Unitus Community Credit Union Charging $2 Monthly for Geezeo-Powered Online Financial Management (PFM)

image In what I believe is a first in the United States, a financial institution has begun charging a small fee for online personal financial management (PFM) services.

image Portland, OR-based Unitus Community Credit Union, with 68,000 members and $800 million in assets, launched its new Geezeo-powered PFM Total Finance in late 2010. Members pay $2 per month for the service following a 30-day free trial.

According to Laurie Kresl, VP planning & biz development at Unitus, the CU has 661 members signed up for the service as of this week, or about 1% of its member base, which is a solid start considering the monthly fee is not mentioned on the public website, but is disclosed as members sign up for the service (note 1). 

Quick take: While online/mobile access will remain relatively fee-free, we’ll begin to see more fees for optional value-added services such as advanced financial management. Congratulations to Unitus for taking the lead on this one.

Unitus CU homepage features its new PFM offering (6 Jan. 2011)

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PFM landing page (link)

Unitus Credit Union Geezeo PFM landing page

Note:
1. To sign up, customers first log in to online banking. The CU says it plans to add fine print to the landing page (above), disclosing the monthly fee.

Extreme PFM: Bundle Launches Restaurant Recommender and Move-O-Matic

image Once upon a time, personal financial management (PFM) software was used only by those with complicated finances (usually with lots of business expenses to keep track of) or those who made a hobby out of tracking their money.

This was enough to support Intuit’s Quicken, but every other software solution either lost money, remained small, or folded.

Then along came Web 2.0, and it looked like that might change. Dozens of online PFM providers launched, gained some early traction, then hit a wall, requiring them to fold (Wesabe, Rudder), re-focus on white labeling (Geezeo, Strands), or stay small. Only Mint.com (now owned by Intuit) was able to make it as a major PFM destination riding a wave of publicity generated by being a tech darling.

So where does that leave us now? There are several obvious opportunities for personal finance companies:

  • Small businesses willing to pay for tools that save time and/or help them run their business better (Outright.com, Kashoo, Xero and many others)
  • Tools that satisfy specific needs with almost immediate time savings (Expensify for expense reports)
  • Tools that watch over your accounts to make sure you are not defrauded, cheated, or billed in error (in development at a number of companies)

And then there’s the avenue that Bundle is working on:

  • Using the aggregated data to provide spending insights for everyone

Bundle’s new tools
This week, Finovate Fall Best of Show winner (video), Bundle, released two new tools under the tab, Everybody’s Money (as opposed to the other option, My Money)

  • Restaurant Recommender (see below)
  • Move-O-Matic: Clever name and revamped interface for a feature Bundle has been delivering since it launched a year ago (previous post) that provides spending comparisons between various cities (see note 1)
  • Restaurant Recommender is brilliant and could be a useful tool for anyone who eats out often (a much, much bigger audience than those that track their spending closely). It only works for NYC and LA right now, but more cities are in the plans.

Here’s how it works:

  • Type in a restaurant name (I chose Balthazar, a place my parents treated me to on a recent birthday; see first screenshot)
  • Click the green Find Restaurants button
  • Bundle returns a list of other restaurants that Balthazar customers frequent, complete with a “loyalty score” that quantifies how much customers spend at each restaurant along with a confidence measure on the recommendation (second screenshot)

And because the startup uses actual spending data from 20 million cards in its algorithm, the recommendations are based on real data, not the sometimes biased results of online review and popularity sites. As Bundle puts it, users “vote with their dollars.”

If Bundle and Yelp make APIs available, it would be great to see a mashup of Yelp reviews augmented with Bundle spending data. And it’s yet to be seen if they can convert casual drive-by data traffic into hardcore PFM users. But for now, Bundle is a great discovery tool, if you live in NYC or LA.

Bundle Restaurant Recommender (16 Dec. 2010)

Bundle Restaurant Recommender (16 Dec 2010)

Results for NYC search on “Balthazar”
Note: Bundle increased the transparency of the recommendation by disclosing how many transactions were used to derive the correlation. In the case of the Balthazar Bakery, the choice was based on more than 87,000 transactions. Bundle also provide a measure of how confident they are in the recommendation (the blue bar). 

