This post is part of our live coverage of FinovateEurope 2015.
NICE Systems demonstrated its Real-Time Authentication system.
Real-Time Authentication strengthens and streamlines the authentication process by utilizing voice biometrics to authenticate customers in real time during their conversation with an agent. Contact centers can:• Securely authenticate customers in real time with no customer effort• Expedite time to service and free up more time for revenue-generating activities• Passively enroll the vast majority of customers seamlessly• Improve fraud protection on all enrolled accounts
Presenters: Elad Hoffman, sales director, EMEA; Audelia Boker, director, demand generation, EMEA; and Jade Kahn, marketing strategy manager
Product launch: September 2013
Metrics: $945 million NICE revenues in 2013; 3,700 employees
Product distribution strategy: Direct to Business (B2B)
HQ: Raanana, Israel
Founded: January 1986
Website: nice.com/enterprise
Twitter: @NICE_Enterprise