaptability is decisive. Businesses able to maintain or grow revenue under the difficult conditions of the pandemic appear to have made proactive choices in adapting to widespread change. When asked about chief factors enabling success, CxOs point to their firms’ ability to change or adopt new business models, serve customers online, and scale in short order to shifts in customer behavior and demand. Companies suffering revenue declines, by contrast, highlighted struggles with some of these same areas.

Going for growth. The pandemic has not slowed, but instead seemingly accelerated businesses’ pursuit of growth or new revenue streams. Survey respondents indicate a strong intention to boost investment in technology and show little support for cost-cutting. Rather than contract their businesses, a majority of CxO respondents—80%—believe global expansion is central to their business viability. Over half—52%—plan to increase the number of countries they trade in over the next year. Only 13% said they would decrease.

Digital is integral. The flight of consumers to digital channels was dramatic in 2020, and CxOs in the survey expect the consumer trends that accelerated during the crisis to gain additional momentum. Among the surveyed companies, 28% say half or more of their company sales came via online channels before the pandemic, 46% indicate the same was true during the pandemic (as at October 2020), while 54% anticipated half of their revenue to come from online channels by the end of 2021. A majority—82%—believe that their customer’s shift to online purchasing during the crisis will continue, even after the pandemic is over.

Anticipation is key. Far from all companies were ready for a digital acceleration: 69% of CxOs say their firms under-invested in online strategies before the pandemic. A majority—53%—say they now plan to boost investment in digital transformation over the next 12 months, aiming to improve processes or operations, innovation and customer experiences. The maintained or increasing digital budgets imply a CxO outlook that it’s never too late to adapt.

Check out the full version of the report to gain more insights.


Stripe is a financial infrastructure platform for businesses. Millions of companies—including financial organisations like Hargreaves Lansdown, Klarna, and AJ Bell—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet. Check out Stripe’s website to learn more, and contact sales when you’re ready to have a conversation.

Exploring Tokenized Assets: Collaborative Innovation in Action

Exploring Tokenized Assets: Collaborative Innovation in Action

This is a sponsored blog post by Nick Kerigan, Head of Innovation, Swift.


Working with Clearstream, Northern Trust, SETL and others, SWIFT plans experiments in 2022 to explore how it can support interoperability in the development of the tokenized asset market.

Relative to cryptocurrencies and stablecoins, the current market capitalization of tokenized assets is small, but momentum for these digital assets is expected to accelerate rapidly in the coming years. By some estimates, volumes could reach some 24 trillion USD by 2027.

Tokenization can be applied to stocks and bonds, but also to illiquid assets, including commodities, property or even art. For example, a share or bond with a high value per unit (say over $500) can be divided into digital pieces that each have ownership and value. This increases the liquidity of the overall asset, and accessibility, by enabling a wider demographic of people to invest in assets that may historically have been unavailable to them.

Banks and securities firms are responding to tokenization by developing services − including fractionalization, a process whereby assets are broken into smaller value digital tokens − amongst other digital asset servicing capabilities, such as private key safekeeping. Financial market infrastructures also are embracing tokenization by supporting the full lifecycle of digital securities.

As interest increases, SWIFT is exploring how it can enable and improve interoperability between participants and systems during the transactional lifecycle of tokenized assets. To this end, SWIFT plans a series of experiments throughout 2022 leveraging its trusted role as a central platform to explore the issuance, delivery versus payment (DVP), and redemption processes, to support a frictionless and seamless tokenized asset market. These experiments will use both established forms of payment and central bank digital currencies (CBDCs).

Asset tokenization − a trend and challenge for securities markets

Over the coming decade, tokenized and traditional assets will likely co-exist, and this poses potential challenges. One major risk is that a variety of technologies, platforms and regulatory environments will create a thicket of connections for securities market participants. This could result in inefficiencies and fragmentation, as well as rising costs and risks across the industry.

SWIFT is uniquely placed to help solve this challenge. As a neutral, global cooperative with a strong focus on ensuring interoperability and setting standards for the industry, we are able to interconnect market participants and simplify operations by completing activities centrally that otherwise would be performed bilaterally between institutions. This role relies on SWIFT’s strong identity and security frameworks, alongside our unparalleled reach and record of reliability.

With this in mind, we are looking at how we can support both traditional and tokenized assets flows, with a focus on regulated assets only. We would not become a crypto-custodian nor perform direct settlement of tokenized assets as a financial market infrastructure would. Rather, we see our role as helping to connect all entities as efficiently as possible and enabling our customers to provide better services to their end-users.