Bundle Results for NYC search on "Balthazar"

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Bundle move-o-matic compares Seattle to NYCNotes:
1. Regarding Move-O-Matic. Here’s my original footnote followed by the correction (in italics):
Unfortunately, when you drill into the data, the results sometimes seem strange. Does anyone really think the highest income folks ($125k+) in NYC really spend $230 less per month than those in Seattle excluding housing costs (see inset)? Granted, we spend a lot more on coffee; still, not sure I buy this result.
(Update 17 Dec. 2010: Looks like this was user error in part aided by the tool’s autofill which suggested NYC, which includes all 5 boroughs, when I typed N. If I’d have input “Manhattan” instead of NYC the results would be much different. The tool says I spend $1,500 more per month in Manhattan, that sounds much more realistic. My apologies.)
2. Bundle is backed by Citibank, Microsoft, and Morningstar
3. See Xero at FinovateEurope, Feb. 1.
4. For more on online personal financial management (OFM), see our recent Online Banking Report.

Wells Fargo Launches Much-Needed Personal Finance Tool: ATM Cash Tracker

image While full-functioned personal financial management (PFM) has its strategic advantages, the truth is that most consumers will never use a financial tool that takes longer than the length of a YouTube video to figure out (note 1).

That’s why I’m a big fan of what Wells Fargo has done with My Spending Report, a drop-dead simple method for periodically seeing how out-of-control your spending is. All you do is click on the appropriate tab within online banking and bang, you are instantly looking at a pre-categorized spending analysis. Let’s call it one-click PFM.

ATM Cash Tracker (press release), the newest tool from the bank, is similarly simple to set up and use. Although it’s initially designed for ATM users, the concept would work well online and even better via a mobile app.

Wells customers can add a Cash Tracker button to their personalized ATM menu (see first screenshot). When selected, the new tool will reveal the total cash withdrawn during the current month along with the average during the past 12 months. It tracks only cash withdrawn from Wells Fargo ATMs. 

That’s a great ATM innovation, but it will be even better when extended to mobile/online and applied to all cash use. As soon as I take money out of any machine (not just Wells Fargo) or receive cash back at the POS, my total cash use should be reflected on an online/mobile widget along with historical comparison. And users should have the option to tag the cash with spending categories to help assign it to the proper My Spending Report bucket.

And for users opting for emailed ATM receipts instead of paper ones (note 2), the Cash Tracker totals could be added to the virtual receipt (see second screenshot).

Wells Fargo personalized ATM menu
Note: New ATM Cash Finder not shown

Wells Fargo personalized ATM menu

Wells Fargo customers can choose to have their ATM receipt emailed
Note: Option E (below) allows users to hide their account balance from showing on the ATM screen.

Wells Fargo ATM e-receipt options

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Notes:
1. And I’m one of those people, so this is not meant to be a condescending remark. Just a fact.  
2. Wells Fargo released the ATM e-receipt option in June (press release)
3. Photo credit: Colin/thetruthabout
4. For more on online personal financial management (OFM), see our recent Online Banking Report

Social Media Design: HelloWallet Integrates New Blog with its Twitter Feed

imageHelloWallet, an online personal financial management (OFM/PFM) provider that launched in March, sent customers an email today (second screenshot below) announcing several product enhancements including:

  • To-Do List: Added to the dashboard to help you keep track of upcoming bills, goal progress, new savings ideas and so on. Users can manually add any item and receive email reminders. 
  • Progress Charts: Helps monitor progress on savings and debt-reduction goals.
  • Split Transactions: Ability to split transactions into two or more budget categories.
  • More Deals: My Deals database expanded to more than 130,000 financial products.

These are solid enhancements and signal that HelloWallet will be a viable competitor in the OFM/PFM space (see previous post; note 1). I especially like the To-Do list, a relatively simple enhancement that helps increase the utility of the application. The company has attracted a steady flow of visitors, averaging about 25,000 unique visitors per month in May and June (see Compete chart below).

