FinovateAsia 2018 /

Presenter Profile:

How they describe themselves: develops intelligent agents for financial services call centers. As a part of the implementation process, our team of AI and call center veterans designs an end-to-end, low touch funnel based on your call script, and then optimizes this funnel by feeding our deep-learning engine with your recorded historical calls.

Our voice agent integrates with your existing call center and CRM technologies.

Overall, Voca can help increase revenue, reduce costs and improve productivity.

How they describe their product/innovation: Voca is a human-friendly virtual agent supercharging contact centers.

Voca is leading the consumer through the steps of the purchase funnel, and coordinates a follow up call with a human agent only when needed.

Voca personalizes her wording, tone, speed, accent (and even her gender . . .) in order to convert and qualify more leads.

Voca is fully compliant with the required regulations, and she is trained using recorded calls from your most successful agents.

Your human agents can now focus on generating more revenues from qualified leads.

Voca can be used for lead generation, debt collection, cross-selling, notifications, scheduling and more.

Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms


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