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North Side Launches VerbalAccess to Bring Natural Language Technology to Online Banking

NorthSide_FF2015This post is part of our live coverage of FinovateFall 2015.

Next up is the team from North Side.

VerbalAccess enables online banking through speech or typing, and goes beyond single commands or questions, supporting conversations and enabling customers to clarify their intent. Verbal Access is like a telephone banker, investment advisor, or claims processing specialist rolled into one, accessible any time, from anywhere. The customer’s ability to use their own words to ask questions, or say what they want is the key to discovering and using the full functionality of financial applications, increasing customer satisfaction. The customer knowledge gleaned from individual conversations enables your institution to personalize the services it offers, and sell individual customers the products they need.

Presenters: North Side CEO Eugene Joseph and Christian Lemieux, technology evangelist



Product Launch: September 2015
Metrics: Privately owned, 7 employees, invested $20M+ in proprietary Natural Language Understanding technology.
Product distribution strategy: Direct to Business (B2B); through financial institutions; through other fintech companies and platforms; licensed.

HQ: Montreal, Quebec, Canada
Founded: Natural Language R&D since 2001; Fintech since June 2014