HelloWallet.com traffic estimates (U.S. only)

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Source: Compete (link)

But the main reason for today’s post is to highlight the design of HelloWallet’s new blog at <hellowallet.com/blog>. The layout is visually appealing, incorporates social media sharing tools (Facebook, Twitter, RSS), and does a great job showcasing the company’s Twitter updates in the right-hand column (see first screenshot). This gives the whole blog a vibrant, up-to-the-minute feel, without burdening readers (and staff writers) with too many blog entries.

So far in July, HelloWallet posted four blog entries and tweeted 53 times (2x per day), a good pace. Both the blog posts and Tweets contain a good mix of personal finance material, general info, and company news. 

HelloWallet blog front page (link; 26 July 2010)

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Email message announcing new features (26 July 2010)

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Note:
1. For more on the OFM/PFM market, see our recent Online Banking Report

Future File: Digitizing Paper POS Receipts

image Some of the best innovations come from inventors that develop a solution to a personal pet peeve, then commercialize it. In financial service, Aaron Patzer has told the story many times about how he developed Mint to solve his own needs for a better financial management tool.

If I had Aaron Patzer’s drive, or funds, I’d be working on a solution to digitize point-of-sale receipts. In our household, none of us can keep track of a receipt past the first 24 hours. Someone or some thing must come into our house during the night and make off with all paper receipts.

So when it comes to returning something to a store, we usually end up replaying this sad process:

  1. Try to remember where the receipt is
  2. Look for it
  3. Ask spouse if they’ve seen it
  4. Look again
  5. Curse bad memory (of spouse) and give up for the day
  6. Repeat above steps the next day
  7. Curse bad memory (of self and spouse) and give up for good
  8. Rehearse story to tell store on why you don’t have receipt
  9. Return item to store without receipt
  10. Receive gift card instead of cash refund (because there’s no receipt)
  11. Forget/lose gift card
  12. Curse paper receipts and vow to better organized

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That’s why I was excited to hear Square founder Jack Dorsey tell the audience at NACHA Payments in April that one of startup’s key strategies was “focusing on the receipt” (see my Tweet right).

Shortly thereafter I met David Crossett at FinovateSpring 2010 who shared his vision of how his startup, ReadyReceipts (note 1) is gearing up to solve this very problem. The product, still in development, uses a unique approach that doesn’t rely on the end-user carrying another loyalty card (thank goodness).

If you’ve ever bought something in an Apple Store (in the USA at least), you can see what he has in mind. Mobile POS systems that email you the receipt and skip the easy-to-lose paper altogether.

In addition to Ready Receipts and Square, a number of other companies are working on solutions including:

Relevance for Netbankers: Receipt management is a very real pain-point that costs consumers millions of dollars and millions of hours of frustration every year. Financial institutions, retailers, and/or direct online financial management (OFM) providers that solve this problem stand to gain market share and/or profitable fee income (see our recent Online Banking Report on OFM features for more info).

Intuit’s QuickReceipts is tackling the lost receipt problem (22 July 2010)

Intuit's QuickReceipts

Intuit is spurring grass roots support by enabling visitors to send a Tweet requesting their favorite store adopt QuickReceipts (link)

Intuit's tweet campaign for its QuickReceipts

MyReceipts.com from Third Solutions promotes Whole Foods participation (22 July 2010)

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Note:
1. ReadyReceipts.com is currently under construction as they build out the company and product.

Online Financial Management Pioneer Wesabe to Shutter its PFM Functions, Open Source its Code

image I’m sorry to see that Wesabe has thrown in the towel and will shutter the financial management portion of its website, leaving just the online forums intact. Customers have until July 31 to export their financial data stored at the company.

I have been a long-time fan and have been inspired by founders Jason Knight and Marc Hedlund. The company was the first VC-funded player in the online PFM space, beating Mint to market by a good nine months back in 2006. We’ve written about them in Netbanker and Online Banking Report, and they presented on stage at our first FinovateStartup (2008 video). 

