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nCino Lands New Customers from Stockholm to Sydney

Swedish SME lender DBT Företagslån is the latest fintech to team up with cloud banking leader nCino. The Stockholm-based company  will leverage nCino’s Bank Operating System to automate and digitize its own workflows, as well as enhance its customer journey.

DBT Företagslån CEO Alexis Kopylov underscored the importance of the latter in a statement announcing the partnership. “For DBT, all digital investments are made with the single focus on strengthening the customer journey. The nCino platform is an important enabler for this ambition.” Kopylov credited nCino’s experience in both banking and in working with innovative fintechs, which he said would help his firm “challenge the status quo.”

“nCino was the only system that we evaluated that did not feel like a cumbersome tool, but a solution that will strengthen the customer experience and enable further scalability of our operations,” Kopylov said.

The partnership announcement highlighted a handful of features of the Bank Operating System, including the Customer Portal and the nCino Community. The portal enables customers to interact with staff members via the channel of their choice. The nCino community provides an online ecosystem where users, developers, and analysts can access exclusive content, as well as discuss and share best practices.

Sweden is not the only country where nCino’s technology is being deployed this week. Australian commercial property lender Thinktank announced today that it has implemented nCino’s Bank Operating System to automate and digitize its own internal processes.

Thinktank CEO Jonathan Street, praised nCino’s background and experience in the banking sector, and the fact that the company “shared (Thinktank’s) financial services DNA.” This is important, Street explained, insofar as commercial property lending has unique features that differentiate it from most lending systems. The technology’s seamless integration with Salesforce was another strong point for Thinktank, he added, enabling the firm to be more efficient and have better control over its data.

Headquartered in Wilmington, North Carolina, and founded in 2012, nCino demonstrated its Bank Operating System at FinovateEurope 2017. With average clients experiencing reductions of 92% in servicing costs and increased account opening completion rates of 127%, nCino works with more than 200 FIs around the world, including Navy Federal Credit Union, the largest member-based credit union in the U.S.

nCino has raised $133.2 million in funding, and includes Salesforce Ventures and Insight Venture Partners among its investors.