Collaborative innovation in action

SWIFT, Clearstream, Northern Trust, SETL and other industry participants are exploring the feasibility and benefits of SWIFT as an interconnector, linking up multiple tokenization platforms and various cash-leg payment types. This will build on SWIFT’s successes in achieving interoperability for CBDCs outlined in our whitepaper published last year.

In the experiments, Clearstream and Northern Trust, alongside other industry players, will represent key parts of the tokenized − and traditional − asset ecosystem, including securities market infrastructures, as well a local and global custodians. SETL and Northern Trust will support SWIFT and the participants in the integration between the various DLT environments and with transaction orchestrations using their respective capabilities. Results of the experiments will be shared with the financial community afterwards.

“As a neutral cooperative with a reach across 11,500 institutions in more than 200 countries, and oversight by central banks globally, SWIFT is uniquely placed to engage closely in the future of securities,” says Thomas Zschach, Chief Innovation Officer, SWIFT. “We look forward to this set of new experiments and innovating collaboratively with market participants on the emerging trend of tokenized assets.”

“Our vision for instant and frictionless transactions not only applies to traditional securities instruments but also to new asset classes as well,” adds Vikesh Patel, Head of Securities Strategy, SWIFT. “The insights from this exercise with leading capital markets participants will help us define and prioritize the concrete steps required to enable seamless processes for tokenized assets.”

Anthony Culligan, Chief Engineer at SETL, stated: “We are very pleased to be contributing to this important initiative. We see significant innovation in securities tokenization at the moment and these experiments have the potential to create broader accessibility and interoperability between the emerging networks.”

Keep an eye out for the results of our experiments – we’ll be publishing them later in 2022. In the meantime, to find out how your firm could collaborate with us, get in touch at [email protected]. We can’t wait to hear from you.


Photo by Alina Grubnyak on Unsplash

Simplifying the Financial Services Sector with Low-Code

Simplifying the Financial Services Sector with Low-Code

This is a sponsored post by Paul Higgins, EMEA Banking Lead, Mendix, Silver Sponsors of FinovateEurope, March 22 – 23 in London.


Innovation in the banking sector has proven its value to society during the COVID-19 crisis. For example, during times of physical distancing, enabling contactless banking and offering bank employees the possibility to work remotely were particularly relevant. Looking to the future at a post-COVID, post-Brexit world, it’s time to reflect on how the sector has adjusted, the sweeping changes ahead and the challenges those changes present.

The burden of legacy tech

The number of regulators and ever-changing regulations can make the financial services industry a daunting place. Changes must be implemented quickly to ensure compliance and avoid significant fines. This means that IT delivery in a financial institution is often more complex and nuanced than in less regulated industries. Many organizations, particularly the more traditional banks, run on legacy monoliths that aren’t easy to make changes to. Such changes carry the risk of causing outages that can damage the reputation of the bank and can also incur fines. Just last month, Nationwide received negative press because of a payments outage around the time that many get paid and pay their bills.

Can a financial institution risk being left behind by not migrating off legacy systems?

Many banks try to reduce the risk of such outages at critical times of year, usually end of month, quarter, and year, by establishing “frozen-zones” that limit changes to IT systems to only those deemed as essential to the stability of the systems. Additionally, the appetite to replace legacy systems is very low due to the huge complexity and inherent risk involved – often the famous adage applies “if it isn’t broken, don’t fix it”. But you have to ask, can a financial institution risk being left behind by not migrating off legacy systems?

Seeing off nimble fintechs

The pandemic showed how vital digital transformation is for every industry – people needed remote access to services, products, and their jobs. In the financial industry, the consumer-facing part is generally quite far in the digitalization journey, with most customers able to access online and mobile banking. Not so with corporate banking and internal employee access to systems. But according to McKinsey, in the case of remote working, companies moved 40 times more quickly than they thought possible before the pandemic. And the expectation is that the digital transformation journey will continue this acceleration.

In the past, accelerating digital transformation has required large teams of developers working non-stop on a single project for months. The pandemic highlighted that this was simply not sustainable. Tech teams need to be able to juggle between projects, adjusting their priorities as and when required. To do so, they require a different approach to their delivery.

Nine out of 10 IT leaders in financial services believe their firm will need to invest in digital projects over the next two years just to survive in a rapidly changing market.

Low-code provides a compelling answer to this new problem. Low-code platforms enable even the most traditional banks and financial services companies to compete with nimbleness of their fintech rivals. The time to act is now: recent Mendix research found that nine out of 10 IT leaders in financial services believe their firm will need to invest in digital projects over the next two years, just to survive in a rapidly changing market.