Wesabe’s been pretty quiet this year and traffic has been on the decline, but it’s still a respectable 40,000 uniques per month (see below). I was hoping they would soon be announcing a new round of funding, but obviously that didn’t come through. But I am somewhat surprised no other PFM player stepped in to purchase the assets, especially given Mint’s $170 million exit nine months ago (note 1). I’m afraid it’s a sign that the standalone OFM space is struggling.

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Source: Compete, June 30, 2010

It also illustrates the point we’ve been making for a long time: The first hurdle for market acceptance is trust. And it’s difficult for a non-bank financial management startup to earn enough trust from enough people fast enough to survive. Mint proved that it can happen, but most OFM players will need to partner with banks and credit unions to overcome the trust barrier.

Still, the Wesabe case is surprising. Well into its fourth year, with a solid track record, a core group of fans, some cool technology, and a straightforward white-labeling model, it seemed the company had made it far enough down the trust curve to be one of the survivors. But in a Wesabe groups discussion forum a few hours ago, CEO Hedlund gave a pessimistic assessment of the company’s revenue outlook. In response to several posts from members saying they’d gladly pay a subscription fee to keep the company afloat, he said:image

One interesting side note, Wesabe says it will open source some of the code base, so users can continue to operate the service on their own computers. That may create opportunities for scrappy entrepreneurs to build something from the ashes of Wesabe, a fitting tribute to the PFM pioneer.

Wesabe homepage (30 June 2010)

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Notes:
1. Wesabe was philosophically opposed to taking outside advertising, figuring that it was not in their users’ best interests, so the ad-sponsored biz model used by Mint was probably not on the table.
2. For more on the OFM/PFM market, see our latest Online Banking Report.

New Online Banking Report Available: Online Personal Financial Management (OFM) 3.0

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Online Personal Financial Management 3.0
Taking online banking to the next level with personal financial management tools and guidance (note 1).

It’s been almost four years since our last full report on online financial management (OFM). At that time (summer 2006), there was no Mint, no My Portfolio from Bank of America, and few offerings from major fintech vendors.

Yodlee was the only major player with a true OFM product, one that by year-end 2006 would be on the map in a serious way as the machinery behind BofA’s new offering (2006 post).

Back then, users that wanted financial management features still relied on desktop software, primarily Intuit’s Quicken and Microsoft Money.

The market has changed dramatically since then:

  • Microsoft discontinued its desktop PFM altogether in 2009.
  • Mint launched in 2007, quickly picked up a million users, and was acquired by Intuit for $170 million in late 2009.
  • Intuit put Quicken online, then discontinued it, in favor of its new Mint.com brand.
  • Intuit purchased Digital Insight and is now providing Quicken-like functions to more than 200 banks and credit unions.
  • More than two dozen online personal finance companies have launched. And other than Mint, most have struggled to gain users. Many of the startups are now pursuing distribution deals through banks and credit unions.  

That’s a lot of change in less than four years. But it’s nothing compared to what will happen in the next four. In the report, we look at the increased role OFM features will play in future online and mobile offerings from financial institutions, specifically:  

  • The key tenets of online money management, and why less is more for many banking customers
  • How to mix and match features to develop the ultimate OFM package
  • How the mobile channel fits in to the mix
  • OFM website traffic (U.S.) for the past three years
  • Current number of OFM users and a 10-year forecast
  • The unique user experience of PNC Bank’s Virtual Wallet (see previous post)
  • Why banks and credit unions have the upper hand in the battle for OFM users, but the rise of social networks creates interesting opportunities

Future file: The rise of the Virtual Credit Union?
In all our reports, we try to shed light on what’s around the corner. From where we sit today, it seems likely that most money-management activity will take place through online/mobile channels at traditional financial institutions. But we also consider an alternate future where the social networks rise up to become powerful brokers of financial services (think Facebook Credits) and become what we call “virtual credit unions.”

While it’s too soon to predict whether the social networked-fueled virtual credit union takes root — regulatory issues are a huge wildcard — there’s no doubt the social networks will have a dramatic impact on payments and financial services consumption.  

