FinovateFall Sneak Peek: Relay

FinovateFallA look at the companies demoing live at FinovateFall on September 24 through 26, 2018 in New York. Register today and save your spot.

Relay is solving the billion-dollar customer engagement challenge. Its new CX Builder gives businesses the power to create the easiest and most convenient customer interactions.


  • Establishes a direct line to customers for personalized, proactive engagement
  • Offers drag-and-drop tools to create app-like experiences in minutes
  • Automatically sends solutions when customers need them

Why it’s great
Self-service tools don’t work if customers aren’t engaged. Relay proactively engages customers with personalized, simplified support in their neediest moments. The company calls it guided service.


Matt Gillin, CEO and Co-founder
Gillin is a three-time tech entrepreneur. Prior to Relay, he founded Ecount, the recognized leader in the prepaid card industry, which he sold to Citigroup in 2007.

Brie Tascione, CMO
Tascione is CMO and founding member of Relay. Previously she was VP of Global Marketing for Citigroup’s fastest-growing electronic payments division where she led market expansion.