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Ignite Sales and FIS Team Up on Digital Engagement

Data analytics company Ignite Sales and financial services giant FIS joined forces this week. Through the partnership, Ignite Sales will make its customer engagement technology available to FIS community banking clients.

The cloud-based customer engagement and application conversion technology, Ignite Dialogue, is made available in affordable, easy-to-implement packages. Ignite adapted this technology last March to make the service– previously only accessible to larger banks– now affordable and approachable for smaller financial institutions.

“We are excited and honored to partner with the FIS team,” said George Noga, CEO of Ignite Sales. “We share a common goal of empowering banks and credit unions with technology and service that delivers a competitive differentiator in the market place.”

Ignite Dialogue helps smaller banks enhance the customer experience for their consumer and small business customers by guiding banks to discover each client’s needs and match them with products and services tailored to meet their specific financial requirements. The service comes with an IQ Analytics reporting portal that guides the bank to develop their sales capabilities across all channels. The press release reports strong success metrics, citing that banks using the technology “often see customer satisfaction scores go up by as much as 40% and an increase in customer product adoption by as much as 200%.”

Headquartered in Texas, Ignite Sales offers customer engagement solutions for a range of bank sizes. The company also offers LeadLync, which automatically reports customer engagement results and recommendations directly into Salesforce; and IQAnalytics, an on-demand cloud-based analytics solution for customer and front office insights.

At FinovateFall 2013 the company launched the Branch Profitability Dashboard that offers a visual overview of profitability and sales across branches. The dashboard also presents a gap analysis for each sale to uncover where the branch falls short. Last month, Ignite Sales won a 2018 Stevie Award for AI / Machine Learning New Product of the Year.

FIS most recently demoed at FinovateFall 2016. The company debuted its Cardless Cash solution that provides a fast, secure options for sending and picking up cash at any ATM. Headquartered in Florida, FIS serves more than 20,000 clients in more than 130 countries.