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Notes:
1. The latest report is available at no extra charge to OBR subscribers here; and can be purchased for US$495 by others here. See the Table of Contents here (PDF). 
2. In this report, we use OFM as the acronym for online financial management. But these features are also referred to as PFM (personal financial management) in many sources including previous OBR and Netbanker articles.

PNC Virtual Wallet Redefines the Online Banking User Experience

image I have been using my new PNC Virtual Wallet account for a week now (previous coverage of the application process). The account takes a novel approach to core online banking and money management. Honestly, the user experience is so different, I’m still digesting it.

I think I love it, but I want to make sure it’s not just the novelty I’m attracted to. And that it really makes sense for users to interact with their bank accounts this way. I cover the PFM/OFM features in the most recent Online Banking Report and will publish a complete analysis in the future. But <spoiler alert>, I’ll reveal the account’s secret now.

Calendar view.

PNC did not invent the calendar approach to tracking finances. Most of the OFM/PFMs and online banking platforms we’ve had on stage in Finovate during the past three years, eg. Mint, Fiserv, Metavante, Intuit and others, have it. 

But Virtual Wallet (VW) defaults to calendar view. And they don’t let you change that. If you are a VW user, you will be managing your finances in calendar-flow mode. The designers took a risk here, but I think it pays off. They are targeting younger users, who have not grown up viewing reverse-chronological transaction lists, so why not train them from the get-go in how to manage the past, present, and future on a single page.

The first time you log in, the software asks when you get paid so it can add those happy events to your cash-flow calendar. Then as soon as you start making transactions they show up on the calendar along with your current balance in a blue bar at the top of each date (see screenshot below). Also, future events such as bill payments, are shown on the appropriate day to keep you from overdrawing your account.

It’s a good way to see what’s happening. But it also seems like a little more work. Like I said, I’m still evaluating the user experience tradeoffs here.

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The Pig
image As much as I enjoy exploring the big-picture ramifications of this new user experience, the real reason I finally opened a VW account is for the pig. Maybe it’s the Iowa boy in me, but I’m a sucker for pigs.

VW has a cute feature, admittedly aimed at somewhat younger customer than your typical banking industry analyst, that allows you to make a checking-to-savings transfer by punching the pig graphic at the top of the screen (note 2). And the oinking sound, followed by a the cash register, kaching, punctuates the transfer perfectly.

But it was a little annoying to have to confirm each punch with a popup window asking if I really did want to send $1 to my savings account (see note 1). How about just building an undo button to protect those who get a little carried away clicking that little oinker (see the pig in the upper right in screenshot).  

Notes
1. Users can change the default transfer amount so that punches are equal to more than $1. 
2. Users can customize the look and sounds their pig makes. I switched mine to an orange flame motif, which I’m not sure my farming ancestors would approve of.
3. We awarded PNC’s Virtual Wallet with an OBR Best of the Web in our recap of the most important innovations of 2008 (OBR here).
4. For more on adding appropriate online financial management (OFM) features to your online banking offering, see our latest OBR published just yesterday: Online Financial Management 3.0.

PNC Bank’s Virtual Wallet Offers Three Ways to Put Your Savings on Autopilot

imageIf PNC Bank’s Virtual Wallet, launched in July 2008 (previous post), worked with any bank account instead of just PNC’s, it would have hundreds of thousands of users instead of the 60,000 or so estimated by Compete.

From the outside it’s hard to know whether the strategy has paid off for PNC. It depends on the profitability of these customers, how many were new to the bank, and how much was invested in the effort. 

imageThe Virtual Wallet contains several superb products wrapped in an inviting user interface.  No wonder it’s won so many awards, including an OBR Best of the Web from us. The eight awards are shown in a scrollbar at the bottom of the homepage (see inset).

One thing the wallet does better than most is try to make savings less painful or even fun (see last week’s post about making banking fun). There are three ways users can boost their savings rate (see inset from PNC’s demo):

  • imageEstablish automated savings transfers at various times of the month
  • Set up a savings amount to be transferred every time a bill is paid (same concept as Bank of America’s Keep the Change)
  • And my favorite, Punch the Pig. Every time you hit the animated pig, a certain amount of cash is transferred to the Growth (savings) account.


