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NCR Overhauls Self Service Network for Oman’s BankDhofar; Expands ATM Access in India

Two headlines from NCR Corporation reflect the breadth of the company’s work with financial institutions and underbanked populations around the world.

First up is news that NCR has been selected by leading Oman bank, BankDhofar, to overhaul its current self-service banking network. The bank will also deploy NCR’s SelfServ 80 Series ATMs, upgrading BankDhofar’s current line-up of older NCR ATMs.

“BankDhofar is well known for being innovative and constantly striving to be ‘the best bank for its customers by making banking easy and always available,” AGM and Chief Information Officer, Dr. Tariq Taha said. Taha said the ATM upgrade will enable the bank to purse new growth opportunities as well as provide a “next-generation customer experience.”

The new ATMs have a widescreen display that enables multi-touch function and comes equipped with a cash dispenser that provides up to a 60-note bunch (approximately OMR 3,000) per transaction. Customers will also be able to deposit up to 4,000 notes and 400 checks. “We are proud to be the first in the country to offer this revolutionary technology that delivers intuitive and striking interfaces to access banking transactions and services on-the-go,” Taha said.

NCR also announced a special deployment of its ATMs in remote areas of India in an effort to better reach the underbanked. The company said the deployment of the small-footprint, SelfServ Select Edition Cash and SE Recycle ATMs will enable FIs to provide cash more readily to an economy that is more than 19% unbanked and conducts more than 50% of its retail transactions in cash.

“Financial inclusion is emerging as a new paradigm of economic growth that plays a major role in driving away poverty from the country by reaching and serving the underserved,” VP and GM for NCR Financial Services, Jose Resendiz said. “The new ATMs will allow financial institutions to modernize their ATM network, improve customer experience and extend their reach to serve areas where cash demand is strong.”

NCR’s global presence has been manifest in recent months. In January, the company’s technology was used to help Union Bank of the Philippines launch a prototype branch with an interactive teller. Back in the U.S., the same interactive teller technology was deployed at Tucson FCU in December. Winner of four GOOD DESIGN awards, NCR teamed up with Samsung to launch an all-in-one POS commerce station, NCR Silver Quantum in November and, in October, the company introduced its cloud-based NCR Mobile Payment solution.

Headquartered in Duluth, Georgia, NCR demonstrated a fully-immersive, virtual reality ATM experience featuring real-time remote collaboration at FinovateSpring 2017. The company trades on the NYSE under the ticker “NCR” and has a market capitalization of $4 billion. Bill Nuti is Chairman, President, and CEO.