The value of low-code

Many banks in Europe have turned to cross-functional, agile teams to provide the collaboration needed to develop the solutions that answer customer needs and drive revenue growth. This requires providing both developers and non-developers with tools that enable them to operate together. And financial institutions that haven’t implemented such agile methods still recognize the value of close collaboration between business and IT.

The Mendix low-code platform is a recognized market leader because it fosters this collaboration by providing two integrated development environments: one for non-technical people, often from the business side, and another for pro developers. This enables non-technical staff to work hand in hand with the development team in creating applications.

Both the technical and non-technical teams use the same visual development language to develop apps, bringing together those that understand the business problems with those that understand the IT landscape, core systems, and services to contribute to the vision of a product. And IT stays in control through built-in governance and guardrails that ensure compliance with the established standards of the organization.

It seems set that low-code will play a vital role in the financial services industry in accelerating digital transformation and increasing the speed of innovation.


Photo by Essow from Pexels

Trulioo — Making Waves through Innovation and Inclusion

Trulioo — Making Waves through Innovation and Inclusion

The digital economy is rapidly growing. With the pandemic accelerating the urgency for agility, adaptability and transformation, traditional business models are being disrupted. It’s estimated that over the next 10 years, 70% of new value created in the economy will be based on digitally-enabled platform business models.

Meanwhile, research regarding global GDP is forecasting that digitally transformed enterprises will reach 53.3 trillion USD by 2023, making them account for more than half of the overall nominal GDP. As the digital economy continues to revolutionize the way we do business, companies are looking to optimize their onboarding workflows for a seamless user experience while continuing to meet Know Your Customer, Anti-Money Laundering and other regulatory and fraud prevention requirements.

With blue ocean opportunities for global growth and prosperity on the horizon, it’s clear that digitally-enabled business models will soon reign supreme in the global economy.

Elevating identity programs with advanced orchestration

By next year, it’s estimated that 75% of organizations will be using a single vendor with strong identity orchestration capabilities for identity proofing and affirmation, which is up from less than 15% in 2021. At a time when securing digital identities is a greater challenge than ever before, this sharp increase in demand for all-in-one vendor solutions is a testament to the pains businesses and their customers are experiencing with current workflows.

Typically, most legacy identity and authentication solutions require companies to cobble together different technologies as their needs and regulations have evolved. As a result of this siloed approach, Frankensteined technology setups put a strain on businesses as they are costly and time-consuming to maintain while also requiring an immense amount of heavy lifting from customers.

Say hello to Trulioo GlobalGateway Orchestration

For the past 10 years, Trulioo, the global leader in identity verification, has been on a mission to build a leading end-to-end identity platform that will enable everyone, in every country, to participate in the digital economy in real-time.

As consumers increasingly interact and transact online, the demand for reliable and robust identity verification services and technology continues to surge.

With this in mind, it only made sense for Trulioo to partner with HelloFlow — an innovative no-code, drag-and-drop builder of client onboarding and monitoring digital workflows.

Through the recent acquisition of HelloFlow, Trulioo is able to bolster its position as a trusted global platform for verifying businesses and individuals while offering advanced orchestration with unmatched capabilities. With a best-in-class, intuitive workflow builder, it will be even easier for customers to customize and deploy its global identity API — Trulioo GlobalGateway.

Backed by advanced orchestration from Trulioo, businesses will be able to seamlessly create multi-product verification workflows and smooth onboarding experiences for their customers, all while keeping their data secure. By bringing together several aspects from the employee and customer journey, businesses can alleviate the pains that are often associated with:

  • Registrations and logins
  • Identity verification
  • Ongoing authentication

With the ability to verify identities, businesses and documents, GlobalGateway Orchestration will combine user onboarding and verification to make it easy to:

  • Build and launch workflows
    At the heart of GlobalGateway Orchestration, the flow builder will allow you to build an integrated workflow that connects verification solutions.
  • Monitor and optimize workflows
    GlobalGateway Orchestration allows for high-level monitoring and testing of workflows by providing in-depth performance metrics including verification rates, country data and even deeper case-by-case reviews of client data.

Are you ready to future-proof your business?

As your business grows and your needs evolve, it’s important to work with a company that can grow alongside you.

No matter the size of your business, where you’re located or where you’re looking to go, Trulioo has the customizability to get you there. With experience in multiple markets and multiple countries, Trulioo has a team of growth specialists ready to help you future-proof your business, this year and beyond.

To find out how your business can begin leveraging an identity verification platform that’s built for change, visit the Trulioo website or you can see them at FinovateEurope 2022 in booth #37.


Photo by Axel Antas-Bergkvist on Unsplash