Note
: For more information on the PFM space, see our Online Banking Report on Personal Finance Features (new report available in April). For more on deposits, see Online Banking Report: Growing Your Deposits in the Digital Age (Dec. 2008).

The Second New PFM of 2010 Launches at DEMO: In & Out Cash Management Systems

imageTwo weeks ago, we wrote about the first PFM in the class of 2010, HelloWallet. Now we have the second entrant: In & Out Cash Management Systems at <InOutCash.com> (press release). I had a first-hand look at the new program at the company’s booth at DEMOspring 2010 today in Palm Springs, CA. The company makes its debut tomorrow morning on the show stage (video will be released later this week).

The Yodlee-powered PFM concentrates on financial fitness with built-in coaching and a dashboard of ten financial-fitness measures, such as overall savings and credit limit utilization (see inset below).

imageTargeted to the younger, 18-to 35-year- old segment, the site includes social features and awards points based on taking positive financial steps and exhibiting fiscal responsibility. In the future, award points will be redeemable for various financial offers and merchandise discounts. A virtual game-like environment is also on the planning board.

The company behind the new service is Value-Centered Solutions, a 19-person, San Pablo, CA-based startup launched in 2006 by founder and CEO Michael E. Parker.

The company is planning a free ad-supported option, along with a $9.95/mo ad-free premium version.

Finally, InOutCash is being pitched as a money-making opportunity for those joining a separate $60/yr program at sister company, YouAreACEO.com (second screenshot).

My take: The product looks strong and the company has some novel ideas about social aspects, rewards, and monetization. But all the talk about the “business opportunity” takes away from the site’s focus on helping less-sophisticated users get a handle on their spending and debt. I’d like to see them ditch the make-money-fast piece and focus on building a solid Gen X/Y PFM.

InOutCash.com homepage (22 March 2010)

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The product is also being pitched as a money-making opportunity

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Note: For more information on the PFM space, see our Online Banking Report on Personal Finance Features.

Launching: HelloWallet is First New PFM of 2010

image During 2008, we tracked more than a dozen new PFM launches. But it’s been quiet since then. The last major launch was Thrive (now part of Lending Tree) at Finovate 2008. However, with Mint exiting with a $100+ million gain late last year, the space is bound to heat up again. 

It’s not like there isn’t room for quite a few entrants. The United States supports 15,000 banks and credit unions; there’s no reason why there won’t be dozens of successful PFMs.

imageThe latest entrant, HelloWallet officially launched today (press release). While its features are similar to others, it has one claim to fame that’s tough to beat, an endorsement from a former U.S. president. According to a Sep. 2009 BusinessWeek article, Bill Clinton, singled out HelloWallet in his address to the $20,000-per person Global Initiative event in September.

The for-profit site founded by former Brookings Institute fellow, Matt Fellowes (Brookings archive; inset with Bill Clinton), has attracted the attention of both politicians and foundations with its mission to:

…democratize access to honest, high-quality financial guidance for everyone.

HelloWallet appears to be an advertising-free business model with moderate $5/mo (or $48 annually) fees covering its costs. It’s also being distributed free-of-charge through institutional partners such as The Rockefeller Foundation.

The startup has pledged to give away one subscription to a lower-income family for every five paid ones. That’s a smart strategy, especially when what is being given has essentially zero marginal cost to deliver. HelloWallet’s features include:

  • full account aggregation so you can track all your financial accounts from one dashboard
  • financial tools for investing, saving, reducing bank fees, and so on
  • banking price comparisons
  • budgeting tools
  • bank-fee and credit-card-APR monitoring services
  • goal-based savings

My take: I kicked the tires a bit, successfully setting up automated access to my checking account, and manually adding a few more assets. But the site was a little buggy today, hitting me with error messages and delivering dead links, so I’ll hold off judgement until they get things stabilized. But it looks like a well-funded and promising effort so far.

HelloWallet homepage on launch day (8 Mar. 2010)

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Note: For more information on the PFM space, see our Online Banking Report on Personal Finance Features.